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1 North Kaniku Drive, Puako, Island of Hawaii, HI 96743-9731
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Free cancellation until 02/10/22
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (4375)
Room & Suite (880)
Pool & Beach (879)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 11/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Fairmont Orchid
Updated 11/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 7 hotels in Puako
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Inspired by culture, well-being and genuine aloha, Fairmont Orchid is a luxury Hawaii Island resort and spa beautifully located on the majestic Kohala Coast. Resort amenities feature our award-winning Spa Without Walls, a 10,000 square foot oceanfront pool, Hui Holokai Beach Club offering ocean and cultural activities, six restaurants, year-round children's program, golf, fitness center and tennis pavilion.
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Wifi
Paid wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Poolside bar
Golf course
Snorkelling
Tennis court
Entertainment staff
Evening entertainment
Fishing
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Refrigerator
Flatscreen TV
On-demand films
Room service
Safe
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Great View
Languages Spoken
English, Japanese
5587Reviews187Q+A100Room tips
Traveller rating
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TreeKelly wrote a review 24 Sep
Los Angeles2 contributions
The hotel staff is wonderful. We feel very relaxed and welcomed here. Our 'partial ocean' view room leaves a lot to be desired though. It's in the South Tower facing the pool / central area so I can only see the ocean if I'm outside on the lanai, standing in one corner. I can't see the ocean at all from anywhere in the room which makes it a questionable "partial ocean view" room. We're here for a week so we will just focus on how nice staff is. ;D We've stayed on this property twice before a while ago.
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Date of stay: September 2022
Location
Cleanliness
Service
Trip type: Travelled on business
Room Tip: Some 'partial ocean' view rooms in South Tower cannot see the ocean from the room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jeff B wrote a review Jul 2022
California19 contributions7 helpful votes
+1
Hotel's Favourite
We booked 2 queen-queen rooms for 10 nights on a Garden View with Breakfast Buffet package. Without asking, the hotel upgraded our rooms ahead of arrival to a better category that overlooked the neighboring golf course. It also had a decent view of the ocean. The room location was very peaceful except for a limited amount of disruption due to 3 private evening events that were held on the lawn between the north building and the ocean. The events only lasted a few hours and ended before 10 PM. The rooms at this hotel do not have blackout drapes. They have sliding shutter doors and light definitely seeps through and around. In the summer, plan on waking up early every day unless you are not affected by light. Since our rooms faced the golf course, the light woke me up around 6 AM. But this was actually a good thing... I'll explain at the bottom of my review. Our rooms had standard furnishings: 2 queen beds, a nightstand with 2 electrical outlets and 2 USB charging ports, and a 3 drawer dresser combo unit (refrigerator and coffee compartments). The refrigerator didn't get very cold (it had electronic cooling instead of compressor w/ refrigerant) but I turned the cold to max and was able to cool my drinks to a reasonable temperature. The side of the dresser combo had HDMI ports but I noticed they hadn't been properly cabled to the TV. There's also a room safe in the closet. The bathrooms were pretty nice. They had marble tile floors, double sinks, a separate door for the toilet area, a bathtub, and a shower stall. There was also a nightlight in the bathroom which made it easy to find the way to the bathroom in the dark. The toiletries were plentiful and pretty good quality. The bath towels were big and absorbent and there were 2 robes hanging on the back of the main door to the bathroom. The Orchid Court breakfast buffet included in our packages was delicious. Plenty of fresh papaya, pineapple, cantaloupe, honeydew melon, and watermelon. There was an omelet station. They always had self serve scrambled eggs, bacon, sausage links, and either pancakes or french toast. The french toast was outstanding! The bread/pastry/bagel section had a mix of items but my favorite item by far were the malasadas - super fresh square shape sugared donuts! The Brown Deli food was mostly really good. We enjoyed the turkey sandwich, ham sandwich, and chinese chicken salad which were pricey but tasted great. The four cheese pizza was horrible and a waste of money. The Brown's Beach House was very good but some menu items were overcooked. For example, I had five spice duck breast on two different nights and the first night it was super tender and had great mango flavor but the second night it was a little overcooked and lacked flavor. One of the special of the day fish entrees we ordered was a bit overcooked. However, the purple yam bread and honey butter is delicious! The ahi poke is delicious! The big island ka'u coffee venison was great! And one of the two duck entrees was delicious! The hotel has its own beach. It's a small protected cove with good sand. There are plenty of chairs on the beach. They have a hut at the beach to rent snorkeling equipment. Each person is entitled to one hour of rental free per day (I don't think Costco mentions this anywhere). You can also rent paddleboards but you aren't allowed to leave the cove so it's pretty lame. When you snorkel you will see many beautiful varieties of fish as well and you may even encounter some endangered turtles. They have a shower station to rinse off the sand but the one on the far side of the pool by the towel hut is much better. The pool is fine for swimming. I think it's around 4 feet deep everywhere. It's oddly shaped so you cannot do lap swimming if that's your thing. The pool also has a roped off section for adults. The jacuzzi was very hot. The bubbles are normally always on but they didn't work for the first 5 days. The temperature in the jacuzzi was supposedly 105 degrees. The staff at this hotel is absolutely amazing! The front desk staff, the managers and night managers, everyone working at the Orchid Court restaurant, and the extensive housekeeping crew... they really went out of their way with friendliness and excellent service that made our trip awesome. Now, the final comment I want to make is that there are some very interesting places off the property that you can explore on foot. If you wake up at 6 AM, I highly suggest that you follow the beach path south towards and past the Mauna Lani Auberge Hotel. On the walk towards the Auberge you will most likely see a one or two turtles that crawled up onto the sandy beach areas to sleep. Most will slip back into the ocean by 8 AM. Just past the Auberge, there is a narrow walkway between the ocean and a fish pond. From there you will see quite a few different types of fish including pufferfish. And if you keep on walking another couple tenths of a mile towards the dock where they launch scuba boats, you can see many more fun sea creatures like eels. The eels often hide under concrete ledges but stick their snouts out. Wander slowly around the fish ponds and you just might see fish that jump out of the water. Another interesting walk from the Fairmont Orchid is to see the petroglyphs. Walk north by the ocean along the edge of the golf course until you reach the neighboring park. In the parking lot area there is a short paved path that leads you to the petroglyph area. Use your imagination to guess what the carvings represent. There's not much else to do here so it'll be a quick visit. Hope you enjoy your stay at Fairmont Orchid. We loved ours!
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Date of stay: July 2022
Rooms
Service
Sleep Quality
Room Tip: Rooms in the north building facing the golf course are very quiet. The morning sun might wake you...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 31 Jul 2022
I was so happy to see your review! It is wonderful to know what a wonderful time you had on our property and all the many activities you were able to enjoy. I truly appreciate your feedback about your stay and be assured will share you ideas and experience with our leaders. I am thrilled to mention we are making changes daily and many amazing changes starting very soon into 2023. I love the hike you described at well. Early morning along the ocean is mesmerizing. I hope you can return one day and repeat your amazing stay. Would love for you to meet our Director of Hawaiian Culture and have you join the hike with her to the petroglyph park. The history and stories are so great to hear. We do hope you can return to our beautiful island and all it has to offer some day! We look forward to welcoming you back! With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Susan H wrote a review 18 Sep
Napa, California14 contributions4 helpful votes
We had a lovely stay, but found the hotel dated and the food and service at Browns to be well below par as well as some of the staff at the pool area to be a bit rude. Asking for anything extra was met with reluctant acceptance and rudeness. Breakfast was great but the food elsewhere In the hotel was not great. Service at the pool area was not great, we ended up going to the bar to oder for ourselves after over an hour of not seeing our waiter, we had a cabana each day so you would think the service would have been better. The service at the beach cove was awesome and she came by every 15 minutes at least. Definitely got service with a smile over there.
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Date of stay: September 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 1 week ago
We appreciate you taking the time to share your review and are glad you enjoyed your stay overall. My sincere apologies for the issues you experiences at our pool area. I am happy to see that the team at the beach was awesome and took great care of you. I appreciate the honest feedback. Be assured I will share with our team. Hope you will return to Hawaii one day and give us another opportunity. With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
lissie wrote a review 18 Sep
Park City, Utah7 contributions
We had requested an ocean front king room, when we arrived we were upgraded to the Gold floor but did not have an ocean front room. The gold concierge jumped in to help and secured us an ocean front suite. The room was awesome and the service was impecable. The maid staff were really friendly and courteous. The morning buffet was expansive and the omlette maker was also very good. We were celebrating our 40th anniversary and my husband's birthday and the dinner at Brown's was the best meal we had on the island! We have stayed at the Orchid 7 times over the past 30 years and it has been spectacular each time. We will return.
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Date of stay: September 2022
Rooms
Service
Sleep Quality
Room Tip: Ocean front is a must if you can afford it otherwise ocean view is great
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 1 week ago
Happy Anniversary and Happy Birthday! Thank-you for sharing your amazing experience with us! I appreciate you continuing to return to Hawaii and choosing us. We enjoy welcoming back our returning guests. I know the team will be excited to see your review! Will be sure to share it with everyone! We look forward to having you back with us! With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Steve R wrote a review 16 Sep
Dallas, Texas4 contributions
Orchid is a lovely hotel, slightly dated but kept up really well. The grounds are beautifully manicured. The sights from the hotel is superb. Besides from lounging on the beach or the poolside, they have sitting areas around the hotel where you can sit, relax and just lookout to the ocean and take in that wonderful Hawaiian breeze. The rooms are also slightly dated but it is spacious and well laid out. Plenty of space to move around the bed and sitting area. The bathroom is great that it has both a separate shower stall and a bathtub. The best part about the hotel is the staff. They are helpful, friendly and attentive; the guest service agents, concierges and the dining staff were all excellent. The snorkeling was suppose to be decent, but on the day that I went, weather was kicking up and the water was murky. I only saw a few fishes. But other guests have told me they were able to see sea turtles and a lot more fishes and corals the previous day. This has nothing to do with the hotel since they can’t control the weather. The is a Foodland grocery store very close by and other shopping area not far away. I would definitely stay here again.
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Date of stay: September 2022
Rooms
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 1 week ago
Reviews that speak so highly of our staff is so wonderful to see! I am thrilled to see you found everyone excellent! We have exciting updates coming soon! I hope you can return to see the great changes! I was sorry to see your snorkeling could have been better. The snorkeling right in our bay is amazing. We did have unexpected surf arrive recently. Hoping you can to return to see the incredible ocean life! Something that you can never get used to seeing! Mahalo for sharing your experience and giving us such a great rating! We look forward to someday welcoming you back! With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cindy G wrote a review 14 Sep
1 contribution
We stayed at the Fairmont Orchid in 2015 and had the most relaxing vacation. We returned last week, booked ourselves at Gold level again and were absolutely delighted with the service, attention to detail, professionalism of the staff. Fairmont Orchid sets themselves apart from all resorts we have stayed at previously. We were spoiled our entire stay. Thank you!
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Date of stay: September 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 1 week ago
Thank-you for returning to Hawaii and choosing us again! I am so happy to see you were spoiled your entire stay! The Fairmont Gold level is spectacular and wonderful to know you enjoyed it! I hope your travels bring you back and you choose us yet again! With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anne R wrote a review 11 Sep
6 contributions
+1
Loved staying at the Fairmont Orchid. From booking the stay to our departure, everything was superb. The ambiance, service, food, room, everything was perfect. It is a calm and peaceful place. Much Aloha going on here. Looking for more Fairmont places to visit.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 1 week ago
Superb is a great description that the team will be happy to see! Thank-you for taking the time to share your experience. I am glad to know you felt the Aloha from the team! I hope you enjoy many other Fairmont Hotels and if your travels bring your back to Hawaii I hope you choose us again! With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Adeline V wrote a review 10 Sep
1 contribution
Overall beautiful but not worth paying for oceanfront view when mostly all you see is the golf course and a small view of ocean. We had a great vacation and would definitely go back . Just not pay extra for ocean view.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 1 week ago
Happy Anniversary! Thank-you for choosing our property for your special occasion. I am glad to see you will return. With such a large property many other rooms to choose! We look forward to welcoming you back to us! With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
RA58 wrote a review 10 Sep
Short Hills, New Jersey4 contributions
We had an amazing room and view of the Pacific! Hotel is very clean and well maintained. The orchids are gorgeous! Landscaping so well maintained. There was plenty of seating at the pool and on the beach.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 1 week ago
The orchids all over property are my favorite. Happy to see you had a great stay. Mahalo for taking the time to share your experience! We really appreciate it! I hope your travels bring you back to Hawaii and you choose us again! With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Neil R wrote a review 8 Sep
5 contributions
+1
This place was amazing. Staff took care of us from the moment we started. Had a mini hiccup with our room but the staff went above and beyond. Very relaxing trip with some great food and drinks. Loved the cove area. Snorkeling with the fish and seeing the turtles under the water. Great experience.
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 1 week ago
It is wonderful to see you had a great experience and the team went above and beyond to take care of you. My apologies you had a minor issue with your room but so happy to see the team was able to resolve it. The snorkeling on property is outstanding. I am glad you got to experience that! With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$723 - $1,183 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the fairmont orchid, hawaii hotel waimea, fairmont hotel kamuela, fairmont orchid hawaii, fairmont kamuela, kamuela fairmont
LOCATION
United StatesHawaiiIsland of HawaiiKohala CoastPuako
NUMBER OF ROOMS
540
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Frequently Asked Questions about Fairmont Orchid
Which popular attractions are close to Fairmont Orchid?
Nearby attractions include Kona Kozy's Comedy & Magic Show (1.1 km), The Shops At Mauna Lani (1.1 km), and Puako Petroglyph Archaeological Preserve (0.4 km).
What are some of the property amenities at Fairmont Orchid?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Fairmont Orchid?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Fairmont Orchid?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Fairmont Orchid?
Yes, valet parking is available to guests.
What are some restaurants close to Fairmont Orchid?
Conveniently located restaurants include CanoeHouse, Brown's Beach House, and Tommy Bahama Restaurant & Bar.
Are there opportunities to exercise at Fairmont Orchid?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Fairmont Orchid have an airport shuttle?
Yes, Fairmont Orchid offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Fairmont Orchid have airport transportation?
Yes, Fairmont Orchid offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Fairmont Orchid?
Yes, dry cleaning and laundry service are offered to guests.
Does Fairmont Orchid offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.