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Excellence Riviera Cancun

Travellers' Choice award winner
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$ 502*
US$ 466*
Great Deal
US$ 490*
US$ 490*
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Excellence Riviera Cancun
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11,705 Reviews from our TripAdvisor Community

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There are newer reviews for Excellence Riviera Cancun
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Showing 11,293: English reviews
Wigan
Reviewed 21 November 2013

Could not say enough positive things about this hotel. We have stayed with Excellence Resorts once before at another property, we definitely prefer Riviera Cancun. We had a private taxi transfer which always gets your holiday off to a good start. First impressions, the hotel is stunning. Very friendly and efficient reception staff. Our room was in 3 block. This...

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2Thank CraftyCharlie19
Hamilton, Canada
Reviewed 20 November 2013

I came to ERC last November for my honeymoon and it was amazing. Great service, incredible shows, beautiful property. The food has remained amazing, but the entertainment was HORRIBLE in comparison to last year. We were there for 10 days and saw "The Urban Show" twice. Garbage. The worst was their "brand new Sensuality Show". They played some soft core...

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5Thank AuntieLarrie
Excellence_Group, Community Manager at Excellence Riviera Cancun, responded to this review

First and foremost we would like to thank you for taking the time to bring this discontent to our attention. We regret to know that you that you were not happy with all our entertainment program. We will forward your comments and suggestions to the above mentioned departments. Your feedback is very important to us since it helps us improve...

Staten Island, New York, United States
Reviewed 20 November 2013

We just came back (Nov 14th-17th) and had an awesome time!!! We went for a friends wedding. Backtracking a little, the road to get to the hotel is just a disaster! Potholes for a good 2 miles and no drainage. It stormed pretty bad when we got there and we almost felt like we were going to get stuck on...

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1Thank AdelinaBella
Boston, Massachusetts
Reviewed 19 November 2013

We have stayed at the Excellence Riviera Cancun two Septembers in a row now. The resort is very nice, the rooms tend to be clean and the service is great. It is a large resort on a great stretch of beach. The first time we stayed, there was a considerable amount of seaweed in the water, but this year it...

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1Thank Henry R
Bedford, United Kingdom
Reviewed 19 November 2013

Just returned last Sunday from 14 nights stay at the Excellence Riviera Cancun and had a brilliant time. We went as two couples each staying in a Swim-up Junior Suite in the Spa 2 block which faces the Spa encircled by a lazy river. The rooms were next door to each other as we had requested. It is completely true...

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2Thank mh123_13
Chicago, Illinois
Reviewed 19 November 2013

This was my fourth trip to Mexico. I heard about Excellence by word of mouth. Usually I book through Apple Vacations. I had never heard of this resort so I did some research first. Excellence is a Dutch owned conglomerate that operates several resorts in the Carribean. This trip was booked via the Excellence website. I flew Air Tran out...

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5Thank MrJameGumb
London, United Kingdom
Reviewed 19 November 2013

I have just returned from this resort. I travelled with my husband and another couple. The journey to the hotel from the airport takes around 45 minutes and the road leading up to the resort is full of pot holes and was flooded. It is awful! We were told that the land is protected because of the crocodiles and therefore...

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2Thank Borobecca
Surrey,UK
Reviewed 19 November 2013

Just come back from 11 days celebrating special holiday, hotel was great, food brilliant and believe me I am fussy. The hotel staff everywhere were lovely and very helpful, service was second to none. Cannot believe the latest reviews as we thought this was the nicest holiday hotel we had stayed at. Spa was amazing, very professional, we cannot fault...

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1Thank G&PH
Guildford, United Kingdom
Reviewed 19 November 2013

Even before we arrived the service here was excellent. Mariana, the guest service manager was extremely helpful and communicated very promptly. There was some confusion with our booking, we thought we were booked in to the Riviera but Playa Mujeres had our booking, this confusion was sorted out by Mariana without any stress or concern to us. The holiday was...

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3Thank oscy7
Jefferson, Georgia
Reviewed 19 November 2013

Just got back on Saturday from Excellence Riviera Cancun. This was our 1st trip and overall was very relaxing. I am a Customer Service Manager so of course I focus on "Customers for Life". The Flight was great and the drive to the resort was good. I felt very bad for the driver and could not believe how bad the...

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3Thank dfowler2013
Excellence_Group, Community Manager at Excellence Riviera Cancun, responded to this review

Thank you very much for taking your time and sharing your experience with us. We deeply regret that we were not able to meet your expectations since one of our main objectives is the satisfaction of our guests with the quality on the food, service and facilities. Our guests experience is important to us, and it is of deep regret...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Room Service
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. ... more   less 

Additional Information about Excellence Riviera Cancun

Address: Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: ₹ 21,139 - ₹ 38,270 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Excellence Riviera Cancun 5*
Number of rooms: 440
Reservation Options:
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Also Known As:
Excellence Riviera Maya
Excellence Riviera Cancun Hotel
Excellence Riviera Cancun Puerto Morelos
Excellence Cancun
Secrets Excellence Riviera Cancun
Cancun Excellence Riviera
Excellence Resort Cancun
Excellence Riviera Cancun Riviera Maya/Puerto Morelos, Mexico
Hotel Style:
#2 Romantic Hotel in Puerto Morelos
#2 Spa Hotel in Puerto Morelos
#2 Top resorts Hotel in Puerto Morelos
#2 On the Beach Hotel in Puerto Morelos
#2 Luxury Hotel in Puerto Morelos
#5 Business Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Excellence Riviera Cancun staff and other travellers.
1,974 questions
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Questions? Get answers from Excellence Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club side offer the best views overlooking sea & sun rise block 8 is best. Level 2 overlooks the sea with no obstructions.”
444valdemarp, 29 May 2017 | Read review
“Swim up rooms are worth paying for”
lisasL631DS, 29 May 2017 | Read review
“We loved the junior suite, ocean view--which also included exclusive benefits such as private pool and beach areas.”
colowood, 28 May 2017 | Read review
“The lounge chairs by the main pools go quick! Make sure and wake up early.”
894brandonb, 28 May 2017 | Read review
“Spa rooms not quiet any more.”
V4335OSjohnf, 28 May 2017 | Read review
5 of 5
Excellence Resorts
US$ 466* /night
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TravelocityUS$ 490
Hotwire.comUS$ 490
getaroom.comUS$ 502
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*Disclaimer
Prices are for 1 room, 2 adults
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