Gramercy Tulum
Av. Boca Paila Km 9.5, Tulum Beach, Tulum 77780 Mexico
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#14 of 14 hotels in Tulum BeachLocation
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Business
Mid-range
Location
Av. Boca Paila Km 9.5, Tulum Beach, Tulum 77780 Mexico
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 82 out of 100
82
44 Restaurants
within 0.5 kilometers
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Detailed Reviews
BEWARE - this hotel is a scam
We had booked a week at The Gramercy for my husband and I to have a little R&R. After confirming our reservation, our arrival time and the regular things, we got a last minute Whatsapp message say that they had no rooms and that the hotel would be closed for renovations (and had been closed even after confirming our booking!) and they needed ti move us to their sister hotel Azulik.
They admitted they knew the hotel would be closed when they took our reservation, which was super dishonest, so I wanted nothing to do with the company (not to mention the hotel they were trying ti transfer us to has some interesting reviews which was why we did not book it in the first place).
They told me they could issue a refund without a problem if I preferred. I agreed to the refund, which they said would be processed in seven to fourteen days. At the time of writing this, it has been anlmost three months. They have not even issued the confirmation of refund which they said they would provide that day.
So, instead of a lovely week in Mexico, we paid over four thousand dollars to a hotel that could never honour the reservation in the first place and will not give our money back.
We had booked a week at The Gramercy for my husband and I to have a little R&R. After confirming our reservation, our arrival time and the regular things, we got a last minute Whatsapp message say that they had no rooms and that the hotel would be closed for renovations (and had been closed even after confirming our booking!) and they needed ti move us to their sister hotel Azulik.
They admitted they knew the hotel would be closed when they took our reservation, which was super dishonest, so I wanted nothing to do with the company (not to mention the hotel they were trying ti transfer us to has some interesting reviews which was why we did not book it in the first place).
They told me they could issue a refund without a problem if I preferred. I agreed to the refund, which they said would be processed in seven to fourteen days. At the time of writing this, it has been anlmost three months. They have not even issued the confirmation of refund which they said they would provide that day.
So, instead of a lovely week in Mexico, we paid over four thousand dollars to a hotel that could never honour the reservation in the first place and will not give our money back.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Excellent! We had a beautiful room with a lovely view. The staff cleaned it daily. The food was amazing. We did go across the street for breakfast some days for a change of scenery and it was also amazing! Not expensive. The beach was beautiful an service top notch. It's the little things, like waking up to a basket with fresh coffee delivered to our room each morning. Staff was friendly and so accommodating. Been to Tulum since and the other hotel could not compare to this place. Definately going back!
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Date of stay: April 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
In August 2021, the 3 of us went to spend the afternoon on the beach. First impression was that this hotel was run down, nobody was there, it was a ghost town. It was a clear sign, I should have walked away, However the staff was very friendly, convincing me to stay for the afternoon, a major mistake. This hotel is listed as a 5 star hotel, In no way or stretching your imagination is the Gramercy a 5 star hotel.
On that August afternoon at the beach hotel, We ordered 2 cocktails, 1 sparkling water and 1 shisha, for a total bill of 2 236 Mexican Pesos MXN. Paid with a Visa credit card for 2 236 MXN. I used this Visa Card only for this bill at this hotel. I didn't use this credit again during all my stay in Tulum.
Because I usually don't use this visa card abroad, I was contacted by my bank due to a suspicion of fraud. This Hotel instead of charging 2 236 MXN charged me 2 236 USD. I contacted the Hotel, as usually friendly but beside several gentle reminders never refund the wrongly charged credit card. I filed a Fraud Claim. Afterwards, I found several other Gramercy customers who have experienced exactly the same credit card fraud. refer to Booking and Expedia reviews
On that August afternoon at the beach hotel, We ordered 2 cocktails, 1 sparkling water and 1 shisha, for a total bill of 2 236 Mexican Pesos MXN. Paid with a Visa credit card for 2 236 MXN. I used this Visa Card only for this bill at this hotel. I didn't use this credit again during all my stay in Tulum.
Because I usually don't use this visa card abroad, I was contacted by my bank due to a suspicion of fraud. This Hotel instead of charging 2 236 MXN charged me 2 236 USD. I contacted the Hotel, as usually friendly but beside several gentle reminders never refund the wrongly charged credit card. I filed a Fraud Claim. Afterwards, I found several other Gramercy customers who have experienced exactly the same credit card fraud. refer to Booking and Expedia reviews
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
La verdad que el hotel es una maravilla secreta. Desde las habitaciones hasta el servicio de los trabajadores fue absolutamente increíble. Es mi segunda ves en Tulum y tengo que admitir que aveces el servicio puede ser un poco flojo, pero aquí nunca tuve esa experiencia. Si visitan a Gramercy, les recomiendo preguntar por Otoniel, Nayeli o Elezar para un gran servicio.
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Date of stay: December 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
₹32,242 - ₹36,944 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulumTulum Beach
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Claim Your ListingGRAMERCY TULUM (Tulum Beach) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor
Frequently Asked Questions about Gramercy Tulum
Which popular attractions are close to Gramercy Tulum?
Nearby attractions include Aldea Mangle (0.4 km), Escultura Ven A La Luz (0.1 km), and Boutique Mexico Tulum (0.10 km).
What are some restaurants close to Gramercy Tulum?
Conveniently located restaurants include Tora Tulum, Karma Tulum, and Aua De Mar.