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Now Sapphire Riviera Cancun

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Now Sapphire Riviera Cancun
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5,972 Reviews from our TripAdvisor Community

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Showing 5,409: English reviews
Chicago, Illinois
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed yesterday NEW

Our extended family spent Thanksgiving weekend at the Now Sapphire. 3 families, 12 total. All of us upgraded to Preferred rooms. Arrival 15 minute drive from the Cancun airport and the resort is adjacent to the Excellence Riviera Cancun. At the Sapphire entrance gate, the security guard presented us with a Mexican candy treat in honor of our 22nd anniversary.... More 

Helpful?
1 Thank pickuptoy
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our resort over numerous others in the area, to enjoy your recent holidays in Cancun. Thank you for mentioning our specialty restaurants, room, staff, pool and Now Spa. We will share your comments and observations... More 

Cleveland, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW

Wonderful family vacation! Great location, beautiful resort, friendly staff! My girls really enjoyed the explorers club - the staff that work there are incredibly friendly and responsible. We were very impressed!

Helpful?
1 Thank lmeiners1
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear guest, We are pleased to hear that you enjoyed your stay at Now Sapphire Riviera Cancun resort and that you appreciated our services. We will share your great feedback with the Operations Committee. We look forward to welcoming you back to Now Sapphire Riviera Cancun soon. Greetings from sunny Cancun! Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun... More 

Saint Louis, Missouri
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 days ago NEW

This resort is very nice, very clean and the resort staff is outstanding, super friendly and eager to please. Of all of the resorts that we have visited, the most remarkable thing about this one is how the ENTIRE staff treats guests AND EACH OTHER - they are not only super agreeable and courteous to guests but also among themselves.... More 

Helpful?
1 Thank 3AlR0
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear guest, Thank you for choosing Now Sapphire Riviera Cancun resort for your recent stay in Riviera Maya. We really appreciate that you took the time to share valuable comments about your stay at our resort especially for mentioning our service, rooms, Explorer's Club, and the food. Thank you once again for sharing your experience with others, and we look... More 

Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

Friendly staff. Entertainment crew was great. They always were trying to get guests to participate but never pushed anyone. Pool concierges were very helpful. No bracelets like you find at other all inclusives. Would recommend resort if you want to relax. If you want a high party night life, this isn't the place for you. The resort is family friendly... More 

Helpful?
2 Thank kal0dy
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear guest, Thank you for choosing our Now Sapphire Riviera Cancun resort for your last stay in Riviera Maya. We are so happy to hear that you enjoyed your stay and that you appreciated our services. We will share your comments with the entire staff, especially with our pool concierges. We appreciate you have shared your experience with others, and... More 

New York City, New York
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 days ago NEW

We have booked our net trip for January! This will be number 8 or 9,,, we being friends and family with us, low key resort, beautifully maintained, food is delicious and lots of options, beach is soft sand and warm water..preferred is the way to go! Attention to detail all around the resort! Once you go you won't want to... More 

Review collected in partnership with this hotel

Helpful?
Thank Karen V
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Let us begin by extending our sincere appreciations for your loyalty to our resort and for choosing us again to spend your vacations. Thank you very much for your great feedback about your recent stay at the Now Sapphire Riviera Cancun. We are delighted to hear that we could exceed your expectations, especially with our service. Your valuable... More 

Wheeling, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW

Everything was fabulous! The room, the service, the food. the pools,the beach, everything was first class. I cant wait to go back. As a matter of fact I am going back next year. I especially liked the swim-up bar. Great idea. Never have to leave the water if you don't want to.

Review collected in partnership with this hotel

Helpful?
1 Thank kokdlr
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your past experience at Now Sapphire Riviera Cancun. We are delighted to read your comments about the food, service, room, pool, beach and the swim-up bar!. Thank you again for posting your review on Tripadvisor. We will share your comments with the Operations Committee. We look forward to welcoming you... More 

Sarasota, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW

Loved everything about the place, they do a great job of keeping the beach clean and clear of seaweed, the only concern for spring travel in the area. It's away from downtown Cancun, so quiet and safe.

Review collected in partnership with this hotel

Helpful?
1 Thank 514donaldt
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, We really appreciate that you took the time to post your feedback on Tripadvisor. We are delighted to hear that you enjoyed your stay at the Now sapphire Riviera Cancun. We really appreciated the services provided by our staff. All of the comments are shared with the Operations Committee. We look forward to welcoming you back soon! Kind... More 

Keller, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW

We had 12 couples for a week and stayed here! It was a blast! We had time as a group, as individuals & as a couple. The staff was amazing!!! So friendly. Upgrade to the preferred room/guest. Worth it.

Review collected in partnership with this hotel

Helpful?
1 Thank adriana_ey
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear guest, Thank you for choosing our Now Sapphire Riviera Cancun resort for your last stay in Riviera Maya. We are happy to hear that you and friends had a wonderful time and that you appreciated our services. We appreciate you have shared your experience with others, and we look forward to welcoming you back to Now Sapphire Riviera Cancun.... More 

Ontario, Canada
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 days ago NEW

Perfect level of security. However for a group reservation check in was very poorly coordinated. Long lineups. Disorganization behind the counter. No help in coordinating people in line. Checkout was slightly better however still a problem. Miscommunication on how baggage was handled at checkout. Our carry ons were left at hotel because we were told to leave them with rest... More 

Review collected in partnership with this hotel

Helpful?
2 Thank Barb W
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for sharing your comments with us through Tripadvisor about your recent stay at our resort. Please accept our sincerest apologies for an experience, which left you dissatisfied. We value our guests’ feedback because this is the way we can know about our distinguished guests experiences as well as to have the opportunity to improve our service.... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 days ago NEW via mobile

Just home from spending two weeks in this beautiful resort with my fiancé. We stayed in a jungle view room which was really big and spacious, immaculately clean and well equipped. Even had USB ports for charging iPhone! The view really was non existent - our balcony was met quite literally with jungle but this didn't bother us at all... More 

Helpful?
1 Thank Mel611b
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. Also thank you for mentioning how much you enjoyed the restaurants, grounds and the service. We all try our best... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: ₹ 15,526 - ₹ 41,652 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya/Puerto Morelos, Mexico
Hotel Style:
#5 Family Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Now Sapphire Riviera Cancun staff and other travellers.
823 questions
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Questions? Get answers from Now Sapphire Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgrade to Preferred room.”
 of 5 bubbles pickuptoy, 2 Dec 2016 | Read review
“Ocean views are incredible”
 of 5 bubbles lmeiners1, 30 Nov 2016 | Read review
“Worth paying for ocean front”
 of 5 bubbles kal0dy, 30 Nov 2016 | Read review
“All rooms are suites,, unless you spend a lot of time in your room during the day, ocean view not necessary ”
 of 5 bubbles KarenV33, 30 Nov 2016 | Read review
“Room was clean. A bit of a musty smell tho. ”
 of 5 bubbles 874barbw, 30 Nov 2016 | Read review
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