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Chan-Kah Resort Village

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Traveller (439)
Room & Suite (120)
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Overview
Hotel website
E-mail hotel
Carretera Palenque-Ruinas Km. 3 Las Ruinas Zona Arqueologica, Palenque 29960 Mexico See on map
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3.5 Star accommodation
Additional information
Visit Hotel Website
Offers from Chan-Kah Resort Village
Offers & Announcements: Package Deal
Reviews (740)
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271 results
Traveller rating
64
118
57
21
11
Traveller type
Time of year
LanguageEnglish
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64
118
57
21
11
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All reviews rocking chairs howler monkeys palenque ruins jungle setting amazing pool nice terrace small group swimming pool buffet breakfast two nights common areas mexico city the air conditioning couple of nights comfortable rooms town animals
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1 - 5 of 271 reviews
Reviewed 12 August 2018

We stayed for 2 nights just for visiting the ruins. The room was nice and clean. There is a huge pool wich is very nice. At the reception they were very helpfull and helped us with printing of boarding passes. The reason for "only" giving...More

Thank LiseErichsen
Response from CHAN-KAH, e-commerce at Chan-Kah Resort VillageResponded 18 August 2018

Dear Customer, Thank you very much for your comments, as they help us to improve our services. We hope to see you again ... Best regards

Reviewed 23 July 2018

We had a wonderful stay in this resort. Nice pool, friendly staff, good food for a good price. Very cosy and nice cabins, thought of almost everything. The road to this resort was like hell, but when you finally arrive it feels like heavenMore

Review collected in partnership with this hotel
Thank Jercky2006
Response from CHAN-KAH, Director de Relaciones con Clientes at Chan-Kah Resort VillageResponded 24 July 2018

Dear Customer. We appreciate your comments. It makes us proud to meet the needs of our customers in the best way we can. If you are going to return to our town, do not hesitate to call us. sorry for the inconvenience that had to...More

Reviewed 22 July 2018

While the location is absolutely beautiful (middle of the jungle, very close to the ruins), our stay was filled with problems that a hotel charging these fees should not have in the first place. The bedsheets were old and stained, saw hairs when I pulled...More

1  Thank Roberta F
Response from CHAN-KAH, Director de Relaciones con Clientes at Chan-Kah Resort VillageResponded 24 July 2018

Dear Customer Thanks for your honest opinion. We have sent your comments to the affected personnel. I apologize for this bad experience. It is very disappointing to hear what happened, but we hope you give us another opportunity to show you that we have improved....More

Reviewed 18 July 2018 via mobile

We have just stayed here during our round trip in México as we wanted to be really close to the Palenque ruins-allowing ourselves the possibility of an early start there. From that perspective it could not be better. Additionally rooms are large and rustic but...More

Thank Hotfarm
Response from CHAN-KAH, Director de Relaciones con Clientes at Chan-Kah Resort VillageResponded 24 July 2018

Dear Customer... Thanks for your honest opinion. We are very sorry to hear that you were not satisfied with the competence of our restaurant team. We hope you give us another opportunity to show you that we have improved our service. We hope to see...More

Reviewed 4 July 2018 via mobile

I am a travel agent and have been working with the hotel for over 20 years. I was there with a very small group. Service is decaying. Front desk is the worst! I arrived and was told they did not have my reservation nor had...More

Thank Aurora_150800
Response from CHAN-KAH, Gerente at Chan-Kah Resort VillageResponded 6 July 2018

Thank You for your feedback In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay.We highly appreciate your feedback, to still improving day to day our quality and service. We are very sorry for the bad experience you experienced during your...More

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About
Food & drink at the hotel
Restaurante Chan-Kah
8 reviews
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Free Parking
Restaurant
Room Service
Free Internet
Bar/Lounge
Spa
Air Conditioning
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Beachfront
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Style
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Contact Information
Hotel Style
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
76
Price range
US$ 64 - US$ 106 (Based on Average Rates for a Standard Room)
Also Known As
Chan-Kah Resort Village Hotel Palenque
,
Chan Kah Hotel Palenque
,
Chan Kah Hotel Village
Location
Mexico > Southern Mexico > Chiapas > Palenque
Hotel class
Contact Information
Hotel Style
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
76
Price range
US$ 64 - US$ 106 (Based on Average Rates for a Standard Room)
Also Known As
Chan-Kah Resort Village Hotel Palenque
,
Chan Kah Hotel Palenque
,
Chan Kah Hotel Village
Location
Mexico > Southern Mexico > Chiapas > Palenque
Photos
Traveller (439)
Room & Suite (120)
Pool & Beach (77)
Dining (48)
Family and Play Areas (14)
Business Centre & Event Rooms (1)
Nearby
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Nearby RestaurantsSee all 75 nearby restaurants
Restaurante Bajlum
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Don Muchos
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.66 km away
Chely's Panchan
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.63 km away
La Selva
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.78 km away
Nearby AttractionsSee all 21 nearby attractions
Palenque ruinas
3,182 reviews
4.83 km away
National Park of Palenque
1,140 reviews
6.02 km away
Aluxes Ecoparque
577 reviews
1.10 km away
Cascadas de Misol-Ha
1,352 reviews
3.29 km away
Questions & Answers
Ask a question
Rye_Now
13 October 2016|
AnswerShow all 2 answers
Response from CHAN-KAH | Property representative |
Excuse me sir we do not accept pets. regards
0
Votes
Google Translation
Abha G
14 June 2016|
AnswerShow all 4 answers
Response from markj418 | Reviewed this property |
The resort is about as close as you can get to the places of interest. All at reception for a cab
1
Vote
JaguarWorld
11 December 2015|
AnswerShow all 2 answers
Response from CHAN-KAH | Property representative |
Thank you for your interest in Chan-Kah. Yes, we have casitas with handicap facility and we have wheelchair at no cost If you need more information please contact one of our staff.
1
Vote
Google Translation
Room Tips
"Standalone Bungalows at the river (ex. 45)"
830sigridh
20 May 2018
Read review
"some of the rooms have a shared patio with another room, and some are along the path everyone walks on. ..."
thomasrD7512AD
26 Feb 2018
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"If you care about Internet, ask if your room gets a signal."
rogersessions
5 Jan 2018
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"Choose a room near the restaurant and the swuimming pool because it is a big place."
260alexo
7 Nov 2017
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