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Ventana Big Sur, an Alila Resort

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Traveller (49)
Dining (94)
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Overview
  • Excellent69%
  • Very good15%
  • Average9%
  • Poor4%
  • Terrible3%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from Ventana Big Sur, an Alila Resort
Offers & Announcements: THIRD NIGHT FREE
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Offers from Ventana Big Sur, an Alila Resort
Offers & Announcements: THIRD NIGHT FREE
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (155)
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Traveller rating
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LanguageEnglish
103
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7
5
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All reviewsthe clothing optional poolinfinity hot tubstar servicerestaurant reservationschef paulthe outdoor patio areafantastic restaurantglamping tentshouse restaurantamazing weekendmagnificent propertyquick getawayperfect escapeevery staff membermake tearooms are beautifulr r
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1 - 5 of 153 reviews
Reviewed 4 days ago

This is the first time I have ever written a 1 Star review on TripAdvisor. Do not spend your money here. And, do not take your dog or service animal to this hotel. Read this review to the end so you fully understand why we...More

4  Thank E P
Response from JToscano11, Manager at Ventana Big Sur, an Alila ResortResponded yesterday

As it is our ultimate focus and intention to exceed our guests expectations, at every interaction and experience within our resort, it is clear that in this instance you have found that we fell short of that for you. With that, we are completely disheartened...More

Hotel's Favourite
Reviewed 3 March 2018

Ventana is the best mix of old and new Big Sur from the ground up. Excellent service, amenities in a pristine setting. Outdoor dining with ocean views takes your breath away! The cozy serenity of this place is unforgettable. We've stayed countless times over the...More

4  Thank redmesastudio
Response from Melanie C, Manager at Ventana Big Sur, an Alila ResortResponded 5 March 2018

Thank you so much for providing your feedback and for being a supporter of the property over the years. We truly appreciate your choice to return over and over again and I'm thrilled your experiences have been so memorable. Thank you again, Melanie Cooke

Reviewed 4 days ago

My husband and i stayed for 3 nights last November for the first time and have already booked a return trip for later this year. The resort is rustic and luxurious Pacific room with private hot tub on our deck looking at the meadow in...More

1  Thank Shannon Y
Response from Gladys P, Guest Relations Manager at Ventana Big Sur, an Alila ResortResponded 3 days ago

Thank you, Shannon, for your kind message and for taking the time to share your experience. I am delighted that your trip last November was enjoyable. I look forward to welcoming you back in the near future. With kind regards, Gladys

Reviewed 5 days ago

When you're spending top dollar for a resort, you expect to be treated like a valued guest. While Ventana is a nice physical property, the level of service was very much not up to par.... not just of a destination in this category, but even...More

Review collected in partnership with this hotel
1  Thank 3triple9
Response from Gladys P, Guest Relations Manager at Ventana Big Sur, an Alila ResortResponded 3 days ago

Thank you for taking the time to share your experience at Ventana. Your comments are very important to us and I will share your feedback with the staff so we can improve our guest service in all areas of the resort. With kind regards, Gladys

Reviewed 5 days ago

While we felt the grounds & staff were wonderful, I think we wouldn't come back. There is a serious lack of food options at the resort- and in the area in general. And considering this, when you are paying $1400+ a night, I would expect...More

Review collected in partnership with this hotel
1  Thank JJM789
Response from Gladys P, Guest Relations Manager at Ventana Big Sur, an Alila ResortResponded 5 days ago

Thank you for taking the time to share your experience with us; we appreciate your feedback and I will share it with the Ventana team members. I hope you enjoyed your stay and were able to relax and unwind amongst the natural beauty of Big...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Restaurant
Pool
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Room Service
Shuttle Bus Service
Laundry Service
Banquet Room
Multilingual Staff
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Concierge
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Adult pool
Details
Price range
US$ 762 - US$ 1,683 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Big Sur
#4 Top resorts Hotel in Big Sur
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 762 - US$ 1,683 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Big Sur
#4 Top resorts Hotel in Big Sur
Room types
Suites, Non-Smoking Rooms
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Traveller (49)
Dining (94)
Room & Suite (61)
Pool & Beach (15)
Business Centre & Event Rooms (10)
Family and Play Areas (1)
Questions & Answers
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stetaylo
18 May 2018|
AnswerShow all 3 answers
Response from Karen L | Reviewed this property |
We have been to this property MANY times over the years. The new owners have now appealed to the hipster crowd. If that is you, enjoy your experience. We are disappointed with the changes to this property. It is beautiful... More
2
Votes
Paul B
14 May 2018|
AnswerShow all 2 answers
Response from Kevin M | Reviewed this property |
Solo works just fine here.
0
Votes
101authentic
1 February 2017|
AnswerShow all 3 answers
Response from MrJudyMac | Reviewed this property |
Didn't realize this was not an option any more. While breakfast at the main lobby was great, we really enjoy going over to the restaurant and enjoying the view. The Ventana is our Happy Place and has been for nearly 30 years.
0
Votes
Room Tips
"Be careful of the pricing for both resort rooms and the Glamping area. When I was searching prices varied..."
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"The Sur Vista Wedding Site is a beautiful secret spot that not many people go to. It has beautiful views of..."
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"Get an ocean view room for the view or a mountainside view for the quiet. You cannot go wrong."
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"Ocean or forest, you can't go wrong."
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