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Excellence Riviera Cancun

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Traveller (16692)
Room & Suite (3515)
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Overview
  • Excellent80%
  • Very good14%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“lazy river”(1,165 reviews)
“chez isabelle”(803 reviews)
“lobster”(2,439 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5 Star Hotel
All hotel details
Offers from Excellence Riviera Cancun
Special Offer: On Sale! Up to 50% Off
Offers from Excellence Riviera Cancun
Special Offer: On Sale! Up to 50% Off
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Reviews (13,649)
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13,159 results
Traveller rating
10,324
1,964
567
188
116
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10,324
1,964
567
188
116
Show reviews that mention
All reviewslazy riverchez isabellelobstermartini barthe grillflavor marketsol barspa viewbarcelona restaurantclub poolroom serviceour honeymoonfrench restaurantlas olasmichael jackson showclub levelswim up room
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5,221 - 5,225 of 13,159 reviews
Reviewed 28 June 2015

Stayed at Excellence from 6-20-15 to 6-26-15. We arrived at the resort at around 2pm which we knew was earlier than the 3pm check in time. We weren’t surprised to find our room wasn’t ready yet. So we went and found a buffet and had...More

12  Thank Mike E
Reviewed 28 June 2015 via mobile

If your there for the resort itself and what it has to offer, then expectations shouldn't be that high. Atmosphere: was ok, but they had construction during our visit so we heard alot of banging and beeping. First day of arrival they greeted us with...More

10  Thank c g
Reviewed 27 June 2015 via mobile

Just returned from our third visit to this resort and are already planning our fourth. This time our daughter and her fiancé joined us for a week and they were so impressed they're thinking of honeymooning here. We've always stayed at the Excellence Club and...More

10  Thank Delwyn B
Reviewed 27 June 2015 via mobile

First off, the bad things that I know other people have complained about and we did indeed experience: wifi isn't brilliant in the rooms that have it, power went out during a storm when we were there and lots of seaweed on the beach. Right,...More

9  Thank L B
Reviewed 27 June 2015

Returned home today.. Booking again on Monday for next year. This place is amazing, would not even consider going anywhere else. The staff and I mean every single one of them work really hard to give you an amazing holiday. Every year they amaze us...More

8  Thank Anne S
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Most Booked Properties in Puerto Morelos, Mexico
See all 28 hotels in Puerto MorelosSee all
About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Pool
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Airport Transportation
Breakfast included
Dry Cleaning
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Tennis Court
Bar/Lounge
Spa
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$ 328 - US$ 565 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Puerto Morelos
#2 Romantic Hotel in Puerto Morelos
#2 On the Beach Hotel in Puerto Morelos
#2 Spa Hotel in Puerto Morelos
#2 Top resorts Hotel in Puerto Morelos
#5 Business Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 328 - US$ 565 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Puerto Morelos
#2 Romantic Hotel in Puerto Morelos
#2 On the Beach Hotel in Puerto Morelos
#2 Spa Hotel in Puerto Morelos
#2 Top resorts Hotel in Puerto Morelos
#5 Business Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (16692)
Room & Suite (3515)
Pool & Beach (3217)
Dining (1489)
Business Centre & Event Rooms (66)
Family and Play Areas (46)
Amenities (46)
Questions & Answers
Ask a question
mary f
21 April 2018|
Answer
Response from KCBeau | Reviewed this property |
We freaked out about that as well... The forecast is hard for the to predict there. It said rain everyday when we went and it only rained one afternoon
0
Votes
mary f
20 April 2018|
AnswerShow all 3 answers
Response from Colin J | Reviewed this property |
No,it's available to everyone.
1
Vote
Madison T
19 April 2018|
Answer
Response from DRegehr | Reviewed this property |
In the evening during turndown service you will receive a flyer that list various events at the resort including evening shows. during our time there they had a magic show, various singers, mexican themed night and white... More
0
Votes
Room Tips
"Our room was in section 6 on the third floor. We could not hear anyone outside in the hall way ever."
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"Amazing view!"
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"We had a room facing the sea.. Sunny. Quiet. Beautiful sunrises."
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"I tried for Excellence Club, but they were booked. I thought it was still amazing even without it."
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