We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Carmen Hacienda

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
Management photos
Carmen Hacienda
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow

20 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
  • More
Showing 14: English reviews
Reading, Michigan
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 March 2013

We were here for a week in March and found everything to be very satisfactory. The room {#106} was next to the dive shop, and we loved all the activity and the people we super friendly and courteous that run the dive shop.The pool was crystal clear and there is good swimming right out front. The location of this hotel... More 

2 Thank Windyhill_13
Gabriola Island, Canada
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 23 February 2013

Stayed here for there days - reception staff very friendly - spoke English. Nice clean large accommodations. Ground level rooms the best as right by pool and closer to beach. Upstairs rooms very hot in the morning as no protection from sun - and no place to sit outside so have to take all your beach stuff down to pool... More 

Thank bickbea
Quincy, Michigan
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 March 2011

We were here for a week in March. We always had great cleaning service and plenty of hot water. The air worked fine and so did the T.V. We have been here for three years and will probably be back. The location is wonderful as we went to town three to four times a day and it is an easy... More 

1 Thank Windyhill3
Parma, Italy
Level Contributor
377 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 211 helpful votes
Reviewed 25 August 2010

I do have a positive judge for this Hotel and probably I will come back here one day just for the great view you can have on the ocean from your room. All the rest was just minimal as receptioners, cleaning service and the room. It was very cheap because of an offer of the day, so we dind't care... More 

3 Thank rollingtraveller
Level Contributor
296 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed 10 June 2010

Good value for here, but not for interior Yucatan. Plain rooms. Cobwebs not hovered up (good as stopped mossies coming through gaps around door). Room 106 right next to dive shop. Friendly but not private. Good access to nice pool and beach.

Thank BrightonShredhead
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 May 2010

The table was never cleaned after we seated down, the waiter brought us lukewarm coffe and dropped tje menu on the table without a word. he came back and we ordered chilaquiles with chicken in green sauce and speificlly asked the guy to bring refried beans with them, he told us yeah no problem and left, there was only another... More 

1 Thank paconpuerto

Travellers are raving about these Puerto Morelos hotels

Tulsa, OK
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 May 2010

We stayed at Carmen Hacienda for 7 nights the first week in May, 2010. The rooms are nice size and very clean. The bathroom always had hot water and lots of pressure. We stayed on the first floor right by the pool. There is a table and chairs right outside the door and a hammock. During the week there were... More 

Thank DeeDeeTulsa_OK
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 13 March 2010

Let me start with the positives of this hotel. The location is perfect, on the beach & close to town. Every room has a view. The rooms were a bit small, but adequate. There is parking and the showers were always hot and had great water pressure. There is an on-site dive shop, Aquanauts, which was convenient and offered great... More 

1 Thank tiarosa
Vancouver, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 March 2010

We enjoyed our stay at the Carmen Hacienda. It was quiet and clean and the staff were very helpful and friendly. It was fabulous to be able to lounge on the beach so close to our hotel room. We'd definately stay here again!

Thank teacheronvac
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 19 February 2010

If you are looking for off the beaten path, don't believe the hype. Puerto Morelos (if one is staying by the beach/town square) is packed with tourists, and not much interaction with town residents (Mexicans-not foreigners) unless they are tourism-focused employees. Smaller town yes, but hard to find local flair. Restaurants are expensive (as compared to ones in most Mexican... More 

Thank italvegan

10 photos of this hotel

Traveller photos: See what travellers like you saw

All Traveller Photos (10)
Room/Suite (2)
Pool/Beach Area (1)
Hotel & Grounds (2)
View from Room (1)
Other (4)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Puerto Morelos hotels
0.1 km away
Hotel Hacienda Morelos
Hotel Hacienda Morelos
#20 of 26 in Puerto Morelos
328 reviews
0.3 km away
Hotel el Moro
Hotel el Moro
#15 of 26 in Puerto Morelos
256 reviews
1.1 km away
Hotel Arrecifes Suites
Hotel Arrecifes Suites
#16 of 26 in Puerto Morelos
66 reviews
Show Prices
Show Prices
Show Prices
0.1 km away
Posada Amor
Posada Amor
#7 of 18 in Puerto Morelos
68 reviews
1.0 km away
Rancho Sak-Ol
Rancho Sak-Ol
#5 of 18 in Puerto Morelos
185 reviews
3.1 km away
Acamaya Reef
Acamaya Reef
#18 of 26 in Puerto Morelos
100 reviews
Show Prices
Show Prices
Show Prices


  • Restaurant
  • Pool
  • Free Parking
  • Beachfront
  • Bar/Lounge
About the property
  • Beachfront
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
In your room
  • Air Conditioning
  • Free Parking

Additional Information about Carmen Hacienda

Address: Avenida Rafael E. Melgar N. 5, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Number of rooms: 296
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA so you can book your Carmen Hacienda reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Carmen Hacienda Hotel Puerto Morelos
Carmen Hacienda Puerto Morelos
Carmen Hacienda Riviera Maya/Puerto Morelos, Mexico
Hotel Style:
#18 On the Beach Hotel in Puerto Morelos
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Carmen Hacienda staff and other travellers.
1 question
Ask a question
Questions? Get answers from Carmen Hacienda staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We love the pool side room!”
 of 5 bubbles Windyhill_13, 18 Mar 2013 | Read review
“All rooms have A/C - main level rooms much better.”
  •                   Bedroom
 of 5 bubbles bickbea, 23 Feb 2013 | Read review
2 of 2
Enter dates for best prices
Check In Check Out
Price Your Stay