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3.5
#1 of 3 motels in Mount Wellington
Location
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Value
See why so many travelers make Ellerslie Palms Motel their motel of choice when visiting Mount Wellington. Providing an ideal mix of value, comfort and convenience, it offers an array of amenities designed for travelers like you. You’ll enjoy relaxing rooms that offer a refrigerator, a kitchenette, and air conditioning, and you can stay connected during your stay as Ellerslie Palms Motel offers guests free wifi. The motel features baggage storage and express check-in and check-out. Plus, Ellerslie Palms Motel offers complimentary tea, providing a pleasant respite from your busy day. For guests with a vehicle, free parking is available. While visiting Mount Wellington / Ellerslie , you may want to try some ramen at one of the nearby restaurants, such as Wagamama Sylvia Park. Mount Wellington is also home to Mt. Wellington, a popular volcano that is not too far from Ellerslie Palms Motel. We’re sure you’ll enjoy your stay at Ellerslie Palms Motel as you experience all of the things Mount Wellington Ellerslie has to offer.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Charming
Languages Spoken
English, Afrikaans, Filipino
Location
384 Ellerslie-Panmure Highway, Mount Wellington, Auckland 1060 New Zealand
After a booking problem that Booking.com finally sorted out with a couple of phone calls, we were able to change the original room for the access unit by paying extra. However, there's a 'no refund' policy regardless of your reason for cancelling. They charge full price to cancel which is extremely bad business policy and unusually rigid for Auckland. We had to alter our dates when the airline changed our flight date and that was time consuming and unnecessarily difficult. We booked the access unit that proved to be well appointed, once we managed to access it. We arrived mid afternoon but our key left in their lockbox was for the wrong room. When we called the after hours number the woman was extremely rude but we did get the key to the disability unit, only minutes before other guests arrived to claim it - the key cards were in the wrong envelopes. The disability unit has a modern, spacious very clean bathroom and a seperate bedroom with space to move around the main room. Reverse cycle air conditioning. The kitchenette is well supplied with a microwave and the entire unit was clean. There's a dining table. The bed is just 'OK'. The bedroom has a queen bed with a single bed in the lounge. Someone in a wheelchair would be unable to reach the upper kitchen cupboards, but apart from that, it's wheelchair accessible with a park right at the door with a ramp. Extra wide doorways but no easy chairs - just two upright chairs without arms. Overall it is a good disability unit at Auckland prices for $195 a night with easy access to motorways north and south and about 20 minutes from the airport. Smoking outside with sand boxes provided. The woman who serviced our room yesterday (changed towels, removed trash but didn't make the bed) was very pleasant. We have a few more nights here before flying out. There's only one disability unit, it's room number 2. I wouldn't book here again because of their rigidly greedy "no refund" policy. It's too risky.
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Date of stay: January 2023
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Room Tip:Â Mobility unit is quiet, with little traffic noise with the door closed.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This property has much to offer but let's themselves down on the smaller details. Rooms were huge and well appointed, quiet, great off street parking and extremely comfortable. However many items were not overly clean, outdoor area littered, window sills, oven, microwave, fridge and crockery/cutlery needed attention. Before daring to eat off crockery or drink from glasses (that were filthy) we had to clean, they were unhygienic. Oven had leftovers on the base, microwave had splatter from previous guests and fridge was not clean. Given COVID I would have expected a much higher level of cleaning however they have obviously relied on previous guests to clean sufficiently, this was not the case. However when we addressed with cleaning staff they were lovely and accommodating and cleaned window sills. We arrived at 1700hrs we had anticipated an earlier arrival but due to flight delays we were a few hours later (reception open until 1900hrs so we were not concerned) however was closed. We called the number on the door and were given a lockbox number, keys retrieved to room but they had not been allocated and we could not access. Thankfully another couple had already called reception and they were en-route so this problem was solved quickly. Also staff advised that we had been inadvertently charged twice and refund was in process however 7 days later no refund for over-charge has been processed. This is a great property, cleaning ladies were lovely but Management just need to get the basics right. Reception should be available as stated, rooms and amenities should be cleaned and outdoor areas need attention. I would stay here again and I can recommend but please Management address the issues we have raised. This will elevate your property rating considerably with little effort. I would have liked to address these issues directly with Management however as we were busy and office often closed, we did not have the opportunity to address directly when we were in residence.
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Date of stay: January 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed here new years eve, the room was large, clean and well-appointed. Double-glazed windows meant the room was very quiet. Free parking and wifi was a bonus. Check-in was done remotely via a key box (probably due to the time of year). Room didn't have wifi or TV instructions so this could be an improvement, as reception was closed so I had to ask one of the cleaners for more info. Otherwise, a great stay and highly recommended.
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Date of stay: January 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My husband booked to stay at this motel but had to cancel in the last min because of the sudden Level 4 lockdown for all of NZ. He contacted the motel and explained the situation and we were still charged the full cost of 3 night’s booking $600 in total.
It’s unbelievable and unreasonable!!! We will never ever book with this motel again.
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The staff were lovely and had good communication. My husband and I stayed here for an evening with our 3 children. The apartment was definitely spacious and the beds were comfortable. 2/5 dining chairs were broken, 2/3 of the lamps did not work, the shower drain was blocked and the shower was pretty dirty with soap scum. I could also tell the sheets and pillows to the beds had not been changed before we stayed there. In saying all that, our trip was still enjoyable and I would stay there again. It is close to all you need and it's also a very warm building and there were no noise issues at all. Despite all mentioned, I still think the complex is pretty fantastic
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Date of stay: October 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The rooms are a good size and are well equipped. However the cleanliness in terms of dirty bedding is shocking, followed by poor customer service is not a great combination. When you first arrive the reception is not manned but you have to call a number and you are able to retrieve your key from a black lockbox. The outside courtyard needs a good tidy up as it looks messy and tired. My room was a good size and nice inside but the bed throw was a shocker. There was a dried white crusty substance on it, marker pen marks all over and a huge stain. After calling the same number as the one when I checked in I was advised someone would come and change it over but not for a couple of hours. I went out for dinner later and came back 3:5 hours after the initial call only to find nothing had been changed. I called again only to get an out of ours service. They did change me over to a large 2 bedroom family suite, but sadly the main bedroom had yet another stained throw. Thankfully I had a few beds to chose from and found a clean one. Furthermore the TV also didn’t work in the room. So overall my stay here has been a huge disappointment and I would not come back. If they got their act together and made sure the bed linen was clean, then this would be a great place to stay, but I think I would pass coming back here again.
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed 2 nights here with our grandaughter. Friendly welcome at the reception. Clean, tidy & modern rooms. Good kitchen facilities. No stove but okay with it has it had a microwave. Single bed was ideal for grandaughter
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Date of stay: November 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Don't even think of giving any rating to this crappy motel... Booked five rooms and only four rooms available on arrival. Stinky beds. No heater available.
The owner threw eggs to us and kept two of our luggages as we cancelled our balance bookings after one horrible night . We had to call police to get back our luaggages.
You will regret if you book this hotel. If you do, cancel the bookings immediately!!!!!
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Date of stay: July 2015Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
So bad. Didn't think NZ would have places like this! Does not represent the country! Cockroaches in the sheets, plus stains. Mould and peeling paint. 2 light bulbs exploded and the guy refused to change it because it was the weekend. A hole in the shower had been mended by gluing on the breadboard, (which we had been looking for earlier.) No iron, no can opener, and no apology. and for 5 of us we paid $200 a night. They guy simply said "Alright, you've made your point." Could be entered into the worlds dirtiest motel. I never check in now to a place without checking reviews!
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Date of stay: May 2010
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My family and I stayed here for 4 nights(15-18 ),always read the reviews before booked ....most of the reviews for this place were pretty bad but we didn't pay much attention this time cause we just here for the tennis tournament so most of the day we will be at the court. So just want some place that clean and convenience ,Arrived here with no expectation... Room size for 4 ( unit 6 ) pretty small,very old, doesn't look that clean THEN I checked the kitchen drawer, I saw a dirty used teaspoon that someone just too lazy to clean it and put right back in the drawer ( very disgusting ....I keep talked to myself just a mistake , I have some pictures attached ) so I took out all the silverware and washed next I started to took out all dishes and bowels NOW I found a USED DIRTY BOWL slid under the clean bowls , now I know this is not a mistake someone who is so lazy just put it back in the cupboard ( too bad I'm so upset and forgot to take a picture ).Went to the reception and show the guys both dirty spoon and bowl, he's in shock and the respond was " Sorry about that , and he will investigate how this happen " believe it or not until the day we check out we still didn't get the explanation , only a note to apologised and one stem of rose. BTW the shower pan was install incorrectly ( the drain was the highest level so leaving 2-3 cm of standing water every shower. What I can say now is " awful place , worst one in New Zealand that we ever experience "
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Date of stay: January 2015
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Mount Wellington area.
PRICE RANGE
₹7,223 - ₹8,651 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ellerslie highway hotel ellerslie
FORMERLY KNOWN AS
Motel 384
LOCATION
New ZealandNorth IslandAucklandMount Wellington
NUMBER OF ROOMS
22
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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