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Sails in the Desert Hotel, Ayers Rock Resort

3,379 reviews
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Traveller (1593)
Room & Suite (442)
Dining (86)
Overview
  • Excellent33%
  • Very good41%
  • Average18%
  • Poor5%
  • Terrible3%
Travellers talk about
“terrace room”(74 reviews)
“ayers rock”(333 reviews)
“dinner buffet”(44 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
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Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,379)Write a Review
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All reviewsterrace roomayers rockdinner buffetilkari restaurantlobby barsuperior roomsounds of silence dinnertali wiruaboriginal artred centrepublic areasroom was largean oasistown centreremote locationkata tjutacamel ride
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1 - 5 of 3,031 reviews
Reviewed yesterday via mobile

Yes it is. But so worth the trip. Superb hotel but without impinging on the spirituality of the area. Sunset drinks and sunrise breakfast at the Rock were amazing. It’s 300 miles plus from Alice Springs so best not to get ill there. But they...More

1  Thank melstein13
Reviewed 2 days ago

The rooms were not what we expected. Had to be moved 3 times due to issues with air conditioning and were not given a king bed as per the reservation which was booked almost a year in advance. The rooms are in need of renovation....More

Thank Cheryl C
Reviewed 5 days ago via mobile

We absolutely loved everything about our stay at Sails in the Desert. From the moment the plane landed everything was easy. Airport transfers were quick and efficient. Check in took some time, but only because the staff were so comprehensive in making sure we had...More

Thank Mark A
Response from Georgia R, Customer Relations at Sails in the Desert Hotel, Ayers Rock ResortResponded 3 days ago

Hi Mark & Annette We are delighted to read that you enjoyed your anniversary holiday with us at Sails in the Desert and the range of tours and activities. It will be my pleasure to share your lovely feedback with our team and we hope...More

Reviewed 5 days ago

The Sails in the Desert is a lovely property and perfect when visiting Uluru and the national park. The rooms are clean and comfortable. The shuttles arrive promptly outside the hotel to take guests on sunrise and sunset tours. However, it is a quirky hotel...More

Thank happyrelaxeddudes
Reviewed 5 days ago via mobile

After waiting 2.5 hours to get room ( ok we arrived at 12 when they say check in is 15.00- but one plane arrives per day at this time, so may be a bit of organisation could solve issue) no need to say we were...More

Thank PascalittoV
Response from Georgia R, Customer Relations at Sails in the Desert Hotel, Ayers Rock ResortResponded 3 days ago

Hi PascalittoV I am very sorry to read that your stay at Sails in the Desert did not meet expectations and that we were unable to resolve your concerns to your satisfaction during your stay. Our advertised check in time is 3:00pm and during times...More

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123456607
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Free Internet
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$ 287 - US$ 530 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 287 - US$ 530 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1593)
Room & Suite (442)
Dining (86)
Pool & Beach (86)
Family and Play Areas (5)
Questions & Answers
Ask a question
Rebecca V
24 October 2017|
AnswerShow all 16 answers
Response from Jodie V | Reviewed this property |
freezing!!!!
1
Vote
sonalib730
10 August 2017|
AnswerShow all 7 answers
Response from drgas001 | Reviewed this property |
Yes in the section I was in "sails in the desert" they did. there are other accommodation options at Ayers Rock Resort. Perhaps Emu walk apartments may have separate ones.
0
Votes
Rainer S
Hallo Hotel management. Reading Rainer S review we just wonder how the service in your Hotel can be so substandard, considering you charge more than twice the amount of established Hotels, like the Four Seasons in Sydney for instance. Having spend many years in management training and consultancy, my findings often go right to the top, often revealing a bad attitude towards the staff below, which in return present themselves in a no care, stuff them attitude. Could that be the case in your establishment? If so, please consider a revamp of the structure in place, Uluru being a world know tourist destination should be a showcase of this country and obviously you are failing badly in that department. Distance has never been an issue in five star accommodation, so there's no excuse on your behalf, considering the Gold mine this resort must surely be.
1 August 2017|
AnswerShow all 5 answers
Response from Laffo57 | Reviewed this property |
You must be referring to a different establishment. Our recent stay at Sails was terrific. Yes the cost was a little more than the norm. But we reckon it was worth every cent. Accommodation, staff, food, it was all very... More
3
Votes
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12345613
Room Tips
"Terrace room definitely worth the upgrade"
Read review
"Rooms with balconies are more private and secure for outdoor relaxation and access."
Read review
"Book your tours in advance"
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"We loved our room facing the scrub at the back - so peaceful."
Read review
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