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Lovely setting but food lets this place down.
Arrived at 2pm and seems food had been on hotplate since early lunch time as it was cold, dry and over-cooked. Service good, got food replaced but still poor standard of food for the price!!! Hesitant to...More
Thank julie t
Response from philfearn, General Manager at Unicorn HotelResponded 5 November 2017
Apologies for you recent visit. We do try and exceed customers expectations for good quality food at a reasonable price. We do hope you visit us again and we can restore your faith in the Unicorn.
If you would like to discuss further do not...More
Stayed here Sunday for a second time. Again had room at the front, so thank you for that. Staff welcoming as ever and quick check-in. The room was nicely decorated and the bed was very good. Evening meal downstairs was good as was breakfast yesterday...More
Response from UnicornHotel_Manager, Manager at Unicorn HotelResponded 30 September 2017
Thank you so much for all the lovely comments. I have passed your comments on to the relevant team that were working during your stay. We are currently in the process of replacing sealant in the bathrooms throughout the hotel, so this should...More
Visited on 02/08/17 with my partner .Qued the bar for over 20 minutes .gave eye contact to the only two bar staff on duty then one of them left the bar to go and get some help still no one came. I saw the feed...More
Thank Simon L
Response from philfearn, General Manager at Unicorn HotelResponded 10 September 2017
Apologies that your recent experience was not to your satisfaction we do always try and exceed people expectations and apologise this was not the case.
Have just returned from a one nights stay at the Unicorn at was very impressed.
Beautiful location and excellent service throughout. Room was large with a superb modern bathroom and comfy bed yet the room still held its traditional style. The staff and landlord/landlady were...More
Thank Hazel C
Response from UnicornHotel_Manager, Manager at Unicorn HotelResponded 30 August 2017
Dear Hazel C,
Thank you so much for your lovely comments; I will be sure to pass them on to the relevant members of team. Glad you enjoyed our outside Peroni bar which we are hoping to keep as a regular fair weather fixture.
Waiting staff attentive and welcoming. Food menu choice very good with options for vegan guest. Food arrived after approx 20 minutes (6 guests). All dishes hot and well presented although chicken tikka salad not the usual pieces of chicken but looked to be chicken curry...More
Thank Sue E
Response from UnicornHotel_Manager, General Manager at Unicorn HotelResponded 29 August 2017
Thank you for your review I have passed your thoughts to our Head Chef and hope to see you again soon.