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Now Sapphire Riviera Cancun

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Now Sapphire Riviera Cancun
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6,476 Reviews from our TripAdvisor Community

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There are newer reviews for Now Sapphire Riviera Cancun
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Showing 5,845: English reviews
Omaha, Nebraska
Reviewed 17 May 2016

Actually visited in September of 2014. This was my wife's, then girlfriend, and mine first all-inclusive. At first she was skeptical of leaving the US, but once she arrived, all her worries washed away! We were welcomed with a fruity drink and a warm towel. The resort was absolutely beautiful. Straw hut buildings, all open to the outside. The resort...

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Helpful?
1Thank dillbud
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for choosing our Now Sapphire Riviera Cancun resort for your stay in Riviera Maya. We are happy to hear that you enjoyed your vacation and that you appreciated our services. We will share your feedback with the Operations & Executive Committees. We appreciate you have shared your experience with others, and we look forward to welcoming...

North East, Maryland
Reviewed 17 May 2016

Thought the staff (restaurant, bar, maids, front desk) were great! So nice and polite - food and drinks were delicious. Loved the beach - lounge chairs and huts! I'd definitely recommend to others, already have! I hope to visit again one day :)

Review collected in partnership with this hotel
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Helpful?
Thank nitney2016
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you very much for your comments about our facilities, but mostly about the service provided by our staff. We are very proud of them and we strongly believe that they are the most important element in our day to day mission. We will share your valuable feedback with the Operations Committee. We really hope to welcome you...

British Columbia, Canada
Reviewed 16 May 2016

We just returned from a 7 day vacation at the Now Sapphire Resort. This was our first venture into Mexico and thoroughly enjoyed the resort. There was lots of great food options, the pools were great and the beach was fantastic. We didn't bring our kids but there was lots for kids to do. Maybe next time. The only downside...

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Helpful?
Thank Trevor S
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, We thank you immensely for making this exception and taking the time to share your first experience in Mexico with the Tripavisor community. It's an honor that you have chosen our resort. The Now Sapphire is pleased to know that the genuine pampering we provide to our guests is well appreciated and recognized. We will share your feedback...

Reading, Pennsylvania
Reviewed 16 May 2016

Went to Now Saphire with a group of family and friends. We had an awesome time. The hotel was beautiful and clean. The food was great. Above all the staff was amazing. Very polite, efficient and always willing to help in any way. Would definitely go there again.

Review collected in partnership with this hotel
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Helpful?
Thank gardenann1
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the Now Sapphire Riviera Cancun, it gives us great satisfaction to know that the hospitality provided has been appreciated. We wish to thank you for sharing your experience with others and to wish to express our great joy to know that our mission was accomplished during your stay. We look forward to welcoming you back...

Centennial, Colorado
Reviewed 16 May 2016

I was so impressed with this resort! It is the little things, brushing the sand off the lounge chairs, staff making sure you have a drink, staff raking the sand, picking up the sea weed that has washed up on the shore. Making sure your minibar is stocked. I can go on and on, this is a top notch resort!

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Helpful?
Thank tlynn80122
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for sharing your review on Triadvisor about your recent stay at Now Sapphire Riviera Cancun. We are very proud of the professionalism and engagement of our staff that allows us to think and go one step further. Thank you for sharing your experience with others and for the recognition of those that joyfully assisted you during...

Reviewed 16 May 2016

We are still dreaming about the Now Sapphire Riviera Cancun! No need to ever leave the resort, everything you could want is right here! Service was outstanding, atmosphere spectacular, and the setting is beautiful! We were there on a business trip, but decided to extend our stay after the company left. From start to finish, the entire stay was one...

Review collected in partnership with this hotel
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Helpful?
Thank stacybabbitt
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you very much for your feedback about your recent stay at Now Sapphire Riviera Cancun. Our real commitment is the comfort and the genuine care of our guests. It is of great satisfaction that our customers perceive our efforts well. We look forward having the opportunity to host you in again in the near future. With kind...

Hamilton, Ontario
Reviewed 16 May 2016

My sister and I went to the resort April 22-29 and have given this place a 5*. Absolutely nothing to complain about. The G.M. Rafael (?) is on a mission to make this #1 and his priorities are very well known amongst the staff. He treats his staff with respect and lets them all know that service is on top...

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Helpful?
2Thank lynneg36
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your past experience on Tripadvisor about your stay at Now Sapphire Riviera Cancun. We are delighted to read your comments about the food, facilities and we are extremely thankful to read that our staff was wonderful. Thank you again for posting your feedback. We will share your comments with the...

Toronto, Ontario
Reviewed 16 May 2016

This was our second time in Mexico and we were just here last year for our sons wedding. Can't wait to come again. From the food to the employees we have nothing bad to say. It was clean, beautiful and enjoyable.

Review collected in partnership with this hotel
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Helpful?
Thank vickyt531
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you very much for your nice words; it is always a huge accomplishment for our staff and management to hear that our guests liked the resort and even more that they had a very good stay. We will share your valuable feedback with the entire Operations Committee. We really hope to have the privilege to welcome you...

Denver, Co
Reviewed 16 May 2016

We had done our research well thanks to the help of trip advisor reviews and personal photos. I also followed pictures on Instagram and this hotel did not disappoint. I worked with Ramon Vasquez wedding coordinator and he did a wonderful job making sure our wedding went smoothly. From the moment we arrived we were impressed with the beauty of...

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Helpful?
Thank dianaiam829
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to celebrate your wedding in Cancun. Thank you for sharing your beautiful pictures and the description that you made about our resort. It makes us very glad...

Cochrane, Canada
Reviewed 15 May 2016

We arrived home yesterday from a week, all inclusive at the Now Sapphire! I spent weeks, searching for a place to go and reading other reviews. In the end, I debated between this resort and another, but when there was only one room available at the given rate in the other, I chose this one! I AM SOOOO GRATEFUL, the...

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Helpful?
2Thank LauriefromCochrane
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at the Now Sapphire Riviera Cancun, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your wedding anniversary in Cancun. We really appreciate your time to write your fantastic feedback with us through Tripadvisor. All of the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: ₹ 15,510 - ₹ 34,555 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya/Puerto Morelos, Mexico
Hotel Style:
#5 On the Beach Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#5 Family Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Now Sapphire Riviera Cancun staff and other travellers.
990 questions
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Questions? Get answers from Now Sapphire Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“308 has an ice machine outside - noisy!”
 of 5 bubbles MrsKBuckinghamshire, 25 Mar 2017 | Read review
“No need for beach front as the beach and ocean were easy to access from any of the rooms.”
 of 5 bubbles amy06152017, 24 Mar 2017 | Read review
“Garden view rooms are quiet and peaceful - excellent choice”
 of 5 bubbles ChelmsfordDiane, 24 Mar 2017 | Read review
“Great hotel”
 of 5 bubbles SDF101, 24 Mar 2017 | Read review
“Ask for closer to lobby area, it's a walk from buildings in the back.”
 of 5 bubbles KidPT27, 23 Mar 2017 | Read review
5 of 5