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4.5
#2 of 5 resorts in Balabag
Location
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Discovery Boracay, a sprawling beachfront property located on the unspoilt shores of Boracay Island in the Philippines, is the first luxury resort built in this majestic region. Apart from its spacious 99 all suite guestrooms and the highly-acclaimed Terra Wellness Spa overlooking the beach, Discovery Boracay's facilities include the Sands Restaurant, Indigo Restaurant, Forno Osteria, Bogart's Bar. Sand Bar beach bar, Sandbox kiddie lounge, a swimming pool, recreation room, an events hall and a gym. Discovery Boracay is one of five properties of The Discovery Hospitality Corporation's portfolio of distinctive hotels and resorts, and is a member of Preferred Hotels and Resorts Lifestyle Collection. The resort embodies the hallmark of the Discovery brand: personalized and innovative service dispensed round-the-clock. Guests are guaranteed an unsurpassed level of quality, service and luxury.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled on a prime beachfront, Discovery Boracay is often celebrated for its exceptional range of amenities, including an infinity pool and personalized services like complimentary treats and shuttle assistance. The hotel's atmosphere is frequently described as welcoming, with an emphasis on personal touches.
Guests commend the spacious and clean rooms, though a few mention minor maintenance issues. The attentive staff and exceptional cleanliness are highlights, with travelers feeling they receive good value, despite some concerns over cost justification for certain amenities.
Location
Beachfront
Atmosphere
Welcoming
Rooms
Spacious
Value
Reasonable
Cleanliness
Meticulous
Service
Attentive
Amenities
Top-notch
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Over and Above for Others is Actually Their Standard
WARNING: A LONG & DETAILED REVIEW
My “Kuya”(elder brother) Dennis and my “Ate” (my eldest sister) Aileen were actually talking about our stay in Discovery Suites over breakfast. Coming from a PERFECTIONIST family where our default super powers is to actually see what is missing or wrong with anything and everything, it was such a RARE occasion that all of us have absolutely no issue or problem with anything. My “Kuya” was raving about how they went over and beyond with their service. But what struck me the most was when my “Ate” said, “Actually, they (Discovery Shores) did not do over and beyond. What is over and above for other hotels IS THEIR STANDARD!”
BULLS EYE. She hit it on the nail’s head perfectly.
I rarely get impressed. I APPRECIATE MANY MANY THINGS IN LIFE as a person who sees blessings around me but I rarely get impressed. But Discovery Suites team was a cut above the rest in terms of their service and they gave us one of the most memorable experiences we had in our lives!
The hotel admits it cannot compare to the newer hotels in terms of facilities and amenities but what sets them apart, their value proposition is their TEAM, the PEOPLE.
Allow me to be specific.
#1 Customer Focus and Delight
You see my family has not been together for 16 years! After my Kuya finally got her US citizenship he decided to come home to surprise my mom. His plan was to pretend to be a waiter who would serve my mom. Apart from the coordination and logistics, the obvious hurdle was how to secure a uniform like that of the staff of Discovery Shores. Being realistic, I told him there was no way the hotel will allow him to borrow anyone’s uniform to maintain branding! But with no qualms Discovery Shores said YES! And the surprise was a SUCCESS! My mom’s heart almost burst when she finally recognized her son!
Because of this momentous occasion, I set up a professional family photo session by the beach and one of the concepts would be Christmas. We brought Christmas hats and no other decors. To spruce up our Christmas concept, I asked the F&B staff if may borrow their gift decors. And their response surprised me, “How many Ms. Christine?” WHOA. It’s like one of those stories where in you ask someone to jump and their response is “How high?”
Because our stay was very special, our request was to have our rooms beside each other so we can easily be together morning or evening. At first, we were disappointed that our parents who were both in their mid 70’s were separated from me, my Kuya and Ate’s families. We were all on the 3rd floor adjacent and in front of each other while my parents were on the 1st floor very far away from us. But Discovery Suites KNEW BETTER!
My parents were on the 1st floor so it would be easier for them to walk toward the breakfast buffet area which was the Sands Restaurant and it was just a few meters to beach front and a stone’s throw away from the pool. They were keen on SAFETY! With their frail state, the location lessens the risk of them accidents from taking stairs. How amazing is that? So my parents and entire family appreciated their recommendation and decision.
What was new to me was how they personalized the rooms with pictures of my family. They requested for pictures and they printed them and put them in frames so it would have the touch of “Home!”
I love how accessible Guest Services via call or Viber or Whatsapp are for anything and everything you need especially for transport drop off and pick up! They respond IMMEDIATELY and COURTEOUSLY ALL THE TIME!
As for the facilities, amenities and services. Their rooms as spacious and clean with a VERANDA to enjoy stargazing. Their beds firm yet the sheets as soft. The pillows like heaven. They have cute mats beside the bed for the feet. They have a welcome foot bath which we redeemed at a later time after much beach exposure. They have a couch, a large table. They provide a sound system for iphone users. I didn’t use it as my phone was android hahaha. Good thing I have my BOSE with me. The lighting is lovely as they are soft on the eyes, yellow light. They have billiards. My daughter and nieces enjoyed playing billiards. They offer transport to anywhere in Station 1, 2 and 3 so it was easy to get to D’Mall and other establishments! For me the best was the airport transfer! They have their own van and boat and they even handle the registration. What a delightful experience without the hassle of going through the warm and unhygienic hall of the main port for registration.
# 2 SWIFT ISSUE and CONCERN RESOLUTION
SCENT I actually have a very keen sense of smell. When I entered my room, I did smell a very faint scent of cigarette smoke remnant. VERY FAINT but it was there. I didn’t think much of it until I visited my Mom’s room and my sister’s room and their room smelled nice. Because the staff would always ask “How is your stay? How are things?” Me, being very vocal and honest, I shared my observation and told them I don’t like to change rooms as it would be a hassle. Harry, who is part of guest services then responded, “Would it be alright if we put a humidifier in your room?” I agreed. In less than 10 mins, it was there and when I entered the room, the faint smell was no longer there! This made me happy! I like the smell of clean (teeth)
SHOWER HEAD I love that the shower area has a handheld shower and an overhead shower. I noticed how the overhead shower spills water on the side towards the glass barrier which is a WASTE. I informed Discovery via Viber and in less than 15 mins the engineering team resolved the issue.
They really take every concern seriously and make concerted effort to resolve them.
#3 EXCEPTIONAL STAFF TRAINING
Education and Information
On my 4th day having breakfast, I was really hoping to eat some “danggit” (dried crispy yummy fish) and was disappointed to have found none. I asked Discovery if they have some and their honestly responded that “danggit” would no longer be on the menu… EVER! I figured it was because of its STRONG pungent smell. But Jorgen, the F&B Supervisor shared with me what management told them. “Danggit” is actually an endangered species in Boracay and very critical to the protection and rehabilitation of the coral reefs in Boracay. I actually did my research about this and found this reference: You may google Boracay_Coastal-and-Marine-Information
And because of this my disappointment based on misunderstanding turned into admiration because Discovery Shores EDUCATES its staff and team so they can BEST EXPLAIN the decisions they make even in their FOOD offerings!
WARMEST SERVICE Every single staff will smiles from the heart! I know when staff smile meekly or robotically as part of SOP but all of the staff in this hotel actually smiles from the heart… showing gratitude that you booked at their hotel and because of this the hotel continues to flourish and provide them work! When they greet you, look you in the eye, put their hand on their heart and smile then greet you good morning good afternoon or good evening. EVERY SINGLE STAFF. You wouldn’t know who is part of agency, contractual or who is a regular employee. Each one knows they represent Discovery Shores equally.
Because I was really impressed with Discovery Shores, I wanted to meet their Manager to share my feedback and gratitude. They introduced me to their Assistant Director of Operations Mr. Julius Alegre and there I learned from him that for over 2 decades Discovery Shores strongly built a “CULTURE of CARE.” He witnessed the evolution from back 2006 when he was a casual employee and then absorbed to be a waiter then supervisor and to where he is now.
I have been to Boracay countless times since 2002 as I loved coming back here. My default hotel is Henann. Family has been to Movenpick, Fairways, and many other hotels but I can confidently say, Discovery Shores was the best stay we have had!
Thank you Discovery Shores for a memorable experience with you! All teams are amazing from Guest Services, Food and Beverage, Transport, Housekeeping & Security!
My heartfelt gratitude to the following: Harry of Guest Services who was truly instrumental to the surprise of my Kuya to my mom Precious and Abby of Guest Services MJ Ella and Mighty of Guest Services Viber Communication Team Michael and Jorgen of Sands Food and Beverage Team Sir Ronnie of Conceirge Jun of Transport Services Kuya Manny of Security!
As in the words of MacArthur, I SHALL RETURN! Merry Christmas Discovery Shores. Cheers!!!
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Best to use Viber to contact guest services for any queries, requests and concerns.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Erwin Lopez, General Manager at Discovery Boracay
Responded 11 Mar 2024
Dear Bubblesport, Reading your kind and generous words fills our hearts with joy. We are thrilled to learn that we were able to assist you in pulling off such a memorable surprise for your parents. The entire team is grateful for your heartfelt feedback and for appreciating the service provided by our staff, especially Harry, Precious, Abby, MJ, Ella, Mighty, Michael, Jorgen, Ronnie, Jun, and Manny. We also want to thank you for sharing your concerns during your stay and for giving us the opportunity to address them. Your feedback is invaluable to us and we are committed to continuously improving our services to ensure the best possible experience for our guests. We can't wait to welcome you back home on your next trip to Boracay! Erwin
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Our family has been going to Discovery Shores for the New Year for the past 12 years. We’ve been to different luxury hotels around the world and the level of service they offer is truly unparalleled.
Apart from the great food and well-appointed rooms, it’s the little things that make such a difference. Every single staff member you encounter, from maintenance and housekeeping to security guards and guest relations greets you with a heartfelt smile. Every night they send a different complimentary dessert to your room. At the pool in the late afternoon, they bring snacks, offer to spray Evian mist on your face, and clean your sunglasses/eyeglasses. At the beach, someone neatly folds the clothes left by guests swimming. At New Year’s Day mass, there were more attendees than expected so latecomers had to stand outside the venue. To their surprise, the staff brought more monobloc chairs and gave them umbrellas, fans, and cold towels. Someone commented, “Let’s go to mass here everyday!” After mass, they always hand out cookies.
If you are taking a family photo, the staff take pictures too and a framed photo will appear in your room as a keepsake.
The treatments at Terra Spa are fantastic too, and the food at their Italian restaurant Forno is a must-try.
This year, it was especially amazing that they were able to maintain their standards just a few days after Typhoon Ursula devastated the island. They were prepared with generators and you could see the staff working nonstop to prepare a memorable extravaganza of a New Year’s Eve party in spite of the setbacks. It was truly impressive to see the staff smiling and working so hard and carrying on even though some of them had probably lost their homes. It really speaks to their professionalism and heart for service.
Til next year!
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from erwinlopez, General Manager at Discovery Boracay
Responded 8 Jan 2020
Dear Angelica G, We are thrilled to hear the positive words you have for us! It is lovely to know that DSB has been a part of your many celebrations and we are truly grateful that you continue to place your trust in us for nearly 12 years now. Thank you for appreciating all our efforts to make sure you and your family will have a very delightful holiday with us. Indeed, we are blessed to have hard-working and very committed staff who will go above and beyond to ensure guests' needs are met. Your kind and generous words are very much appreciated and shall serve as an inspiration for the whole team to continue providing Service That’s All Heart. We are already excited to welcome you and your family back at Discovery Shores! - Erwin
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The hotel staff make this place special. I heard “you can’t turn back time so make every occasion/time as special as it can be” and the staff at the hotel make that true. The location is perfect. Station 1 is far enough from the crowds yet close enough to be a part of the action. It is a 2-5 minute van ride or a 20-25 minute walk on the beach to the bars/restaurants. The pool staff constantly walk around to make sure each guest towel is perfect, shirt is folded and drink is filled. Even the lifeguard makes sure every guest is enjoying themselves Can the american food be better at breakfast, sure, but I’m in the Phillipines so not expecting perfect pancakes. The banana bread was perfect so the leftovers should be turned into french toast the next day. My kids love pasta so one night we went to the Italian restaurant. The Chef was inviting, the pizza was homemade fresh dough and the pasta cooked al dente. You can look at my other reviews of restaurants and hotels, I normally do not sound like an advertisement. There are some things here that are an 8 out of 10, but the staff go out of their way to remedy any issue you might have. I have traveled many places and have stayed in far too many hotels, the staff here is second to none. We will definitely come back and obviously recommend the hotel to all our friends and family, including everyone and anyone who reads this review.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from erwinlopez, General Manager at Discovery Boracay
Responded 2 Feb 2020
Dear lainulo, Indeed, our staff really makes this resort special and we owe our success to them. Thank you for considering us as a fantastic hotel and for the sweet feedback you have for our location, pool butlers and lifeguard. We are also thrilled to know that you liked the food of Forno Osteria. We prioritize customer experience and satisfaction, and your review will inspire us to continue giving “Service that’s All Heart.” We look forward to seeing you again! - Erwin
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From the warm welcome, the delightful welcome drinks, Ysobella's surprise birthday cake that was unbelievably gluten and dairy free and delicious... we truly felt the heartfelt welcome. All the staff were warm and attentive. Pizzas and Pastas at Forno were really good!!! After some river and beach activities, we would always come home to clean rooms with a fresh supply of pandan water which we love. The kids just love the beach at Station 1. Discovery's thoughtful hospitality and the beautifully serene beach was just the perfect combination of a truly gratifying vacation. From all our yearly vacations, it was the first time my daughter said, " I'm not ready to go home yet Mama." 😊 Heartfelt thanks to Ms. Cloven and the staff for making Ysobella's 9th Birthday extra special. ♥️
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from erwinlopez, General Manager at Discovery Boracay
Responded 19 Jan 2020
Dear 530bernadettey, Thank you very much for the 5-Star review and for choosing to spend Ysobella’s 9th birthday at Discovery Shores Boracay. We are grateful for the kind words you have for our food, rooms, and staff. It is also heartwarming to know that you appreciate the personal touches we lovingly prepared. We shall share with Cloven your positive feedback. We can’t wait to welcome you back HOME on your next trip to Boracay! - Erwin
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The location of the resort is excellent, away from the noise. The beach is very safe for little kids to swim in, so I felt comfortable sitting in the shade while they splashed in the shallows. I miss the day beds but the like that the beach is much cleaner. White Beach really has the best sand anywhere, and the best spot is right in front of the resort.
The restaurants serve excellent food, and there's a shuttle that can take you to drop-off points close to other great places to eat and explore. Checking in and checking-out was a breeze, since the hotel already plans arrival and departure with a private shuttle and boat from the airport to the port and back.
Come December, we start counting the days until we are back in Discovery Shores. The service is still the best on the island (maybe even in the country) and really the reason we won't stay anywhere else. Jigs and Gen were wonderfully attentive, as always, and Marian was a big help with the kids during the breakfast rush. The staff that serviced our rooms by the pool were also excellent.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from erwinlopez, General Manager at Discovery Boracay
Responded 8 Jan 2020
Dear Vacationer445203, Warm reviews like yours are truly inspiring! We are delighted to know that you had an enjoyable stay and we had consistently met your expectations. Your positive comments about our service and the hospitality demonstrated by our staff especially Jigs, Gen & Marian is an encouragement to us to continue providing our guests with an excellent and memorable experience. We can’t wait to welcome you back HOME on your next visit! - Erwin
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Fix your windows which would not close well (grand signature suite master bedroom) Airconditioner was broken and was not fixed (two bedroom premier) Blinds are terrible if you like sleeping till 9am good luck to that because the blinds let ALL the light in (all bedrooms) Food and service was terrible found HAIR inside my tiramisu which probably took more than an hour to arrive Inroom swimming pool broken and was never ready (signature suite) Food in the sands was horrible, took forever to arrive, the glass cups smelled like soap. Pool heater and jacuzzi heater were not working They ran out of towels to use in the beach When spending alot for an expensive hotel you usually get what you pay for. But this is not the case with discovery shores. Will not come back
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from erwinlopez, General Manager at Discovery Boracay
Responded 19 Jan 2020
Dear Miguel S, Thank you for taking the time to write this review. We are disappointed to learn of the several challenges you experienced during your stay with us and we’re currently taking steps to address your concerns. Please accept our sincere apologies for the service mishaps. Again, thank you for sharing your valuable feedback and we hope that you will still consider staying with us in the future. - Erwin
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The fist few days of our 8 day experience was good overall.
The breakfast was great on all mornings and was included in our package. The staff were friendly and willing to help and serve the needs of the customers. Beach area in front of the hotel was clean and some level of service and security was there as well.
My overall rating as average was due to several problems we did have that are not something you would expect from a 5 star resort with the price point they charge
1 Safe was not working when we checked in. Unit had to be changed. It took about 2 hours to sort that out so we could leave the room having our valuables secured.
2 The in room jacuzzi stopped working a few days into our visit and had to be repaired. This was taken care of in a timely manor of a hour or two.
3 The cable signal for the TV was basically our for the last two days of our visit. We were told it was the cable provides problem, however the IT person at the hotel told us that the all rooms had their signal restored and a few rooms were still affected. No offer of moving us to another room was made.
4 The house keeping group started out really good however after about 5 days they stopped providing the full provisions of towels in the bedroom suite. 5 The jacuzzi broke down a second time the last two days of our stay. No effort was made to repair it at that point. The water was turning green and seemed to be in need of cleaning a a full service. 6 The hot water went out on our last day. This was reported and repaired only after reporting it more than once to the hotel. 7 Prices at the restaurant were very high. The quality of the food was generally good on all items we had, but the price point compelled us away from the hotel to find the same or better food for a more reasonable cost. So, in conclusion I will say that this hotel has great potential, but our overall customer experience was negative due to the noted issues. I did speak to the Manger of customer experience and at the end of our discussion he said he was sorry and offered us a free pizza. Pizza? For all of the above problems? I was not looking for or asking for anything. Just informing him of some defective services. I agreed to let him provide the pizza At a time of 6 o clock. My kid was going to have it for dinner. 6 o clock came and went so we assumed the manager had forgotten to make the arrangements, so we ordered room service for our last night's meal. After an hour of waiting we called the restaurant to see what the delay was and we were told our delivery was waiting for the pizza to get done. So in the end we bought another meal for our kid and got a pizza that we didn't want or need. We won't be returning to this hotel again. There are many more options at the same or less price point.
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Date of stay: October 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Erwin Lopez, General Manager at Discovery Boracay
Responded 7 Dec 2021
Dear Flyer60902779555, It is always a pleasure to hear comments from guests. However, it is unfortunate that the review may not be what we hoped for. Please allow us to express our gratitude to you for choosing to stay at Discovery Shores Boracay. It is with regret that you went through several challenges during your stay. This is definitely not what we wish for our valued guests to experience. With that, please accept our sincere apologies. Kindly know that your valuable feedback is highly appreciated and will help us improve the areas you mentioned moving forward. We are truly thankful for the detailed information you provided us and likewise for the kind words you have for the staff. We hope that you will still consider staying with us again in the future. Erwin,
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I visit Boracay at least twice a year and Discovery Shores is always my top choice. I thought that I wouldn’t be able to see my favorite beach this year but I am so glad I hopped on a plane and stayed in the resort for a week after being locked down in Manila for over 8 months due to the pandemic.
The resort seems fully equipped and prepared with all of the new safety protocols. I felt safe and secure during my entire stay. The rooms were cleaned well and they’ve made everything as contactless as possible like their QR code menu and acrylic barriers at their breakfast buffet. The service is still impeccable despite having a skeletal work force but they added more staff this month since more people are flying in. If you’re lounging by the pool, be sure to look for my favorite butler jigs! And order the kansi soup when you’re dining at Sands Restaurant. I can’t wait for my next trip back in 2021.
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Date of stay: November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Erwin Lopez, General Manager at Discovery Boracay
Responded 11 Jan 2021
Dear marjsia, Our hearts are full reading your review about us! It feels rewarding that you felt safe and secure during your stay with us. Your kind words are motivating, on behalf of the team, Maraming Salamat! We can’t wait to welcome you back HOME on your next trip to Boracay! Erwin
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Discovery wasn’t just about the luxurious amenities, extremely clean rooms and facilities, free shuttle service and spacious rooms. It was all that and so much more. What I found was the best part about discovery was finding locals and employees who showed me what service from the heart was! Gen, works by the pool and refills your water once it reaches half the bottle, she gives you clean towels and folds used ones and arranges your items while you’re lounging. She is light, helpful and very cheerful. Jigs, cleans your sunglasses and offers you snacks while you chill by the beach. He also sprays Evian water when you’re tanning. He is a funny guy who is always willing to assist you with anything. Fritz, is that tall fellow you see. He’s the guard who stands by the beach to watch over your stuff. He’s great and is helpful when you need anything brought down to the beach. He can even take your picture if you’d like. He’s always one step ahead of you! Marlon and Jorgen are waiters at the beach front restaurant they’re very attentive and definitely easy to talk to. Joemar, was are night service waiter. Despite all the busy and hectic guests he was always able to spot me from all the hands popping about to order. He was great at his job and really made sure we didn’t feel that the restaurant was so busy! Lastly, Rizlie the bartender. He was great at keeping my fiancée happy. He would even give us cold beverages on the house.
My fiancé and I can’t compare this hotel to anything else simply because the service they provided was remarkable. We came in with no expectations but left with a full heart, tanned bodies and wonderful memories of Discovery Boracay.
I cannot wait until we get back!
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Erwin Lopez, General Manager at Discovery Boracay
Responded 10 Mar 2020
Dear mandymatias, Our hearts are full reading your review about us! It is rewarding to know that you had a memorable stay with us and it is an honor to receive such lovely feedback. Thank you for appreciating the efforts of Gen, Jigs, Fritz, Marlon, Jorgen, Joemar and Rizlie. We consider it real happiness to know that you came in with no expectations but left with a full heart and wonderful memories of Discovery Boracay. Hope to have you back sooner than later! Erwin
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Only spending two days in this magnificent resort is definitely not enough. As soon as you land from the airport until you are brought back when you depart, each minute spent under the wing of The Discovery Shores Boracay gives you a sense of luxury that is rare to find in the service industry. The key components of this resort are the people (special shout out to Latrell, Jigs, Marco the bartender, Rene, Paul and Vanessa). Boracay is a beautiful island on its own but the Discovery Shores is definitely a 100 times steps higher when you want to feel that you are in paradise. The smiles of the staff members and their genuine greeting is a clear indication that the hotel loves its staff and the staff shares that warmth unto their guests. Don't forget to lounge at the beachfront at around 11:00am and be treated to their luxury train of service sweets or take up their offers to clean your sunglasses or get sprayed by an amazing mist of Evian. The facilities are top notch and one cannot leave without a sunset drink at their rooftop bar in a jacuzzi! The breakfast is well-stocked with numerous options to choose from and they will spoil you all day with daily Filipino treats by the poolside. If I had the time, I would definitely stay one more day in Boracay but never even leave the property as this is the slice of heaven everyone needs to enjoy. Definitely the BEST resort on the island, bar none!
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Erwin Lopez, General Manager at Discovery Boracay
Responded 28 Feb 2020
Dear Carlofornier, Our hearts are full reading your review about us! We are so pleased that you consider us the “ Best of the Best of the BEST” and knowing you find Discovery Shores Boracay as a slice of heaven. Your kind words make us feel very special. On behalf of the team, maraming salamat! We can’t wait to welcome you back HOME on your next trip to Boracay! Erwin
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Dear Dhaibanez,
Greetings from Discovery Shores Boracay!
Thank you for your message. We have Two Bedroom units that may accommodate this number of persons in the group. Kindly let us know what dates are preferred so we may check the availability of the rooms.
Hi lainulo,
Greetings from Discovery Shores Boracay! Thank you for your message and please refer to the below information.
1. American Express 3+1 promo is available for Junior Suite category, 1-Bed Suite, and 1-Bed Premier. The promo is bookable directly through our website.
2. The 1 Bedroom Suite Premier rooms have partial ocean view. For ocean view rooms, we can offer 2-Bedroom Suite, Signature 1-Bedroom Suite, or Grand Signature Suite.
3. The 1 Bedroom Suite Premier are loft-type rooms with jacuzzi at the balcony. Signature Suites are one level however larger in size and has plunge pool at the balcony.
4-6. All of our rooms/rates are inclusive of buffet breakfast and roundtrip land and boat transfers from Caticlan airport.
Please let us know should you need further information. Thank you and we look forward to welcoming you here in our shores.
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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