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Now Sapphire Riviera Cancun

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Now Sapphire Riviera Cancun
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6,483 Reviews from our TripAdvisor Community

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Showing 5,852: English reviews
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Charlottetown, Canada
Reviewed yesterday NEW

well, it was a beautiful room overlooking the beach. The staff were friendly but dont think this is a true inclusive. Take money for tips, or your service will go down hill quickly. The grounds are very good, and the beach is clean. When we went there were red flags out indicating no swimming but no one seemed to care.That...

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Helpful?
Thank Debbie L
Waukesha, Wisconsin
Reviewed 2 days ago NEW

The resort is located on beautiful grounds in Riviera Maya. From the time we stepped out of our van the service was wonderful. The room was spacious, clean and comfortable, however, a walk in shower would be an added plus. The pool was huge with plenty of loungers and a great swim up bar. Service attendants were all over the...

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Helpful?
Thank harley12017
Reviewed 2 days ago NEW

This property goes above and beyond. The rooms are amazing, the grounds immaculate, the food top notch, but what truly sets it apart from other properties is the customer service. They pay attention to every detail and make each guest feel special. We can't wait to return! We had already planned next year's trip but after our visit at the...

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Thank Susan H
Green Bay, Wisconsin
Reviewed 2 days ago NEWvia mobile

Awesome resort! Food was excellent and the drinks were also very good! Rooms were very clean and were cleaned daily and even sometimes twice a day! The staff was hands down the best! Very friendly and fun! The swim-up bartenders: Pedro, Adolfo and Francisco were Awesome! Never had to wait for a drink and knew how to make some damn...

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Helpful?
Thank jrenier2
Rockaway, New Jersey
Reviewed 2 days ago NEW

wanted a vacation to chill out. It was perfect. The only thing that was hard to get were chairs at the pool and the beach. Everyone places towels to reserve them. i thought if guests would have to sign for towels they wouldn't reserve seats at pool and beach.

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1Thank miminj1
Omaha
Reviewed 2 days ago NEWvia mobile

My family just got back from the NOW and we had a wonderful time. This was our second time there, we were married there 5 years ago and then we were able to watch our friends get married there. The resort is so well taken care of from the cleaning to the service. The pool area is fun and the...

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Helpful?
Thank Angie H
Cranbrook, Canada
Reviewed 2 days ago NEW

Our overall experience at Now Saphire was amazing except for the Blue water Grill. Poor service and 3 hour wait to get food is not acceptable. The restaurant was only 1/2 full as well and waiter got upset we did not leave a tip!!! Guess why

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Thank butcherboy89
Reviewed 3 days ago NEWvia mobile

Just spent one week that started March 18th. My family and I had a wonderful time! From the greeting to the parting it was a nice surprise on our 11th vacation to various parts of Mexico. The resort layout was pleasing and spacious enough that we didn't find ourselves in a mini city - it was aesthetically pleasing and thoughtfully...

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Helpful?
Thank VancouverIslandTrio
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of Now Sapphire Riviera Cancun we wish to express our deep gratitude to you for making an exception and for taking the time to share your experience on Tripadvisor. We love your review title “ Viva México”! We are very conscious that we have created a wonderful atmosphere and it could not be perfect without the...

western mass
Reviewed 3 days ago NEW

Now Sapphire is a beautiful gated resort 20 minutes from the Cancun airport. The staff at all levels were professional, courteous and friendly. They were always making sure you had what you needed. We were only approached once in the lobby to partake in preferred guest services. There was no heavy push to upgrade our rooms. We stayed in a...

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Helpful?
1Thank acnc_mom
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on Tripadvisor regarding your stay at the Now Sapphire Riviera Cancun. We are very pleased to read your review of our team and we know the Operations Committee will be equally pleased to learn of your kind remarks and recognition of their efforts to meet your needs. We...

Buckinghamshire
Reviewed 4 days ago NEW

We stayed at the Now Sapphire for a week in February, a family of four with older children. We had booked the 'preferred' option and were pleased we had done so. The hotel is very well run, spotlessly clean and well kept. The staff are incredible, so attentive and happy to help, friendly and courteous. The restaurants are all excellent,...

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4Thank MrsKBuckinghamshire
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for taking the time to post you recent experiences at Now Sapphire Riviera Cancun on Tripadvisor. We were delighted to read that you have enjoyed your stay with us and wish to thank you for your great feedback about our resort services and facilities. All feedback is important to us and yours will serve as an...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: ₹ 15,510 - ₹ 34,686 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Cheap Tickets, BookIt.com, Expedia, Despegar.com and Jetsetter so you can book your Now Sapphire Riviera Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya/Puerto Morelos, Mexico
Hotel Style:
#5 Luxury Hotel in Puerto Morelos
#5 Family Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Now Sapphire Riviera Cancun staff and other travellers.
993 questions
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Questions? Get answers from Now Sapphire Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“preferred club ocean front”
 of 5 bubbles debbiel609, 28 Mar 2017 | Read review
“Ocean views are available but at extra cost. Were fine with garden view”
 of 5 bubbles harley12017, 27 Mar 2017 | Read review
“All the rooms are amazing. The grounds are immaculate so even if you're not oceanfront, the grounds are beautiful.”
 of 5 bubbles susanhC5885KY, 27 Mar 2017 | Read review
“jungle view was great but no elevators. We were on the third floor with no stair railings”
 of 5 bubbles miminj1, 27 Mar 2017 | Read review
“If you prefer king or two doubles specify at booking”
 of 5 bubbles butcherboy89, 27 Mar 2017 | Read review
5 of 5