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Now Sapphire Riviera Cancun

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Traveller (6926)
Pool & Beach (1932)
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Overview
  • Excellent66%
  • Very good23%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“bluewater grill”(465 reviews)
“preferred club”(837 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
Offers from Now Sapphire Riviera Cancun
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Offers from Now Sapphire Riviera Cancun
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Reviews (8,478)
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Traveller rating
4,850
1,803
659
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4,850
1,803
659
190
110
Show reviews that mention
All reviewsbluewater grillpreferred clubthe blue water grillmarket cafelemongrass restaurantpreferred poolentertainment teammain poollobby bartropical viewfrench restaurantbali bedspreferred statuspreferred guestocean frontother resortsjuan carlos
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1,591 - 1,595 of 7,612 reviews
Reviewed 5 May 2017

The resort is outstanding. Oceanfront rooms have amazing views and hospitality by the staff is high-level. Food is excellent and the only issue we had was our stay was too short. We look forward to a return!More

Review collected in partnership with this hotel
1  Thank 910georgiatravelers
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 6 May 2017

Dear Guest, Thank you for taking the time to share your amazing experience at Now Sapphire Riviera Cancun. We are delighted to read your comments about our beautiful ocean front rooms, food and the service. We will share your review with the Operations Committee. We...More

Reviewed 4 May 2017

Stayed at this hotel for a week from 20th April a party of 40 folk there from different parts of the world for my niece's wedding it is a lovely resort very clean with large spacious bedrooms and great attentive staff my only gripe is...More

2  Thank 4AnnieMc
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 5 May 2017

Dear Guest, Thank you for your sharing your valuable feedback on Tripadvisor about your stay at the Now Sapphire Riviera Cancun. We are glad you enjoyed your stay and had a good time at our resort. We will share your comments and remars with the...More

Reviewed 4 May 2017

The rooms, the beach, pools, spa, restaurants were all top notch. Highly recommend the Preferred Package, its is absolutley worth the extra money. Staff was top tier at every level and made the whole property spectacular.More

1  Thank MrsS137
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 5 May 2017

Dear Guest, Thank you for sharing your review on Tripadvisor about your stay at the Now Sapphire Riviera Cancun. We appreciate your feedback and we will be sure to pass it on to our Operations Committee. We hope to have you with us soon again!...More

Reviewed 4 May 2017

Outstanding resort great for family wedding and family vacation. Amazing wedding location and service staff were outstanding. Restaurants were great but buffet was ok. Beach, Spa and pool and service was outstanding. We upgraded and was totally worth the cost - hot tub on the...More

1  Thank susanfR1625WS
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 5 May 2017

Dear Guest, Thank you for your wonderful feedback about your recent stay at the Now Sapphire Riviera Cancun. We are pleased to hear that you enjoyed your stay at our resort and that you appreciated our services. We will share your feedback with the Operations...More

Reviewed 4 May 2017

The resort staff made the difference. From the Activities team to the housekeeping team I would not have a negative comment to make. The food was very good at all the restaurants and the service was perfect. Kids had a great time and my wife...More

Thank chriswegener1969
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 5 May 2017

Dear Guest, Thank you for taking the time to share your review on Tripadvisor about your stay at the Now Sapphire Riviera Cancun. We are so glad to hear that you enjoyed the food, activities, location and the service. Your valuable remarks will be shared...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Room Service
Pool
Fitness Centre with Gym / Workout Room
Beachfront
Restaurant
Bar/Lounge
Spa
Free Internet
Free Parking
Breakfast included
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Children Activities (Kid / Family Friendly)
Breakfast included
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Babysitting
Dry Cleaning
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$ 202 - US$ 528 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 On the Beach Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
#8 Green Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 202 - US$ 528 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 On the Beach Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
#8 Green Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms
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Traveller (6926)
Pool & Beach (1932)
Room & Suite (803)
Dining (691)
Amenities (126)
Family and Play Areas (60)
Business Centre & Event Rooms (42)
Questions & Answers
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jdeth2
22 June 2018|
Answer
Response from NowSapphireRC | Property representative |
Dear Guest, Thank you for contacting us. It will be a pleasure to welcome you soon. The beer on tap is Corona, can: corona, budweiser, and budlight. The mini bars are restocked daily with mini corona bottles. We hope this... More
0
Votes
jdeth2
22 June 2018|
Answer
Response from NowSapphireRC | Property representative |
Dear Guest, Thank you for contacting us. It will be a pleasure to welcome you soon. The hotel does not serve Red bull, you can find them at the hotel store. We hope you have a great time at our resort. Warmest... More
0
Votes
Mary D
20 June 2018|
AnswerShow all 5 answers
Response from NowSapphireRC | Property representative |
Dear Guest, Thank you for contacting us. It will be a pleasure to welcome you soon. The restaurants have gluten-free options. We suggest you to stop with our concierge staff after your check-in. We hope you have a... More
0
Votes
Room Tips
"In a room with a tropical view nice and quiet , this year will be celebrating our 25th anniversary and very..."
Read review
"Absolutely nothing wrong with the room I was staying in, beautiful"
Read review
"Yes everyday"
Read review
"If you want to see the ocean go preferred club. Otherwise the rooms are basicly the same"
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