We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Hotel Jen Brisbane

Show Prices
#34 of 162 Hotels in Brisbane
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Hotel Jen Brisbane
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel"},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow

937 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
  • More
Showing 915: English reviews
Start your review of Hotel Jen Brisbane
 Click to rate
Perth, Australia
Reviewed yesterday NEW

After staying in Sydney CBD hotel previously, this hotel was a palace! Good sized room with a view (11th floor) and although the bathroom may need an update our room was spotless. Wonder if they have bathrooms without a shower/bath? Some of us do struggle to get in and out! If arriving/departing vis vehicle, there are stairs down to the...

1Thank Westerner11
Rochester, New York
Reviewed yesterday NEW

Hotel Jen in Brisbane is an excellent choice - clean, great service and excellent location. Not only is it attached to the transit center but it is within walking distance (and many bus services) to many interesting locations within Brisbane. Some tour companies also use Hotel Jen as their city pick up point which is very convenient. I would definitely...

Review collected in partnership with shangri-la.com
Thank kimfult
Reviewed yesterday NEW

Stayed here a number of times over the years. This time allocated a room on 17th floor, panoramic windows overlooking the railyards and park/gardens beyond. Roomy room, roomy shower, thick fluffy white towels, coffee maker, in-room safe, very comfortable bed. Definitely a 4 star experience. Clean, well maintained, quality fitout, polite staff. My only gripe is the cost of parking...

Honolulu, Hawaii
Reviewed 2 days ago NEWvia mobile

Hotel is a tad bit above basic. Room is comfortable, beds were a little too soft. We tried the fitness center. The machines were older, but worked well. There is so much space up there, it could be worked into a really great fitness area. There is a sauna, but sadly, no pool. Room amenities include a hot pot, espresso...

Thank Melia808
Reviewed 4 days ago NEWvia mobile

Thoroughly enjoyed my stay here at the Hotel Jen. The staff were welcoming and it was a pleasure to be greeted by them! The restaurant was also lovely :). Rooms were clean and comfortable. I would stay here again!!

Thank Jo W
Brisbane, Australia
Reviewed 6 days ago NEW

This hotel's gym is unusable. The AC unit has been broken for a while and the hotel does not mention that on their website, misleading customers. We had to change rooms because of cigarette smoke coming in from the vents. The new room was ok. Insufficient towels, bathroom dated and dirty. Unfriendly female housekeeper who seemed annoyed to change the...

Thank bubiimarcus
Gold Coast
Reviewed 1 week ago via mobile

Stayed here one night in a twin room with two Queen beds. The rooms were very clean and spacious. There was Coffee, tea and complimentary water in the room. Also a bar fridge, safe, iron and ironing board. The hotel is right next door to Roma Street Train Station making it ideal for a quick option for getting to the...

Thank Debra C
Palm Cove, Australia
Reviewed 2 weeks ago via mobile

Staying at the hotel Jen for 3 nights we had high expectations as I have worked for the Shangri-la recently. We were here for a concert but thought we would make a family holiday out of it. We are still currently here but thought I'd express my thoughts now. Arriving at 5pm. First impression it was nice and sleek. Whoever...

Thank smarsh82
Brisbane, Queensland, Australia
Reviewed 2 weeks ago

Even though I live in Brisbane, I stayed at this hotel for one night as I had an early flight to catch the next day but I ended up thoroughly impressed with this hotel. The staff were all friendly and helpful and the room itself was great. The hotel is in a great location as its only a short walk...

Thank Marcus E
Rockhampton, Australia
Reviewed 2 weeks ago

The location and facilities are quite good. The breakfast is very expensive for what it is. I was booked in and paid for two nights. After the first night I arrived back to my room to find that I had been checked out and my belongings were bundled into my suitcase and in a storage room. After some time it...

2Thank Schreckstoff

500 photos of this hotel

Traveller photos: See what travellers like you saw

All Traveller Photos (172)
Hotel & Grounds (9)
Family/Play Areas (2)
View from Room (15)
Room/Suite (50)
Bathroom (13)
Dining (8)
Other (75)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

All TripAdvisor Photos (309)
Amenities (58)
Deluxe Twin Room (26)
Executive King Suite (32)
Penthouse Suite (103)
Dining (33)
The Hotel (57)

Management photos: Courtesy of the property manager

All Management Photos (19)
Room/Suite (6)
Dining (2)
Hotel & Grounds (5)
Business Centre/Function Rooms (1)
View from Room (1)
Other (4)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Brisbane hotels
1.0 km away
Four Points by Sheraton Brisbane
0.3 km away
ibis Brisbane
ibis Brisbane
#55 of 162 in Brisbane
1,478 reviews
0.3 km away
Hotel Urban Brisbane
Hotel Urban Brisbane
#38 of 162 in Brisbane
730 reviews
Show Prices
Show Prices
Show Prices
0.6 km away
Punthill Brisbane
Punthill Brisbane
#11 of 162 in Brisbane
583 reviews
0.1 km away
Meriton Serviced Apartments Brisbane on Herschel Street
0.5 km away
Grand Chancellor Brisbane
Grand Chancellor Brisbane
#30 of 162 in Brisbane
1,256 reviews
Show Prices
Show Prices
Show Prices


  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Hotel Jen Brisbane, Shangri-La Hotels and Resorts' first Hotel Jen in Australia, is located on Roma Street, ideally located close to the Central Business District, Queen Street Mall, Suncorp Stadium, Brisbane Convention Centre and South Bank precinct, the cultural and entertainment hub of Brisbane. Easy connectivity to greater Brisbane and beyond is right on my doorstep, with Hotel Jen Brisbane adjacent to the Brisbane Transit Centre, the hub for local and regional bus and train travel. My Deluxe rooms boast a spacious 34sqm with a bright and modern décor, configured with either a Queen, King or 2 Double beds. For those who are looking for a little more room, my Executive King rooms offer a very spacious 46sqm, configured with a King size bed. All of my rooms in Brisbane are furnished with comfy pillow top ensemble beds, a sitting area with either chairs or a day bed, high coffee table, and ample desk space for you to either plan your next day's adventure, or to put the finishing touches on that important work presentation. I know how important it is to stay connected, so I have included unlimited Wi-Fi internet access for all my guests while staying at any of my hotels. I have also embraced the coffee culture here and have provided Espresso pod machines in all of my rooms in Brisbane. Inspired by Asian street food and mixed with a modern Australian twist... Nest restaurant and bar, is the perfect place for lively conversations or laid back relaxation. I am also very proud to tell you that my very own 'Sky Garden' and hardworking Honey Bees, both located on-site, contribute some of the wonderful fresh ingredients you will find throughout Nest's tasty food and beverage offerings. At Nest Restaurant and Bar you'll find an à la carte menu to suit any craving. Open for breakfast with a sumptuous buffet, and à la carte lunch and dinner from 6:30am to 10pm daily with the exception of Sunday when Nest is open until 2pm. Nest is also the perfect spot for a refreshing drink at the bar or relaxing with friends over one of my famous coffees, cakes or light snacks. Mixologists have crafted signature cocktails and bevvies to be savoured and discovered. Nest Bar opens from 11am until late every day except Sunday, when we are open until 2pm. It's easy to explore Brisbane from Hotel Jen, with so much sitting within a short stroll from my doors, and everything else easily accessible by bus or train from the adjacent Brisbane Transit Centre. If you are a lover of gardens and nature then Roma Street Parklands and South Bank parklands are spectacular oasis' within the city, with each boasting 16 hectares of lush parklands, world-class eateries, with the later offering stunning river views and great events year round. If you prefer a little culture, then there is the Queensland Museum, GOMA (Gallery of Modern Art) and QPAC (Queensland Performing Arts Centre), along with the Brisbane Convention Centre (BCEC), which hosts numerous trade shows/expos, sporting and music events year round. Then there is Suncorp Stadium, only an easy 10 minute stroll away, which hosts some of the greatest sporting team's and music acts from just around the corner to around the world. Why not have a staycation with Jen when coming to support your team when they play our local Broncos, Reds, Roar, Firebirds, Lions, Heat or Bulls, or when our national Australia teams have a fixture. If shopping is what you love, then a 5 minute stroll to Queen Street Mall will provide you with global brand names and specialty shops from around the world, while those on the hunt for less main stream items, a two station trip on the train will bring you to Fortitude Valley, the hub of the Brisbane independent shopping scene. So whether it is business, a special event, family and friends, a holiday or staycation that brings you to Brisbane, I have got your comfort, cuisine and connectivity covered. ... more   less 

Additional Information about Hotel Jen Brisbane

Address: 159 Roma St, Brisbane, Queensland 4000, Australia (Formerly Traders Hotel, Brisbane)
Region: Australia > Queensland > Brisbane Region > Brisbane
Price Range: ₹ 5,972 - ₹ 11,480 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Jen Brisbane 4.5*
Number of rooms: 191
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Shangri-La Hotels and Resorts, Orbitz, Hotels.com, Cheap Tickets, Agoda, Priceline, Travelocity and HotelQuickly so you can book your Hotel Jen Brisbane reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Brisbane Hotel Brisbane
Brisbane Holiday Inn
Hotel Style:
#14 Family Hotel in Brisbane
#19 Romantic Hotel in Brisbane
#23 Business Hotel in Brisbane
#33 Luxury Hotel in Brisbane
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel Jen Brisbane staff and other travellers.
14 questions
Ask a question
Lismore, Australia
Cranbourne, Australia
over a year ago
bb11 lancs
2 days ago
1 month ago

See all questions (14)

Questions? Get answers from Hotel Jen Brisbane staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Would say 11th floor and above would be ideal. Try the 13,s ie. 1013 etc. Ours was a corner suite with large windows.”
 of 5 bubbles Westerner11, 20 Feb 2017 | Read review
“The train-station side can be a little noisy but double-glazed windows muffles the train noise significantly.”
 of 5 bubbles J7598UGlindas, 3 Feb 2017 | Read review
“Rooms on the back side can hear the train station.”
 of 5 bubbles coolhawaiidude, 9 Jan 2017 | Read review
“High floor for best view of the city and river”
 of 5 bubbles Deanmcc007, 7 Jan 2017 | Read review
“The walk from the city is a bit unsafe, homeless hang around the park”
 of 5 bubbles 64wendyc, 10 Nov 2016 | Read review
5 of 5