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Hotel Masai Utama

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8 Reviews from our TripAdvisor Community

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Showing 8: English reviews
Shah Alam, Malaysia
Reviewed 8 July 2015

The hotel looks old and worn out. Needs lots of improvement. The room was dusty and dirty. I got skin irritation after staying here. The hotel location is pretty far from the city. Not much necessity available in its surroundings. The price was justified, but the cleanliness is out of the window. This would be the last time, I am...

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Helpful?
1Thank Jody_Soon7
Singapore, Singapore
Reviewed 8 May 2014

Stay 3 nights from 5/5/14 to 8/5/14.This is my first time stay in the hotel.I stay in room 107. First of all, the carpets need to be change.The day curtain look like it has been there since the opening of this hotel. It has not been wash and full of stain and cigarette holes. The toilet hanger bar is missing...

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2Thank peter109simei
MU-GenManager, General Manager at Hotel Masai Utama, responded to this review

Dear Sir Thank you for taking the time to give us your views. Positive or negative, your comments are essential to help us improve. We are currently working on action plans to address some of the issues you raised. A further update will be posted to let you know what we have already done to improve things to ensure our...

Reviewed 8 February 2014 via mobile

First time stay in this hotel. .never plan..The price quite good might be CNY offer discount. ..we stay in family suite. The friendly reception . There is no tissue in the room.The bathrooms quite big, and clean. Need to improved their breakfast for the quest. Very poor the food nasi goreng , fired mee hoon no taste at all also...

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2Thank Soffylia I
MU-GenManager, General Manager at Hotel Masai Utama, responded to this review

Firstly, we would like to thank you for staying with us during your recent visit to Johor Bahru, and we appreciate your valuable feedback. I want to sincerely apologize for the unacceptable meal you were served at breakfast. Providing our guests with high quality, delicious food is one of our highest priorities. We want you to know that we value...

Orchard Road, Singapore
Reviewed 20 October 2013

Welcoming, Accomadating and Friendly Staff !!!! My 3days 2nites stay from13th-15th October was a very Happy Stayed here.We came as early as 10am on the 13th October and was Attended by a friendly Front Office Lady Staff, We have an Early Check In and All Rooms Are Clean and nice. Staff always Smiling and even at the cafe while we...

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2Thank Fathiah Z
MU-GenManager, General Manager at Hotel Masai Utama, responded to this review

Dear Ms Fathiah, Thank you very much for your nice review and for sharing your experience with us. It was a pleasure for us having you as our guest. We are delighted that you enjoyed your stay with us and that you appreciated our location and the services provided by our staff. We are looking forward to welcome you back...

Kuala Lumpur, Wilayah Persekutuan, Malaysia
Reviewed 12 June 2013

The cafe had an excellent ambience. Breakfast was complimentary and the lunch was nice. It seemed flawless. Hung out at night with friends. Draught beer was fresh and crisp. Reasonably priced too. The bartender was great and he paid attention to his customers. Met a lot of friendly people there. Its like a package deal . The hotel is good,...

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Thank dhivakl
Kuala Lumpur, Malaysia
Reviewed 22 March 2013

The room is spacious, clean and nice. The toilet is also spacious with a lot of toiletries. Everything is nice here, the wall is thick enough, the breakfast also not bad. for the price, i would say yes. Helpful and smiling staff. love this hotel :)

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1Thank mynikon
MU-GenManager, General Manager at Hotel Masai Utama, responded to this review

I am glad that you enjoyed your recent stay with us. I will be sure to share your feedback with the entire team. They love knowing that guests appreciate their service. Please tell your friends about our hotel and we would love to see you again soon. Thank you for your kind patronage at Hotel Masai Utama!

Reviewed 20 March 2013

The hotel is very good …and the service is very friendly and the waiter also very good! room rates are inclusive of breakfast when i wake up got something eat free^^ really happy^^ comfortable rooms with free wi-fi access!!

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1Thank jasonchew
Kuala Lumpur, Malaysia
Reviewed 16 March 2013

Located off the Pasir Gudang Highway, the hotel is quite easy to spot, nut be careful not the miss the entry to it as this would entail a long about u turn to get into the area again. Well lit lobby. Reception is fuss free when I arrive around 11 pm. The room that I got was towards the back...

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1Thank LaZirahs
MU-GenManager, General Manager at Hotel Masai Utama, responded to this review

Thank you so much for sharing your experiences online. It means a lot to me and my team that you took time to provide us with your valuable feedback. I have viewed your feedback seriously on the issues that were highlighted, and have personally taken immediate measures with the relevant department concerned. Please be assured that we always strive to...

18 photos of this hotel

Management photos: Courtesy of the property manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Parking
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Smoking rooms available
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Hotel Masai Utama is strategically located along the Pasir Gudang Highway with close proximity to Pasir Gudang Industrial area. The hotel offers 94 comfortable air-conditioned rooms with coffee & tea making facilities, television, hot & cold shower, free wi-fi access, free ample outdoor parking, security guard, CCTV, daily housekeeping. A restaurant, pub and a reflexology centre is available within the vicinity. Affordable rates for Long-Term Stays for business travelers are also available. ... more   less 

Additional Information about Hotel Masai Utama

Address: 103-105 Jalan Masai | Taman Masai Utama, Masai 81750, Malaysia
Region: Malaysia > Johor > Johor Bahru District > Masai
Price Range: ₹ 1,016 - ₹ 1,379 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Masai Utama 3*
Number of rooms: 94
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Questions & Answers

Questions? Get answers from Hotel Masai Utama staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The front room would be a better choice, the ones at the back is noisy as its facing a hostel.”
 of 5 bubbles Jody_Soon7, 7 Jul 2015 | Read review
“for the best room ask the receptionist of this hotel.”
 of 5 bubbles mynikon, 22 Mar 2013 | Read review
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