5 Falls Resort
View prices for your travel dates
About
Finding an ideal hotel in Courtallam does not have to be difficult. Welcome to 5 Falls Resort, a nice option for travellers like you.
You’ll enjoy relaxing rooms that offer air conditioning, and you can stay connected during your stay as 5 Falls Resort offers guests free wifi.
The hotel features 24 hour front desk, an outdoor fireplace, and newspaper. Plus, 5 Falls Resort offers an on-site restaurant, providing a pleasant respite from your busy day. For guests with a vehicle, free parking is available.
Given the close proximity of popular landmarks, such as Chithira Sabai Temple (3.0 mi) and AdiyaetumParaipanri Madaswamy Koil Temple (3.0 mi), guests of 5 Falls Resort can easily experience some of Courtallam's most well known attractions.
5 Falls Resort puts the best of Courtallam at your fingertips, making your stay both relaxing and enjoyable.
Location
Reviews
- 16
- 12
- 9
- 6
- 3
- Filter
- English
we had booked for 2 adults + 1 12 year old through MMT but when we went to check-in, the manager Mr Arafat starting talking random nonsense that he has been a manager there for so many years in an arrogant way and said that MMT did not pay them for the child (though it was clearly mentioned in our mail) and that we would have to pay additional 750Rs for the kid/day.
We explained that we added the child at the time of booking in MMT and the fare did increase as a result and even demonstrated the same on our mobile phone. But the incompetent fool insisted that it does not matter and we have to pay extra if we want a room. He also said that MMT cheats people by showing false rates and does not transfer money to them, so he will charge the customers when they land at the resort !! I told him to sort out the issue with MMT or atleast delist from MMT so that customers are not affected. He said that he can't do that as they will miss out on business!!
We told him strongly that it is unethical and amounts to cheating their customers. We said we will complain to their management and give reviews online. He said he did not care and asked us to do the same! We could not believe that such a person could be at the front desk! Then one of the staff called up MMT and they explained something about weekday rates etc (their internal deal with MMT which I have no idea about) and then they agreed to give us a room. So there was no issue really!
Then he gave us a room which was clearly not ready for use and said it was the only room available (the whole parking lot was empty and it filled over the next couple days, so very likely he was lying). The room was horrible - it did not have a key (so they gave us the master key in the evening), the geyser was missing, the water in the taps was muddy in color etc. So we had to keep calling them to fix each of the things as we tried to use the rooms (we went outdoors after dumping our luggage and did not realize what we got).
Luckily we met the owner Mr Abdul by chance at the reception and explained the situation to him. He was surprised that our room did not even have a geyser, had water problems etc. and said he will get us a better room for the next 2 nights (3 night stay) and he did. The second room had a mountain view and everything was in order. That was the saving grace (hence 2 stars on my review instead of 1). It could been very unpleasant if we had not met him. He also acknowledged that they cannot trouble customers for their internal MMT issues.
I hope the management takes appropriate action so that this not repeat. The property is in a good location and Mr Abdul seemed genuine in his efforts to make it a great place. It would be a pity to see it run into the ground due to their mid level staff like Mr. Arafat.
"spacious rooms with good amenities, cost effective foods and room service excellent"Read full review
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing