Mauna Lani, Auberge Resorts Collection

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Room & Suite (41)
Mauna Lani, Auberge Resorts Collection
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About

5.0
#1 of 3 resorts in Puako
4.8 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.0 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Nestled along the dramatic Kohala Coast and in the piko, or center, of five great mountains, Mauna Lani-- meaning "mountain reaching heaven"-- is a sacred oasis where generations of families and friends have made memories together on soulful lands once cherished by the greatest of Hawaiian royalty. Greet the morning sun as it rises above the mountains’ peaks from the seat of an outrigger canoe. Talk story with friends old and new at the Great Lawn as the sounds of ocean waves and laughter mingle. Dine amongst the company of loved ones at CanoeHouse, where locals have savored the island’s bounty for decades. As you walk this storied coastline, breathe the rejuvenating salt air and swim in the crystalline waters, you feel the same mana, or spiritual energy, that first captivated legends like King Kamehameha I and Francis H. I’i Brown.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Paid private parking on-site
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Shallow end in pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Bicycles available
Boating
Canoeing
Diving
Golf course
Snorkelling
Tennis court
Windsurfing
Bicycle tours
Canoeing offsite
Evening entertainment
Tennis court offsite
Walking tours
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Electric kettle
Complimentary toiletries
Hair dryer
Room types
Mountain view
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Romantic
Lagoon View
Languages Spoken
English, Spanish, Japanese, Turkish
Hotel links
Special Offer:Save 30% on Suites & Residences
5.0
5.0 of 5 bubbles801 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
Powered by AI
Mauna Lani, Auberge Resorts Collection boasts spacious and comfortable rooms with stunning views, though a few guests consider them small given the price point. The hotel's service is often lauded for its friendliness and professionalism, yet there are mentions of staff being stretched thin at times. Its cleanliness receives high marks, and the sophisticated atmosphere with elegant decor contributes to a tranquil stay. While some find the costs high, the prime beachfront location and abundant amenities, including a serene adult pool, kids club, and cultural activities, are seen as justifying the expense for many travelers.
Location
Beachfront
Atmosphere
Tranquil
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Comprehensive
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Detailed Reviews
Grant B wrote a review Jun 2023
Burbank, California2 contributions1 helpful vote
Hotel's Favourite
5.0 of 5 bubbles
Booked an incredible vacation that we will never forget at the Mauna Lani. The only thing to outclass the venue, was the service. We can't wait to go back and bring our entire extended family. Also by far the BEST FOOD I have ever had at a resort!
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Review collected in partnership with this hotel
Date of stay: June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Stepetic, Guest Services / Front Office at Mauna Lani, Auberge Resorts Collection
Responded 7 Jun 2023
Aloha, Mahalo nui for your kind words, Grant! Can't wait to welcome you and your family back to our legendary coast again soon. Cheers, David, Resort Manager
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AshleyDemey wrote a review Mar 2020
San Francisco, California1 contribution1 helpful vote
5.0 of 5 bubbles
We recently traveled to the Island of Hawai'i and stayed at Mauna Lani for five nights and it was perfection! First off, the renovations are amazing and a few of the highlights for me included: state of the art fitness center, incredible hotel common areas, brand new pools (especially loved the adult pool), and beautiful new rooms. Everything is well-designed, clean, and well-stocked. I especially love that they do not use plastic in their rooms, and instead stock the fridge with ice-cold water every day. There is plenty of space in recreation, beach, pool and common areas, making it possible for you to really enjoy quiet time if you need it. The location is excellent as well, with easy access to the fish ponds for a morning walk or evening run, and access to some of the best snorkeling I have seen in my life.

But by far the best part of Mauna Lani is the staff. Luxury hotels are a dime a dozen, but Mauna Lani is set apart by the way the staff interacts with its guests. We always encountered smiles wherever we went and every person who helped us was gracious and invested in our happiness.

I highly recommend booking an outrigger experience with Kainalu. We booked two and our experience was magical both times with Uncle George, Kala, and Josiah. They showed us snorkel spots beyond our wildest dreams and taught us to listen for whales under water! I also recommend turtle talk with Pi'i and Ethan. We learned so much about the program and how much good it has done for vulnerable turtle populations. Pi'i is a turtle whisperer and has a lot of incredible knowledge on what are, in my opinion, Hawai'i's most beautiful creature.

In addition, we had exceptional poolside service from Chelsea, who always knew when we needed refills :) and Tayler at Ha Bar. Ian at CanoeHouse gave us incredible service on our last night there as well, making this trip truly special for us. We knew we would be back when we had our first snorkel...but the employees sealed it!

Yes, the hotel is new. Yes, it has kinks. But the bottom line is, don't let surface "imperfections" rob you of a truly meaningful (and luxurious) trip. The food is pricey, but if you need to budget, there are great local places in the area to support as well. Plus...it is sometimes fun to leave the grounds :). This is the best hotel to stay at on this Island if you want a vacation that is equal parts luxurious getaway and adventurous fun.
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Date of stay: March 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: I recommend ocean view rooms!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Thomas B, Guest Services / Front Office at Mauna Lani, Auberge Resorts Collection
Responded 12 Oct 2020
Aloha AshleyDemey, Mahalo for taking the time to provide a wonderful review for your stay at Mauna Lani. We treasure your feedback, and appreciate your thoughts of the newly reimagined Mauna Lani. I will be sure to share your feedback with our Kainalu Pros, as well as our food and beverage teams at HaBar and CanoeHouse. Our Honu program is so special, and Pi'i is a wealth of knowledge. So glad you enjoyed that experience here! We look forward to welcoming you again when your travels bring you back to Hawai'i for many years to come. Warmest Aloha, Thomas B. Front Desk / Guest Relations
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Danna E wrote a review Apr 2020
Santa Barbara, California74 contributions115 helpful votes
5.0 of 5 bubbles
I stayed here with my husband and two other family members in mid - March. Our room was ocean front on the first floor which was exquisite!!!! View was beyond beautiful. The room was decorated to perfection and beyond clean. The only time it wasn't private was when someone held a yoga class right in front of our balcony. Check on yoga schedule before booking this room. The two swimming pools were immaculately clean with views of the ocean and both outdoor hot tubs were the perfect temperature with few chemicals. The swimming beach was perfect and we saw beautiful fish and large sea turtles snorkeling right from the hotel. We ate at Canoe House three times it was so good. All the other restaurants were excellent too. This review is not exactly fair because there were very few guests at this hotel due to the pandemic. About the time we arrived the hotel closed to the public so that made the Canoe House available and quiet for dinner any night we wanted. This restaurant is usually packed and even hotel guests must make reservations. It felt like we had the entire resort practically to ourselves which is so rare and not typical of a Hawaiian resort. We cherished every minute but would it have been the same under normal, crowded circumstances? I don't know. One bad thing happened: we were told several days in advance that the hotel would be closing down and all guests would have to leave. Luckily by that time we had 6 glorious nights. When the hotel announced the upcoming closure the staff got wind of several guests who planned on extending their stay in Hawaii via VRBO or AirB&B. These guests, including me, were contacted and told that there was a rumor that the airport was going to close the following Tuesday - the day before the hotel closure. All my common sense and intelligence and that of an even naive and simple minded person said that this was nonsense and it was. The staff wanted to send a message to tourists to get off the island. I don't get it but in general I felt VERY welcomed by EVERY local we met in the hotel and out and about while shopping and touring. I am grateful to the Mauna Lani for accepting guests around mid March and staying open as long as they did. I don't know if I'll return because I am now spoiled by visiting this hotel at 10% occupancy which is unheard of - a fantasy really that will most likely never happen again.
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Date of stay: March 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Oceanfront first floor is the best!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Thomas B, Guest Services / Front Office at Mauna Lani, Auberge Resorts Collection
Responded 3 Nov 2020
Aloha 925dannae, Mahalo for taking the time to provide your feedback. We are so glad you enjoyed your stay with us. We are very saddened your trip was cut short due to the start of the pandemic. We hope our staff was able to help you navigate your trip home. We hope to see you again soon should your travels take you back to Hawai'i! Warmest Aloha, Thomas B. Guest Services / Front Office
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Sonnychacha wrote a review Jun 2020
God's Country - Wisconsin!23 contributions49 helpful votes
3.0 of 5 bubbles
This property was overdue for a make-over, which they did. However, they sure missed a lot of key points. They put a new spa in but only offer 5 treatment rooms, no manicure/pedicure and no other services besides massage and facials. There is no nice relaxing pre or post rooms. Therapists were great, but again not within budget - close to $300 for a standard massage. What they don't tell you is the gratuity IS included in the price, so if you tip the normal 20% you made a mistake! Way over priced in my opinion and ocean "view" rooms many are obstructed. No happy hour or specials and the Canoe House? WOW, plan on bringing a lot of money, place is WAY over priced and very slow service, which I think they do on purpose to have you order more drinks, which there is nothing less than $9.00. I agree with another review, maybe visit this hotel for a drink and lunch but don't waste your money staying her. Go to the Hilton or a B&B. Staff was hit or miss, some at the front desk were helpful, others barely gave you the time of day. Service at the poop was horrible, they set you up with a towel and water, if you are lucky they see you looking for a chair, but the service for food and drinks was not around. In order to be a true 5 star rated hotel, they need to improve the "guts" of the hallways, walls, etc., lower their prices for food/beverage or offer a special and increase their staff by the pool to accommodate all guests. We were there early March and the hotel was around 90% occupancy, but staff did not reflect. Sometimes room wasn't cleaned at 4 when people go to their rooms to get ready for dinner..... Not my cup of tea and would not return.
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Date of stay: February 2020
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: Confirm you are on floor 4-6 if you want a true ocean view and make sure not obstructed
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Thomas B, Guest Services / Front Office at Mauna Lani, Auberge Resorts Collection
Responded 3 Nov 2020
Aloha Sonychacha, Our intention is for every guest to have a memorable experience, and have great service every step of the way. We appreciate you for taking the time to share your honest feedback. We will take your comments into careful consideration and see where we can best improve. Warmest Aloha, Thomas B. Guest Services / Front Office
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Augie93 wrote a review Feb 2020
Brooklyn, New York5 contributions4 helpful votes
3.0 of 5 bubbles
We’re halfway through our stay, and all I can say is that it is a little disappointing. Service is inconsistent, some of the room design elements are very strange, and the service is not up to par for a hotel of this price.

We arrived, after a long journey, around 4pm (check in is at 3pm), but our room wasn’t ready for another hour. The lobby was a mess of people, all waiting for their rooms. The frantic front desk staff said we could walk around and they’d call when the room was ready. No map or orientation, and no welcome drink or even water offered (although we could see both behind the front desk). Even when our room was ready, we had to specifically ask for a property map, event schedule, etc.

Service did not pick up the next day. Poolside service was MIA — we took towels to get set up, and no one came around offering water for over an hour. We got drinks at the bar since no one came around to take orders til lunch, and when we ordered, they forgot an entree, which took half an hour to correct.

The room has a series of baffling design choices. First, the thermostat doesn’t work so the room was 64 degrees when we set it for 75 — we woke up freezing! Although we called to the front desk and they promised an engineer would come fix it, we had no follow up. We haven’t used the thermostat since. The light switch in the bathroom also turns on the lights in the foyer, so you wake everyone up if you have to use the toilet at night. And the light switches turn off all the lights in the room, so you can’t just turn off the lights in the bathroom. And the TV did not appear to get any channels, and could only be used by ChromeCasting from a phone/tablet.

The food at the restaurants have been generally good, although prices extremely high, and hidden fees everywhere you look. For example, room service tacked on a $10 service charge, $6 delivery charge, and a separate gratuity. By the way, valet is $45/night.

Also, be sure to book dinner and spa reservations well in advance, or you will find yourself disappointed.

Despise these many hiccups, the property is gorgeous, the staff generally looking to please, and we very much appreciated the body pillow for my wife, as our travel agent had told the hotel it was our babymoon. Still, way too many little problems for the price we paid!
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MaunaLaniHawaii, Manager at Mauna Lani, Auberge Resorts Collection
Responded 22 Feb 2020
Dear Augie93, Thank you very much for taking the time to share feedback regarding your recent visit to Mauna Lani, Auberge Resorts Collection. I always appreciate hearing from our guests, as I understand that the only way we can continue fine tuning our products and service is through constant feedback. We use your comments to push the team towards the excellence that you have come to expect from our brand. I am sorry to learn of your disappointment from this most recent visit. I read the comments about your experience at the spa and dining reservations and how the team in several areas, including our resort pool did not meet your expectations. Our intention is for every guest to have a memorable experience, with staff urgency and of course recognition and great service. Please know I have addressed this matter with the dining, pool and spa team. Again, a most sincere apology on behalf of the team. I ask that you contact me directly to discuss how we can make your next stay much better. Warm aloha, Ekrem Tercanoglu 808-649-8090 Resort Manager
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Calley P wrote a review Feb 2020
5 contributions4 helpful votes
2.0 of 5 bubbles
When I was told by the salesperson on the phone that the rooms labeled garden view overlooked the parking lot, she assured me that by spending more would be worth it for the ocean view. PLOT TWIST: The ocean view was another building. And I guess literally the ocean is behind it, but what a let down. I stayed in 3 other lodgings during our stay on the big island with ocean views- and none were obstructed.

Rooms have modern looking fixtures, but walls and doors are still thin, the hotel hallway and guest floors are thin 80s carpeting. I could hear our neighbor's phone alarm, for example. I'd love to see a guidebook (not just a map) in the room, and lanai furniture closer to the nice stuff at the common spaces that everyone can see.

Upon arrival, we were denied a late check out since the hotel was booked the following night.

I didn't bring any of this up to staff onsite, and I probably should have.

What gives this review 2 stars instead of 1 is the staff: from top to bottom, dining, cleaning, or by the beach, the daily staff was all very kind and attentive. Additionally, the facility was clean and if someone else had picked up the tab on my room, I probably wouldn't have minded the other stuff. It seems to have a good amount of activities for families and kids, and the staff working them is friendly and helpful.

........
I suggest: Save your money, or spend it more wisely: I recommend staying at a nearby less expensive spot. The gorgeous coastline is great at all resorts and nearby spots. Head over to Mauna Lani for a meal, or a market iced coffee and a pastry. Then, stay and enjoy the pool or the sunset! They validate and give free parking to visitors (though for guests it is $15/day).
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Date of stay: February 2020
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Room Tip: don't trust the promise of "ocean" view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MaunaLaniHawaii, Manager at Mauna Lani, Auberge Resorts Collection
Responded 28 Feb 2020
Hello CalleyP203, I apologize your ocean view was not unobstructed as described by our sales team. Our intention is for every guest to have a memorable experience, and great service every step of the way. However, we appreciate you for taking the time to share feedback regarding your stay at Mauna Lani, and about our team. They will be happy to know they were recognized as kind and attentive in several departments. I ask that you contact me directly to discuss how we can make your future stay, much better. Warm aloha, Ekrem Tercanoglu 808-649-8090 Resort Manager
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rushnspkr wrote a review Sept 2021
Reston, Virginia78 contributions56 helpful votes
5.0 of 5 bubbles
I cannot rave enough about the beautiful grounds, facilities, amenities and wonderful views at Mauna Lani. Down to the last detail in guest rooms, such as dimming evening and night lights, the overall experience was spectacular. I'd describe the decor as 'modern zen'. Infinity pools inside and out, lush vegetation, calming and inviting common areas. Even 4,700 miles away from home, we'd consider going again.
Dinner at the Canoe House is a must-do. Go before sunset for an extra special treat. We travel all over the world and have high expectations. Our dinner, highlighted by server and ad hoc sommelier Dean, ranks at the top of our list for dining experiences. Well done!
As expected for Hawaii, food is very expensive. Prepare for that and it will be much more enjoyable. However, quality is very good, even at places like the Shack adjacent to the beach. Freshly made poke bowls were a welcome treat for an afternoon on the beach. Beach staff have chair covers, towels, and individual ice water jugs and cups ready for you.
Wear water shoes or strapped sandals for the beach and going in the ocean. The sand is not fine and sugary. But you're missing out if you don't take a dip. Bring goggles or a face mask, and you'll probably be treated to at least some sea life such as a sea turtle that hangs out off the main beach area.
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Review collected in partnership with this hotel
Date of stay: August 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pete Alles, Guest Services / Front Office at Mauna Lani, Auberge Resorts Collection
Responded 13 Sept 2021
Aloha, Mahalo for all of your kind words! Thank you for sharing your experience at Mauna Lani. We are happy to hear you enjoyed everything from the general atmosphere of the property to your dinner at CanoeHouse. We love the poke bowls, too! Once again, many thanks for your five-star review. We hope to welcome you to Mauna Lani again soon! Warmest regards, Pete
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smission9 wrote a review Apr 2021
Danville, California1 contribution
2.0 of 5 bubbles
Overall bad experience.

The location is very beautiful, but a series of events made the overall experience stressful.

Staff were very slow at the adult pool over the weekend sat/sun at the start of our trip (improved M-T).

All activities were booked, no assistance was provided by the concierge to help us find things to do. Very unhelpful and slow to respond.

All spa activities were completely booked.

Dinner reservations were completely booked. We got lucky with canoe house which was pretty incredible on two separate nights.

Morning breakfast would take 45 minutes to get seated.

Overall my impression was that the hotel overbooked guests the week we were there, and kept the same COVID-19 reduced staff and restaurant schedules. Didn’t understand the rationale of this other than “money grab.”

We basically ordered room service and sat in the hotel all day. Honestly can’t complain too much, but just wasn’t what I was expecting given the reviews I had read.

Very poor service overall. Will not be coming back.
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Review collected in partnership with this hotel
Date of stay: April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Thomas B, Guest Services / Front Office at Mauna Lani, Auberge Resorts Collection
Responded 6 May 2021
Aloha Smission9, Thank you for taking the time to submit your review of Mauna Lani. We are disappointed to hear that the service at the resort did not meet your expectations. It would be my pleasure to connect with you personally at your convenience to discuss your experience. Please reach to the number below at your convenience. Thank you, Thomas B. Director of Operations 1.808.885.6622
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Virginia H wrote a review Mar 2021
Albuquerque, New Mexico9 contributions5 helpful votes
5.0 of 5 bubbles
We just returned from a truly wonderful vacation at Mauna Lani. The hotel was luxurious and beautiful. We booked a premium ocean view suite which had two bathrooms and was perfect for our family of 5 (children ages 5, 7, and 8). The pool was well-staffed and well-situated with a great view. It was nice there was an adults-only pool so the kids could play without fear of bothering too many honeymooners or retirees. We sipped margaritas at dinner while the kids played with their new friends on the grassy lawn. Everyone agrees it was one of our favorite trips (after a year of not going anywhere!). I do wish there was more priority for hotel guests at the restaurants. We were never able to get dinner at the CanoeHouse (we inquired when we arrived, but they were booked for the entire week). Despite this small disappointment, it was overall a fabulous trip!
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Review collected in partnership with this hotel
Date of stay: March 2021
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Many of the suites have two bathrooms -- perfect for families!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Thomas B, Guest Services / Front Office at Mauna Lani, Auberge Resorts Collection
Responded 31 Mar 2021
Aloha Vharvs, Mahalo for taking the time to share about your experience at Mauna Lani! We are so happy you enjoyed your time with us! We are delighted to have hosted you and your family and look forward to welcoming you back on property soon. Warmest Aloha, Thomas B. Guest Services / Front Office
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mindbodysoul2021 wrote a review Jul 2021
Hilo, Hawaii1 contribution
5.0 of 5 bubbles
Every experience from check in, to the pool, to dining at the Canoe House was flawless. The rooms were cleaned frequently which made us feel safer considering the current circumstances with Covid and the large amount of tourists coming in (we are local to the Big Island) We got engaged during our stay and were treated so great by the staff, we don't want to stay at any other hotel again! It was our first but not our last time spending a stay-cation here. Mahalo Mahalo Mahalo!
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Review collected in partnership with this hotel
Date of stay: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Thomas B, Guest Services / Front Office at Mauna Lani, Auberge Resorts Collection
Responded 26 Jul 2021
Aloha midbodysoul2021, Thank you for choosing Mauna Lani as your staycation destination for such a special occasion. We are so pleased to hear that you enjoyed your time at the resort. Congratulations on your engagement and we hope to welcome you back to Mauna Lani soon. Warm wishes, Thomas B.
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Samantha A asked a question Sept 2022
Roslyn Heights, New York3 contributions1 helpful vote
Do they have a hair salon on site?
Answer from Coral Gardener
Northern Virginia, Virginia14,265 contributions
That's where it is most rocky. Small pebble rocks. Surf shoes are handy until you learn your way in.
Jeff T wrote a tip 5 Apr
San Diego2 contributions1 helpful vote
1.0 of 5 bubbles
"Review your bills for overcharges. Avoid renting a car if possible, since the valet is understaffed and provides iffy service."
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aribnyc wrote a tip Mar 2024
Westchester County, New York19 contributions23 helpful votes
5.0 of 5 bubbles
"Great snorkeling off the hotel, one main restaurant, tennis away from main resort, great overall layout"
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Explore624769 wrote a tip Mar 2024
1 contribution
3.0 of 5 bubbles
"Be careful which room you book. Speak with a member of the staff before you book."
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Rick F wrote a tip Feb 2024
Fort Collins, Colorado14 contributions10 helpful votes
5.0 of 5 bubbles
"Book the luau and a morning sunrise canoe paddle with Kainalu."
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ajcompass17 wrote a tip Feb 2024
California201 contributions65 helpful votes
5.0 of 5 bubbles
"Don’t miss Canoe House!"
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PRICE RANGE
₹62,490 - ₹93,234 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mauna lani bay hotel and bungalows, mauna lani bay resort, mauna lani resort
FORMERLY KNOWN AS
Mauna Lani Bay Hotel & Bungalows
LOCATION
United StatesHawaiiIsland of HawaiiKohala CoastPuako
NUMBER OF ROOMS
333
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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MAUNA LANI, AUBERGE RESORTS COLLECTION (Puako) - Resort Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Mauna Lani, Auberge Resorts Collection
Which popular attractions are close to Mauna Lani, Auberge Resorts Collection?
Nearby attractions include Kona Kozy's Comedy & Magic Show (1.0 km), The Shops At Mauna Lani (1.1 km), and Mauna Lani Historic Park (0.8 km).
What are some of the property amenities at Mauna Lani, Auberge Resorts Collection?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Mauna Lani, Auberge Resorts Collection?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Mauna Lani, Auberge Resorts Collection?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Mauna Lani, Auberge Resorts Collection?
Yes, paid private parking on-site, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Mauna Lani, Auberge Resorts Collection?
Conveniently located restaurants include Napua at Mauna Lani Beach Club, Tommy Bahama Restaurant & Bar, and CanoeHouse.
Are there opportunities to exercise at Mauna Lani, Auberge Resorts Collection?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Mauna Lani, Auberge Resorts Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Mauna Lani, Auberge Resorts Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mauna Lani, Auberge Resorts Collection offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mauna Lani, Auberge Resorts Collection?
The staff speaks multiple languages, including English, Spanish, Japanese, and Turkish.
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