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Fairmont Orchid, Hawaii

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#2 of 4 Hotels in Puako
Certificate of Excellence
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Fairmont Orchid, Hawaii
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3,804 Reviews from our TripAdvisor Community

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Showing 3,459: English reviews
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Reviewed yesterday NEWvia mobile

It was a nice resort built on land of lavas. The landscaping was lush and pleasant. There was a small lagoon where kids can spent days just to do snorkeling and water playing. I received email for flight information and arrival time. But when we arrived at the hotel. First, there seemed that nobody cared to greet us or simply...

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Helpful?
Thank Xiafei C
Montreal
HOTEL’S FAVOURITE REVIEW
Reviewed 4 March 2017 via mobile

Stayed at many Fairmonts and I simply admire their ability to deliver a consistent experience. From rooms to facilities to food and service, it is always a premium experience. The Orchid is no exception. Truly enjoyed the setting with nicely manicured grounds, the large and clean one-bedroom suite (perhaps just find a way to clean stains around faucets in bathrooms...

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3Thank steilkurve
About Hotel's Favourite Review
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, Thank you for taking the time to post your review! We are happy to hear you enjoyed your stay and appreciate your feedback regarding the cleanliness of your accommodations. We look forward to welcoming you back, hopefully soon!

Reviewed yesterday NEWvia mobile

Never been to Hawaii before, here at the Fairmont Orchid we spent 5 days, staff are very pleasant and always greet you when passing, I do not know prices because the trip was an incentive, I do know prices for drinks are expensive and not very strong, also things close pretty early, they have a shuttle service we will be...

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Thank john3612
Reviewed yesterday NEW

Attended a conference here and it was a great experience overall. The service and events were well organised and hotel management is very good. Some of the rooms are far and there is plenty of walking to get from one side of the hotel to the other. That said, the venue is beautiful and lots of gardens to explore. I...

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Helpful?
Thank Basil M
Hermosa Beach, California
Reviewed 3 days ago NEW

We booked our flight & hotel through American Airlines' Vacations program. Our flight was delayed several hours & we arrived with our teen daughter at the Fairmont Orchid around 11 p.m. (2 a.m. Los Angeles time from where we were traveling). We had paid for a partial ocean view room with 2 queen beds but were given a garden view...

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Helpful?
1Thank TLCvacations
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, Your review is quite disturbing and we would like to address your concerns further. Please contact us directly at orchid at fairmont dot com as soon as you are able. Thank you.

Reviewed 3 days ago NEW

Had a chance to stay three nights at the Fairmont Orchid in Hawaii for our winter visit in December. It was fantastic. The location is rich in colour and life, the beach is filled with fish, giant sea turtles and all kinds of choral. The staff was attentive and the area was wonderful. Only down side is that it is...

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Helpful?
1Thank Stephen W
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha Stephen, Thank you so much for your kind review, we are delighted to hear you enjoyed your stay with us, please visit us again soon! Mahalo.

New York City, New York
Reviewed 4 days ago NEW

We spent 5 nights at this hotel. The hotel and landscaping are beautiful. Probably the biggest issue I have with this place was that we had trouble with the wifi in our room and got no response from the customer service person after submitting a complaint. The hotel sent us a text from Tara, the Director of Guest Experience asking...

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Helpful?
Thank gothamcitymom
New York City, New York
Reviewed 4 days ago NEWvia mobile

I am giving this hotel 1 star for two reasons . The first reason is the hotel itself knew that on the ground floor rooms internet doesn't work in the rooms and when asked at the front desk they didn't make us aware. Number two, the staff wasn't familiar with the schedule of restaurants openings. The sushi restaurant is closed...

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Helpful?
Thank Sunluv69
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, Thank you for taking the time to post your review, as it relates to the wi-fi challenges you experienced, please rest assured we are working on this internally, as wi-fi should be working in all guest rooms, regardless of the location. We are also using your feedback to follow up internally with regards to Norio's, as it is always...

London, United Kingdom
Reviewed 5 days ago NEW

You would expect to have an excellent stay at the Fairmont Orchid - and we did. We stayed here for two days at the end of a two week tour of Kauai and Hawaii Island. The hotel is located in South Kohala, in the northwest of the island, on what must have been a (geologically) recent lava flow. This is...

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Helpful?
Thank twovass
Bittaford, UK
Reviewed 5 days ago NEW

We visited this hotel for a few days in September 2016. The quality of the resort was outstanding. Staff were very professional and the quality of service second to none. The wildlife displays from turtles and manta rays was an added bonus. Facilities are excellent and the restaurants are good quality, if a little expensive. The local area is well...

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Helpful?
Thank J1653SQpaulp

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Fairmont Orchid, Hawaii is a Kohala Coast Hawaii oceanfront luxury hotel and resort with white sand lagoon, Hawaiian Spa Without Walls, golf, tennis, five restaurants, extensive meeting and event facilities, and a year-round children's program. ... more   less 

Additional Information about Fairmont Orchid, Hawaii

Address: 1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743-9731
Region: United States > Hawaii > Island of Hawaii > Kohala Coast > Puako
Price Range: ₹ 20,538 - ₹ 38,419 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Orchid, Hawaii 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
The Fairmont Orchid, Hawaii Hotel Waimea
Fairmont Hotel Kamuela
Fairmont Orchid Hawaii
Fairmont Kamuela
Kamuela Fairmont
Hotel Style:
#2 Romantic Hotel in Puako
#2 Spa Hotel in Puako
#2 Luxury Hotel in Puako
#2 Green Hotel in Puako
#2 On the Beach Hotel in Puako
#2 Family Hotel in Puako
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Orchid, Hawaii staff and other travellers.
69 questions
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Rolla, Missouri
over a year ago

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Questions? Get answers from Fairmont Orchid, Hawaii staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get rooms near the beach”
594basilm, 22 Apr 2017 | Read review
“Higher floors are quieter”
TLCvacations, 20 Apr 2017 | Read review
“Choose the southeast wing for easy access to the beach and pool for families and opposite side for romantic views of the gardens and ocean”
Q4854ATstephenw, 20 Apr 2017 | Read review
“Ask for a room near the elevator bank so that you don't have to walk so far to get to lobby.”
gothamcitymom, 19 Apr 2017 | Read review
“Partial ocean view rooms are fine - no reason to pay extra for full ocean view.”
twovass, 18 Apr 2017 | Read review
5 of 5