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Bravo Caracol

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Bravo Caracol
Bravo Caracol
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803 Reviews from our TripAdvisor Community

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Showing 502: English reviews
lifesabeachLindsay
Reviewed yesterday NEW

This was our 1st trip to Santa Lucia but about 14th to Cuba. Low price, trying some place new and hoping to see flamingos were main reasons for choosing this area. We rented a scooter partly for fun of it but it also allowed us to explore the area and go to La Boca on our own schedule. We went...

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Helpful?
1Thank Kevin W
renfrew
Reviewed yesterday NEW

My husband and I arrived at Caracol on Feb 10th, our flight was an hour late but upon check in they had containers with a sandwich, juice and apple for us to take to our rooms as the dining room was closed. Thanks to Jennifer we again received all our room requests and my husband was able to enjoy his...

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1Thank Mandy D
Montreal, Canada
Reviewed 2 weeks ago

We (5 persons from Montreal and Toronto) spent 2 weeks there in early December 2016. All of us liked this hotel very much. About a year ago the hotel was thoroughly renovated: rooms, bathrooms, furniture, landscaping. Only in two five star hotels we had a better food. The main reason for our very good impression was attitude and work ethics...

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3Thank maxwaluchem
RRPP_VBCaracol, Director General at Bravo Caracol, responded to this review

Dear maxwaluchem, Thank you for sharing this excellent review on our hotel. Your opinion on our staff and managers is very wellcome, we´ll make sure this review is known to all of them. Also will keep working on entertainment and shows and you will see improvements on your next visit. We hope to see you soon!!! Best regards Santiago Pérez...

Renfrew, Canada
Reviewed 4 weeks ago

I have been going to this resort at least twice a year since the early 2000's. I was unable to visit during and shortly after the renovations, so I was anxious to see how the hotel was now being run. I arrived in late November, and was greeted by many of the same wonderful staff. The hotel has undergone some...

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4Thank Beachlovertoo
Lisbeth M, Director de Relaciones Públicas at Bravo Caracol, responded to this review

Dear Beachlovertoo, Thank you for you excellent review on Bravo Caracol, its a pleasure to read your nice words, specially after all these years of visits. We are working hard to keep it up!!! Waiting for your next trip, to make it even better!!!!

Reviewed 5 weeks ago

I was lucky to have found this hotel and stayed in during my holidays, it's not only comfortable and very clean in all aspects, but the food served was unbelievable delicious,different varieties of vegetables,fruits and deserts, in addition to the main menu,which satisfies any taste, The service was excellent,the room was very tidy and clean and the employees were very...

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3Thank kasim a
Lisbeth M, Director Comercial at Bravo Caracol, responded to this review

Hi Kasim, It makes us very proud to read your review on our hotel. We will share it with all workers and staff, they will feel happy to read it, as you know they are our best asset. Its our pleasure that you enjoyed the food ...and thank you for recommending us. We all hope to see you soon this...

Reviewed 4 January 2017

Spent two great weeks at Caracol Dec.2-16.In a previous review I described the renovations so no need to do that again. Weather was fantastic two five minute showers in the two weeks, windy a few days and no can't see ums. Little seaweed on the beach, but was removed every day, the shoreline is being kept spotless I presume the...

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5Thank Beachloverforever22
Lisbeth M, Director Comercial at Bravo Caracol, responded to this review

Dear Beachloverforever22, Thank you for visiting us once more, we are all already missing you. You know all Caracol staff is kind and loves your visits and do our best to make your vacation memorable and relaxed, so we cleared the staff member rude beahavior with our entertainment manager and made sure this issue wont repeat itself again. We hope...

Reviewed 11 December 2016

Beach was not clean to my surprise! Food was ok, i was able to eat! Nothing special! Thanks God had no diarrhea! Homeless cats and sick dogs are waiting for you at the restaurant-buffet! Horrible to observe and smell it !! It was very disturbing! Rooms are very clean, bathrooms as well! The stuff is lazy and not welcoming! Only...

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Thank Beatifulcity
Lisbeth M, Director Comercial at Bravo Caracol, responded to this review

Dear Milena K, First of all we must say we are sorry that your experience in Caracol was not as expected. Our staff is our most valued asset and teh reason many english and french speaking guests return to our hotel. Animals are not allowed inside the premises, though some wander around our gardens they never have access to such...

Reviewed 17 November 2016 via mobile

The bus left 4 guests at the airport while they were waiting in line for money exchange. Not good at all...the resort staffs are cold and lazy..food choices are minimum. And Santa Lucia are very quiet. Mucho police ...very boring boring week..and the Italian guests are cheap..no tips at all lol.

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5Thank Hang H
Lisbeth M, Director Comercial at Bravo Caracol, responded to this review

Dear Mr Hang, First of all we want to thank you for your opinion and tell you that we are sorry that, this time, your experinece in Bravo Caracol was not as good as the previous ones. Hotel Management will take action to improve food variety, though we would have appreciated more details about your preferences since we work according...

Canada
Reviewed 8 November 2016

We are just back from 2 weeks at Caracol and I am so conflicted about leaving my feedback on tripadvisor. The staff are great, in fact I would say they are the best I have ever encountered in 9 trips to Cuba. Not a rude or snarly person in the bunch. The manager and customer service reps were always around...

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6Thank dreamingCanada
Lisbeth M, Director Comercial at Bravo Caracol, responded to this review

Dear Dreamingcanada, Thank you for sharing your opinion on our hotel and specially thanks for the kind words towards our staff and service in general, although management is working on improving the variety of fruits and vegetables. We are really sorry that your experience was not a perfect one due to the beach works, however this was necessary since after...

Hamilton, Canada
Reviewed 26 October 2016

before going to Cuba I heard bad things about food and amenities, you need to experience it for yourself. I had a great time the people are very friendly and engaging they want to get involved all the time if your interested with games and sports. The food wasn't a 5 start selection but a good variety for all. the...

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3Thank mooseman19
Lisbeth M, Director Comercial at Bravo Caracol, responded to this review

Dear mooseman19, It´s so nice to know you had a great vacation in Caracol. It´s our pleasure to hear that you will bw returning and you will find a anice surprise with all the improvements. There is a new 65´TV in the lobby and one iin the beach bar. Pool was refurbished and so was the stage. We are sure...

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Near Bravo Caracol

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Caracol Hotel, with 150 mini suites is right in front of a of white sand beach and Cuba's largest Coral reef located in Santa Lucía. This all inclusive hotel is unique because of its Caribbean environment provided by a varied entertainment program for adults and children, personalised attentions from an experienced and friendly staff that will make you feel like home. ... more   less 

Additional Information about Bravo Caracol

Address: Ave. Turistica Santa Lucia | Camagüey, Cuba, Playa Santa Lucia 74250, Cuba (Formerly Club Amigo Caracol)
Region: Caribbean > Cuba > Camaguey Province > Playa Santa Lucia
Price Range: ₹ 6,654 - ₹ 11,425 (Based on Average Rates for a Standard Room)
Number of rooms: 150
Also Known As:
Club Amigo Caracol Hotel Playa Santa Lucia
Hotel Amigo Caracol
Country Inn Camaguey
Bravo Caracol Playa Santa Lucia, Cuba - Camaguey Province
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Questions & Answers

Here's what travellers have asked, with answers from Bravo Caracol staff and other travellers.
58 questions
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Questions? Get answers from Bravo Caracol staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a junior suite close to the beach.”
 of 5 bubbles kevinwF1055KX, 19 Feb 2017 | Read review
“Blocks 400 and 500 to be close to everything”
 of 5 bubbles maxwaluchem, 6 Feb 2017 | Read review
“for more romantic rooms I would advise getting the beach view”
 of 5 bubbles mooseman19, 26 Oct 2016 | Read review
“Second floor rooms are a little quieter”
 of 5 bubbles Gbearhan, 13 Oct 2016 | Read review
“rooms in the 200's are very close to the pool,lobby and ocean”
 of 5 bubbles K8315WQrickm, 24 Sep 2016 | Read review
5 of 5