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pentahotel Brussels Airport

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229 Reviews from our TripAdvisor Community

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There are newer reviews for pentahotel Brussels Airport
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Showing 165: English reviews
Henegouwen
Reviewed 3 February 2017

Clean room, close to airport, shuttle to the airport but a lot of noise during the whole night, price was wrong at check out. I booked via website of the hotel but at check out, the price was much higher and, unless I booked an arrangement with parking included, they charged the parking. After discussion, the bill was adapted but...

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Thank HDN340
pentahotel B, Guest Service Manager at pentahotel Brussels Airport, responded to this review

Dear Mr. Lamon, I am sorry to see that you did not thoroughly enjoy your stay with us. I would like to apologise for the the discussion which had occured during your check out and will share it with my team to ensure that it does not happen again in the future. We do hope to see you again in...

Amsterdam, The Netherlands
Reviewed 3 February 2017

The rooms are not so good isolated. You hear when the Nabors go to the toiler or shower. Booked via Booking.com and was very good en easy. Book the breakfast when you check-in you get a discount thats fery nice. Free pooltable and many televisions to in the bar. TV in the rooms is great. Many TC programs and films.

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Thank nickL3806YF
pentahotel B, Guest Service Manager at pentahotel Brussels Airport, responded to this review

Dear guest, Thank you for your feedback regarding your recent visit and we are happy to hear that you had a pleasant stay and enjoyed the penta facilities. Sorry to hear for the disturbance you have experienced from your neighbours. We are looking forward to welcoming you back again soon in our hotel. With kind regards K. Law

Iserlohn, Germany
Reviewed 1 February 2017

at check in they asked me if I want breakfast. If I oder it this evening, it will be 13€. Tomorrow it will be 18€. WTF!!! How should I know in the evening if I will be hungry the next morning? Room: very small. Didn't know where to put my suitcase so placed it on the bed. Room not quiet,...

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Thank Martinair
Kristof L, General Manager at pentahotel Brussels Airport, responded to this review

Dear Martinair, Thank you for your feedback. It was also nice to read that you appreciated our food offer and the design of the hotel. When we opened the hotel last year the charge of 18€ for breakfast was the only option. Upon request of our guests, we have launched a promotional early booker breakfast rate at only 13€. I...

Peyia, Cyprus
Reviewed 26 January 2017

Very cosy hotel, styleful decorated, The restaurant is good and just what we were looking for on our stay between flights. The rooms are small, comfortable but could have more space for the suitcases.. Good shuttle service. All in all good value for money.

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Thank jacobus2017
Kristof L, General Manager at pentahotel Brussels Airport, responded to this review

Hi, Thank you for taking the time to post your review of your stay with us at pentahotels here on TripAdvisor. It was really nice to read your comments & I will be sure that the team are thanked for making your stay enjoyable. I hope that you will be a regular visitor to us here at pentahotel Brussels Airport....

Thessaloniki, Greece
Reviewed 26 January 2017

Location is good and the shuttle bus service excellent. Unfortunately, WiFi is so slow that you can not even check your emails. For a decent internet connection you have to pay!So WiFi is not free at all. Also, room was too cold. The room is being heated by a mounted airco (not a normal heating) and during the night was...

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Thank 413christosp
Afrodite z, Manager at pentahotel Brussels Airport, responded to this review

Dear Guest, Thanks for taking the time to share your experience with us at pentahotels. Concerning the WIFI,we are currently in close contact with our internet provider to examine the possibilities to increase the speed. We hope to see you again in our pentahotel real soon! Kind regards, A. Zaczagkis - Sales Manager.

Lisbon, Portugal
Reviewed 26 January 2017

The room is not very large but was very clean and comfortable.The breakfast was very good. The hotel is very close to the airport. It is a modern young hotel with a nice bar. Good service and friendly staff.

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Thank 874afonsom
Afrodite z, Manager at pentahotel Brussels Airport, responded to this review

Dear Guest, Thank you so much for these kind words! It is always nice to read that our guests enjoyed their stay & I am really pleased that we got things right for you. I hope that you will be a regular visitor to us here at pentahotel Brussels Airport. Very best regards, A. Zaczagkis - Sales Manager.

Mouries, France
Reviewed 25 January 2017

Speechless, after checking-in at Penta in Diegem last Saturday. Indifferent staff member, refusal to give requested information, non-respect of reservation Styleless, the first room we were given was not made, looked like a warzone. The second room was twin and not king as reserved. The staff member didn’t even check what was available. The second room had one single towel,...

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Thank StevenBBB
Kristof L, General Manager at pentahotel Brussels Airport, responded to this review

Dear Steven BBB, Thank you very much for your feedback about your stay in our hotel. Unfortunately the service level provided, did not live up to your expectations. We will look into this internally in order to be able to evaluate what has happened and take appropriate measures. Best regards,

Nice, France
Reviewed 24 January 2017

Hotel is very close to the airpor and has a free shuttle in and out. Staff is very friendly. The room is not very large but everything s very well organised. Furniture and atmophere are very cosy. I will certainly come again during my next duty travel to Brussel. Clean and confortable I would recommend the hotel.

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Thank Anna P
Afrodite z, Director of Sales at pentahotel Brussels Airport, responded to this review

Dear Ms. Puggioni, Thank you for taking the time to share your experience of your stay with us here at pentahotel Brussels Airport. It was really good to hear that you enjoyed your stay with us, the team and I are always thankful of hearing that we have got things right! I hope that we will see you back again...

Antwerp, Belgium
Reviewed 24 January 2017

very friendly staff, very easy reservations, very quick check in, nice beds, fantastic breakfast, and a hotel bar that didn't feel like a hotel bar (and was open 24/24). we loved it all the way! we'll be back!

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Thank 260tilly
Afrodite z, Manager at pentahotel Brussels Airport, responded to this review

Dear Tilly, Thank you for taking the time to share your experience of your stay with us here at pentahotel Brussels Airport. It was really good to hear that you enjoyed your stay with us, the team and I are always thankful of hearing that we have got things right! I hope that we will see you back again soon!...

Belgium
Reviewed 24 January 2017

I fell for the loungy aspect and this didn't disappoint me. Penta has a different approach to a lot of things. Bar and reception are one, music always changes according to the time of the day. Rooms are differently decorated than in standard chain hotels. Breakfast was great! However, take your time for whatever service you want. Room was rather...

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Thank didicpo
Afrodite z, Manager at pentahotel Brussels Airport, responded to this review

Dear, Thank you for taking the time to post your review of your stay with us at pentahotels here on TripAdvisor. I am pleased that you enjoyed your experience of pentahotels, it certainly is an exciting chain of hotels! Concerning the WIFI,we are currently in close contact with our internet provider to examine the possibilities to increase the speed. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Meeting Rooms
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Staying at the airport? The shiny new pentahotel is the cleverest decision you could make. The former hotel has been transformed into something exciting and different, with a very special penta flavour. In the meantime this culturally beautiful location, with friendly staff waiting to help you settle in, is a brilliant choice for leisure or business trips. The wonderful neighbours include Nato Headquarters and Brussels' Atomium is just a stone throw away. Not forgetting you! At penta you become the world's most prestigious VIP. ... more   less 

Additional Information about pentahotel Brussels Airport

Address: Berkenlaan 5, Diegem 1831, Belgium (Formerly Alliance Brussel Airport Hotel)
Region: Belgium > Flanders > Flemish Brabant Province > Diegem
Price Range: ₹ 3,594 - ₹ 11,275 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — pentahotel Brussels Airport 3*
Number of rooms: 87
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, DerbySoft Ltd Shanghai HQ Supplier Direct, Travelocity, Priceline, Agoda and Hotel.de so you can book your pentahotel Brussels Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Brussels Airport Hotel Diegem
Holiday Inn Express Diegem
Holiday Inn Diegem
Hotel Style:
#2 Business Hotel in Diegem
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Questions & Answers

Here's what travellers have asked, with answers from pentahotel Brussels Airport staff and other travellers.
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11 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Maybe a room upgrade gives you at least some place for your luggage.”
 of 5 bubbles didicpo, 24 Jan 2017 | Read review
“Standard rooms are very small, so consider an upgrade if this concerns you.”
 of 5 bubbles FatBrad7, 18 Jan 2017 | Read review
“We had room 19, which is close to where the coached are parked, So an early wake up was had.”
 of 5 bubbles SteveR655, 19 Dec 2016 | Read review
“Keep the curtains drawn,”
 of 5 bubbles virginia6819, 19 Dec 2016 | Read review
“the prices on the hotel website were double what I found on other sites”
 of 5 bubbles 114sarahi, 10 Dec 2016 | Read review
5 of 5