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Pier One Sydney Harbour, Autograph Collection

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#25 of 174 Hotels in Sydney
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Pier One Sydney Harbour, Autograph Collection
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2,306 Reviews from our TripAdvisor Community

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There are newer reviews for Pier One Sydney Harbour, Autograph Collection
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Showing 2,229: English reviews
Reviewed 21 March 2016

Outstanding customer service from the minute I alighted from my Taxi, until checking out, getting back in another Taxi to the Airport. Staff went over and above expected levels of attention and service throughout my visit, without overdoing it or being in your face. Food at the restaurant was equally appealing.

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Helpful?
Thank John B
Kim M, General Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Thank you so much for your wonderful feedback - we hope to see you again soon!

Melbourne, Australia
Reviewed 19 March 2016

Was very happy with the service and friendliness of staff from the time I checked in till I checked out. Room was very clean and nice. Had dinner at the restaurant and was very enjoyable with great service too.

Review collected in partnership with this hotel
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Thank bann0r
Kim M, General Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Thank you so much for your feedback. We are so glad you enjoyed the hotel.

San Diego, California
Reviewed 17 March 2016

The hotel was new, rustic chic and super clean. The vaulted ceilings in the rooms were a great bonus. The location was perfect for walking around Sydney. The best part is the bar/restaurant on the water at sunset!

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Thank Tricia M
Kim M, General Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Thank you so much for your feedback, we are so glad to hear you loved the hotel as much as we do. Hope to see you again soon.

Drummoyne, Australia
Reviewed 17 March 2016

We stayed in this hotel over the weekend of 12 and 13 March 2016. The hotel is located at one of the most scenic spots of Sydney and is close to landmarks such as the Opera House and the Harbour Bridge, as well as many restaurants and pubs and the Sydney Theatre Company. The room we were in had a...

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Helpful?
Thank FreddoSydney
Kim M, General Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Thank you so much for your valuable feedback. I would like to look into this further. Would you mind contacting the hotel when you have a moment so I can talk to you directly. I look forwards to hearing from you.

Sterling Heights, Michigan
Reviewed 16 March 2016

This hotel was a highlight of our trip in Sydney. The staff was so incredibly friendly and helpful. They made us feel welcome and at home. We were provided with a map and verbal assistance on where to go and what to do for the one night we were there (boarded a cruise ship the next morning). We could not...

Review collected in partnership with this hotel
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Thank kimmf2016
Kim M, General Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Thank you so much for your wonderful feedback, we are so glad you enjoyed the hotel. We hope to welcome you back soon.

A TripAdvisor Member
1 review
Reviewed 16 March 2016 via mobile

Brilliant welcome with champagne and chocolate strawberries but waiting for wine a number of times with the degustation meal was frustrating, not sure if leggings are appropriate attire for wait staff in a five star hotel....Room good although we had to fold in the sofa bed as it was already made up, when the booking was just made for two...

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Thank A TripAdvisor Member
Kim M, General Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Thank you for your valuable feedback. I have shared your comments with the team. We hope to welcome you back again soon.

Adelaide, South Australia, Australia
Reviewed 15 March 2016

We were very disappointed in our view. We paid a lot to have a so called "water view". There was a very narrow window with metal slats over the top third. Could only see "water" nothing else. Our Travel Agent let them know it was our Wedding Anniversary and this was not acknowledged at all. We are just ordinary people...

Review collected in partnership with this hotel
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1Thank Kathy C
Kim M, General Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

I am so sorry to hear you were disappointed with your view and felt your anniversary was ignored. If you wouldn't mind contacting the hotel I would like to discuss this further.

Melbourne, Australia
Reviewed 15 March 2016

Staying at the Pier One Hotel in Sydney was a good experience. The friendly staff offered a great service from start to finish which made me feel very welcome The bar staff were friendly and made delicious cocktails I would stay here again!

Review collected in partnership with this hotel
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1Thank brody_hodic
Kim M, General Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

We are so glad to hear your enjoyed our hotel. Thank you kindly for your wonderful feedback on the staff and the cocktails. We hope to see you again soon.

Honolulu, Hawaii, United States
Reviewed 14 March 2016 via mobile

Not a fan of the industrial design, room was underwhelming, watch your food while dining on outside, the gulls are brutal, NOT worth almost $300 a night U. S. Breakfast was interesting and the general manager was accommodating, there is a u. S. Converter already in the room

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Thank Dwaine C
Kim M, General Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Thank you for your valuable feedback. I have shared your comments regarding the seagulls and the breakfast with the team so we can fix these moving forwards. We hope to welcome you back to Pier One again.

Sydney, Australia
Reviewed 14 March 2016 via mobile

Awesome place to stay. Loved it. I stayed with my mum and at first we were given a queen room but didn't realise till we were in the room that it was a mistake. The room was gorgeous with all the exposed timbers and high cathedral ceilings. We were moved to a twin room after speaking to the concierge with...

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Thank ilander43
Kim M, General Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Thank you for your wonderful feedback, we are so glad you enjoyed Pier One and hope to welcome you back soon.

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Pier One Sydney Harbour, Autograph Collection is ideally located on the magnificent Sydney waterfront close to the Southern pylon of the Sydney Harbour Bridge. Boutique in size, our hotel features 189 unique federation style rooms with contemporary chic furnishings. Located in the heart of the Rocks, our hotel offers the perfect accommodation for exploring Sydney or getting friends together for a special event or wedding. The Gantry Restaurant & Bar offers its guests the ultimate open air dining experience with full panoramic views of Walsh Bay. Our luxury Sydney Harbour hotel's accommodations also offer a smoke-free environment, valet parking and 24-hour security. ... more   less 

Additional Information about Pier One Sydney Harbour, Autograph Collection

Address: 11 Hickson Road | Walsh Bay, Sydney, New South Wales 2000, Australia (Formerly The Sebel Pier One Sydney)
Region: Australia > New South Wales > Sydney
Price Range: ₹ 12,758 - ₹ 26,395 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pier One Sydney Harbour, Autograph Collection 5*
Number of rooms: 189
Reservation Options:
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Also Known As:
Sebel Pier One Sydney Hotel Sydney
Sebel Pier 1 Sydney
Sebel Pier One Hotel Sydney
Pier One Sydney
Sydney Sebel Pier One
Hotel Style:
#21 Business Hotel in Sydney
#25 Luxury Hotel in Sydney
#27 Family Hotel in Sydney
#27 Romantic Hotel in Sydney
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Questions & Answers

Here's what travellers have asked, with answers from Pier One Sydney Harbour, Autograph Collection staff and other travellers.
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Questions? Get answers from Pier One Sydney Harbour, Autograph Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“far away from the party venues, beware the bonafides of late night fishermen”
17perro, 25 Apr 2017 | Read review
“Rooms on the west side get a sunset view.”
  • View from our room at sunset
CADreamin111, 23 Apr 2017 | Read review
“select a waterside room with balcony toward the north end of the hotel”
ric33, 20 Apr 2017 | Read review
“Superbly fresh and clean room, different character from the norm and plenty of lighting for a change. ”
Gilly065, 17 Apr 2017 | Read review
“We had a basic room and it was beautiful, comfort, decor and view were simply perfect”
lorraineUrgup, 16 Apr 2017 | Read review
5 of 5