We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Fairmont Orchid, Hawaii

Save
Traveller (3271)
Room & Suite (762)
Pool & Beach (586)
Ratings and reviews
Certificate of Excellence
Ratings
Location
Cleanliness
Service
Value
Travellers talk about
“gold floor”(222 reviews)
“north tower”(140 reviews)
“luana lounge”(119 reviews)
View all reviews
What's included
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Restaurant
Free Shuttle or Taxi Services
Room Service
Suites
Poolside Bar
Fitness centre
Concierge
4 Star Hotel
Fairmont Orchid, Hawaii is a Kohala Coast Hawaii oceanfront luxury hotel and resort with white sand lagoon, Hawaiian Spa Without Walls, golf, tennis, five restaurants, extensive meeting and event facilities, and a year-round children's program.
View all hotel information
Location and contact
1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743-9731
Hotel website
20.8 km to Kamuela Airport
21 restaurants are within a 2 km radius
View nearby attractions and restaurants
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (4,568)
There are newer reviews for Fairmont Orchid, Hawaii
See the most recent reviews
Filter reviews
4,150 results
Traveller rating
2,651
985
320
134
60
Traveller type
Time of year
LanguageEnglish
More languages
2,651
985
320
134
60
Show reviews that mention
All reviewsgold floornorth towerluana loungebrown's delihale kaispa without wallspresident's clubbrown's beach housefairmont orchidthe big islandsea turtlesfishsushi restaurantgolf courseour honeymoongarden viewpaddle boards
FilterEnglish
Updating list...
1,301 - 1,305 of 4,150 reviews
Reviewed 23 May 2016

Great place; would stay again. Great working with General Manager's assistant--couldn't be nicer or more accommodating. Housekeeping needs some work though. Baseboards throughout the hotel were grimy and dusty. Never vacuumed the room. Requests for flipping mattress (bad back) and unscented toiletries took three tries...More

2  Thank ShirleyWilloughbyOH
Response from TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, HawaiiResponded 31 May 2016

Aloha Shirley, Mahalo for your very thorough review and your candid feedback, we certainly appreciate your taking the time to post your review. Mahalo.

Reviewed 23 May 2016

My wife and I stayed at the Orchid for a week with a company event in February. The location of the hotel is a delight. You feel completely isolated but can easily get to supermarkets, restaurants, etc. We loved the room. Every room has a...More

1  Thank HGoldenH
Response from TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, HawaiiResponded 31 May 2016

Aloha, Mahalo for taking the time to post your review! We are so happy to hear you enjoyed your stay with us and look forward to welcoming you back very soon!

Reviewed 21 May 2016

Beautiful setting. Pool heated. Fantastic Happy hour at Luana. Staff goes out of their way to make your stay wonderful. Great benefits with presidents club. Beautiful bathroom with lots of amentities. Hale Kai restaurant is reasonable and right on the beachside for watching the sunset....More

Review collected in partnership with Fairmont Hotels & Resorts
1  Thank debraw833
Response from TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, HawaiiResponded 31 May 2016

Aloha Debra, We are so pleased to hear you enjoyed your stay with us! Mahalo!

Reviewed 21 May 2016

Beautifully situated property with exquisitely maintained grounds and landscaping with waterfalls, koi ponds and plumeria and hibiscus everywhere. When first entering the hotel I love the open lobby overlooking the grounds, pool and ocean beyond. Really breathtaking. Rooms are larger than most decorated with understated...More

Review collected in partnership with Fairmont Hotels & Resorts
1  Thank Nancy M
Response from TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, HawaiiResponded 26 May 2016

Aloha Nancy, Mahalo for your very kind comments regarding our staff, we are so delighted to hear you enjoyed your stay with us and look forward to welcoming you back very soon. Aloha!

Reviewed 21 May 2016 via mobile

My husband and I and our daughter, son in law and 7 month old grandson stayed for one week in the beautiful Fairmont Orchid. We had adjoining ocean view rooms on the Gold Floor. The food for breakfast, high tea and evening snacks were outstanding...More

1  Thank zimpulse
Response from TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, HawaiiResponded 31 May 2016

Aloha, What a wonderful review! We are so happy to hear you enjoyed your stay on Fairmont Gold and look forward to hopefully welcoming you back very soon. Mahalo!

View more reviews
About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Pool
Free Internet
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Wheelchair Access
Meeting Rooms
Shuttle Bus Service
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Tennis Court
Bar/Lounge
Pool
Spa
Hot Tub
Golf Course
Heated pool
Outdoor pool
Details
Price range
US$ 284 - US$ 803 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Puako
#1 On the Beach Hotel in Puako
#1 Luxury Hotel in Puako
#2 Romantic Hotel in Puako
#2 Green Hotel in Puako
#2 Family Hotel in Puako
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 284 - US$ 803 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Puako
#1 On the Beach Hotel in Puako
#1 Luxury Hotel in Puako
#2 Romantic Hotel in Puako
#2 Green Hotel in Puako
#2 Family Hotel in Puako
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (3271)
Room & Suite (762)
Pool & Beach (586)
Dining (226)
Amenities (59)
Business Centre & Event Rooms (4)
Family and Play Areas (2)
Questions & Answers
Ask a question
StillNotJenny
10 July 2018|
AnswerShow all 6 answers
Response from Barbara A |
The Fairmont is on the Kohala Coast of the Big Island. That's on the west side of the island away from Volcanoes National Park and the lava flow which is on the east side of the island.
1
Vote
Bramptonlesley
13 June 2018|
AnswerShow all 3 answers
Response from SUSANCROUCH | Reviewed this property |
Yes, it is free. It can be done online before you go. It is worth the time for the upgraded wi fi.
1
Vote
Bramptonlesley
13 June 2018|
AnswerShow all 3 answers
Response from koskocm | Reviewed this property |
Yes, just go the Fairmont website. Really easy to do.
1
Vote
Room Tips
"Stayed on top floor: wonderful ocean view"
Read review
"pool view rooms are nice"