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Mercure Tunbridge Wells

TripAdvisorUS$ 83*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
US$ 90*
US$ 83*
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Mercure Tunbridge Wells
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824 Reviews from our TripAdvisor Community

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Showing 802: English reviews
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Preston, United Kingdom
Reviewed 2 days ago NEW

We stayed at the Mercure Tunbridge Wells for four nights in April 2017, we had booked a privileged room but on being given our key and seeing the room, there was nothing privileged about it! The walls were all stained, the light switches and door handles were dirty, the chair was broken and wallpaper was coming off the wall behind...

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Helpful?
Thank NanaB7
Bromley, United Kingdom
Reviewed 4 days ago NEWvia mobile

I stayed at the mercure hotel for 3 nights whilst working locally. The room was comfortable and staff were friendly. Breakfast was very tasty and set you up nicely for the day. Room service was quick and the wifi was great. I will definitely be using mercure again

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Thank lukekaren322
Reviewed 6 days ago NEWvia mobile

Stayed for one night as part of 1 night stay with dinner and breakfast deal - £109. Service very good, lots of parking, £22 3 course set menu for dinner, choices limited but food tasted nice and waitors very lovely. Spa isn't a spa... the pool was nice but the Jacuzzi is covered over so can't use. Has small steam...

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Helpful?
Thank Sbecks1
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Sbecks1 Many thanks for taking the time out to post your review. I am very pleased you enjoyed your dining at both dinner and breakfast and you found my team to be lovely. I will be sure to share your comments with them all as they all do love to hear the feedback. Please accept my apologies that the...

London, United Kingdom
Reviewed 1 week ago

Poor dog left alone in the room opposite, poor thing was barking all day and night in opposite room, dirty tray with left over fish and other food stuffs was left outside the room opposite us and was still there the next morning and made the whole corridor stink of fish, we had to ask for it to be removed....

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Helpful?
Thank NataliyaRocks
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear NataliyaRocks Many thanks for taking the time out to post your review. We have already been in contact and have addressed your concerns and resolved your comments. The hotel does have a dog policy in place to allow guests to bring a dog with them but they should not be leaving the dog behind and had we been aware...

Norwich, United Kingdom
Reviewed 1 week ago

Review collected in partnership with Mercure Hotels
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Thank brianpaul450
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dereham, United Kingdom
Reviewed 2 weeks ago

We stayed one night. We decided to go to the 'only fools and horse's ' night which was OK, but we went in nearly an hour late and we were still eating desert around 9.45, which maybe OK for most people but was far too late for me, although the food was very good. The staff were all friendly and...

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Helpful?
Thank Chris G
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Chris G Many thanks for taking the time out to provide us with your feedback following your recent stay. Thank you for choosing to attend one of our Comedy Dining events. I am sorry if the format of the night was not explained but the arrival is from 7pm to allow for the actors to meet in the lounge...

Reviewed 2 weeks ago

We stayed on Friday night for an event we were providing some services for, so arrived at the hotel late (8pm) and left very early (5:30am) the team were friendly & very helpful (we had some kit we needed to store securely) and when they realised we would leave before breakfast, they had a 'breakfast to go' prepared for us,...

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Helpful?
Thank Gloucose32
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Gloucose32 Wow what a great review. Thank you for takign the time out to post your fantastic 5* review. We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve...

Ashford, United Kingdom
Reviewed 3 weeks ago

On arrival I dropped my bag off to have some dinner as it was late. I ordered fish and chips at £18+. When it came the fish was a tail end and only 5 inches long at most with an egg cup full of mushy peas, with about 8 oven chips in a silver container - definitely not good value...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank I7653TKchriss
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear I7653TKchriss Thank you for taking the time out to post your review of the hotel. I am very pleased to hear you found my team to be helpful and I will be sure to share your review with them all and we work together to review your comments raised. I am very disappointed to hear that you did not...

Reviewed 4 weeks ago via mobile

I stayed here for one mid week night and found the hotel to be very pleasant, the staff were very friendly on arrival and the hotel was very clean as was my room, I had dinner and breakfast here which were both quite nice, only slight grumble was how long it took to get my dinner but it was nice...

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Helpful?
Thank Andersondelivers
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Andersondelivers We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Peterborough, Canada
Reviewed 4 weeks ago via mobile

This is a very well kept hotel. The room was quiet and clean. Book with breakfast included it was excellent. Lots of free parking and a short drive into Tunbridge Wells. Easy to find, great location right off the motorway.

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Helpful?
Thank Stewartaudia4
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Stewartaudia4 We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Mallows Restaurant
Mallows Restaurant
Cuisines: Bar, International, Pub
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff

Additional Information about Mercure Tunbridge Wells

Address: 8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
Region: United Kingdom > England > Kent > Royal Tunbridge Wells > Pembury
Price Range: ₹ 5,441 - ₹ 10,882 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Tunbridge Wells 4*
Number of rooms: 84
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Also Known As:
Mercure Tunbridge Wells Hotel Pembury
Ramada Hotel Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Tunbridge Wells staff and other travellers.
1 question
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Questions? Get answers from Mercure Tunbridge Wells staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a refurbished room if available”
NanaB7, 27 Apr 2017 | Read review
“Very small rooms for family of 4 one dable and one single bed which was hard to sleep.”
310lelaj, 29 Mar 2017 | Read review
“Ask for rooms away from the main road.”
achrisjack1, 27 Mar 2017 | Read review
“If a light sleeper ask for a room away from the A21. We had such a room and was okay”
GordonBeasley, 20 Mar 2017 | Read review
“2 nd floor at rear of hotel”
Tallsally2323, 20 Mar 2017 | Read review
5 of 5
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US$ 83* /night
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Prices are for 1 room, 2 adults
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