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Hollywood Mirage Tenerife

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#6 of 31 Hotels in Arona
Certificate of Excellence
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Hollywood Mirage Tenerife
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942 Reviews from our TripAdvisor Community

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There are newer reviews for Hollywood Mirage Tenerife
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Showing 817: English reviews
Oxford, United Kingdom
Reviewed 19 May 2015 via mobile

First time at this resort. Clean and well maintained . Our apartment was in the "White House" . It was a lovely 2 bed which would sleep 6. It overlooked the pool but was low down so that was the only view. The balcony also got no sun all day . We were not impressed when the day after we...

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Helpful?
3Thank Margaret M
Sarah K, Customer Service at Hollywood Mirage Tenerife, responded to this review

Hi Margaret M, Many thanks for taking the time to review your experience at Hollywood Mirage. We are sorry to hear that your stay did not meet your expectations. Customer satisfaction is of paramount importance to us. Unfortunately, the work on the main pool was completely necessary to comply with local health and safety regulations. We apologise for any inconvenience...

essex england
Reviewed 16 May 2015

stayed here for two weeks on arrival we were told that pool 1 was closed until mid june no one had informed us previous then having requested a high floor was given the worst room in the complex level minus 1 then after speaking to silverpoint recep was given a room on third floor adequate not stunning bad points was...

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Helpful?
3Thank rayrockytwo
Jacopo G, Public Relations Manager at Hollywood Mirage Tenerife, responded to this review

Dear rayrockytwo, Firstly we would like to thank you for taking the time to share your experience with us. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. We have taken your comments very seriously, so please be assured that...

New Malden, United Kingdom
Reviewed 11 May 2015

We go back every year. The Mirage is good quality very clean accommodation. We have a one bed apartment with a balcony but there is lots of space and storage for additional guests. Great shower! 2 basins in the bathrooom. Well equipped kitchen. We took 3 people in a 1 bed apartment and had easily enough space. We use the...

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Helpful?
2Thank whereamI2day
Jacopo G, Public Relations Manager at Hollywood Mirage Tenerife, responded to this review

Dear whereamI2day, Thank you for taking the time to review your stay at the Hollywood Mirage. We are glad that you enjoyed your break, in particular your accommodation and the swimming pool. We are also delighted that you found the area around our resort to be full of interesting activities. We hope that you will visit us again soon. Best...

Slough, United Kingdom
Reviewed 10 May 2015

So, My family and I have been to Tenerife about 15 times since 1996, and every time has been different-ish but amazing. This latest time, we went late August, just after my sister's birthday and we stayed in the Hollywood Mirage for the 1st time. Usually we stay in Beverly Hills Club but, there are reasons, and issues and... long...

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Helpful?
2Thank SRJWhite
Jacopo G, Public Relations Manager at Hollywood Mirage Tenerife, responded to this review

Dear SRJWhite, Thank you from the team for your review of your stay with us. We are thrilled to hear that you enjoyed your accommodation and found the view from your room to be amazing. We are also happy to hear that you found our food offer to be excellent and that you enjoyed our entertainment. We loved having you...

UK
Reviewed 10 May 2015

This complex is ok but is definitely no frills. Apartments are very basic and as many have previously said here one of the swimming pools is currently undergoing refurbishment. We bought a timeshare here many years ago which we have not used for many years. On our first day we were asked if we would like an "update" on changes...

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1Thank keaneUK
Jacopo G, Public Relations Manager at Hollywood Mirage Tenerife, responded to this review

Dear keaneUK, First of all, we would like to thank you for your comments about your stay at our resort. Customer feedback is very important to us and we have noted your comments which will be taken into account as we always strive for improvement. We hope to have the pleasure to welcoming you again. Best wishes, The Hollywood Mirage

Poole, United Kingdom
Reviewed 3 May 2015

We stayed at the Mirage using our RCI points purchased from a Silverpoint explorer package 4 years before. As this was our final use of the package we were expecting to be wowed by the rooms and facilities we had been shown previously as we also knew the company would be trying to sell us more timeshare of some type....

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6Thank commerland
Jacopo G, Public Relations Manager at Hollywood Mirage Tenerife, responded to this review

Dear commerland, Firstly we would like to thank you for taking the time to share your experience with us. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. We have taken your comments very seriously, so please be assured that...

England
Reviewed 25 April 2015

Visited on a £99 Silverpoint promotional holiday - at that price point this hotel is exceptional let alone excellent ... but just a few small improvememts could make this a great place to stay irrespective of the promo price. First the good - our studio apartment on 3rd floor of the Jayne Mansfied block was ideal for two. A good...

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3Thank Dancemaster
Jacopo G, Public Relations Manager at Hollywood Mirage Tenerife, responded to this review

Dear Dancemaster, Thank you for your extensive feedback. We are glad that you enjoyed your apartment and found your terrace to be large. We are also thrilled to hear that enjoyed our animation and found all the staff of our resort to be enthusiastic. Customer feedback is very important to us and we have noted your comments which will be...

Reviewed 25 April 2015 via mobile

a "5" star penthouse apartment was booked by a family member with 7 adults due to be staying. pictures online of the penthouse apartments show beautiful apartments however this is not what we got. Definitely not a "penthouse" as on floor 5 of 6. We did get an apartment that accomodates 10 and the place was clean and really nice...

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Helpful?
1Thank anon50000
Jacopo G, Public Relations Manager at Hollywood Mirage Tenerife, responded to this review

Dear anon50000, First of all, we would like to thank you for your comments about your stay at our resort. We are glad to hear that you found our cleaning service to be excellent. At the Hollywood Mirage we realize that there is always room for improvement and feedback is crucial in this process so we thank you for your...

Reviewed 23 April 2015 via mobile

My fiancé and I are just ending our trip in Tenerife. For our first time visiting, we were very impressed with the amount of things to do for such a remote place. PROs: The staff at Hollywood Mirage we were amazing. Super helpful and friendly. Please pass our kudos on to Jon who helped more than I could have asked...

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Helpful?
2Thank Rebecca R
Jacopo G, Public Relations Manager at Hollywood Mirage Tenerife, responded to this review

Dear Rebecca R, Many thanks for taking the time to review your experience with us. We are thrilled that you found the size and view of your apartment to be fantastic and we are also glad that you found our staff to be helpful and friendly. Customer feedback is paramount to our success. Therefore we would like to assure you...

Glasgow, United Kingdom
Reviewed 23 April 2015

On arrival the check in was friendly and professional. Our one bed apartment was ready,situated in the James Dean block adjacent to the road and pool 1.The apartment was spacious for two adults. Bedroom en-suite,plus a separate shower room. A kitchen/dining area and living area and a good size balcony with table and four chairs plus two sun loungers for...

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Helpful?
3Thank BG9
Jacopo G, Public Relations Manager at Hollywood Mirage Tenerife, responded to this review

Dear BG9, Many thanks for taking the time to review your experience with us. We are happy to hear that you found your apartment to be spacious and spotlessly clean. Customer feedback is paramount to our success. Therefore we would like to assure you that we have noticed your comments and we take your suggestions on board. We hope to...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Overlooking the south side of Tenerife in the Canary Islands, the Hollywood Mirage is a resort that will allow you to indulge some star spangled glamour while on your family holiday. The resort itself is styled to recall a more classic bygone age of splendor and elegance, but even so, visitors can still enjoy facilities offering aerobic classes, table tennis and other fun activities. Each suite is fully equipped and sleeps up to six adults in complete comfort. The resort is only a short drive from the charming seaside resort town of Los Cristianos. You can take in the stunning beaches, enjoy the splendid, year-round sunny climate and explore the beaches that are mere minutes from the Hollywood Mirage. There is a free, hourly bus service between the Hollywood Mirage and sister resorts, the Beverly Hills Club and Beverly Hills Heights. A warm climate, superb style, fantastic beaches and a buzzing nightlife that means you'll continue having fun even after the sun has set; Tenerife knows how to put on a show for her guests. ... more   less 

Additional Information about Hollywood Mirage Tenerife

Address: Urb. Oasis Del Sur, 38650, Arona, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Arona
Hotel Class:4 star — Hollywood Mirage Tenerife 4*
Number of rooms: 335
Also Known As:
Hollywood Mirage Tenerife Arona
Hollywood Mirage Tenerife Canary Islands
Hotel Style:
#3 Top resorts Hotel in Arona
#5 Luxury Hotel in Arona
#6 Family Hotel in Arona
#8 Romantic Hotel in Arona
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Questions & Answers

Here's what travellers have asked, with answers from Hollywood Mirage Tenerife staff and other travellers.
126 questions
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Questions? Get answers from Hollywood Mirage Tenerife staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors all have a view to sea and Los Cristianos”
 of 5 bubbles moirac959, 20 Mar 2017 | Read review
“Larger apartments seem better positionedfor views than studios etc”
 of 5 bubbles 248Peter, 8 Mar 2017 | Read review
“level 5 301 onwards”
  • On the balcony.
 of 5 bubbles tonto09, 6 Mar 2017 | Read review
“pool 2 is quieter pool 1 was busy even in Feb/ Mar.”
 of 5 bubbles J3875WTstevec, 5 Mar 2017 | Read review
“Any but block 3 have great early evening sun on the balcony!!”
 of 5 bubbles stevetD7820TC, 14 Feb 2017 | Read review
5 of 5