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Bromsgrove Hotel & Spa

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Bromsgrove Hotel & Spa
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1,100 Reviews from our TripAdvisor Community

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Showing 1,088: English reviews
Buckinghamshire, United Kingdom
Reviewed 3 days ago NEW

My twin room was massive with 2 double beds, nice and spacious, impressive for a decent room rate. The bathroom door makes it tricky to access the bath. Arriving on a dreary winter day the first impression does not match up to the exterior on the professional photos. However the swimming pool and gym were good; housekeeping staff friendly. I...

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Helpful?
Thank Hmell
Bridgnorth, United Kingdom
Reviewed 6 days ago NEW

Went to this hotel for the twixmas break. My wife and I took a friend with us who was recently widowed. We were all happy with our stay and except for a couple of reasons can not understand some of the adverse reactions we have read from other visitors. The main concern was the heating in the foyer and bar...

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Thank 799woody
Bay of Islands, New Zealand
Reviewed 1 week ago via mobile

We used this hotel as a transit overnight heading north Boxing Day. Check in okay and no hassle. Rooms nice and big. Clean and well laid out. However, when we had a meal at 15pound pp we were very disappointed. The carvery meat inedible. Very poor show and restaurant service non existent. Would stay again but not dine there.

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Helpful?
Thank Linda B
Rama M, Manager at Bromsgrove Hotel & Spa, responded to this review

Dear Linda B, Thank you for your review online and I am happy to see you found the room to your liking and I shall certainly pass on your feedback to my housekeeping manager who will be thrilled hearing your feedback. I am disappointed to read that you found the carvery inedible but most of the feedback we had received...

Reviewed 1 week ago

We have stayed in this hotel at least half a dozen times when on a weekend shopping trip to the Bullring. We haven't been for a while so didn't realise it had changed from being a Hilton hotel. I have to say this visit did not live up to expectations. The standards seemed to have slipped and it had a...

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Helpful?
1Thank LaurettaHazel
Rama M, Manager at Bromsgrove Hotel & Spa, responded to this review

Dear LaurettaHazel, Thanks for your feedback following your stay with us here at Bromsgrove Hotel and Spa. We took from Hilton back in May 2016 and apart from the name change all of the other details including standards have been maintained and we also retained the staff who used to work before when it was Hilton. I am disappointed to...

Reviewed 2 weeks ago via mobile

Stayed here a few times now and have never been overly impressed , however this time the whole stay was unbearable . On check in I was sent in the wrong direction to the wrong floor so after manoeuvring my heavy case through the fire doors and up the stairs to then realise I had been directed to the wrong...

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1Thank Nina D
Rama M, Manager at Bromsgrove Hotel & Spa, responded to this review

Dear Nina D, Thank you for your feedback following your stay with us. I am disappointed reading your review and I have shared your feedback to all the concerned Head's of department and they too would like to join me in passing their sincere apologies for the shortfall in service. I have passed on your feedback to my reception manager...

Avallon, France
Reviewed 2 weeks ago

We stayed at the Bromsgrove for a couple of nights over the quiet Christmas period whilst visiting family. We had a very comfortable stay in a good sized room at a very reasonable price as we had a good discount. The staff were very friendly and very helpful ... particularly as mentioned by others... the heating in the public areas...

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Helpful?
Thank alehardy1512
Rama M, Manager at Bromsgrove Hotel & Spa, responded to this review

Dear alehardy1512, Thank you for your feedback and I am glad you found the hotel to your liking. I shall certainly make sure the entire team is made aware of your valuable feedback. I have passed on your feedback in terms of the restaurant to my Food and Beverage manager who will look into your feedback as all of the...

Huddersfield
Reviewed 2 weeks ago

Very friendly, helpful staff. Brilliant surprise suite when expecting standard double. Restaurant service excellent, quality and choice of food was outstanding. Very comfortable bed and slept really well. Some problems with the heating (or lack of it) in public areas only but, despite this, it was one of the best hotel breaks we've ever experienced - and we've experienced lots!...

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Helpful?
Thank Angela K
Rama M, Manager at Bromsgrove Hotel & Spa, responded to this review

Dear Angela H, Thank you for your feedback and I am happy to read you enjoyed your break. I am sorry to read that you found the public area little bit cold ,an area where we have certainly made in roads by having some heaters installed. I am glad you will be returning as we have some amazing deals on...

Reviewed 2 weeks ago

My room was nice, finished to a standard slightly above a Premier Inn, which seems about right for the price. Pre-booked breakfast is £10 per person, rather than the usual price of £15 per person. Even the discounted price is a surprisingly expensive price for a buffet breakfast in Bromsgrove. The quality does not match the price, and it feels...

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Helpful?
Thank Edward B
Rama M, Manager at Bromsgrove Hotel & Spa, responded to this review

Hi There, Thank you for your feedback. I am glad you found the room to your liking. I have shared your feedback in terms of breakfast to my Food and Beverage manager as well as my Head Chef and they will be looking into the options on offer especially the quality. Thank you for feedback about the car parking charges...

Leicester, United Kingdom
Reviewed 2 weeks ago

Just returned from a three day break. The hotel was not heated and as we have just experienced one of the coldest few days this year, Three electric oil filled small radiators were not sufficient to heat the public areas and bar. It was not a pleasant experience, Britania Hotels need to get their act together and do something about...

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2Thank Alwyn T
Rama M, Manager at Bromsgrove Hotel & Spa, responded to this review

Hi There, Thank you for your feedback and I am sorry to read that you found the hotel not heated, an area we have certainly looked and have installed new heaters in public area. I shall certainly pass on your feedback about your likings to my team who shall be happy hearing your feedback. Kind Regards Rama Mallya Manager

Reviewed 2 weeks ago via mobile

The staff on duty were very rude. Patrick the night porter refused to speak to us and was very rude. It was unacceptable he made our stay really uncomfortable and did not feel welcome.The stay overall went quite well the cleaning staff were lovely. Through out our stay the staff we came across we're not very polite.

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Helpful?
2Thank Yasmin133
Rama M, Manager at Bromsgrove Hotel & Spa, responded to this review

Dear Yasmin, Thank you for your feedback following your stay with us. I have certainly started an investigation in regards to your feedback and I am sorry to hear your feedback about the staff as most of the feedback I receive about the staff are complete opposite to what you have encountered. We are a friendly bunch of people here...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Just 20 minutes from Birmingham Airport, the Bromsgrove Hotel & Spa offers an ideal location to explore the heart of England. Located half a mile from the M5 and M42, the hotel provides access to the beautiful Cotswolds region, Birmingham city center and shopping areas and picturesque Stratford-upon-Avon. With a bar, restaurant and Java coffee shop, 60ft indoor heated pool, fitness center and nearby golf course available, you may choose to simply relax and unwind at the hotel and the surrounding area. ... more   less 

Additional Information about Bromsgrove Hotel & Spa

Address: Birmingham Road, Bromsgrove B61 0JB, England (Formerly Hilton Birmingham Bromsgrove)
Region: United Kingdom > England > Worcestershire > Bromsgrove
Price Range: ₹ 3,236 - ₹ 8,133 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bromsgrove Hotel & Spa 4*
Number of rooms: 148
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Also Known As:
Hilton Birmingham Bromsgrove Hotel Bromsgrove
Hilton International Bromsgrove
Bromsgrove Hilton International
Hilton Bromsgrove
Bromsgrove Hotel & Spa England
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Questions & Answers

Here's what travellers have asked, with answers from Bromsgrove Hotel & Spa staff and other travellers.
13 questions
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Questions? Get answers from Bromsgrove Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask if they have heating.”
 of 5 bubbles alwynt2013, 30 Dec 2016 | Read review
“Ask for a ground floor room if you have mobility issues.”
 of 5 bubbles mizliz_uk, 29 Dec 2016 | Read review
“Higher numbered rooms seem to be away from whatever may be going on in the hotel”
 of 5 bubbles gordonp837, 13 Nov 2016 | Read review
“Give the hotel your preferences...”
 of 5 bubbles BrendaJeanJones, 22 Oct 2016 | Read review
“Pick another hotel unless the price is considerably cheaper !”
 of 5 bubbles usatmattlyn, 21 Oct 2016 | Read review
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