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Dreams Riviera Cancun Resort & Spa

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Dreams Riviera Cancun Resort & Spa
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5,555 Reviews from our TripAdvisor Community

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Showing 4,766: English reviews
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Arlington, Texas
Reviewed yesterday NEW

We recently returned from DRC after 6 nights. Myself, wife, and teen son made a spring-break trip. We have stayed at many, many, all-inclusive resorts on Riviera Maya. Our impression of this one is initially the rooms are very small for a high-end resort, and they lack the privacy of other less expensive resorts. The bathrooms of the regular "junior...

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Helpful?
Thank Ultramayan
Chicago, Illinois
Reviewed 2 days ago NEWvia mobile

So disappointed. This resort is not worth the money. Staff is not friendly; look unhappy to be there. Reception was cold at front desk and room was not ready (not good when you've spent a lot of money on booking and traveled all day). Resort credit was a joke. Can't use the $200 in one place (can use $40 at...

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Helpful?
1Thank taymcmurray
Saint Louis, Missouri
Reviewed 2 days ago NEWvia mobile

I have been to several all inclusive resorts and have never had an experience like this. The staff went above and beyond! Cristina from the spa was absolutely wonderful! Carlos, our beach waiter, was so wonderful! He knew our whole family by name and knew our drinks! I am absolutely amazed with this place and will DEFINITELY be going back!...

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Helpful?
1Thank honty7
Reviewed 2 days ago NEWvia mobile

The resort is extremely well maintained and the staff are well versed in the definition of customer service. All staff are pleasant and are either fluent or have a very good grasp of the English language. The pools are great and the variety of restaurants help provide a great choice of options for meals. The beach is beautiful! (Unfortunately, the...

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Helpful?
Thank Mike M
Port Angeles, Washington
Reviewed 2 days ago NEW

Had a fourth floor ocean view room. It was near the elevator and the pool which worked out very well. The food at every restaurant was exceptional. The service was also outstanding with everyone eager to please. Room was plenty big and very well laid out.

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Helpful?
Thank mgwink
missouri
Reviewed 3 days ago NEW

My husband and I visit Mexico 3-4 times per year, mostly staying at Secrets resorts. I normally am quite pleased with Secrets. Not so much with sister resort Dreams Riviera Cancun. The good- * top shelf liquor everywhere. my husband drinks grey goose and every bar had it. * the beach is beautiful and free of seaweed. nice sandy bottom...

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Helpful?
Thank columbiamo
eConciergeKarla, eConcierge-Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear columbiamo, Greetings from this amazing destination! We would like to start by thanking you for giving us the opportunity to be part of your vacation experiences and for your nice comments drink offer, gastronomical offer, surroundings and overall services. On the other side we are terrible sorry to read that our service couldn’t not fulfill your expectations, be certain...

Knoxville, Tennessee
Reviewed 3 days ago NEW

I just returned from a weeks stay at the Dreams Resort. I am not a seasoned traveler, so my review will only speak of my time at the Dreams Resort. It was absolutely beautiful the entire time we were there, with lovely breezes from the ocean and sun filled afternoons. It was very busy as it was Spring Break for...

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Helpful?
3Thank dawney67
eConciergeKarla, eConcierge-Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear dawney67, Greetings from Dreams Riviera Cancun! Thank you very much for choosing our resort to spend your vacations in this amazing destination and for your great comments about our staff assistance, room and pool facilities, cleanliness and maintenance, entertainment and activities, gastronomical and drink offer, surroundings and overall services. Nothing makes us happier than to learn that the service...

Vancouver, BC
Reviewed 3 days ago NEWvia mobile

The attention to details here is amazing. We will be back! The Entertainment staff and the Staff at Explorers Club for kids go out of their way to make your kids feel special. My son got gifts when he left.

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Helpful?
Thank bellabear026
eConciergeKarla, eConcierge-Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear bellabear026, Greetings from Dreams Riviera Cancun! Thank you very much for choosing our resort to spend your family vacations in this incredible destination and for your wonderful comments about our staff assistance, entertainment center for kids and activities, surroundings and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests...

New York City, New York
Reviewed 4 days ago NEW

This was our second stay at this lush property. While we found some things changed since our stay several years ago: Restaurant food improved but portions quite small, housekeeping good but not quite as meticulous as it had been, we had an amazing time everyday enjoying the pool and beach. Israel the Pool server made sure that we were had...

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Helpful?
Thank Pola W
eConciergeKarla, eConcierge-Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Pola W, Greetings from Dreams Riviera Cancun! Thank you very much for choosing our resort again to spend your beach vacations in this amazing destination and for your marvelous comments about our staff assistance, especially from our rock star on TripAdvisor, one of our best pool waiters Israel. Nothing makes us happier than to learn that the service provided...

San Antonio, TX
Reviewed 5 days ago NEW

I stayed at the Dreams Riviera Cancun over a long weekend in mid-February 2017, with my wife and 14 year-old daughter. We’ve stayed at over 10 resorts during 14 visits to the Mayan Riviera, and we give Dreams high marks. I provide more details and insights below, but can confirm that Dreams provides a great family-oriented resort for those looking...

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Helpful?
7Thank treyleah
eConciergeKarla, eConcierge-Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear treyleah, Greetings from Dreams Riviera Cancun! Thank you very much for choosing our resort to spend your family vacations in this amazing destination and for your spectacular comments about our staff assistance, room facilities, gastronomical and drink offer, entertainment and activities, surroundings and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The luxurious Dreams Riviera Cancun takes its personality from its incredible location — just 30 minutes from the "hot" excitement of Cancun yet right on the "cool" Caribbean close to Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Most importantly, it is an enchanting wonderland where families, couples, singles and friends enjoy all the pleasures and privileges of Unlimited-Luxury® where everything is included. Your whole being will relax immediately, surrounded by our large sun-dappled swimming pools and a sugar white sand beach. To this, add lush tropical gardens and of course, our fabulous palm-filled beach. Your day and evening activities range from exciting to purely relaxing — with plenty to do for everyone including endless land and water activities, a world-class Dreams Spa by Pevonia and fitness center, nearby golf and much more. "Home" features the uniquely shaped octagonal room or suite, beautifully appointed with a private balcony, marble floors and full marble bath area with Jacuzzi tub and dozens of other luxury amenities and conveniences that anticipate your desires and fulfill them instantly. ... more   less 

Additional Information about Dreams Riviera Cancun Resort & Spa

Address: Carretera Federal 307 | Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: ₹ 17,350 - ₹ 61,084 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Dreams Riviera Cancun Resort & Spa 4.5*
Number of rooms: 486
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Despegar.com, Hotels.com and Jetsetter so you can book your Dreams Riviera Cancun Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Dreams Riviera Cancun Resort And Spa
Dreams Riviera Cancun Hotel Puerto Morelos
Dreams Riviera Cancun Resort & Spa Riviera Maya/Puerto Morelos, Mexico
Hotel Style:
#2 Business Hotel in Puerto Morelos
#5 Romantic Hotel in Puerto Morelos
#6 Family Hotel in Puerto Morelos
#9 On the Beach Hotel in Puerto Morelos
#9 Spa Hotel in Puerto Morelos
#10 Top resorts Hotel in Puerto Morelos
#10 Luxury Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Dreams Riviera Cancun Resort & Spa staff and other travellers.
648 questions
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Questions? Get answers from Dreams Riviera Cancun Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgrade if you need space and privacy.”
 of 5 bubbles Ultramayan, 25 Mar 2017 | Read review
“It was a small resort so the was not a lot of walking that had to be done. Any room was a good location.”
 of 5 bubbles mgwink, 24 Mar 2017 | Read review
“Don't spring for the plunge pool rooms, the water is never warm enough”
 of 5 bubbles PolaW, 22 Mar 2017 | Read review
“Our room was very nice, beautiful view, very clean THANK YOU LUTZ our maid on 5th floor.”
 of 5 bubbles carolnwallyw, 20 Mar 2017 | Read review
“The ocean view honeymoon suites aren't cheap, but the view is spectacular.”
 of 5 bubbles pmoran9000, 20 Mar 2017 | Read review
5 of 5