Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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4.5
#20 of 194 hotels in Sydney
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Steeped in character and elegance, The Fullerton Hotel Sydney is a luxury five-star hotel offering spacious and stylish rooms and suites. Located in the heart of Sydney's financial and fashion district, and housed in the historic former General Post Office building. Feel the pulse of the city and enjoy the proximity to iconic landmarks such as Darling Harbour, the Royal Botanic Garden, Barangaroo, the Sydney Opera House and the Museum of Contemporary Art, as well as theatres and noteworthy restaurants.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Fullerton Hotel Sydney captivates visitors with its fusion of historical charm and contemporary comfort, despite some remarks about dated elements. It's celebrated for its strategic location that's perfect for exploring Sydney's attractions. Guests enjoy spacious, well-equipped rooms, though there have been occasional noise complaints.
The hotel's amenities and cleanliness receive high marks, with the attentive staff often highlighted. While opinions on value and service vary, with some citing slow service during peak times, the overall experience is one of luxury and convenience.
Location
Central
Atmosphere
Charming
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Noise level
Noisy
Service
Inconsistent
Amenities
Top-notch
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A spacious hotel with comfortable beds and an incredible buffet breakfast in a beautiful heritage building.
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Review collected in partnership with this hotel
Date of stay: August 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rachel Handley, Guest Services / Front Office at The Fullerton Hotel Sydney
Responded 27 Aug 2024
Dear Tammy, Your review is lovely and on behalf of the team at The Fullerton Hotel Sydney, we look forward to welcoming you back to the beautiful heritage building again soon. Kind regards, Rachel Handley - Quality Manager
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We stayed here for a 2 night package on a Friday & Saturday night and had the best stay ever! Although the hotel was very quiet, due to Covid, the staff could not have been nicer or more helpful. For $540 we got a $100 food voucher and 2 cocktails and a stunning room with a city view of the clock tower (although it was under renovation). On arrival our room was great but there was a rattle in the air con so they came and fixed it within 10 mins, but they were worried it might happen again so they moved us to another room exactly the same and threw in breakfast each morning for the inconvenience! The staff just couldn’t do enough for us. They had great Covid 19 protocols in place with hand sanitizer everywhere and they fumigated the fabric chairs in the restaurant when some left and wiped everything down. The bathroom was beautiful with the best shower my husband has ever had in a hotel and I loved soaking in the bathtub watching TV with a view of the city lights. The location is superb for sightseeing as the light rail is just outside and takes you to The Quay for all the ferries, we walked to Barangaroo easily for dinner, The Rocks for lunch, 5 min walk to the Botanical Gardens or Pitt St Mall for all your shopping. We have stayed in many hotels in the CBD but this is by far the best and most convenient location you could want. Don’t hesitate to check out the deals at The Fullerton Hotel....,you will be glad you chose to stay here!
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mark Burns, General Manager at The Fullerton Hotel Sydney
Responded 14 Sept 2020
Dear KimF859, Thank you for sharing your experience, and for the preference! My team and I are delighted to receive the endorsement of our service, location and product. Please rest assured that your kind words were gladly conveyed to the team along with the amazing shots you have uploaded! We look forward to the opportunity of welcoming you back for another memorable stay. Kind regards, Mark Burns General Manager
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We stayed in a twin room with our family of 4. We booked based on the great price and were amazed by the superb quality of the hotel given the lower price. A gorgeous building, well appointed rooms, very friendly and helpful staff and our deal included cocktails and breakfast. Great location for the attractions we were visiting, very close to a light rail station to connect with other areas of the cbd. Highly recommend!
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Review collected in partnership with this hotel
Date of stay: January 2020
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MarkBurnsFSY, General Manager at The Fullerton Hotel Sydney
Responded 21 Jan 2020
Dear KellyK79, My team and I are delighted to receive the endorsement of our service, location and product and we thank you for the preference! We look forward to the opportunity of welcoming you back to the heart of Sydney. Kind regards, Mark Burns General Manager
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The former Westin, recently rebranded Fullerton in October 2019 is centrally located - easy walking to Metro, Opera house and surrounding harbors. The international staff is equally amazing, the breakfast options are vast if you eat at the hotel (I'd recommend going off property to The Grounds)... The rooms are spacious, with massive bathrooms, some rooms are interior facing. The property has a feel of the 90s, while well maintained it feels like you are paying prime dollar for the used Toyota with a few 100k KMs...
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Date of stay: December 2019
Value
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mark Burns, General Manager at The Fullerton Hotel Sydney
Responded 23 Apr 2020
Dear Unjournaled, Thank you or taking the time to share your valuable feedback, which helps us to focus on what is important to all our guests. My team and I look forward to the opportunity of being at your service and welcoming you back in the near future. Kind regards, Mark Burns General Manager
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The architecture of the building is very beautiful, comprising the hotel, a number of basement bars and restaurants, cafes and retail outlets. The location is excellent for exploring the centre of Sydney, with welcoming staff and a calm ambience in the bar area in the evening. The room was very spacious and incredibly comfortable, with all those added extras that you would expect from a hotel like the Fullerton (fluffy towels, pillow menu, bluetooth speaker, coffee machine, robes and slippers etc). Great little fitness suite with changing facilities, that was generally quite quiet. The only thing we were a bit disappointed with was the breakfast. There was plenty of choice and the cold spread, pastries and fresh omelettes were very good, but the food on the hot buffet was all a bit cold and limp, like it had been sat around for a while. There are plenty of good breakfast places available nearby with better coffee and more reasonable pricing, so if I stayed again, I would not bother with the breakfast.
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Date of stay: March 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mark Burns, General Manager at The Fullerton Hotel Sydney
Responded 12 Mar 2020
Dear clauds972, Thank you for sharing your experience, and for the preference! We look forward to welcoming you back to The Fullerton Hotel Sydney. Kind regards, Mark Burns General Manager
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I spent 2 delightful nights in a Deluxe Heritage room. (Thank you for the upgrade.) The room was gorgeous. Beautifully appointed and with a very comfortable bed. The hotel staff were all super friendly and helpful. The hotel is in the centre of the city but my room was still quiet with minimum traffic noise. I can highly recommend The Fullerton.
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Review collected in partnership with this hotel
Date of stay: March 2020
Value
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mark Burns, General Manager at The Fullerton Hotel Sydney
Responded 16 Mar 2020
Dear Chris M, My team and I are delighted to receive your kind review and we thank you for the preference. My team and I are delighted to receive your kind endorsement, and look forward to the opportunity of welcoming you back to Sydney. Kind regards, Mark Burns General Manager
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We picked this hotel from reading other online reviews for our 5 nights in Sydney and are so glad we did. Gorgeous building and very comfortable room with 2 double beds. Great view of the clock! There is also a small semiprivate area to get changed outside the very large bathroom with separate toilet and shower. Staff are very friendly and the location is fantastic- one side of the hotel leads to shops including Westfield and Lindt Cafe, and the other is George Street which is a quick walk to the Rocks, Circular Quay, Darling Harbour, QVB and Chinatown, there is also a train stop Wynward Station not far from the hotel, so we used this as well to these locations when the kids were too tired to walk. Sad to be leaving tomorrow! DJ.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MarkBurnsFSY, General Manager at The Fullerton Hotel Sydney
Responded 19 Jan 2020
Dear Dianne J, My team and I are delighted to receive the endorsement of our service, location and product and we thank you for the preference! We look forward to the opportunity of welcoming you back to the heart of Sydney. Kind regards, Mark Burns General Manager
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We have stayed at the Fullerton in Singapore and were upgraded to a room with a view. There were no valet option and only one person at the front who greeted us and informed us of the additional charge for onsite parking that was not included in our free parking package. Our luggage was not taken up to our room so we called to request for them. The buffet breakfast lacked variety and the omelette station was very slow. Check in and checkout is quick. Room is decent snd clean but a bit outdated for the Fullerton international brand. For the price we paid the room amenities could include a shower cap, bath salts etc because the bath amenities box looked quite empty with just two toothbrushes and no shaving kits or shower caps. The walls are sound proof so you get a decent quiet sleep.
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Review collected in partnership with this hotel
Date of stay: November 2021
Value
Rooms
Location
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrew Adams, Other at The Fullerton Hotel Sydney
Responded 18 Nov 2021
Dear lenale1981, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Fullerton Hotel Sydney, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Therefore, it is with regret to hear that your experience on this occasion was not to the standard to which you should know of our hotel. All of your feedback and comments will be shared with our team, and rest assured that your concerns will be addressed to ensure we continue to improve the quality of our services and facilities. We do hope that we can have the opportunity to show you an improved experience upon your future stays, and should you decide you'd like to, I would appreciate if you could please contact me directly through fsy.info@fullertonhotels.com. Best Regards, Andrew Adams Director of Operations
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We had to go to the city for an appointment and decided to try out the refurbished Fullerton. Great hotel, full of historical interest, very comfortable and elegant. The staff were just fantastic. Given the very difficult circumstances of Covid 19 it was wonderfully reassuring to see the staff taking security and cleanliness so seriously. Everyone went out of their way to make us feel comfortable and safe. On a Sunday night dinner was available in The Bar, with a good range of inexpensive options, very surprising in this kind of hotel. Very comfortable, very convenient. Even with the extensive range of places to stay in Sydney we’ll definitely return.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mark Burns, General Manager at The Fullerton Hotel Sydney
Responded 10 Sept 2020
Dear mmcentralcoast, We are pleased to receive your commendation, and please rest assured that your kind words were gladly conveyed to the team. We look forward to the opportunity of welcoming you back for another enjoyable stay. Kind regards, Mark Burns General Manager
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I stay at the Fullerton Bay in Singapore every year. Due to Covid and no flying it isn’t possible this year. The Sydney Hotel was recommended and lived up to its expectations Fabulous location, staff were exceptional Hotel spotless Rooms beautiful Only thing I’d perhaps suggest were more updated Movies to watch, not the greatest selection Look forward to a return stay when next in Sydney
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Review collected in partnership with this hotel
Date of stay: October 2020
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mark Burns, General Manager at The Fullerton Hotel Sydney
Responded 6 Oct 2020
Dear Gail C, My team and I are delighted to receive the endorsement of our service, location and product and we thank you for the preference! We look forward to the opportunity of welcoming you back to the heart of Sydney. Kind regards, Mark Burns General Manager
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Hi,
I know I am probably to late. However, AUTHENTIC Lebanese is hands down my favourite food. My best friend is Lebanese so my ‘bar’ is set high.
If you go to Little Hunter Street, Sydney there is an amazing Lebanese Restaurant called Zafffi. I am Vegetarian and have many dietary (not through choice) restrictions. Let them know ahead of time and you will go all out to accommodate you.
The other Lebanese I recommend is in Surry Hills.
Cheers,
Lynda-Jane
There are more places to choose from in the Sydney area.
PRICE RANGE
₹16,064 - ₹25,194 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin sydney hotel sydney, sydney westin
LOCATION
AustraliaNew South WalesSydneyCentral Business District
NUMBER OF ROOMS
416
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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