I booked this hotel in May 2022 for it's location and more importantly to me the room facilities they offered. I booked the suite which was been advertised as having a balcony and kitchenette. It was a good bit more expensive than a regular room but as it had a small kitchen for our needs it was worth it. We arrived at the hotel at the end of July, check-in was ok, we of course had to prepay and then we headed off to our suite. We entered the room which had a massive table in the middle of it and a camp-like bed for our child which we had paid well for as an extra, to be honest, it was too unsteady for her safety and she shared with us. I had said this when I was booking as the bed was huge anyway but the hotel insisted I had to get a separate bed and pay for it which I did. Then I went on the look for the kitchenette as advertised and paid for, but there was no kitchen. There wasn't even a fridge, I had medication that required refrigeration and I thought maybe we have been given the wrong room, I went down to reception and asked, I was told it was" Fletcher policy" No Kitchens, I told the receptionist I had booked and paid for these extra facilities and asked was there a fridge available ?? Guess what yes "Fletcher's policy" is no fridges and furthermore No air con either ... "Fletcher Policy" again...But I had paid for it. We had a large room with a massive dining table and that was it. I went to the bar to get ice but I was told they could only give me a small glass because they hadn't much. We were in the middle of extreme heat and had no way to try and keep the medication safe. The reception staff was dismissive, unhelpful, and uninterested. I was traveling with an anaphylactic as well so the kitchen was going to take some of the stress away, I had neither and unfortunately, we were there for 3 days. The extra facilities were my draw to this place, I didn't mind paying extra but we got Nothing, it was a total rip-off. This hotel continued to advertise the suite until the end of August, perhaps only after I had written to them several times and to one or two of the company directors. None of them got back to me of course from HQ. It was my first and last time using the Fletcher Hotel chain. It was as most reviews say a bit rough in places. The outside to the front was nice but the side entrance was disgusting and this led into the bar/ restaurant area. The ground was stained not sure what type of fluids but it stank. The reception staff was robotic it was like pay, take your key now away with you was their attitude. The room as I said was completely misleading. It was nothing but a big room split in two with a massive dining table. A holiday is meant to be a treat, a break. This place was a nightmare, totally false and misleading information at the time led us to 3 uneasy days away. You may get people in once but there is nothing more valuable and rewarding than repeat business. I can't imagine it happens often here from other reviews. What a total sham, disgrace I could never trust any of your places again.. When we travel back to the Netherlands at Christmas it is far from a Fletcher we will be.…
Choosing this hotel had several factors involved for us. For one, the location was for us convenient and second, the amenities were a “deal-closer” as we drive an electric car and the hotel boasts free parking and electric car chargers (according to the website)…or we thought so…. After booking, we received an email with important information prior to check-in, which we appreciated but then on arrival we drove through a giant construction site right in front of the hotel and parking wasn’t available on site but rather at a nearby supermarket as staff informed us. Also, which was critical for us, no electric car charger. Isn’t that important information? We obviously addressed that issue with the reception staff and they had the audacity of asking us why WE didn’t call upfront and asked if there was a construction site ongoing. Really? The guest has to know that the hotel is located on a huge construction site and call the hotel to ask about it? Then we proceeded to check-in and as we were early, we had to pay EUR 10 for an early check-in. Fair enough but in times of “Corona” and the massive impact on the hospitality industry, I find it a bit unthankful towards a paying customer that has already been disappointed like described. On our way to the room, we saw ceiling panels hanging out and falling off, ceiling panels opened up due to leakage and buckets underneath to catch the water. We thought at first that these buckets were left by cleaning personnel as it was nasty brown water with a cleaning cloth inside (reception later advised us otherwise). Once we arrived at the room and entered, a sewage odor hit us, we noticed that the air conditioning didn’t work, the bedside table light wasn’t plugged in and the furniture was just broken and falling apart. Once again, we went to reception and we were just bluntly brushed off with a “that’s-how-it-is attitude” not even willing to bother and listen to our complaint. The state the room was in wasn’t even acceptable for free at this point. As we were flabbergasted by the lack of staff support, we tried to accept the room but it was just not possible. It was hot due to the broken air conditioning and it smelt like sewage. We also now did find a condom wrapper under the bed and some questionable stains and so we returned once more to reception and were more insistent, demanding change or we’d leave the hotel and ask for a refund. After some intense discussion we finally had the hotel’s staff listing to us and they finally did agree to check if our description was accurate and they in the end concurred with our assessment. Nonetheless, we had to stay the first night in that garbage of a room only to be able to change rooms (to an okay room) for the remainder of the stay the following day. You would think all the issues were now resolved, right?! Unfortunately not. I don’t want to elaborate on two humongous spiders in the “replacement room” that we took care of, but housekeeping did not even manage to make up our room between 10:00 and 16:00 the following day with the “make up our room” hanging outside. We then talked to Housekeeping and they told us that they only started at 16:00! Really? Furthermore, the alternative room’s mattress had no topper and the bedsheet was the only piece of fabric separating us from the mattress. Now, in hindsight, the EUR 10 for an early check-in seems like mockery. It continuous, one of the two elevator’s buttons to the ground floor would not work. If you would be so lucky and call this particular elevator, you would simply not be able to go to the ground floor but rather to the first floor, from there you would have to find the staircase in order to reach the ground floor and the reception. What did reception comment on that you ask? Oh, we know we have that problem when it is hot outside. First of all, that is a poor explanation but considering that is was at that time 19 degrees Celsius outside, it was also a very questionable… Last but not least, we were happy to find our alternative room with a balcony (which was apparently an upgrade) but we noticed once it was night time that there was a permanently lit ceiling light outside facing the inside of the hotel room with no option to switch it off. This means that it was not only a bug magnet and almost rendered sitting outside impossible in summer next to lake but also required us to close all the curtains super tight so we wouldn’t have a spotlight in our face while trying to fall asleep. We could continue the list of “remarks” but the already described situation outshines everything... We however did contact the hotel chain through social media to give them the opportunity to comment. We did see that our concern was read, the pictures (also attached here) have been seen but they do not seem to be bothered to answer. Hence, we decided to address the issues now more openly to see if they will now react and help other people not to choose for this hotel chain and particularly for this hotel. We can only recommend anyone considering staying in The Hague/Voorburg to make a different choice. It is absolutely not worth the money! PS.: The hotel is NOT located close the sea as stated on their website!…
Could’ve been an OK experience for my girlfriend and I, but unfortunately not the case. Waking in the room we found hairs lying around the shower and bathroom floor.. Even though the sign said it was cleaned. One lamp was broken.. which was not a really big deal. The airconditioning was broken and it was pretty hot. The minibar fridge was working but it was hot inside?? So could not be used The furniture and everything looked quite old
Don’t be fooled by the looks, the exterior looks good and clean but once you get to the room it will be the shock of your life, very old furniture, some even broken, toilets I guess the never use cleaning products they smell like piss, you can barely open the balcony door it’s stuck, mould all over the toilet and shower, housekeeping they don’t actually do cleaning the only tidy things up, I have my coffee cups and spoons returned back as I used them without cleaning , even after multiple complaints about the hygiene and cleanliness nothing happed, I have asked for new kettle for 4 times and ever got one, the only advantage is there plenty of parking and shopping centre near by, other than that it doesn’t worth quarter Of what you pay per night,
The hotel itself looks great, parking though needs to finalise the works. Not far from main attraction, so it was a pleasant two-nights accommodation. City is also neat and clean, but very expensive indeed.
CONs: - Sink in the bathroom is all cracked and ugly (looks really old) - Half of the lights didn't work - Noisy construction going on outside and ventilation gap on the window cannot be closed to reduce the noise - weird smell (like old people's home) in the hallway, luckily no such smell in the room - no fridge in the room PROs: - we arrived 2 hours earlier, but were allowed to the room right away - nice restaurant with beautiful view - price was very competitive
Just spent three nights here. The stay was pleasant enough but there were issues. The positives. 1 - the room was spacious and the beds comfortable 2 - the staff were pleasant and accommodating The negatives 1 - don't be misled by the photos. Currently, the hotel is right next to a building site. it wasn't too noisy, but the visual effect is less than perfect. 2 - the bar is meant to be open until 23.00 but on all nights it was shut at 22.00. As we were coming in at that time we didn't have a chance to sample its delights and so we couldn't use the €5 discount coupon we got for waiving housekeeping 3 - small issues with the room such as the tv remote didn't work and neither did the fan in the bathroom, so the mirror was constantly steamed up. Also, a door was off the wardrobe and propped against the wall. 4 - probably the worst thing however was the state of the bath towels - far too small and thin. One of the towels we were given was frayed around the edges and should have been thrown away…
we had a 3 meal service and the quality of the food was great. Also good prices and very good atmosphere. we could even take our small dog with us. The service was good. Good choice of wine and coctails
Are you going to visit The Hague on vacation or on business ? well, I think that the Fletcher Hotel in Leidschendam could be a good alternative to other offers you might see on Internet. Yes , I know , this Hotel is not located downtown , but it is well connected by railway/tramway/bus lines. It is quiet , especially if you ask for a room on the lake/park side (and if you are willing to navigate the lake …. with your remote control ship model!). Moreover, it is quiet in spite of the fact that it is very close to the adjacent huge commercial center. And if you want to reach the nice town of Delft , well the tramway 19 is around the corner !
There was some party at the hotel. Couldn't sleep because of the loud music for most of the night. My message to the hotel about that was ignored. Room was not so clean. In the bathroom signs of fungus. Never again.