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Fairmont Orchid

1 North Kaniku Drive, Puako, Island of Hawaii, HI 96743-9731
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Traveller (4978)
Room & Suite (903)
Pool & Beach (896)
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About

#2 of 3 resorts in Puako
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Inspired by culture, well-being and genuine aloha, Fairmont Orchid is a luxury Hawaii Island resort and spa beautifully located on the majestic Kohala Coast. Resort amenities feature our award-winning Spa Without Walls, a 10,000 square foot oceanfront pool, Hui Holokai Beach Club offering ocean and cultural activities, six restaurants, year-round children's program, golf, fitness center and tennis pavilion.
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycles available
Babysitting
Wifi
Paid wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Happy hour
Kids' meals
Outdoor dining area
Poolside bar
Canoeing
Diving
Golf course
Snorkelling
Tennis court
Entertainment staff
Evening entertainment
Fishing
Children Activities (Kid / Family Friendly)
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Picnic area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Interconnected rooms available
Refrigerator
Flatscreen TV
On-demand films
Private balcony
Room service
Safe
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Great View
Languages Spoken
English, Japanese
5915Reviews189Q+A100Room tips
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Maria C wrote a review 26 Feb
1 contribution
Wonderful hotel! The moment you walk in you feel a sense of serenity and beauty that surrounds you. The gardens and cascades are absolutely zen, the views of the ocean from the hotel paths are outstanding. Rooms are gorgeous and the breakfast buffet is the best I have ever tasted in my life.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 2 days ago
Thank you for your glowing review! We're thrilled to hear that you enjoyed the serenity and beauty of our hotel grounds, as well as the breathtaking ocean views. It's wonderful to know that you found our rooms to be gorgeous and that our breakfast buffet exceeded your expectations. We look forward to welcoming you back for another unforgettable stay! With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jeff B wrote a review Jul 2022
California19 contributions25 helpful votes
+1
Hotel's Favourite
We booked 2 queen-queen rooms for 10 nights on a Garden View with Breakfast Buffet package. Without asking, the hotel upgraded our rooms ahead of arrival to a better category that overlooked the neighboring golf course. It also had a decent view of the ocean. The room location was very peaceful except for a limited amount of disruption due to 3 private evening events that were held on the lawn between the north building and the ocean. The events only lasted a few hours and ended before 10 PM. The rooms at this hotel do not have blackout drapes. They have sliding shutter doors and light definitely seeps through and around. In the summer, plan on waking up early every day unless you are not affected by light. Since our rooms faced the golf course, the light woke me up around 6 AM. But this was actually a good thing... I'll explain at the bottom of my review. Our rooms had standard furnishings: 2 queen beds, a nightstand with 2 electrical outlets and 2 USB charging ports, and a 3 drawer dresser combo unit (refrigerator and coffee compartments). The refrigerator didn't get very cold (it had electronic cooling instead of compressor w/ refrigerant) but I turned the cold to max and was able to cool my drinks to a reasonable temperature. The side of the dresser combo had HDMI ports but I noticed they hadn't been properly cabled to the TV. There's also a room safe in the closet. The bathrooms were pretty nice. They had marble tile floors, double sinks, a separate door for the toilet area, a bathtub, and a shower stall. There was also a nightlight in the bathroom which made it easy to find the way to the bathroom in the dark. The toiletries were plentiful and pretty good quality. The bath towels were big and absorbent and there were 2 robes hanging on the back of the main door to the bathroom. The Orchid Court breakfast buffet included in our packages was delicious. Plenty of fresh papaya, pineapple, cantaloupe, honeydew melon, and watermelon. There was an omelet station. They always had self serve scrambled eggs, bacon, sausage links, and either pancakes or french toast. The french toast was outstanding! The bread/pastry/bagel section had a mix of items but my favorite item by far were the malasadas - super fresh square shape sugared donuts! The Brown Deli food was mostly really good. We enjoyed the turkey sandwich, ham sandwich, and chinese chicken salad which were pricey but tasted great. The four cheese pizza was horrible and a waste of money. The Brown's Beach House was very good but some menu items were overcooked. For example, I had five spice duck breast on two different nights and the first night it was super tender and had great mango flavor but the second night it was a little overcooked and lacked flavor. One of the special of the day fish entrees we ordered was a bit overcooked. However, the purple yam bread and honey butter is delicious! The ahi poke is delicious! The big island ka'u coffee venison was great! And one of the two duck entrees was delicious! The hotel has its own beach. It's a small protected cove with good sand. There are plenty of chairs on the beach. They have a hut at the beach to rent snorkeling equipment. Each person is entitled to one hour of rental free per day (I don't think Costco mentions this anywhere). You can also rent paddleboards but you aren't allowed to leave the cove so it's pretty lame. When you snorkel you will see many beautiful varieties of fish as well and you may even encounter some endangered turtles. They have a shower station to rinse off the sand but the one on the far side of the pool by the towel hut is much better. The pool is fine for swimming. I think it's around 4 feet deep everywhere. It's oddly shaped so you cannot do lap swimming if that's your thing. The pool also has a roped off section for adults. The jacuzzi was very hot. The bubbles are normally always on but they didn't work for the first 5 days. The temperature in the jacuzzi was supposedly 105 degrees. The staff at this hotel is absolutely amazing! The front desk staff, the managers and night managers, everyone working at the Orchid Court restaurant, and the extensive housekeeping crew... they really went out of their way with friendliness and excellent service that made our trip awesome. Now, the final comment I want to make is that there are some very interesting places off the property that you can explore on foot. If you wake up at 6 AM, I highly suggest that you follow the beach path south towards and past the Mauna Lani Auberge Hotel. On the walk towards the Auberge you will most likely see a one or two turtles that crawled up onto the sandy beach areas to sleep. Most will slip back into the ocean by 8 AM. Just past the Auberge, there is a narrow walkway between the ocean and a fish pond. From there you will see quite a few different types of fish including pufferfish. And if you keep on walking another couple tenths of a mile towards the dock where they launch scuba boats, you can see many more fun sea creatures like eels. The eels often hide under concrete ledges but stick their snouts out. Wander slowly around the fish ponds and you just might see fish that jump out of the water. Another interesting walk from the Fairmont Orchid is to see the petroglyphs. Walk north by the ocean along the edge of the golf course until you reach the neighboring park. In the parking lot area there is a short paved path that leads you to the petroglyph area. Use your imagination to guess what the carvings represent. There's not much else to do here so it'll be a quick visit. Hope you enjoy your stay at Fairmont Orchid. We loved ours!
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Date of stay: July 2022
Rooms
Service
Sleep Quality
Room Tip: Rooms in the north building facing the golf course are very quiet. The morning sun might wake you...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
17 Helpful votes
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Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 31 Jul 2022
I was so happy to see your review! It is wonderful to know what a wonderful time you had on our property and all the many activities you were able to enjoy. I truly appreciate your feedback about your stay and be assured will share you ideas and experience with our leaders. I am thrilled to mention we are making changes daily and many amazing changes starting very soon into 2023. I love the hike you described at well. Early morning along the ocean is mesmerizing. I hope you can return one day and repeat your amazing stay. Would love for you to meet our Director of Hawaiian Culture and have you join the hike with her to the petroglyph park. The history and stories are so great to hear. We do hope you can return to our beautiful island and all it has to offer some day! We look forward to welcoming you back! With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alexandra S wrote a review 22 Feb
Seattle, Washington8 contributions4 helpful votes
This is a lovely, well-located resort, and every member of the staff that we interacted with was gracious and friendly. The rooms were clean, but perhaps a little tired around the edges. When there was an issue with the toilet in the room, the front desk was very responsive, and sent a tray of sweets and apology card the next day. The housekeeping staff went out of their way with special touches, and left notes to show appreciation for a tip. My only criticism for this resort would be the food offerings. The room service menu and hours were pretty limited, and on the one night that we did order it, it was incredibly expensive and simply not good (I also thought it was a little odd that they didn’t bring iced water or even glasses with the meals). For us, the restaurants just fell short. The menus were really standard, and felt like a missed opportunity to showcase Hawaii’s healthy, fresh food. The breakfast buffet was really expensive and nothing special. We ended up getting a lot of meals at the beach deli, and the food there was just a step above airport food. We traveled offsite to find better places to eat, and liked Tommy Bahamas, which was a 20 minute walk away, and Obisic for shaved ice. Overall, a solid place to stay. But if this Fairmont revamped the food situation it would be hard to beat.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 3 days ago
We are delighted to hear that you found our resort lovely and well-located, and that every member of our staff provided gracious and friendly service throughout your stay. Ensuring our guests feel welcomed and valued is our top priority, and we're thrilled to know that we succeeded in creating a positive experience for you. We appreciate your feedback regarding the cleanliness of our rooms and the responsiveness of our front desk team when there was an issue with the toilet. It's wonderful to hear that our housekeeping staff went above and beyond to make your stay special. We regret to hear that our food offerings did not meet your expectations. Your comments about the room service menu, restaurant options, and breakfast buffet are duly noted, and we will certainly take them into consideration as we strive to enhance the dining experience for our guests. Thank you for choosing as your destination. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Laura M wrote a review 21 Feb
Niagara Falls2 contributions
Some of the best customer service I have experienced in a hotel for a long time. The staff was always helpful, prompt, friendly, and accommodating. Any minor issue we had, it was resolved immediately. Pool and beach were amazing! Love the free ocean canoe rides and snorkel gear.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip: Some of the best customer service I have experienced in a hotel for a long time.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 6 days ago
Thank you for taking the time to share your experience. We are thrilled to hear that you had a wonderful stay with us and that our team provided you with some of the best customer service. Providing exceptional service to our guests is our top priority, and we're delighted that we exceeded your expectations We're also pleased to hear that you enjoyed our amazing pool and beach facilities, as well as the complimentary ocean canoe rides and snorkel gear. It's our pleasure to offer these amenities to enhance your experience and create lasting memories during your stay with us. Thank you for choosing Fairmont Orchid for your vacation, and we look forward to welcoming you back for another memorable experience in the future. With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Joel D wrote a review 19 Feb
4 contributions
My wife and I have stayed at other Fairmont properties and always enjoyed the service and level of attention to details they have. We celebrated our 26th wedding anniversary and they made our stay absolutely amazing. This is a resort that is made for relaxation and recharging.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 1 week ago
Happy Anniversary! Thank you very much for choosing to celebrate your 26th wedding anniversary with us!. We are truly honored to have had the opportunity to be a part of such a special occasion for you and your wife. It's delightful to hear that you found our resort to be a haven for relaxation and rejuvenation. Providing our guests with a serene and peaceful environment to unwind and recharge is one of our top priorities, and we're thrilled that you experienced just that during your stay. Your kind words about our service and attention to detail mean a lot to us. Our team strives to ensure that every aspect of your experience with us is nothing short of exceptional, and it's wonderful to know that we succeeded in making your stay absolutely amazing. We hope to have the pleasure of welcoming you back for many more memorable celebrations in the future. With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Garrett W wrote a review 17 Feb
1 contribution
Really a piece of paradise. Great place to rest and relax. Epitomizes the spirit of aloha. I wish I could have stayed longer. Food was amazing at every restaurant I have eaten at. Everyone at the fairmont orchid was extremely friendly and knowledgeable about the resort and the island.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 1 week ago
Thank you for your glowing review of our property! We're delighted to hear that you found our property to be a piece of paradise and a wonderful place to rest and relax. It's fantastic that you felt the spirit of aloha during your stay, as providing genuine hospitality is at the heart of what we do. We're thrilled that you enjoyed the amazing food at all of our restaurants; our culinary team will be pleased to hear your compliments. Our staff takes great pride in being friendly and knowledgeable, and we're pleased to know that they contributed to making your stay memorable. We hope to have the pleasure of welcoming you back for a longer stay in the future! With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Steve K wrote a review 16 Feb
Clayton, Missouri4 contributions4 helpful votes
What a lovely resort! The scenery was awe inspiring, the service kind and helpful and the amenities were plenty. Lots of activities including many complementary. The suites are about as large as a small house. You can be as busy or as lazy as you wish. We will return soon!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Go for an ocean view or the North Tower for best views.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 1 week ago
Thank you for sharing your delightful experience at our resort! We're thrilled to hear that you found the scenery awe-inspiring and that you received kind and helpful service from our team. It's fantastic that you enjoyed the abundance of amenities and complimentary activities available to you during your stay. Our spacious suites are designed to provide comfort and convenience, and we're glad you found them to be as large as a small house. Whether you prefer to stay active or simply relax and unwind, we aim to cater to all preferences. We can't wait to welcome you back soon for another unforgettable stay! With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Harshith A wrote a review 15 Feb
11 contributions
We visited the Fairmont Orchid with our kids for a conference and had a wonderful stay. The kids eat free program and free laundry are amazing, and we found ourselves barely needing to leave the resort. Wish we could have stayed longer, but the non-conference rate at the hotel is very HIGH and I might have had a slightly less favorable opinion if we were paying double our rate. Overall, though a clear 5 start hotel. The beach and cove were pristine and the pool was simple but more than sufficient.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Food at the resort restaurants is very pricey. Would advise using the free shuttle to the local...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 1 week ago
Thank you for sharing your experience of your recent stay with us with your family! We're thrilled to hear that you had a wonderful time during your conference visit. It's fantastic to know that you found our kids eat free program and complimentary laundry services to be amazing additions to your stay, allowing you to fully enjoy the resort experience. We're delighted that you found our beach and cove pristine and that the pool, met your needs perfectly. We appreciate your feedback regarding the non-conference rates, and please know that we continuously strive to provide the best value for our guests. We hope to have the opportunity to welcome you back for another memorable stay in the future! With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mikie12 wrote a review 15 Feb
Tucson, Arizona372 contributions251 helpful votes
The Fairmont provides each guest with a water bottle. Unfortunately you have to find the location of the water machine because they are not on each floor which is an inconvenience, however my reason for this short review is a concern for the bottles they give you. Here is a picture of one of ours that my spouse brought back with him and had only been used for three months…water only. I contacted the hotel, and didn’t get the feeling they were particularly concerned.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 1 week ago
Thank you for bringing your concerns to our attention. We appreciate you taking the time to share your feedback with us. We take all guest feedback seriously, and upon receiving your email our General Manager reached out to you to address your concerns directly. Please know that your feedback is invaluable to us. We hope to have the opportunity to welcome you back in the future. With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LiGary wrote a review 14 Feb
San Francisco, California115 contributions38 helpful votes
We've been visiting Kona for a few years and stay at different hotels to try them out. Westin, Mona Lani, Condo etc. This time we decided to stay at the Fairmont Orchid, what a good choice!! Love this hotel and will be back next time. Everyone was extremely friendly and helpful!! Love the food at the Hali Kai and Brown.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 1 week ago
Thank you for sharing your exceptional experience with us! We're thrilled to hear that you enjoyed your stay with us and that choosing our hotel was a great decision for you. It's wonderful to know that our team's friendliness and helpfulness left a positive impression on you, as providing exceptional service is our top priority. We're delighted that you loved the dining options at Hali Kai and Brown's Beach House; we'll be sure to pass along your compliments to our culinary team. We can't wait to welcome you back for another fantastic stay during your next visit to Kona! With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₹53,962 - ₹77,918 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the fairmont orchid, hawaii hotel waimea, fairmont hotel kamuela, fairmont orchid hawaii, fairmont kamuela, kamuela fairmont
LOCATION
United StatesHawaiiIsland of HawaiiKohala CoastPuako
NUMBER OF ROOMS
540
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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FAIRMONT ORCHID (Puako) - Resort Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Fairmont Orchid
Which popular attractions are close to Fairmont Orchid?
Nearby attractions include Kona Kozy's Comedy & Magic Show (1.1 km), The Shops At Mauna Lani (1.1 km), and Puako Petroglyph Archaeological Preserve (0.4 km).
What are some of the property amenities at Fairmont Orchid?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Fairmont Orchid?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Fairmont Orchid?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Fairmont Orchid?
Yes, valet parking is available to guests.
What are some restaurants close to Fairmont Orchid?
Conveniently located restaurants include Tommy Bahama Restaurant & Bar, CanoeHouse, and Brown's Beach House.
Are there opportunities to exercise at Fairmont Orchid?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Fairmont Orchid have airport transportation?
Yes, Fairmont Orchid offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Fairmont Orchid?
Yes, dry cleaning and laundry service are offered to guests.
Does Fairmont Orchid offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Fairmont Orchid?
The staff speaks multiple languages, including English and Japanese.