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Mercure Tunbridge Wells

Expedia.comUS$ 103*
View Deal
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 135*
US$ 103*
US$ 135*
US$ 103*
US$ 116*
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Mercure Tunbridge Wells
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829 Reviews from our TripAdvisor Community

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Showing 806: English reviews
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Reviewed 2 weeks ago

we had booked afternoon tea through a virgin experience day, the initial booking wasn't easy as I had called the hotel several times to book then also to confirm and each time there wasn't anybody available to speak to, I was also transferred to another department with me having to leave a message. The hotel in itself is lovely and...

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Helpful?
Thank Joanna B
London, United Kingdom
Reviewed 3 weeks ago

Had a short stop over in one of the 'studio' rooms for one night. Hotel easy to find with plenty of parking. Quick check in. Rooms a little strung out from reception area and no lifts. Room OK, a little dated but clean and serviceable. Walk in shower and smallish bathroom. Staff very good and pleasant. Stayed for dinner, food...

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Helpful?
Thank Howard-Moon
Southend-on-Sea, United Kingdom
Reviewed 3 weeks ago

We did not stay in this hotel, we went there for afternoon tea as a treat from our family. The tea room floor area needed a good hover. It looked like it had not been done from a event may be last night. The afternoon tea was very very disappointing. all the afternoon teas we have had in the past...

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Helpful?
Thank JOHNBBJ
Toronto, Canada
Reviewed 3 weeks ago

Stayed here in April 2017. Had a family room, small bed for child and double bed. Decorating and furnishings a little dated. Hotel very clean, beds very comfortable, nice size bath tub, good TV, very fast WiFi. Staff very nice, very helpful. Even gave me fresh milk for tea. Great price, but not a discount hotel. Grounds looks very nice...

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Helpful?
Thank Lisa S
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Lisa S Many thanks for taking the time out to post your lovely review of the hotel. I will be sure to share your feedback with all my team as they very much enjoy to hear about the good work that they do. I am pleased that you enjoyed your stay and liked the beds, WiFi, staff and the...

Preston, United Kingdom
Reviewed 3 weeks ago

We stayed at the Mercure Tunbridge Wells for four nights in April 2017, we had booked a privileged room but on being given our key and seeing the room, there was nothing privileged about it! The walls were all stained, the light switches and door handles were dirty, the chair was broken and wallpaper was coming off the wall behind...

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Helpful?
1Thank NanaB7
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear NanaB7 Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate all feedback, therefore your comments are very important to us. Please rest assured that your comments will be addressed...

Bromley, United Kingdom
Reviewed 4 weeks ago via mobile

I stayed at the mercure hotel for 3 nights whilst working locally. The room was comfortable and staff were friendly. Breakfast was very tasty and set you up nicely for the day. Room service was quick and the wifi was great. I will definitely be using mercure again

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Helpful?
Thank lukekaren322
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear lukkaren322 Thank you for taking the time out of your day to post your review, we very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to...

Reviewed 4 weeks ago via mobile

Stayed for one night as part of 1 night stay with dinner and breakfast deal - £109. Service very good, lots of parking, £22 3 course set menu for dinner, choices limited but food tasted nice and waitors very lovely. Spa isn't a spa... the pool was nice but the Jacuzzi is covered over so can't use. Has small steam...

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Helpful?
Thank Sbecks1
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Sbecks1 Many thanks for taking the time out to post your review. I am very pleased you enjoyed your dining at both dinner and breakfast and you found my team to be lovely. I will be sure to share your comments with them all as they all do love to hear the feedback. Please accept my apologies that the...

London, United Kingdom
Reviewed 18 April 2017

Poor dog left alone in the room opposite, poor thing was barking all day and night in opposite room, dirty tray with left over fish and other food stuffs was left outside the room opposite us and was still there the next morning and made the whole corridor stink of fish, we had to ask for it to be removed....

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Helpful?
Thank NataliyaRocks
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear NataliyaRocks Many thanks for taking the time out to post your review. We have already been in contact and have addressed your concerns and resolved your comments. The hotel does have a dog policy in place to allow guests to bring a dog with them but they should not be leaving the dog behind and had we been aware...

Norwich, United Kingdom
Reviewed 16 April 2017

Review collected in partnership with Mercure Hotels
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Thank brianpaul450
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dereham, United Kingdom
Reviewed 12 April 2017

We stayed one night. We decided to go to the 'only fools and horse's ' night which was OK, but we went in nearly an hour late and we were still eating desert around 9.45, which maybe OK for most people but was far too late for me, although the food was very good. The staff were all friendly and...

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Helpful?
Thank Chris G
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Chris G Many thanks for taking the time out to provide us with your feedback following your recent stay. Thank you for choosing to attend one of our Comedy Dining events. I am sorry if the format of the night was not explained but the arrival is from 7pm to allow for the actors to meet in the lounge...

157 photos of this hotel

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
Mallows Restaurant
Cuisines: Bar, International, Pub
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff

Additional Information about Mercure Tunbridge Wells

Address: 8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
Region: United Kingdom > England > Kent > Royal Tunbridge Wells > Pembury
Price Range: ₹ 5,458 - ₹ 11,589 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Tunbridge Wells 4*
Number of rooms: 84
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Also Known As:
Mercure Tunbridge Wells Hotel Pembury
Ramada Hotel Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Tunbridge Wells staff and other travellers.
1 question
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Questions? Get answers from Mercure Tunbridge Wells staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quiet rooms at the back but away from reception/bar & dining”
Howard-Moon, 2 May 2017 | Read review
“Did not stay”
JOHNBBJ, 30 Apr 2017 | Read review
“Very nice hotel, good for families.”
lisasS7668KO, 29 Apr 2017 | Read review
“Ask for a refurbished room if available”
NanaB7, 27 Apr 2017 | Read review
“Very small rooms for family of 4 one dable and one single bed which was hard to sleep.”
310lelaj, 29 Mar 2017 | Read review
5 of 5
Expedia.com
US$ 103* /night
View Deal
Hotels.comUS$ 103
MercureUS$ 116
HotelQuicklyUS$ 135
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*Disclaimer
Prices are for 1 room, 2 adults
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