We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
09/04/2017 10/04/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Excellence Riviera Cancun

    Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
    Hotel website
    Apr 9 Apr 10
    1 room, 2 adults, 0 children
    Traveller (13989)
    Room & Suite (2718)
    Pool & Beach (2712)

    • Excellent76%
    • Very good15%
    • Average4%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “lobster house” (1,719 reviews)
    “lazy river” (943 reviews)
    “chez isabelle” (667 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Room Service
    Fitness centre
    5 Star Hotel
    All hotel details
    {"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
    09/04/2017 10/04/2017
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Show Available Rooms
    We’re sorry, there are no available rooms for this property on TripAdvisor. Please change dates or see offers from our partners.
    We’re sorry, there are no available rooms for this property on TripAdvisor. Please change dates or view all Puerto Morelos hotels with availability.
    Standard Room

    Getting you more information on this room

    Free Cancellation
    09/04/2017 10/04/2017
    Show Room Prices
    {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_NEW_REG_FLOW_INTERRUPTER","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_POST_BOOK_LOGIN_CTA","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","IB_NEW_REG_FLOW","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK","IB_NEW_REG_FLOW_POST_BOOK"] , "IMPRESSION_KEY": "f89f7bda520c487a825c47cee11cc08d", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":499896,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[],"additionalContentIds":[],"pollCount":0,"checkin":{"day":9,"month":4,"year":2017},"checkout":{"day":10,"month":4,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":-1,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"f89f7bda520c487a825c47cee11cc08d","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":0,"lowestMetaPrice":0,"additionalPartner":false,"highestMetaPriceDisplay":0,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":true,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":-1,"lowestMetaPrice":-1,"highestMetaPriceDisplay":-1,"hotelName":"Excellence Riviera Cancun","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImY4OWY3YmRhNTIwYzQ4N2E4MjVjNDdjZWUxMWNjMDhkIiwiQUlLIjoiZjUzYzY0NzE0ZDI1NDJjNjlmMzgwYmI0NGQwOTg0YmIifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false}, "ibAvailability": false, "metaAvailability": false, "numHacTries": -1, "checkIn": "09/04/2017", "checkOut": "10/04/2017", "lowestPrice": null, "hasDates": true, "hacComplete": false, "contentIdMappings": {}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","dust":{},"moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"}},"scriptFlags":null,"containerClass":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","dust":{},"moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"}},"scriptFlags":null,"containerClass":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","dust":{"amenities":"ibex_room_grid_row_hsx__amenities","bed_config":"ibex_room_grid_row_hsx__bed_config","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"},"moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{}},"scriptFlags":null,"containerClass":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/hotels\/sherpa-TA.png\"\/>"}
    Write a Review
    Turn Your Opinions into Points!
    Turn your opinions into JPMiles
    Turn your opinions into PAYBACK Points
    *You can enroll in only one programme at a time to earn rewards for reviews.
    JPMiles / Payback Arrow
    JPMiles / PAYBACK
    Traveller rating
    Traveller type
    Time of year
    • More languages
    All reviews lobster house lazy river chez isabelle martini bar the grill sol bar flavor market barcelona restaurant cafe kafe our honeymoon room service french restaurant club pool michael jackson show las olas club level swim up room main pool glass of champagne sea grass
    Reviewed yesterday

    What can I say that already has not been said in all the flowing reviews? Excellence has truly set the bar so high, that now I am afraid we will have to go back every year. Staff, beach, food, entertainment, little personal touches, rooms, pools,...More

    Reviewed yesterday

    Our ocean front room was beautiful and the view breathtaking! The housekeeping staff brightened my day with adorable towel creations and roses. The Excellence Club pool and beach staff was very friendly and helpful. They seem to anticipate your needs. Great selection of restaurants and...More

    Reviewed yesterday via mobile

    We loved our week long stay here. The service was just right, resort was clean and easy to get around. We never had any problems getting lounge chairs. The bike ride into town was really fun and doable even after quite a few mojitos. We...More

    Reviewed yesterday

    From the moment the doors opened to welcome us we were spoiled and made to feel like VIP! The staff is incredible! From bellhop to maids, to the waiters and drink guys! Each one made us feel like they were there to please! Service is...More

    Reviewed yesterday

    From the time we arrived (3 hours early), they could not have been nicer! We had some lunch in one of their fabulous restaurants while they prepared our room. The service is outstanding! Each time we ate at a restaurant, they asked us if we...More

    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Room Service
    • Free Parking
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Tennis Court
    • Bar/Lounge
    • Spa
    Traveller (13989)
    Room & Suite (2718)
    Pool & Beach (2712)
    Dining (1263)
    Nearby Restaurants
    John Gray's Kitchen
    466 reviews
    2.97 km away
    Restaurante Bianco
    105 reviews
    3.02 km away
    El Merkadito
    953 reviews
    3.03 km away
    Cantina Habanero
    620 reviews
    2.99 km away
    Nearby Attractions
    Croco Cun Zoo
    1,420 reviews
    2.29 km away
    Akabal Spa
    10 reviews
    2.66 km away
    Parque Nacional Arrecife Puerto Morelos - Puerto Morelos Reef
    1,019 reviews
    3.17 km away
    Ojo de Agua Beach
    162 reviews
    3.27 km away
    Questions & AnswersAsk a question
    How far to town?
    30 March 2017|
    What is your answer?
    Posting guidelines
    My husband and I just booked for a 6-night stay in June. All the swim-up rooms were unavailable so we chose a spa/pool view room since that was the only option. Would we be able to upgrade if a swim-up room becomes available? Who can I contact about this? Thank you.
    29 March 2017|
    Response from Ashlee B | Reviewed this property |
    If you you can't book one online they are booked up. However, once you get to the resort sometimes people have left early or didn't show and you can get their room. Honestly, we couldn't get a swim out either and ended up... More
    So how strict are these dress codes exactly? I find it rather ridiculous for a so-called 5 star resort to be honest, where the guest is supposed to be king. I want to go on holiday to get away and relax - not being forced to wear certain things having to pack accordingly. What do they consider beach sandals? If they are $600 beach sandals is that ok then? Don't really get this at all, silly!
    28 March 2017|
    Answer Show all 4 answers
    Response from John W | Reviewed this property |
    The dress code is a minor thing. I wore the same short sleeve polo shirt and the same pair of Dockers-type pants each night. Also wore real shoes. After dinner, I changed back to shorts and t-shirt. It was not a problem... More
    Room Tips
    "Ocean front rooms within the Excellence club are large"
    Becky W, 1 day agoRead review
    "We had a basic junior suite room and loved it! We didn't feel we needed an upgrade to club!"
    Bev A, 1 day agoRead review
    "Our pool view was beautiful! Very quiet!"
    elizabeth_marie1026, 1 day agoRead review
    "Block 2. 2101 is an end room, nice a quiet and close to all facilities!"
    Anne68_12, 1 day agoRead review
    "Block 1and 2 have all day sun and are quiet, some if block 7 face the ocean"
    SusanSturgeon, 2 days agoRead review
    "For a quieter and more private location I recommend the building 9. Tip the mini bar person to get extra..."
    John M, 2 days agoRead review
    "Excellence Club is worth the extra $"
    _obpeg, 3 days agoRead review
    "Anything is fine!"
    katied16200, 4 days agoRead review
    "We were in building 3 right across from the spa, but I don't think you can go wrong with any of the rooms."
    Bev92, 5 days agoRead review
    "the rooms with the spa view are so peaceful and relaxing"
    Farrah A, 5 days agoRead review
    Similar nearby hotels
    Grand Residences Riviera Cancun
    Secrets Silversands Riviera Cancun
    Valentin Imperial Maya
    Dreams Riviera Cancun Resort & Spa