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Holiday Inn Brussels Airport

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Holiday Inn Brussels Airport
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766 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Brussels Airport
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Showing 603: English reviews
Reviewed 4 January 2015 via mobile

We have just reurned from a new year break in Brussels and stayed in this hotel. Everything was good apart from the long wait at the bar to be served and the tepid warm food at breakfast. There was only one person serving at the bar and he was also taking orders from tables and bringing food out. We felt...

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Helpful?
Thank Margaret B
Mathieu V, Manager at Holiday Inn Brussels Airport, responded to this review

Dear Margret B Thank you very much for sharing your feedback with us. First of all we would like to apologize for this experience during your stay at our hotel. We do our utmost best to anticipate to busy and calm periods at our hotel. During our daily meetings we will discuss this issue with the hotel' management and make...

Wakefield, United Kingdom
Reviewed 3 January 2015

Stayed at this hotel as part of a Leger Silver Service trip to Austria. First impressions on arrival were not good as for the 4th time this year the hotel had mixed up the Leger booking so that porterage became a problem and we had to sort our own cases out. Once in our room things were quickly forgotten as...

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Helpful?
Thank Tracey C
Mathieu V, Director of Sales at Holiday Inn Brussels Airport, responded to this review

Dear Tracey C Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Please note that we will discuss the Leger group check-in process with our front office manager. I would also like to mention all our rooms...

Reviewed 1 January 2015 via mobile

Good airport connection for arrival Make sure you order taxi for departure as most of the departure shuttle options are not useful Also in morning there is lots of rush for taxis at hotel so ensure extra time for wait and checkout I use to enjoy Indian dish (chicken curry) from menu. Too bad that they removed it from the...

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Helpful?
Thank Maheshkoli
Mathieu V, Director of Sales at Holiday Inn Brussels Airport, responded to this review

Dear Maheshkoli Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us.  Please note that we read you comments with great concern and take immediate actions to improve our guest service even more. We hope you will visit us again. Sincerely, Mathieu Van Welden Director of Sales & Marketing

New Forest, United Kingdom
Reviewed 30 December 2014 via mobile

Stayed here on numerous occasions. This time was during the general strike! Hotel manager took us personally in his car to local company that was usually served by their shuttle bus. Avoiding the protesters with their placards, barricades and bonfires, he took us safely to our destination! How good is that! Hotel is modern, refurbished & beds are comfy. Room...

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Helpful?
Thank ABCHampshireUK
Mathieu V, Director of Sales at Holiday Inn Brussels Airport, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Mathieu Van Welden Director of Sales & Marketing

Manchester, United Kingdom
Reviewed 22 December 2014

Holiday inn Brussels is very close to the airport.appr:15 minutes drive. the rooms are tastefully maintained and the environment is very subtle. The staff are well trained and always carry a smile. their buffet breakfast spread is good and the speed of internet is too good. If your looking to stay close to the airport this property will serve the...

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Helpful?
Thank jasonsshaw
Mathieu V, Manager at Holiday Inn Brussels Airport, responded to this review

Dear jasonsshaw, Thank you very much for your comments on your recent stay at our hotel. Your 5-star review makes us very proud and is a great motivation for the entire team. We are looking forward to welcome you again soon! Kind Regards, The Holiday Inn Team

Amsterdam, The Netherlands
Reviewed 21 December 2014

It is a typical business hotel located near the airport in an area where there is nothing else. The room was OK, it was spacious and clean. The real downside at this hotel was the restaurant. When on a business trip and staying in an area like this you want to have a decent restaurant in the hotel where you...

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Helpful?
1Thank Rvanhoften
Mathieu V, Director of Sales at Holiday Inn Brussels Airport, responded to this review

Dear Rvanhoften First of all we would like to thank you for sharing your feedback with us. We would like to offer our sincere apologies for not delivering a perfect service during your stay at our hotel. We can assure you that the experience you had in our restaurant does not match our service standards and that the hotel's management...

Madrid
Reviewed 20 December 2014

Typical airport hotel, impersonal but with fomfortable rooms. Service is absolutely awful, though. Upon check in, it took nesrly 10 min to complete the process, the person at front desk was not able to take a deposit of 50 € from my Amex (room was prepaid!). We had to leave early next morning and asked for a breakfast box an...

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Helpful?
1Thank Dr_cooke
Mathieu V, Manager at Holiday Inn Brussels Airport, responded to this review

Dear Dr_cooke Thank you for your detailed review and for having chosen to stay with us. We are truly sorry for the challenges you faced during your stay. Please be advised that your experience does not match our service standards and we have forwarded your comments to the appropriate departments for them to review, so that this will not become...

Cambridge
Reviewed 19 December 2014

I stayed here as part of a weekend break with Newmarket holidays I liked The break itself but I did not like the way the hotel treated the coach parties and wanted to give us second rate service at breakfast and they were unpleasant about it / it was better the second day as they were challenged about it. Newmarket...

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Helpful?
Thank connie80
Mathieu V, Manager at Holiday Inn Brussels Airport, responded to this review

Dear connie80 Thank you for sharing your feedback with us. We are truly sorry for the challenges you experienced. We would like to confirm you that the necessary measure have been made to avoid these situations in the future. Kind Regards, The Holiday Inn Team

Newcastle upon Tyne, United Kingdom
Reviewed 15 December 2014

It was an overnighter on the way back from Austria. It was mixed with absolutely super facilities and a fabulous bar snack to one of the worst breakfasts I have ever experienced and tasted. Rooms were superbly appointed and modern with free wifi in the rooms. The bar snack of black Aberdeen angus burger with fries and onion rings was...

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Helpful?
Thank saintee56
Mathieu V, Manager at Holiday Inn Brussels Airport, responded to this review

Dear saintee56 Thank you very much for sending us your detailed feedback. It is our pleasure to read you enjoyed our Angus Beef Burger, which is one of our specialities. We are also truly sorry for not delivering a good quality at our breakfast buffet. Rest-assured that our executive chef and our F&B manager will take all necessary actions to...

UK
Reviewed 10 December 2014

We stayed at this hotel as part of a package tour with Newmarket Holidays to visit the Christmas Markets. The room was excellent, spacious and clean but the service was so poor it was almost embarrassing. We waited over two hours for a burger & chips at a cost of 19 euro each and the bar staff were both slow...

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Helpful?
1Thank maggiemay1946
IHGCare, Guest Relations Manager at Holiday Inn Brussels Airport, responded to this review

Dear maggiemay1946, Thank you for taking the time to relay your comments regarding our property during your recent stay. I am happy that you found our rooms clean and comfortable. However, I am very disappointed that your stay was negatively affected by the level of staff service you received during your breakfast. Please accept our sincerest apologies for any inconvenience...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
Holiday Inn Brussels Airport hotel is located in the business area of the Brussels Airport, near to the NATO and offices of DHL, British Telecom, Cisco Systems, Hewlett Packard, Johnson Controls, Honeywell, Canon, Deloitte, Bayer, 3M, Toyota, with complimentary shuttle bus on set times to these offices. The fully renovated Holiday Inn Brussels Airport hotel has the largest rooms (32 sq. meters) of all hotels at Brussels Airport. The hotel offers 14 meeting rooms with a maximum capacity of 500 people and 800 Sq. meters. Wireless internet is free of charge in the entire hotel! A scheduled free shuttle service from/to Brussels Airport and the hotel is available for our guests. Enjoy our bar-resto, the extensive Health & Leisure Club with INDOOR SWIMMING POOL, Jacuzzi, steam room and fitness. You can enjoy a real wellness weekend! Holiday Inn Brussels Airport is the perfect hotel when you want to visit the Eurantica Brussels Fair or Intensive Care in March, European Seafood Exposition in April or any other fairs in Brussels Expo. ... more   less 

Additional Information about Holiday Inn Brussels Airport

Address: Holidaystraat 7, Diegem 1831, Belgium
Region: Belgium > Flanders > Flemish Brabant Province > Diegem
Price Range: ₹ 4,866 - ₹ 11,910 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Brussels Airport 4*
Number of rooms: 310
Reservation Options:
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Also Known As:
Holiday Inn Brussels Airport Hotel Diegem
Brussels Airport Holiday Inn
Holiday Inn Diegem
Diegem Holiday Inn
Hotel Style:
#4 Luxury Hotel in Diegem
#5 Business Hotel in Diegem
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Brussels Airport staff and other travellers.
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Questions? Get answers from Holiday Inn Brussels Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get a different hotel”
 of 5 bubbles ColinD736, 19 Dec 2016 | Read review
“Probably the Ibis or one of other the hotels in the same road”
 of 5 bubbles 402johnd, 16 Dec 2016 | Read review
“Ask at the reception to join IHG Rewards Club for more benefits! It is for free :)”
 of 5 bubbles dobromir_chodkowski, 1 Nov 2016 | Read review
“request for a quiet room.”
 of 5 bubbles 731mariah, 16 Oct 2016 | Read review
“Priority Club members are entitled to a floor of their own and get free espresso machines and minibar”
 of 5 bubbles Fabrizio_FCR, 7 Oct 2016 | Read review
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