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Ventana Big Sur, an Alila Resort

70 reviews
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Traveller (16)
Dining (92)
Room & Suite (50)
Overview
  • Excellent64%
  • Very good15%
  • Average11%
  • Poor8%
  • Terrible2%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.5 Star Hotel
All hotel details
Offers from Ventana Big Sur, an Alila Resort
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Rooms
5 Feb6 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (70)Write a Review
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LanguageEnglish
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All reviewsfantastic restaurantinfinity hot tubrestaurant reservationsamazing weekendmagnificent propertyperfect escaperooms are beautifulr rroom serviceoverlooking the oceanromantic getawaywood burning fireplaceour honeymoonspasurpoolssunset
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1 - 5 of 69 reviews
Reviewed 2 days ago

Been here twice now for lunch. Once last year and again this. Both times the food has been good however the service is so so so slow.... At one point I thought that maybe they had closed for food. I sat ignored at the table...More

Thank DawnB2310
Reviewed 5 days ago

I just provided feedback on another survey as to how disappointing this stay was -- service, value for dollar, attention to detail, everything one would expect for a $1700/night room was just missing.More

Review collected in partnership with this hotel
Thank shubhir2018
Response from Melanie C, Manager at Ventana Big Sur, an Alila ResortResponded 3 days ago

Thank you for your review. I sincerely regret that your visit did not reflect the traditional experience that our guests have spoken of in many other reviews. I know that the entire Ventana team cares very much about providing you an experience worthy of this...More

Reviewed 1 week ago

The location is great, and rooms are very nice. However, they had a huge event with people NOT staying overnight. Parking was messy - no space for people staying in the resort, and there was constant noise, music, entertainment, announcements over loudspeaker for the whole...More

1  Thank Margarita70
Response from Melanie C, Manager at Ventana Big Sur, an Alila ResortResponded 3 days ago

Thank you for visiting us Margarita and for your feedback. I apologize that your stay was not as relaxing and reflective of the peacefulness that our guests normally rave about. It was a special weekend in Big Sur for the Forager's Festival and I regret...More

Reviewed 1 week ago

Ventana was once a crown jewel in the heart of Big Sur. It was recently purchased and overhauled. I'm sad to say it has shed its Big Sur funk and gained Bay Area glam. Not exactly what I am looking for when I escape the...More

Review collected in partnership with this hotel
1  Thank M7295SCanned
Response from Melanie C, Manager at Ventana Big Sur, an Alila ResortResponded 3 days ago

Thank you for taking the time to post your review and feedback. I regret that you felt our enhancements to the resort did not preserve the Big Sur feel. Please know that all of the touchstones we added to the property were done so with...More

Reviewed 1 week ago

The grounds at Ventana are excellent and there are many great restaurants close to the resort. The upgrades that were done recently are well done and the rooms were nice and roomy. Food was excellent at the restaurant

Review collected in partnership with this hotel
Thank 527kene
Response from Melanie C, Manager at Ventana Big Sur, an Alila ResortResponded 1 week ago

Thank you for taking the time to post your review. I am happy you enjoyed the resort and our recent enhancements to the property. We look forward to welcoming you back. Sincerely, Melanie Cooke

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Restaurant
Pool
Room Service
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Room Service
Shuttle Bus Service
Banquet Room
Multilingual Staff
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Spa
Hot Tub
Heated pool
Outdoor pool
Bar/Lounge
Adult pool
Details
Price range
US$ 711 - US$ 1,273 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Big Sur
#3 Top resorts Hotel in Big Sur
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 711 - US$ 1,273 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Big Sur
#3 Top resorts Hotel in Big Sur
Room types
Suites, Non-Smoking Rooms
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Traveller (16)
Dining (92)
Room & Suite (50)
Pool & Beach (5)
Hotel & Grounds (131)
Business Centre & Event Rooms (10)
Bathroom (3)
Family and Play Areas (1)
Questions & Answers
Ask a question
101authentic
1 February 2017|
AnswerShow all 3 answers
Response from MrJudyMac | Reviewed this property |
Didn't realize this was not an option any more. While breakfast at the main lobby was great, we really enjoy going over to the restaurant and enjoying the view. The Ventana is our Happy Place and has been for nearly 30 years.
0
Votes
Gladys C
4 January 2017|
AnswerShow all 4 answers
Response from Ventana M | Property representative |
Hello, It takes about 45 minutes to get to Monterey from Big Sur.
1
Vote
matte0Z
14 November 2016|
AnswerShow all 4 answers
Response from Karen M | Reviewed this property |
I think they are. If you call they would be very happy to answer that q question. The staff is delightful in every way. They want to do whatever they are able to make your stay comfortable.
0
Votes
Room Tips
"Ocean or forest, you can't go wrong."
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"There are a variety of rooms with various views. Ask them to show you different rooms at check-in or check..."
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"all gorgeous and comfortable"
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"Definitely consider the rooms with the private hot tub on the deck."
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