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The Westin Hapuna Beach Resort

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Traveller (2303)
Room & Suite (538)
Pool & Beach (434)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Gold level
Our newly renovated resort along the Kohala Coast at Hapuna Beach, in Kamuela, Hawaii, has officially deputed as The Westin Hapuna Beach Resort.
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Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Spa
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Golf Course
Heated pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Paid Internet
Paid Wifi
Public Wifi
Shuttle Bus Service
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Great View
Charming
HOTEL CLASS
Hotel links
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Hotel deals

Location

Full view
41Car recommended
Grade: 41 out of 100
53Restaurantswithin 10 km
26Attractionswithin 10 km
4,007Reviews
2,397Photos
134Q+A
100Room tips
Traveller rating
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  • 110
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Popular mentions
Have stayed at Hapuna Prince many times and we are very disappointed in the changes since it became a Westin. The service is slow and unfriendly. Waited 25 minutes for a drink in the lounge which no longer provides live music in the evening. Noisy construction going on all day.
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This is our 4th stay here. The hotel has always been a very large, open, minimalist design. Many changes/additions have been made. The open areas now have intimate seating areas with lots of new furniture, a new bar and morning coffee shop. There is an all day "Grab & Go"
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We stayed here Feb 8-13 in a South Tower partial ocean view room which had a wonderful view of the ocean. During our vacation Feb1-13 we also stayed @ the Fairmont Orchid and Marriott Waikoloa Ocean Club. This was our favorite resort that we stayed at. Firstly, when you walk in
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Response from MaunaKeaResort, Guest Relations Manager at The Westin Hapuna Beach Resort
Responded 5 days ago
It is truly our pleasure to deliver a enjoyable stay during your recent visit with us. Thank you for sharing your wonderful experience enjoying everything the resort has to offer. We look forward to your return!
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Now owned by the Marriott oligopoly, with a computer system that recognizes no data from the recently acquired Starwood group: ready, fire, aim! We were "upgraded" to a room that I luckily discovered was next to the ongoing construction. We would have had jackhammers, drills,
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Response from MaunaKeaResort, Guest Relations Manager at The Westin Hapuna Beach Resort
Responded 1 week ago
We are sorry to see your comments regarding the oceanfront towers conversion to private residences by a private developer. We are working closely with their team to minimize the impact on our guest experience. We would like to apologize for any inconveniences during your dining experience but appreciate you bringing this information to the attention of our Hotel Management Team. It is through valued feedback such as yours that we can address all issues to exceed the expectations of our guests. Thank you for your time!
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Many have commented on the quality of this hotel including its location, layout, beach, ground, etc., all of which are justified. However the hotel is not without some problems. The housekeeping, for one, is not up to speed. Dust is collected in many places (phone, cocktable,
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Response from MaunaKeaResort, Guest Relations Manager at The Westin Hapuna Beach Resort
Responded 1 week ago
Thank you for taking the time to share your valued feedback as it is integral to our ability to continue to improve our services. We are sorry to see your comments regarding the cleanliness of the guestroom as that is one of our top priorities. We would like to apologize for any inconveniences during your dining experience at Meridia. Rest assured this information will be shared with the hotel management team. We hope you visit us again should your travels bring you back our way so we may have the opportunity to provide you with an experience that exceeds your expectations! Mahalo
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Balkonsitzmöglichkeit
Balkonliege
Blick zur Zimmertür
Zimmeraussicht - letztes Zimmer im obersten Stockwerk - Baustelle direkt davor
high-tech Toilette mit Licht und Wasserspülung
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123456108
It was very interesting to receive the answer from you that I did. I did try to negotiate with management at the Hotel itself. My career was with an major airline and I know how to negotiate. It did not work with the Westin group. I did make a stink but Westin did not care with the exception of one person. However, resort fees not charged did not help with the fact that I was still in a room that was across from the construction. I also feel you think I must negotiate with management to receive a better room away at South away from North to feel better about the situation. The Manger did not meet with meet after I asked for a meeting numerous times. I was stuck in the room for 10 days with construction except for Sunday. We were treated like we did not exist or that we ever stayed at the hotel before. I always mention 10 days. It is a long time . We loved this hotel. The beach was something I ran every morning. The rooms were wonderful. The noise and lack of concern from management was unbelievable. I will to let me know that this Westin Hotel could care less about your experience at this hotel if you are in the North are of the hotel and how many times your were their before.
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Don’t want to raise your expectations but my husband is and we got upgraded. Now I’m sure if anyone asks, they’ll do their best to accommodate if they have availability. They’re so nice!
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There are mini fridges, but I have never seen a full kitchen at the Hapuna Westin. They are adding kitchens, of course to the Condos that are causing all the construction noise.
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Also! We were told by or drivers that Uber/Lyft is available around 11-12pm because someone always needs a ride. But you may have to wait. When we went in December, the taxi and hotel shuttle cost $90
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I don't know as I didn't ask, but even though it is annoying, we didn't let it destroy our good time at the resort. The view of the ocean was still beautiful. We would go again.
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12345627
"South wing, high floor!! Best views, quiet, private. North wing not as much"
"Ask for South Tower as construction is near North Tower"
"Avoid the construction area and be aware the staff is instructed not to volunteer this info."
"Ask for a room overlooking the ocean!"
"Specify an ocean view."
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12345620
PRICE RANGE
US$ 361 - US$ 907 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
prince hotel kamuelaprince hotel hapuna beachhapuna beach prince hotelprince hotel island of hawaiihapuna prince hotelhapuna beach hotelisland of hawaii prince hotel
FORMERLY KNOWN AS
Hapuna Beach Prince Hotel
LOCATION
United StatesHawaiiIsland of HawaiiKohala CoastPuako
NUMBER OF ROOMS
249
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