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Holiday Inn Express Trincity Trinidad Airport

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Holiday Inn Express Trincity Trinidad Airport
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293 Reviews from our TripAdvisor Community

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Showing 272: English reviews
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Corapeake, North Carolina
Reviewed 2 days ago NEW

Got "stuck" in Trinidad with no flight out until the next day. Booked my room while in the airport through the Expedia App. Arrived around midnight. The front desk staff was helpful and was able to give us ideas to keep us busy the next day. They had a free shuttle to/from the mall. The driver was great... he gave...

Thank Rick B
Guayama, Puerto Rico
Reviewed 1 week ago

Stayed for 4 days for work. Overall I was pleased with the staff courtesy and kindness. However there are few things that needs improvement. PROS: Very clean. Maid service impeccable, leaving the room everyday as new. Close to the airport and shuttle service has a very nice schedule. Takes you to nearby markets for food, drink and shopping. Staff very...

Thank Carlos R
Warren S, Director of Sales at Holiday Inn Express Trincity Trinidad Airport, responded to this review

Hello Carlos, Thank you for your recent stay and review. We appreciate the time you took to let us know of the positive parts of your stay, as well as the parts where we need to improve. There is always room for improvement and upgrade and we will do our best to have these implemented by the time your next...

Reviewed 1 week ago via mobile

I needed to overnight on a flight to South America. I found this hotel to be a very good choice. It is only a few minutes from airport, and they have free shuttle from and to airport. You have to call for the shuttle, but it arrived in a few minutes after calling.

Thank Otto F
Warren S, Director of Sales at Holiday Inn Express Trincity Trinidad Airport, responded to this review

Hello, Thank you for your stay and review. We are happy to hear of your positive experience staying with us and we do hope you choose to stay with us again for any future trips you may have.

Rochester, United Kingdom
Reviewed 2 weeks ago

I first stayed here in 2006 and its close proximity to Piarco Airport has made it my #1 choice when visiting the island on business. This used to be an excellent hotel but the last 3 to 4 years have seen a slide that in many ways makes it less desirable. The first issue is the very dated décor, the...

Thank Mike A
Port of Spain, Trinidad
Reviewed 2 weeks ago via mobile

We booked the hotel for a one night stay because it was so close to the airport...I however arrived before my other party. The front desk staff did not allow me into the room and had to wait in the lobby until the holder of the credit card arrived; even though all information including credit card was given days before...

Thank Allison D
Warren S, Director of Sales at Holiday Inn Express Trincity Trinidad Airport, responded to this review

Hello Allison, Thank you for your stay and review. We apologise for the delay upon check-in, but banking regulations have been restrictive in recent years and unfortunately because of the Credit Card being in another name, the agent had no choice to follow this procedure. We appreciate you not letting this hamper you enjoying the balance of your stay and...

Edmonton, Canada
Reviewed 19 February 2017

The room was clean and comfortable, staff was very friendly and helpful. We arrived early long before the 3pm check in, they let us lounge by the pool until they were able to get us a clean room for noon. Very close to the airport and they will take you to the airport or mall for free with the hotel...

Thank arose00
Cherry Anne J, General Manager at Holiday Inn Express Trincity Trinidad Airport, responded to this review

Dear Arose00, Thank you so much for your review of our hotel. I am pleased to hear you found our staff to be very friendly and helpful. We do apologize that we were not able to meet all your expectations in terms of room service and dining options. However, we appreciate your comments and will share these with our management...

Reviewed 8 February 2017 via mobile

Location, location, location. Early flight out of Piarco airport? This is the solution, only 5 mins away from airport with hotel shuttle available also to nearby Trincity mall. Clean efficient, only lacking a nearby place to eat, as in walking distance ( at night)

Thank Dennis S
Warren S, Director of Sales at Holiday Inn Express Trincity Trinidad Airport, responded to this review

Hello Dennis, Thank you for your stay and review of our hotel. We are happy that you had a good stay with us and found the shuttle service convenient. We do hope that you visit with us again. Regards, Warren S

Friendswood, Texas
Reviewed 25 January 2017

Stayed at this hotel 4 years ago and it was great so we decided to stay again for the 2 nights. At the airport, a kind taxi man called the hotel to let them know we were waiting on the Shuttle. Check in was ok but the room was dusty, musty smelling and the toilet was not cleaned. Called down...

Thank 891travelling891
Warren S, Director of Sales at Holiday Inn Express Trincity Trinidad Airport, responded to this review

Hello, Thank you for your stay and your review. We are sorry you did not get the service you came to expect from us on your last visit. Your concerns are being addressed and we will continue to work as hard as possible to achieve all of our customer service goals to ensure that all guests are satisfied with their...

Las Vegas, Nevada
Reviewed 18 January 2017 via mobile

A tired airport hotel. We had hot water and good towels. Bed was comfy. Everything else was just well used as you would expect from an airport hotel. Thinking the management should look at better maintenance to spruce things up a bit...

Thank TimJMeyer
Warren S, Director of Sales at Holiday Inn Express Trincity Trinidad Airport, responded to this review

Hello Mr. Meyer, Thank you for your recent stay and your candid review. We appreciate all of your feedback. We are in the process of upgrading our property, the first majour change being our mattresses, which you experienced yourself. We do hope you have the opportunity to visit us again to further gauge our progress as we continually aim to...

Kingston, Jamaica
Reviewed 11 January 2017

I was booked into the Holiday Inn Express for an overnight in Port of Spain on my way from Jamaica to St. Lucia, and it was a disappointing experience, First of all, I had to wait more than an hour for a shuttle to take me to the hotel. The shuttle is supposed to depart on the hour from the...

Thank NGeorge
Warren S, Director of Sales at Holiday Inn Express Trincity Trinidad Airport, responded to this review

Hello NGeorge, Thank you for your stay and your honest review. We appreciate the positive and negative feedback and will use it in our drive to consistently improve our service delivery to all of our guests. We do hope that we can have the opportunity to welcome you again and maybe even change your mind about the parts of your...

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel & Suites Trincity, Trinidad. We are pleased to offer you a 100% non-smoking Hotel.This attractive, recently built hotel is conveniently located 3 minutes from the Piarco International Airport, just 30 minutes from the capital city Port of Spain. We offer a complimentary shuttle service which runs from 4.00 a.m. to 12 midnight. Situated within a growing urban development with an 18 hole PGA Championship Golf Course, Premier Shopping Mall and Multiplex Cinema, this property features 82 beautifully appointed guest rooms and suites and is ideal for business or pleasure. The hotel offers a complimentary Express Start breakfast along with the most up to date amenities and facilities including an outdoor swimming pool, facility, fitness center, business center and free high speed Internet access throughout the hotel! Stay Smart at the Holiday Inn Express Hotel & Suites Trincity, Trinidad and experience this new hotel with exceptional views and outstanding service and amenities. ... more   less 

Additional Information about Holiday Inn Express Trincity Trinidad Airport

Address: No. 1 Exposition Drive, Trincity, Trinidad
Region: Caribbean > Trinidad and Tobago > Trinidad > Trincity
Price Range: ₹ 10,602 - ₹ 13,351 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Trincity Trinidad Airport 3*
Number of rooms: 82
Reservation Options:
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Also Known As:
Holiday Inn Express Trincity Trinidad Airport Hotel Trincity
Holiday Inn Trincity
Holiday Inn Port Of Spain
Port Of Spain Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Trincity Trinidad Airport staff and other travellers.
7 questions
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When, I arrived at the hotel, there was a long line at the check in desk, Finally when I reached to the counter and spoke with Natalie, Guest Service Attendant who told me my room was not ready, I accepted her response and she told me wait in the lobby and she would call me when my room is cleaned. I waited for 4 hours, I finally went to the counter and spoke another associate Wayne, who was extremely friendly, provided me with a room and he said this room was always available, I believe I was being discriminated by Natalie which is an offense. and is not accepted by the IHG Brand please take action on her. She also scorned me by the way she looked at me.

The room condition was missing Holiday Inn Express, amenities such as shampoo, in-room safe, ironing board and iron , conditioner, robe and alarm clock. The Telephone in the room was very ancient and was not working effectively. The air condition was the worst experience, it made a lot of noise during the night and day when I turn it on, many guests were complaining about their air condition as it was not only mine making that noise, they should replace the air conditions in all rooms please. The carpet in my room had a musty scent, when I raise up the carpet, I saw moving insects on my last day before check out, this hotel needs to change it's carpet in the halls and rooms. The sheet in the room had an awful scent and the pillows were uncomfortable, it was really hard. The bathroom had black dirt in it and needed to be clean and it has a old shower and the handle was not working good either.

Around 9 P.M, I went to use the washroom in my hotel's room and saw a female housekeeper, in my toilet , while I had a '' DO NOT DISTURB SIGN'' on the door knob which she failed to respect and honor . Her response was, I am just cleaning the room and washroom. I asked her how come she had access to my room because the door was LOCKED, She was quite disturbing. Her response was I am just doing my job. The next morning, I went checking in my wallet for my money and notice money is missing and the female housekeeper was the only person besides me had access to my room.

She stole $100 dollars from me, I am asking for her to return my money please, i did make an official complain to the front desk, who made note of it, but when i was checking out, i asked for an update, but they told me the manager was not there.

The breakfast, was limitless, there was not a variety, the hotel has a poor breakfast menu which needs to be revised internally and externally, on some days, I had to purchase breakfast outside of the hotel although it suppose to be free as an amenity by the Holiday Inn Express Brand, this was very inconvenience to me as a guest, the chairs and table are very old in the restaurant and needs to be upgraded, and the air condition unit in the Breakfast Restaurant was not working well at all. It was extremely hot. The breakfast is the same thing all day, needs to change the menu please, I am pleading.

I would like the housekeeper to return my money or let IHG repay me the value of $100 of IHG Points as a form of compensation. Please take action on this employee at the hotel and the hotel for not living up the Holiday Inn Express Brand, the Breakfast Restaurant had no napkins kindly note this.As, an IHG Rewards Member, I feel so disgrace, as I am always being loyal to the brand, I think I am changing the Marriott Rewards if no resolution is met with both parties.

over a year ago
Brooklyn, New York
2 months ago
New Orleans, Louisiana
over a year ago

See all questions (7)

Questions? Get answers from Holiday Inn Express Trincity Trinidad Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I have stayed in a number of different rooms, they were all fine.”
 of 5 bubbles MikeA880, 13 Mar 2017 | Read review
“upgrade to a suite if you are staying longer”
 of 5 bubbles 891travelling891, 25 Jan 2017 | Read review
“Don't accept rooms at the 1st floor. Kitchen smell filtered inside the rooms early in the morning.”
 of 5 bubbles 398hectorp, 19 Dec 2016 | Read review
“First floor rooms are easiest for access to the pool and exercise room.”
 of 5 bubbles TonyL946, 25 Nov 2016 | Read review
“Get a top floor room because is less noisy.”
 of 5 bubbles Pablo-finco, 9 Nov 2016 | Read review
5 of 5