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Hilton Vilamoura As Cascatas Golf Resort & Spa

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Hilton Vilamoura As Cascatas Golf Resort & Spa
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2,295 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Vilamoura As Cascatas Golf Resort & Spa
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Showing 1,934: English reviews
Dublin
Reviewed 7 September 2015

Travelled as a couple (31-25) August 2015 for a week and stayed in the Hilton Vilamoura. From the moment we arrived we were delighted with the facilities and staff. Everytime we went to reception there was an abundance of very well trained and knowledgeable staff. We arrived very early at 10.30 am and checked in, we were told that our...

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Helpful?
1Thank Mark L
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review

Dear Guest, Thank you for choosing the Hilton Vilamoura for your week’s holiday in the sun. We are delighted you had an enjoyable experience and were impressed with all the resort services and facilities apart from the pricing of the food and beverages which unfortunately dissuaded you from dining in. We appreciate your very encouraging feedback and hope to see...

Berkshire, UK
Reviewed 7 September 2015

Fabulous service provided by Nicole Mestre assisting with a meeting for 40 delegates. All logistics worked smoothly, taking the stress out of it. I received a personal welcome from the meeting & events team upon check in. The meeting center was quiet, which allowed us to focus, and additional add on events worked perfectly.

Review collected in partnership with Hilton Hotels & Resorts
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Thank tfright
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review

Dear Guest, Thank you for choosing the Hilton Vilamoura as the venue for your business meeting and sharing your feedback on TripAdvisor. We are thrilled you were impressed with the facilities and the staff’s commitment to ensuring the success of the event. On behalf of Nicole and the GC&E team, we thank you for your preference and look forward to...

Bognor Regis, United Kingdom
Reviewed 6 September 2015 via mobile

We stayed here for two nights. The rooms were beautiful, with beautiful big baths and huge balconies. The cleanliness is the hotel is of high standard. We ate at the buffet the first night- highly recommend, especially if you are with children- ours at for free and they very much enjoyed choosing their food. The second night we ate at...

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Helpful?
1Thank flyingsaucer1981
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review

Dear Guest, Thank you for staying at the Hilton Vilamoura for your short family break and sharing your feedback on TripAdvisor. We are very pleased you enjoyed the resort facilities and food as well as the service. Your suggestion to minimise the inconvenience caused by guests who reserve sunbeds is very much appreciated and we will continue our efforts to...

Bracknell, United Kingdom
Reviewed 5 September 2015

This hotel really is great. It just lacked the extra 'something special' to push it to 5*. The staff were lovely, helpful and genuinely couldn't do enough for us. Drinks on arrival, luggage taken up to our room, calling us taxis when needed, going out of their way to explain where things were/how to get to different places. They made...

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Helpful?
2Thank Katymon
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review

Dear Guest, Although we didn’t fully meet your expectations, we are nonetheless delighted that you enjoyed our hospitality and felt so well taken care of by our staff. I will definitely share your kind comments with the front desk and spa teams who I’m sure will be delighted to know that their efforts contributed to such a lovely holiday stay....

Las Vegas, Nevada
Reviewed 5 September 2015

there was a problem with the reservation...OK, it happens and after a lot of drama, the hotel did a modest job of correcting it. Too much drama and an assistant manager who through fuel on the fire by not listening to anything that I was trying to say. The real problem is the staff...hotel claims to have valet parking yet...

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Helpful?
2Thank Deigs
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review

Dear Guest, We very much regret to learn that we did not live up to your expectations of the Hilton brand and apologise for the inadequate handling of your reservation as well as the shortcomings you experienced in the valet parking and service at lunch. Please be assured that we will take your feedback into consideration and continue to work...

north west lancashire
Reviewed 3 September 2015

Nice tidy hotel but needs a little push in right direction.. The sunned situation is a joke intact the just isn't enough space and pools for size of hotel.. Kids club is great but the price is a joke very expensive ... No entertainment if you have children not even slide in infant pool.. Shuttle service is lovely and beach...

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Helpful?
Thank Claire H
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review

Dear Guest, Thank you for choosing the Hilton Vilamoura for your recent holiday stay and sharing your comments on TripAdvisor. We regret that we didn’t meet your expectations regarding children’s entertainment and realize that we will need to pursue further solutions to improve the sunbed situation. However, this matter cannot be satisfactorily resolved without the full cooperation of all our...

Reviewed 3 September 2015

The hotel is generally very nice. The breakfast is excellent. The rooms are clean, tidy and well equipped. The staff are very helpful and polite. I thoroughly enjoyed my stay at the Hilton. However there are a couple of points that stop it from being the ideal hotel. The pool gets very busy and this coupled with so many people...

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Helpful?
Thank matt1234567891011
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review

Dear Guest, We are very pleased that you enjoyed your recent stay at our resort and were particularly impressed with the accommodations, breakfast and staff. However, we very much regret that we fell short of your expectations in terms of location, room servicing hours and sunbeds at the pool area. Please be assured that we will continue to streamline our...

Manchester
Reviewed 2 September 2015

We have just got back from a two week holiday. The hotel is amazing and the service by all the staff was outstanding. There is only one bad thing I could say about this hotel is the sunbeds. By 8.30am all the beds had towels on and some people were not using their saved beds until gone past 12pm. Other...

Review collected in partnership with Jet2holidays
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1Thank waynet147
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review

Dear Guest, We appreciate your feedback and very much regret that we haven’t been able to adequately resolve the sunbed situation yet but will keep working on more efficient solutions. We trust you had an overall enjoyable stay and hope to see you and your family back on many more occasions. Kind regards, Dinis Pires General Manager

Reviewed 1 September 2015

Another great stay at the Hilton, just one small issue, you guys NEED NEED NEED more staff. Cocktails by the pool are great, but it takes time, and leads to queue's, also it appeared one of the two barpersons had to double up as waiters for the poolside food which takes a staff member away. Also at breakfast which is...

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Helpful?
Thank Belfast1511
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review

Dear Guest, We are thrilled that you keep returning to the Hilton Vilamoura and enjoying your stays so much. Please accept our sincere apologies for the shortcomings in the service but rest assured that your comments have been duly noted and staffing levels will be adjusted when we review our operational plan for next year to ensure consistent, high-quality service...

Reviewed 1 September 2015 via mobile

The hotel is nice enough. The rooms are clean and nicely decorated although they're a little cramped. The hotel itself is nicely kept and the surrounding grounds are lovely. The beach is clean and beach club is nice enough although the toilets and showers are in desperate need of renovation. Overal the hotel is fine but it lacks that special...

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Helpful?
Thank Lorna K
HiltonVilamoura, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review

Dear Guest, Thank you for choosing the Hilton Vilamoura for your recent stay and sharing your experience on TripAdvisor. We very much regret that we failed to meet your expectations and that you didn’t feel the resort environment was conducive to relaxation or that our staff were genuinely friendly. Please be assured that we are undergoing constant change to improve...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Treat yourself to a fabulous spa weekend, enjoy a fun-filled family holiday, or experience the perfect golfing break at the award-winning Hilton Vilamoura As Cascatas Golf Resort & Spa, one of the leading family-friendly Algarve hotels. This attractive, modern Algarve hotel is situated in five acres of glorious manicured gardens in the heart of the sun-kissed Algarve, Portugal. Set amid the lush greenery of some of Portugal's finest golf courses, the Hilton Vilamoura As Cascatas Golf Resort & Spa is replete with distinctive Moorish architecture, spectacular covered and outdoor pools and glorious cascading waterways. ... more   less 

Additional Information about Hilton Vilamoura As Cascatas Golf Resort & Spa

Address: Rua da Torre d'Agua Lote 4.11.1B, Vilamoura, Quarteira 8125-615, Portugal
Region: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Price Range: ₹ 7,390 - ₹ 25,309 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Vilamoura As Cascatas Golf Resort & Spa 5*
Number of rooms: 176
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Hotels.com, Expedia and Agoda so you can book your Hilton Vilamoura As Cascatas Golf Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Vilamoura As Cascatas Golf Hotel Vilamoura
Hilton Vilamoura As Cascatas Golf Resort And Spa
Hilton International Vilamoura
Vilamoura Hilton
Hotel Style:
#1 Business Hotel in Vilamoura
#3 Romantic Hotel in Vilamoura
#4 Family Hotel in Vilamoura
#4 Luxury Hotel in Vilamoura
#4 Spa Hotel in Vilamoura
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Vilamoura As Cascatas Golf Resort & Spa staff and other travellers.
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Questions? Get answers from Hilton Vilamoura As Cascatas Golf Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We loved the view of the main pool”
 of 5 bubbles 404billyb, 16 Mar 2017 | Read review
“Hotel offers a complimentary van service to Vilamoura Marina at fixed times.”
 of 5 bubbles 910rajatp, 16 Mar 2017 | Read review
“Top floor and lifts are quiet as a mouse”
 of 5 bubbles craigalbab2, 10 Mar 2017 | Read review
“Take ear plugs if in a room around the pool”
 of 5 bubbles 377waynes, 13 Feb 2017 | Read review
“Rooms on higher floors, facing South get the most sun. Ours was on 2nd floor facing South/ golf course”
 of 5 bubbles 106mc, 31 Dec 2016 | Read review
5 of 5