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Hotel Mision Palenque

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Hotel Mision Palenque
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423 Reviews from our TripAdvisor Community

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Showing 88: English reviews
Manchester, United Kingdom
Reviewed 1 week ago

We stayed one night on a tour. Hotel coped well with it. Dinner was good, service fine. Breakfast buffet was typical but ok. Rooms were also ok for a night. Its difficult reviewing a hotel under these conditions, but it was a pleasant stay.

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Helpful?
Thank george g
Management response:
Google Translation

Estimado Sr. George, agradecemos su comentario y calificación, nos da gusto saber que disfruto su estancia con nosotros y que...

Aalst, Belgium
Reviewed 2 weeks ago

Nice modern hotel with a lovely pool and a pleasant restaurant. We stayed here with a large group from Flanders. Unfortunately, the first day everything was not ready in time. The rooms were quite small and smoking some stale. The shower is separated by a curtain. A lot of insects. Very friendly staff.

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Helpful?
1Thank Hubert645
Management response:
Google Translation

Estimado Sr. Hubert, agradecemos el tiempo que se tomo en verter su comentario, agradecemos su preferencia y lamentamos los inconvenientes...

Atlanta, Georgia
Reviewed 18 October 2016

Beds are like sleeping on a rock. NO hot water...ran hot water for 15 minutes and was still cold. Open-air dining, which was nice. Staff spoke limited English...enough to get by. We had already paid for the room and they tried to charge us again.

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Helpful?
Thank Rudy A
Calidad-Sureste, Gerente at Hotel Mision Palenque, responded to this review

Dear Rudy, we appreciate the time it took to pour your comment, we regret the incidents that took during their stay, are areas of opportunity in which they have to work and improve regarding the service and customer care that distinguish us with their preference, . the actions needed for hot water service in rooms are taken, staff are trained...

Melbourne, Australia
Reviewed 12 October 2016

We were part of a small tour group who were booked in by our tour company so that we had a comfortable place to sleep before accessing the amazing archaeological site the following morning. The hotel is set in beautiful gardens with an inviting pool and an open lobby and dining room surveying the surroundings. The accommodation rooms are bright...

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Helpful?
Thank DennisJA
Calidad-Sureste, Gerente at Hotel Mision Palenque, responded to this review

Dear Guest: We appreciate the time it took to pour your comment and rating, we are pleased to know that the staff was aware of their requirements and make your stay as pleasant at all times, this motivates us to continue improving the services and attentions customers who honor us with their presence, we'll see you in this your hotel....

Winnipeg
Reviewed 17 August 2016

I actually visited in Dec of 2014, but it wouldn't let me enter that, writing this from my notes and memory. Decent room, if a bit dated, with cold air conditioning, everything worked except later in the evening the wifi stopped. Talked to the front desk about it, they were having problems etc, wasted over an hour or so trying...

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Helpful?
Thank Topes13
Calidad-Sureste, Gerente at Hotel Mision Palenque, responded to this review

Dear Guest, thank you for taking the time to pour your comment, we regret the incident with the weather and wifi,, it has now placed a lobby as specified in the mission area in order to provide better service in the internet area customers who honor us with their preference, we expect the opportunity to have you with us again...

Reviewed 17 July 2016 via mobile

We stayed for 3 nights during our honeymoon in Mexico. We slept in room 201 and it was very clean and comforable. Good bed, nice bathroom and we found a towel sculpture every day on our bed (a special thank to Miss Fabiana for this!). The restaurant is quite good but when it is almost empty: with a few more...

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Helpful?
Thank Giulio C
Calidad-Sureste, Gerente at Hotel Mision Palenque, responded to this review

Dear Mr. Giulio We appreciate your comment and we are glad to know that in a special celebration as their honeymoon, Hotel Mision Palenque has been chosen as a destination to stay, regarding the service restaurant the necessary measures be taken to expedite service and avoid future complaints from other guests. Receive a big hug from Family Hotel Mision Palenque....

Austria
Reviewed 4 June 2016 via mobile

The hotel was ok! Can't complain about the standard, food was good (breakfast and dinner), room and bath were clean, everything worked properly pool was relaxing, but that was it. There were so specialties. We stayed for 1 night and it was good, I would come back for 1 night but definitely not longer.

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Helpful?
1Thank kathy695
Calidad-Sureste, Gerente at Hotel Mision Palenque, responded to this review

Dear Ms. Katy, we appreciate the time it took to pour your comment, this allows us to see areas of opportunity in which we need to improve service and customer care. We expect the opportunity to have you with us again and can observe the changes that are being made. Cordially Javier Pascual General manager Palenque

Celestun, Yucatan, mexico
Reviewed 1 June 2016

nice and peaceful grounds, rooms are dated but acceptable, resturant was 3 stars, service at check in was great, very helpful people for information on attractions in area and for amenities in hotel, i would return to this hotel again.

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Helpful?
Thank Gary D
Calidad-Sureste, Gerente at Hotel Mision Palenque, responded to this review

Dear Gary, thank you for your comment, we are glad to know that your stay with us was pleasant the staff was aware of their needs, this motivates us to continue working on the quality of the services we offer. Respectfully Javier Pascual General Manager Hotel

Central Mexico and Gulf Coast, Mexico
Reviewed 12 May 2016

Stopped here for one night only,rooms ok no WiFi. Breakfast minimum, no bar and very little to do. T.v actually turned but no channels available. Seemed to be a stop over point for tour trips so hotel very noisy at ALL times.

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Helpful?
1Thank sbaggaley64
Calidad-Sureste, Gerente at Hotel Mision Palenque, responded to this review

Dear Guest, we appreciate the time it took to pour your comment and it is vitally important to us as what we mentioned are areas of opportunity, looking for a better internet provider in order to provide better service, the variety of channels that must be revised to expand. We expect the opportunity to have you with us again and...

Brisbane
Reviewed 19 April 2016

The hotel is quite extensive but built in the 70's style of motel with rooms opening on to an outside corridor. The rooms were comfortable and of reasonable size. (After the previous hotel in San Cristobal, the rooms seemed large). There was wifi, but painfully slow. The room safes were operated by obtaining a lock/key from reception at no charge....

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Helpful?
1Thank AntarcticBound
Calidad-Sureste, Gerente at Hotel Mision Palenque, responded to this review
Google Translation

Estimado Huésped: Agradecemos el tiempo que se tomo en verter su comentario, lamentamos que el servicio de restaurante fuese lento,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Mision Palenque offers upscale accommodations in a place surrounded by waterfalls, majestic Mayan vestiges of past and wild landscapes dream, perfect for those seeking to do business or grandiose weddings events in a different environment, in addition to excellent choice for the place who wants to discover one of the most important treasures of the Maya. Our hotel in Palenque, Chiapas has 156 rooms, including 2 suites, with services and amenities of first class. Moreover, Mision Palenque has one of the best spas in southern Mexico. We provide the business traveler 3 lounges with capacity up to 330 people, with all business services requiring social events or business meetings in Chiapas are a success. Hotel Mission Palenque supports you with the organization and we provide everything necessary so that your expectations are met. In our facilities you'll also find restaurant, pool, gym, jacuzzi, bathhouse, sports courts, bicycles, children's areas, tobacco and crafts shop. Our hotel in Chiapas, Mexico is located just 15 minutes from the archaeological site of Palenque, a 15 minute drive from Palenque, 5 hours and 30 minutes from San Cristobal de las Casas and 90 minutes from the airport of Villahermosa, Tabasco. ... more   less 

Additional Information about Hotel Mision Palenque

Address: Periferico Oriente s/n, Palenque 29960, Mexico
Region: Mexico > Southern Mexico > Chiapas > Palenque
Price Range: ₹ 3,470 - ₹ 6,400 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Mision Palenque 3*
Number of rooms: 210
Reservation Options:
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Also Known As:
Mision Palenque Hotel Palenque
Mision Hotel Palenque
Palenque Mision Hotel
Hotel Style:
#3 Family Hotel in Palenque
#3 Spa Hotel in Palenque
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Mision Palenque staff and other travellers.
3 questions
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Questions? Get answers from Hotel Mision Palenque staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away only use as a last resort”
 of 5 bubbles sbaggaley64, 11 May 2016 | Read review
“Best away from the dinning area”
 of 5 bubbles AntarcticBound, 18 Apr 2016 | Read review
“check the room before you pay”
 of 5 bubbles joaol271, 5 Apr 2016 | Read review
“All Rooms are great”
 of 5 bubbles enriqueb169, 15 Jan 2016 | Read review
“All rooms have a view of the garden”
 of 5 bubbles caryfajardo, 31 Dec 2015 | Read review
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