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Now Jade Riviera Cancun

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Now Jade Riviera Cancun
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7,396 Reviews from our TripAdvisor Community

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Showing 6,537: English reviews
Chicago, Illinois
1 review
Reviewed yesterday NEW

We had 5 family's fly in from different states and stay for Thanksgiving week. Service was outstanding, everyone went above and beyond to make our stay fantastic. Erik the GM, Aberham and Moises were unbelievable with everything they did. We would DEFINITELY stay here next time and would recommend to friends and family.

Review collected in partnership with this hotel

Helpful?
Thank mistyh403
Monroe, Louisiana
1 review
Reviewed yesterday NEW

Really enjoyed my stay. Upon arrival I was greeted with a cold towel and drink. An updated hotel with posh features. WiFi was worked fairly well, food was excellent with lots of choices. The buffet restaurant was especially delicious. We stayed in the junior suite w/ garden view which we loved! The room was very spacious and beds were comfortable.... More 

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Helpful?
Thank lemason018
Lilburn
1 review
Reviewed yesterday NEW

The whole experience was awesome The staff was super sweet, the food was excellent. The hotel was nice. The only bad thing is the beach was full of rocks I couldn't get in and enjoyed the beach... Other then that everything was great

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Helpful?
Thank luzdalizr
ANTIGO
1 review
Reviewed yesterday NEW

Now Jade was a beautiful resort. Food was delicious, staff was great. The beach was kind of small but the sand was clean and water clear. We spent most of our time at the pools which were all great. :)

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Helpful?
Thank alyssa_peterson22
Sarasota, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

Hotel is nice and clean with good food selection. We have a 6 and 9 year old they loved the kids club and the staff their Ana Pauo, Anna and Dayanne were great. Marvin cleaned our room everyday. The french restaurant is the best Estaban is great waiter. The Entertainment crew is also great with activities and nightly show Monica,Manny,... More 

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Helpful?
Thank Mike M
1 review
Reviewed 2 days ago NEW via mobile

I had a lovely week at Now Jade. I was here alone to take in the sun and sand--originally not booked on the preferred club side. After walking past the family pool I promptly upgraded and it was worth every penny. The adults only side was quiet and beautiful with a party scene at the swim up bar. The food... More 

Helpful?
Thank amanda h
Philadelphia, Pennsylvania
1 review
Reviewed 2 days ago NEW

Great people with great food, pools, room service, and many many activities on site. Don't fall for their timeshare event unless you want to buy, because they tell you it takes 90 minutes but in fact it takes double that. Just go to the resort and enjoy everything. The massage was amazing, look for sales, or deals.

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Helpful?
Thank Ahmed M
Katy, Texas
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 days ago NEW

Hotel was pretty and clean, we traveled to a congress and it was peaceful because we got an upgrade to the prefer side. the room was clean and luis was amazing keeping it nice, but the tub didn't work and i had to receive the service employee with the rope on... very uncomfortable. Also, we had to listen early morning... More 

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Helpful?
Thank Jennifer A
Amherstburg, Ontario
1 review
Reviewed 2 days ago NEW

One of the best resorts I've stayed at. The food was fantastic. Loved that we didn't have to make reservations at the restaurants. We could dine at any of the restaurants as many or little as we wantef

Review collected in partnership with this hotel

Helpful?
Thank smbk466
Jersey City, New Jersey
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 days ago NEW via mobile

I don't even know where to begin.. Planned this trip months in advance, so we could celebrate my 40th birthday with my family of 6, 2 adults and 4 kids. We booked 2 connecting room to accommodate all of us. The arrival and check in went smoothly in this beautiful grounds resort! We were super excited as everyone was nice... More 

Helpful?
2 Thank hotmammaNewYork
NowJadeRC, Social Media at Now Jade Riviera Cancun, responded to this review

Dear hotmammaNewYork, It is with great concern that I read your feedback about how we did not manage to exceed your expectations during your stay, please know that day by day each and every staff member puts very much effort in order to work hard and to accomplish your every needs, our goal is to make your holidays as perfect... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Now Jade Riviera Cancun. Located just 12 miles from Cancun International Airport and minutes from the quaint fishing town of Puerto Morelos, Now Jade Riviera Cancun provides guests with 2,640 feet of pure crystal white sand and refreshing azure waters. Guests will become immersed in a setting where style and sophistication meet relaxation and comfort. Each suite is truly exquisite featuring beautiful views of flourishing gardens or crystal clear ocean. This unique property features 550 luxurious suites each complete with private furnished balcony or terrace and Jacuzzi for two. All finely appointed suites offer king size or two double beds, marble floors, air-conditioning with in-room climate control, daily refreshed mini bars and 24-hour room and concierge services. Snorkel, kayak, windsurf or deep sea dive in the vast blue waters or simply relax under the warmth of the sun on the white sandy beach. Perfect your golf swing on one of the famous courses located nearby or indulge a vast set of treatments offered at the world- class spa. Little ones will have the opportunity to partake in many day and nighttime activities provided by the Explorer’s Club for Kids. When the sun sets come enjoy live themed shows in our large indoor theater or sip on a cocktail as you relax at Eclipse Night Club. All this and much more await you at Now Jade Riviera Cancun. ... more   less 

Additional Information about Now Jade Riviera Cancun

Address: Blvd. El Sid Mz. 20 | Lote 1-1 Sm.3 Unidad 26, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: ₹ 17,728 - ₹ 46,366 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Jade Riviera Cancun 4*
Number of rooms: 550
Reservation Options:
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Also Known As:
Now Jade Riviera Cancun Hotel Puerto Morelos
Now Jade Riviera Cancun Resort And Spa
Nh Hotels Puerto Morelos
Nh Hotel Puerto Morelos
Now Jade Riviera Cancun Riviera Maya/Puerto Morelos, Mexico
Hotel Style:
#3 Business Hotel in Puerto Morelos
#7 Family Hotel in Puerto Morelos
#8 On the Beach Hotel in Puerto Morelos
#8 Spa Hotel in Puerto Morelos
#8 Romantic Hotel in Puerto Morelos
#9 Top resorts Hotel in Puerto Morelos
#9 Luxury Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Now Jade Riviera Cancun staff and other travellers.
737 questions
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Questions? Get answers from Now Jade Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure to get Beach Front, if you want to be right on the ocean. I got Beach view which was not right on the beach, but I still was able to see the ocean.”
 of 5 bubbles ahmedmO9779ZG, 2 Dec 2016 | Read review
“Make sure you get a good description of the room because we were told we had an upgrade and the room only had a view of the pool and all the service staff keep running there service cars very loudly in the morning. ”
 of 5 bubbles M3133WNjennifera, 2 Dec 2016 | Read review
“Upgrade to Preferred Status-building 9 was very quiet”
 of 5 bubbles nellebell23, 30 Nov 2016 | Read review
“Preferred Club- Ocean View bldg. 8”
 of 5 bubbles MAllenEaddy, 30 Nov 2016 | Read review
“they will try to make u upgrade when you are checking in, don't do it its not worth it”
 of 5 bubbles vangelika2016, 29 Nov 2016 | Read review
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