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Pinnacle Apartments Canberra

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Pinnacle Apartments Canberra
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353 Reviews from our TripAdvisor Community

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Showing 353: English reviews
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Reviewed 5 days ago NEW

We've stayed at Pinnacle apartments twice now and both times has been great. Good location, good rooms, comfy beds, great shower pressure. My only thing was that they need to wash the blankets between the sheets more.. When the sheets separated from the flat and top sheet the doona/ blanket had hair all over it and made me uncomfortable sleeping...

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Helpful?
Thank StillettoSydney
rebeccaGpinnacle, Manager at Pinnacle Apartments Canberra, responded to this review

Dear StilettoSydney, Thanks for your review. I am glad that you chose to stay with us again on your second visit to Canberra. I'm sorry about your experience with the quilt - if we had known we would have replaced it for you. Really happy to advise that we will be swapping from the triple sheeting to quilt covers next...

Reviewed 1 week ago via mobile

We stayed at Pinnacle for almost a month. Check in was smooth the staff were very professional. The 2 bedroom apartments were great for what we needed. Al and the cleaning staff were super friendly and helpful. Very central and close to lots of awesome cafes. The only negative I have is the wifi needs to be upgraded as 90%...

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Helpful?
Thank Amanda R
rebeccaGpinnacle, Manager at Pinnacle Apartments Canberra, responded to this review

Dear Amanda, Thanks for your great review. I have passed on your lovely comments to the team. We have just ordered some more WIFI access points to be distributed throughout the property which should rectify the issue you were experiencing. We are looking forward to welcoming you back on your next visit to Canberra. Warm Regards Rebecca

Reviewed 2 weeks ago via mobile

Two nights stop over in Canberra. Stayed at the Pinnacle apartments Kingston. Good location close to Kingston and Manuka shopping centres. A large number of good restaurants to choose from. Had a one bedroom apartment, spacious and very clean. Will stay here again next time I visit Canberra

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Helpful?
Thank Alan T
rebeccaGpinnacle, Manager at Pinnacle Apartments Canberra, responded to this review

Dear Alan, Thanks for taking the time to post a review. We are in a great location, only a few minutes walk to some of Canberra's best restaurants and cafes. I will be happy share your positive comments with our housekeeping team. We are looking forward to seeing you on your next visit to Canberra! Warm Regards Rebecca

Sydney, Australia
Reviewed 2 weeks ago

Firstly I would like to say the staff at the front desk were absolutely wonderful. They were friendly and professional. Check in and check out was a breeze. The apartment itself was a bit concerning. The sofa was well beyond its used by date. It sunk so much to the point that it was painful to sit on for more...

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Helpful?
Thank Fiona C
rebeccaGpinnacle, Manager at Pinnacle Apartments Canberra, responded to this review

Dear Fiona, Thanks for your review. I am pleased that the staff were so helpful and will pass on your lovely comments to the team. I am very happy to say that we are replacing our lounges later in the year. Each apartment has it's own hot water system which will run out if the spa is used or after...

Reviewed 5 weeks ago

The room on entering smelt like urine. There appeared to be dried blood on the lounge room wall, some sort of bodily fluids on one of the couches and stains everywhere on the carpet and walls. There was a pool of water constantly on the floor of the bathroom that I was never able to figure out where it came...

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Helpful?
Thank luxurythrill
rebeccaGpinnacle, Manager at Pinnacle Apartments Canberra, responded to this review

Dear luxurythrill, Thank you for your comments surrounding your stay at the Pinnacle Apartments. A very disappointing review - it's a shame you didn't report any of these issues during your 11 night stay. I can see from your photo that you stayed in one of our apartments that has had a bathroom renovation - I am not sure where...

Sydney Australia
Reviewed 26 January 2017 via mobile

We are here as a family of 5: 2 adults and 3 kids, 5yo girl and 1yo twins. I'll start off with the positives. We are in a 3 bedroom apartment #67 - the unit is very clean, the furniture is suitable, the kitchen is fantastic with a dishwasher and fridge. The free high chairs are a bonus. Also the...

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Helpful?
Thank Alchik82
rebeccaGpinnacle, Manager at Pinnacle Apartments Canberra, responded to this review

Dear Alchik82, Thanks for your comments surrounding your recent stay at the Pinnacle Apartments. Unfortunately all of our 3 & 4 bedroom apartments are located on the 2nd level and are 2 storey inside which can be difficult at times. Great to hear that you were happy with the cleanliness and apartment amenities. We are in the process of renovating...

Mandurah, Australia
Reviewed 20 January 2017

Good facility overall with secure acess and parking. Appartment and facilities clean and enjoyable. Kids loved pool and bbq used for one dinner. Well locted for walking access to local restaurants at Kingston shops, and a great steakhose at the Kingston hotel.

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Helpful?
Thank allanriley9
rebeccaGpinnacle, Manager at Pinnacle Apartments Canberra, responded to this review

Dear Allanriley9, Thanks for the great review. I'm happy that you enjoyed your stay and look forward to welcoming you back in the future. Kind Regards Rebecca

Sydney, Australia
Reviewed 19 January 2017

Location convenient - walking 2 blocks to Kingston shops and restaurants. Apartment dated but comfortable with basic furniture and kitchen utensils/plates for a short stay - 2 queen bedrooms plus apparently a sofa bed sharing one bathroom. Front desk helpful at time of booking to request bedding configuration different to web options. Free Wi-Fi slow Free on-site parking is tight...

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Helpful?
Thank Alexandra M
Macau, China
Reviewed 11 January 2017

Nothing is too far from anything in Canberra but these apartments are pretty well situated near restaurants, shops, parks and main roads to get in and out quickly. We had a three bedroom apartment with all the amenities that a family needs while on the road, kitchen with everything to cook, washer, dryer, kids upstairs and balcony to have a...

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Helpful?
1Thank PeterBey
rebeccaGpinnacle, Manager at Pinnacle Apartments Canberra, responded to this review

Dear PeterBey, Thank you for your review. I am glad that you enjoyed the facilities we offer, we have a great set up for families and groups. I'm sorry to hear about the housekeeping issues you had and have spoken to our team with regards to this. We did have an issue with our WIFI which has since been rectified....

Melbourne, Australia
Reviewed 5 January 2017

We ended up booking a deluxe 2 bedroom apartment after changing our booking. Although the apartment was not particularly deluxe, it was spacious and on the ground floor. The beds were comfortable. The location was good, as we could walk to Kingston restaurants and Kingston foreshore. Staff were helpful. My companion had a problem with a light not working, but...

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Helpful?
Thank RuthStellaBowen
rebeccaGpinnacle, Manager at Pinnacle Apartments Canberra, responded to this review

Dear RuthStellaBowen, Thanks for your review. We are in a great location. I'm glad that the staff were helpful. If you have any issues on your next visit please call reception and we will be happy to assist. I am sorry that the housekeeper walked in - they are supposed to knock first and wait - I will follow this...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Pinnacle Apartments offer 1, 2, 3 & 4 bedroom apartments. We are a short stroll to the local Kingston shops which houses some of Canberra's finest restaurants and cafes. Complimentary parking, WIFI and gym access. ... more   less 

Additional Information about Pinnacle Apartments Canberra

Address: 11 Ovens St | Kingston, Canberra 2604, Australia
Region: Australia > Australian Capital Territory > Canberra
Price Range: ₹ 8,502 - ₹ 15,826 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pinnacle Apartments Canberra 4*
Number of rooms: 97
Reservation Options:
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Also Known As:
Pinnacle Apartments Canberra Hotel Canberra
Pinnacle Apartments Canberra Kingston
Hotel Style:
#5 Spa Hotel in Canberra
#32 Luxury Hotel in Canberra
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Questions & Answers

Here's what travellers have asked, with answers from Pinnacle Apartments Canberra staff and other travellers.
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Questions? Get answers from Pinnacle Apartments Canberra staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are going as a group then try to check in early to get rooms close to each other and also good car parking spots.”
 of 5 bubbles Suhel_2112, 2 Jan 2017 | Read review
“Go to another Hotel”
 of 5 bubbles rubert, 30 Dec 2016 | Read review
“Rooms in another hotel are the best.”
 of 5 bubbles matthewmI6712MH, 25 Sep 2016 | Read review
“no lift access to second floor.”
 of 5 bubbles 441robert, 25 Sep 2016 | Read review
“we had a room on the corner you could hear a bit of traffic but not loud and not much traffic”
 of 5 bubbles 413ruthy, 4 Aug 2016 | Read review
5 of 5