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Dreams Riviera Cancun Resort & Spa

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5,226 Reviews from our TripAdvisor Community

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There are newer reviews for Dreams Riviera Cancun Resort & Spa
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Showing 4,484: English reviews
Reviewed 16 February 2015 via mobile

I am lying in my room right now listening to the fifth wedding I've witnessed since we arrived two days ago. The windows and patio door are shut and I can hear every word of the toasts and DJs music. Maybe that's because it's Valentines weekend but make no mistake about it: this place is a wedding factory. They set...

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Helpful?
2Thank bjwh
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear bjwh , Greetings from this beautiful paradise! Thank you so much for sharing your comments and impression with the TA community and with us, we truly appreciate the time you took to write your concerns. We are really terrible sorry to read about this impression, be certain that we will address your reports to the departments involved and include...

Kitchener, Canada
Reviewed 15 February 2015

We just returned home from a stay that was far too short at only 5 days. We arrived February 8th and stayed until February 12th, and our time was exceptional. We had great weather which helped, but this was so much more than just a sunny beach vacation. The hotel is small enough that you don't feel crowded, but not...

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Helpful?
2Thank Chase B
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Michael M, Greetings from Dreams Riviera Cancun! Thank you very much taking the time to write your review and for your nice remarks regarding our staff assistance, room facilities and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will be honored...

Reviewed 14 February 2015

I recently stayed at Dreams Riviera for a family wedding. Service throughout the resort and for the wedding was all top notch! I loved the size of the resort,,not too big, not too small. the food in all of the restaurants was excellent. The Japanese tepanyaki and the French restaurant were my favorites. Definitely would recommend this resort. Martin Sanchez...

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Helpful?
1Thank Karen G
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Karen G, Greetings from Dreams Riviera Cancun! Thank you very much taking the time to write your review and for your nice remarks regarding our staff assistance, room facilities and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. Be confident that Martin...

Saskatchewan
Reviewed 14 February 2015 via mobile

We arrived on January 26th 2015 with a group of 20 guests for our wedding! We had an awesome week with very little complaints. We had a king sized ocean view room (1534) which was great, only small complaint, not a lot of storage space and the shower was sometimes unpredictable for water temperature. Our maid was awesome and our...

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Helpful?
2Thank tawnyia02
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear tawnyia02, Greetings from Dreams Riviera Cancun! Thank you very much taking the time to write your review and for your nice remarks regarding our staff assistance, room facilities and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. Be confident that Maira and...

Hammonton, New Jersey
Reviewed 14 February 2015

Customer service was fantastic. We have been all over the Caribbean, Mexico and Europe and this facility is first rate. Cruz, Irene, and all the staff went out of their way to make every encounter fun and complete. Even when there were errors, they immediately corrected them. Very clean and well kept facility. Highly recommend this property.

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Helpful?
3Thank Gary D
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Lynmark93, Greetings from Dreams Riviera Cancun! Thank you very much taking the time to write your review and for your nice remarks regarding our staff assistance, room facilities and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. Be certain that we will...

New Freedom, Pennsylvania
Reviewed 13 February 2015

I read quite a few negative comments about the resort/staff prior to seeing it with my own eyes. Do not believe the negative comments! This is a great family resort. My wife and I are seasoned travelers and have visited a variety of hotels, from Ritz Carltons and Four Seasons to Hampton Inns. We weren't expecting the property to blow...

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Helpful?
5Thank Bill W
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Bill W, Greetings from Dreams Riviera Cancun! Thank you very much taking the time to write your review and for your nice remarks regarding our staff assistance, room facilities and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. Be confident that Antonio...

Calgary, Canada
Reviewed 13 February 2015

The Reception area of the hotel was lovely, and ended up a major spot for our group to get together for drinks and cards (we were there for a wedding). Throughout our stay, all the staff were accomodating and very helpful! Always a smile, and "my pleasure" when you said thanks for anything. The food here was great, lots of...

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Helpful?
Thank Kwiebs
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear kwiebs, Greetings from this beautiful paradise! Thank you very much taking the time to write your review and for your nice remarks regarding our staff assistance, room facilities and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. Be certain that we will...

Reviewed 13 February 2015 via mobile

I'm not a travel-snob...at all, but I have been to other all inclusive resorts in Cancún, and I know where the acceptable standard in hotel accommodations stands. This has truly been the worst vacation experience of my life, relative to the amount of money it costs to stay at this place. Of course, you can stay at the Grand Velas,...

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Helpful?
13Thank Rocco_Musumeci
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Rocco_Musumeci, Greetings from this beautiful paradise! Thank you so much for sharing your comments and impression with the TA community and with us, we truly appreciate the time you took to write your concerns. It is quite understandable, that sometimes our service and standards do not fulfill our guests’ expectations however we totally value our guests’ opinions since they...

Dublin, Ireland
Reviewed 13 February 2015

What an amazing location and resort. This was our first Dreams, and what a fantastic location. Amazing food & choice, activities, and really nice Scuba diving. You would never have to leave the resort, but that would be a shame. A visit to Cozumel for a dive, or to see Chichen Itza are a must!

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Helpful?
3Thank StanleysIreland
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear StanleyIreland, Greetings from Dreams Riviera Cancun! Thank you very much taking the time to write your review and for your nice remarks regarding our staff assistance, room facilities and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will be honored and...

regina
Reviewed 13 February 2015

Advertised free golf and it's far from. If you want to play late afternoon and carry your clubs it is. Bamboozled into that one ! And no free wifi for what you pay....wow! That's brutal. Palace Resorts for the value are a much better option imo. For the cost of this resort you expect all the little extras and they...

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Helpful?
2Thank bshynk
eConciergeKarla, Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear bshynk, Greetings from this beautiful paradise! Thank you so much for sharing your comments and impression with the TA community and with us, we truly appreciate the time you took to write your concerns. It is quite understandable, that sometimes our service and standards do not fulfill our guests’ expectations however we totally value our guests’ opinions since they...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The luxurious Dreams Riviera Cancun takes its personality from its incredible location — just 30 minutes from the "hot" excitement of Cancun yet right on the "cool" Caribbean close to Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Most importantly, it is an enchanting wonderland where families, couples, singles and friends enjoy all the pleasures and privileges of Unlimited-Luxury® where everything is included. Your whole being will relax immediately, surrounded by our large sun-dappled swimming pools and a sugar white sand beach. To this, add lush tropical gardens and of course, our fabulous palm-filled beach. Your day and evening activities range from exciting to purely relaxing — with plenty to do for everyone including endless land and water activities, a world-class Dreams Spa by Pevonia and fitness center, nearby golf and much more. "Home" features the uniquely shaped octagonal room or suite, beautifully appointed with a private balcony, marble floors and full marble bath area with Jacuzzi tub and dozens of other luxury amenities and conveniences that anticipate your desires and fulfill them instantly. ... more   less 

Additional Information about Dreams Riviera Cancun Resort & Spa

Address: Carretera Federal 307 | Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: ₹ 20,670 - ₹ 45,706 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Dreams Riviera Cancun Resort & Spa 4.5*
Number of rooms: 486
Reservation Options:
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Also Known As:
Dreams Riviera Cancun Resort And Spa
Dreams Riviera Cancun Hotel Puerto Morelos
Dreams Riviera Cancun Resort & Spa Riviera Maya/Puerto Morelos, Mexico
Hotel Style:
#2 Business Hotel in Puerto Morelos
#5 Romantic Hotel in Puerto Morelos
#6 Family Hotel in Puerto Morelos
#9 Spa Hotel in Puerto Morelos
#9 On the Beach Hotel in Puerto Morelos
#10 Luxury Hotel in Puerto Morelos
#10 Top resorts Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Dreams Riviera Cancun Resort & Spa staff and other travellers.
546 questions
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Rockville, Maryland
8 months ago

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Questions? Get answers from Dreams Riviera Cancun Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They need to remember to do turn down service ”
 of 5 bubbles bellisima2016, 18 Jan 2017 | Read review
“rooms on higher/ the top floor give you a great view even if you don't spring for the ocean view villa”
 of 5 bubbles barajasd361, 17 Jan 2017 | Read review
“plunge pool rooms had mostly kids and had no privacy”
 of 5 bubbles keirstinb2017, 17 Jan 2017 | Read review
“All rooms are great, but get one away from the main lobby area as its quite noisy”
 of 5 bubbles totallybailey, 16 Jan 2017 | Read review
“Room 2308 Was a nice view of pool area and ocean, with jacuzzi on balcony”
 of 5 bubbles gailr697, 16 Jan 2017 | Read review
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