Let me give a detailed real review. At first look i was very impressed by online reviews & photos of this property. We were a group of 4 couple with kids. Checkin 11/6/22 Check out 12/6/22. Room nos. 302,303,304 (Together) 305(Backside) We had booked 3 rooms (Deluxe category) directly at hotel in coversation with Mrs. Priyanka & Mr. Mayur on 6th June. On 7th June morning 11:49 I called Mr. Mayur for additional 1 more room, which was unavailable in same category so I agreed for a Standard category which he confirmed. At evening 18:30 around he called me saying Sorry its not available as there is some electric issue(he was lying). Later after much discussion he said on online platform booking.com 2 rooms are reserved so its mistake. Finally to our luck we got a room throught makemytrip.com in same Deluxe category at night, which i informed him at 22:37 so that he can note it & reserve our additional room too. ( PHOTO ATTACHED) At checkin to our shock we got 3 rooms together & 1 room on backside, inspite that they could have reserved 4 th room together with the 3 rooms. We all were with kids so its always pleasurable to stay nearby with our group & enjoy. Afterall that is why we go for holidays in group. The owner Jabbarsinghji too was available at the moment but he swiftly went away as he knew trouble was coming. He is just a sweet talking guy with no solutions hiding his face. Till 1 hour we requested them at the time of Checkin. All Mrs. Priyanka said was sorry. Additional to this we got to know our 3 rooms were comparatively bigger in size of the room given on the backside. For this I complained Mr. Mayur & called in my room for which he said will come again & let me know in 15minutes what could be done. He did'nt turn up. Later we called for a baby cot in room to which when I asked what happen u did'nt reply? And that time there was his hospitality, "Sir, I told you its not available" and simply just walked away on my face. This was the worst behaviour I had seen at any hotel. The swimming pool was dirty with tree leaves & dust as if its was not cleaned & filtered since few days. We requested & got it cleaned after arrival. We were not informed Restaurant timing at arrival. We reached restaurant at 15:30 as we decided to have dip in pool as per kids demand. Ultimately we had to rush outside at the end moment as kids were super hungry. If we had known then we could have planned & reached earlier. For Dinner we decided to order in-room dining for which we called & confirmed around 20:30 to which they said till 22:00 last order can be done. Our wives called the restaurant & asked for few items to which one by one they kept on saying Sorry, not available. Chinese - Not avilable , Cheese Chillly toast Not available, as if they wanted to trouble us. They asked bhaiya what would be available then ? Mr. Bhagwan & 1 more person replied Mam some "Pakoda - Pakodi will be available " thats it. This showed their hospitality behaviour. Finally we guys went there & met MR.BALU as he was some responsible guy at restaurant. He was just one single genuine person we met at the WHOLE PROPERTY. He made our dinner & next morning Breakfast pleasurable. THANKS TO THIS GUY. Kids Play Area: It is just nearby the kitchen backside area, Not maintained at all. With long leaves & grass all over. ( PHOTO ATTACHED ) Rooms: Rooms are nice & resort view is good thats it.…
We visited this month 2 days inthis resort One of the best property place to stay at Mahabaleshwar. It was new property well maintained. Rooms are neat & cleaned. It was pleasant atmosphere. Helpful staff & management. Food is delicious. Mr.Purohit is great helpful nature smiling. Thank u for amazing experience & excellent service,hoping to be back again 👍
Excellent resort with lovely ambience and great staff special thanx to front office executive who made our stay comfortable right from check-in to check -out keep it up Would recommend everyone must vist place in mahableshwar excellent rooms
500 mtr from the main mahabaleshwar market and still feels we are in a very peaceful and calm place. The resort is new and very well designed. Clean rooms, amazing pool area and good food. lot of open space, well lit makes it perfect for a peaceful evening. Highly recommended.
It was very good experience. Superb amenities swimming pool, kids play area, amazing view, superb lights which looks pleasent in the night. And food quality was also good but pure vegetarian. We enjoyed a lot! Regards, Kapil Sadavarte & Dr.Yamini Sadavarte
R R Heritage Resort is a brand new property in Mahableshwar. It boasts 3 wings and the room grade vary as per the wing. It has multiple levels and makes you feel like you are amist nature and a great place to catch the sunset. At the front desk we met Priyanka who made our stay extremely comfortable. The rooms boast of a 4 poster bed flat screen tv and rain shower. Their restaurant serves only veg food however it is only 150 metres from the main market and that makes the location ideal. Gopal in their F&B section has the best suggestions. Hope to visit soon again!