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Now Sapphire Riviera Cancun

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Traveller (6926)
Pool & Beach (1932)
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Overview
  • Excellent66%
  • Very good23%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“bluewater grill”(465 reviews)
“preferred club”(837 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
Offers from Now Sapphire Riviera Cancun
Hotel deals
Offers from Now Sapphire Riviera Cancun
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Reviews (8,456)
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1,801
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4,831
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659
190
110
Show reviews that mention
All reviewsbluewater grillpreferred clubthe blue water grillmarket cafelemongrass restaurantpreferred poolentertainment teammain poollobby bartropical viewfrench restaurantbali bedspreferred statuspreferred guestocean frontother resortsjuan carlos
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1,331 - 1,335 of 7,591 reviews
Reviewed 4 July 2017 via mobile

The staff is highly attentive and courteous, the room was tidy and comfortable, and the pool is very nice and well kept, too. The overall property is very clean, although the beach has seaweed that staff tries to keep up with, but hey, it's not...More

Thank dmiller514
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 5 July 2017

Dear Guest, We thank you for taking your valuable time to share your experience on Triapdvisor, following your stay with us. It gives us great pleasure to read your wonderful comments on the overall service and we will not miss to share it with our...More

Reviewed 3 July 2017 via mobile

There was always something to do, however since my friend and I were there to relax we spent most of our time on the beach. We also went to the spa, which was very nice, and the pool. The Paramour and Lemon Grass were our...More

Thank Kim H
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 5 July 2017

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. It is a great satisfaction...More

Reviewed 3 July 2017 via mobile

Wow, what a vacation it was!! A total of 15 of us stayed here but arrived at different times during the week. Me, my mom, my dad, my brother, and my sister, got there last Wednesday (June 14)! When dropped off at the hotel we...More

Thank Vacationer2817
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 5 July 2017

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our resort over numerous others in the area, to enjoy your recent holidays in Cancun. It is always a great...More

Reviewed 3 July 2017 via mobile

Our family of 15, eight adults three teenagers and 4 younger ones visited this resort in June . We truly had no complaints except maybe for the food. This is a family resort and we do not feel like they had enough options for children...More

Thank PandJ111
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 5 July 2017

Dear guest, We would like to thank you for your comments of Now Sapphire Riviera Cancun and for sharing your experience on Tripadvisor. We will share your comments and remarks with the Operations Committee to improve our service in every possible way. We are extreme...More

Reviewed 3 July 2017 via mobile

My now husband and I chose to have our wedding at the Now Sapphire and this resort exceeded all of our expectations! We had an absolute blast. I would recommend this resort to any couple who is considering a destination wedding. The ladies began our...More

Thank Apint450
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 3 July 2017

Dear Guest, Thank you for choosing to celebrate your wedding at the Now Sapphire Riviera Cancun Resort & Spa, and for taking the time to post a review of your recent stay. We are very pleased to read your appraisal of our team, services, and...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Room Service
Pool
Fitness Centre with Gym / Workout Room
Beachfront
Restaurant
Bar/Lounge
Spa
Free Internet
Free Parking
Breakfast included
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Children Activities (Kid / Family Friendly)
Breakfast included
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Babysitting
Dry Cleaning
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$ 204 - US$ 542 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
#8 Green Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 204 - US$ 542 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
#8 Green Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms
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Traveller (6926)
Pool & Beach (1932)
Room & Suite (803)
Dining (691)
Amenities (126)
Family and Play Areas (60)
Business Centre & Event Rooms (42)
Questions & Answers
Ask a question
Mary D
20 June 2018|
AnswerShow all 4 answers
Response from deblin3 | Reviewed this property |
Yes. Each restaurant has gluten free options. The staff will accommodate any dietary restrictions you have. Each time we were seated at the restaurant, the server would ask if we had any allergies. This is a great resort... More
2
Votes
Lydia M
16 June 2018|
AnswerShow all 5 answers
Response from sylviagray | Reviewed this property |
They were working vigorously to hand clean it up while we were there. They picked it up and shoveled it up into large trucks and wheelbarrows. I imagine it will be just fine by the time you arrive.
1
Vote
Jo W W
14 June 2018|
AnswerShow all 9 answers
Response from NowSapphireRC | Property representative |
Dear Guest, Thank for contacting us. It will be a pleasure to welcome you soon. It's been raining and appear the sun. We hope the weather changes soon. Warmest regards, Olivia Rodríguez Social Media Coordinator
0
Votes
Room Tips
"Any floor with ocean view"
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"Beach front is lovely but tropical cheaper and just as roomy"
Read review
"Top floor, preferred room"
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"Beach Front are amazing"
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