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AJ Hotel & Spa

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1 room 2 adults 0 children
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AJ Hotel & Spa
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303 Reviews from our TripAdvisor Community

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Showing 21: English reviews
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Walsall, United Kingdom
Reviewed 1 week ago via mobile

Nice enough hotel but not ski in ski out as you have to get hotel shuttle bus to the gondola. Only takes 5 mins on the bus and we got straight on every morning at half 8 and back on evening on the last bus at 5.30. Didnt cause us to much problems but can imagine would be busy and...

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1Thank Dave E
Reviewed 1 week ago

The wifi didn't work too well, but all in all it is a good value for money hotel. It could do with an update in areas and the beds were not that comfortable, but the rooms were very clean, adequate, lovely and warm in a very cold February! We had plenty of hot water. The spa used to be free...

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Thank Amanda C
Mumbai, India
Reviewed 10 December 2016

I visited this place with my 7 friends. Overall the food was good.. Need to work more on its taste.. Pretty decent ambience.. Courteous staff.. No delays in service except very few instances in all my visits which I think its ok .You can't expect 100% from any restaurant in this aspect.

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Thank ggmumbaikar
Reviewed 2 November 2016 via mobile

Rooms small. Spa cold. Steam room broken. Luke warm water in rooms. We asked to pay for an upgrade. Was told there were no clean rooms available because of staffing problems. Have two small children. 3 days of cold showers ahead of us. Have stayed in many hotels all around andorra and this is very poor. Have also read responses...

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1Thank steve p
Tarragona, Spain
Reviewed 26 July 2016

Even that the hotel is a 4 stars, the service was not complete, they said that it was because there were not too many clients, and the room looks quite old and beds were not very comfortable. We asked for another room, but they offered to change the beds...we don't really know if they do it, because we didn't feel...

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Thank Alex S
Plymouth, United Kingdom
Reviewed 16 December 2015 via mobile

The facilities of the hotel are very poor: cold water in the spa, one of the saunas was not opened, food is not so good, some rooms shouldn't be given either because ac is not working or are very noisy at night. A part from that, the best thing of the hotel is their staff; always friendly and resourceful. If...

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Helpful?
Thank Lau B
Adriana I, Gerente at AJ Hotel & Spa, responded to this review

Dear Lau B, First of all thank you for share your comments about Hotel Magic Canillo, these will help us to improve our service and give the best experience to our customers. We are very sorry about your experience in our Spa, our Hammam nowdays is out of service and we hope that in a couple of weeks will be...

Reviewed 3 May 2015 via mobile

I came to this hotel when I went skiing with my school in February. The rooms were nice and very clean but the wifi was very poor. The food wasn't the best either. The staff were very polite and helped us with anything.

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Thank FraserHeaton
Madrid
Reviewed 28 December 2014 via mobile

Could not use wifi in the rooms and reception wifi speed was poor, couldn't park the car in the parking because it was full.it snowed and we couldn't use it at all because it was surrounded by a lot of snow. the food was very mediocre, specially the dinner and the water in the spa was so cold. The hotel...

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2Thank al_mgp26
Adriana I, Director General at AJ Hotel & Spa, responded to this review

Dear clients al_mgp26, I would like to thank you very much for your comments about your recent stay at our Hotel. We are working hard to achieve the highest guest satisfaction posible and your comments help us to improve our services every day. We have taken good note regarding the comments about the WIFI problems and we are working to...

Nottingham, United Kingdom
Reviewed 22 February 2014

DO NOT walk up the hill it's bigger than the slope. You defiantly need a car unless your fit because it's only about 400 metres from the ski lift but it's about 2 mile by road because of all of the zig zags. The restraunt is fine quite a lot of English food. There is a few English in the...

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4Thank Michael G
Antwerp, Belgium
Reviewed 28 August 2013

Just back from the hotel. There is parking available for free in the streets, you can also park in the garage which costs 10,43 euro's per night. The people at the reception don't speak English or French very well, Spanish is the language. The rooms are big enough (for 2) and are decorated in a neutral style. The only thing...

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2Thank Kristine O

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms

Additional Information about AJ Hotel & Spa

Address: Carretera del Forn s/n, Urbanitzacio | Riba Grossa, Canillo AD100, Andorra (Formerly Hotel Magic Canillo)
Region: Andorra > Canillo Parish > Canillo
Price Range: ₹ 5,832 - ₹ 12,468 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — AJ Hotel & Spa 4*
Number of rooms: 80
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Hotel Style:
#4 Luxury Hotel in Canillo
#5 Spa Hotel in Canillo
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Questions & Answers

Here's what travellers have asked, with answers from AJ Hotel & Spa staff and other travellers.
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Questions? Get answers from AJ Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Floors - 3 to 1st floor have the best views of the mountains. Floor -4 is on the same floor as the bar, but it was not noisy at all.”
 of 5 bubbles amandacO7696IM, 15 Feb 2017 | Read review
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