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Hotel el Moro

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1 room 2 adults 0 children
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Hotel el Moro
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283 Reviews from our TripAdvisor Community

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Showing 251: English reviews
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Dominical, Puntarenas, Costa Rica
Reviewed 5 days ago NEWvia mobile

Clean well decorated rooms. Really hot showers and good ac. Maid, after we told management not to clean room. Did anyway. Then collected all the change and two unused condoms. I understand the change. But not the condoms. Asked for them back and got faced with a very blank stare and compleat denial. They do have a very sophisticated safe...

Thank Ronly S
Sydney, Australia
Reviewed 1 week ago via mobile

The hotel , rooms and condition is great for pricing is very good . The staff are not the friendliest by any means . It all seems a core for the most of them ? Yes it's hard work but most guests seemed to be not that fussy or problematic . Apart from a good morning and a thank you...

Thank greatfulperson
Salmo, Canada
Reviewed 1 week ago

Very green and quiet surroundings, funny funky bathroom in the hotel room! Friendly staff and an amazing rooftop seating area with views all over town and the ocean. The swimming pool has a little waterfall, nice for children too.

Thank JackieJonkheid
Reviewed 1 week ago via mobile

My husband and I have stayed here on two occasions. We absolutely love this little town. It really is magical. We have stayed at this hotel whenever we have arrived late from the airport. We usually stay for a day or two and then move on to other places in the riviera maya. The hotel is clean and really pretty...

Thank Mirit B
Reviewed 2 weeks ago

We spent five nights at this quaint, family-owned hotel and had a wonderful experience. Our Jr. Suite was just off the pool and was clean and quiet. Nothing fancy but it provided everything we needed. It included a full size refrigerator, microwave, coffee pot and a large bottled water dispenser. Our sheets were fresh each day. There is a large...

1Thank IndianaScuba45
Nottingham, United Kingdom
Reviewed 3 weeks ago

Only a very short stay, but a pleasant one. Location was good, being just a few minutes walk to the central promenade area. The room was fine and roomy, with a fridge and aircon. No balcony, but with dual aspect overlooking the gardens and pool, as I'd asked for a quiet room. The floor was dusty and in need of...

1Thank Maggie_NHam
Surrey, Canada
Reviewed 4 weeks ago via mobile

We have been In Puerto Morelos for the past week. During our visit we have had most of our meals at a restaurant. Some places have been very good. The breakfast here was okay, but not one that would make me excited about returning. The food was basic and the server lacked enthusiasm. The restaurant is in a convenient location,...

Thank greenspratley
Bath, ME
Reviewed 18 March 2017

This hotel was a big improvement over the hotel where we stayed in Puerto Morelos the past couple of visits in 2016 and 2014. It was clean, comfortable, attractive, and the staff was friendly and helpful. The only negative was that there was no hot water in our room. Hopefully, this negative aspect will be fixed for our next visit...

Thank martnlivy
PomoElmoro, Owner at Hotel el Moro, responded to this review

Dear martnlivy: Thanks you for your visit and time to review our services. Indeed we all at Hotel El Moro stress the importance of having a clean, comfortable and friendly ambiance in our installations. I am glad that you received that treatment. I also hope that you did not endure cold water during all your staying with us. Beto, our...

Vernon, Canada
Reviewed 14 March 2017

Stayed for a week in a suite. Large room in very good condition with well equipped kitchen. Roof top patio and included breakfast were unexpected bonuses. We were impressed with the cleanliness of not just our room but the facility as a whole. All staff were friendly and helpful.

1Thank Wilujo
Minneapolis, Minnesota
Reviewed 7 March 2017

My husband, two daughters (8 & 5) and I stayed here along with a couple of friends recently. We enjoyed our stay immensely. It was the backbone of a great week of memories. We liked the overall ambiance including a clean pool, our bright room/outdoor patio, and the great breakfast set up. The convenience of this location was also key...

1Thank msuska_12

222 photos of this hotel

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Dining (49)
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Room/Suite (32)
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  • Pool
  • Restaurant
  • Breakfast included
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Charming hotel with a very laid-back atmosphere, excellent personalized service, comfortable and clean installations. ... more   less 

Additional Information about Hotel el Moro

Address: Av. Javier Rojo Gomez | SM-2, M-5, L-17, Puerto Morelos 77580, Mexico (Formerly Posada el Moro)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: ₹ 4,859 - ₹ 8,746 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel el Moro 2.5*
Number of rooms: 10
Reservation Options:
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Also Known As:
Posada El Moro Hotel Puerto Morelos
Posada El Moro Puerto Morelos
Hotel El Moro Riviera Maya/Puerto Morelos, Mexico
Hotel Style:
#1 Best Value Hotel in Puerto Morelos
#11 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Hotel el Moro staff and other travellers.
9 questions
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Questions? Get answers from Hotel el Moro staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Second and third floors with views on the beautiful court garden”
JackieJonkheid, 10 Apr 2017 | Read review
“Lower level rooms seem to be more quiet.”
IndianaScuba45, 3 Apr 2017 | Read review
“Room 31 is convenient and quiet.”
martnlivy, 18 Mar 2017 | Read review
“Rooms on the street above the entrance can be noisy due to music from the cantina habinaro just down the street.”
Wilujo, 14 Mar 2017 | Read review
“Don't stay in room 38”
Fencation, 17 Feb 2017 | Read review
5 of 5