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To The Hotel Manager
Dear Sir or Madam,
I am staying in A-111. I left this review on your google listing 5 minutes ago. I request a partial refund on account of not providing me wifi, a promised facility at your business hotel....More
Property is located at peaceful location. Managing staff is very poor, slow & arrogant. Don't expect any standards in delivery of service. Staff is very rogue and rough in speaking. Service is very slow average delivery time is 20-25 minutes. Very rude staff.
Room - AVERAGE. Needs renovation URGENTLY. Dated rooms, very low light. During power cuts - i had to remove and again insert the key card to restore power which was really annoying and disturbing.
Staff - Nice and courteous, specially at the restaurant.
This hotel is like any other good business hotel in a big city. I would like to make a special mention of the buffet - really good. I strongly suggest you negotiate the tariff to include breakfast and dinner- because the food is otherwise very...More
Response from SaunakBagchi, Front Office Manager at The Aananda ImperialResponded 26 August 2017
At the offset I would like to thank you for choosing to stay with us at The Aananda Imperial Hotel in Bilaspur. We thank you for sparing the time out of your schedule and writing us a feedback on this platform.
Smiling and graceful staff, impeccably furnished rooms, very clean, fabulous dinner buffet spread. In fact, true value for money. My special thanks to receptionist in the evening shift, bell boy and lobby manager, as well as all staff in restaurant and house keeping. Very graceful...More
Response from SaunakBagchi, Front Office Manager at The Aananda ImperialResponded 10 August 2017
Thank you for staying with us at The Aananda Imperail Hotel. We acknowledge and appreciate your valued feedback. Looking forward to welcome you soon and bundle many more happy memories with us.