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BEST WESTERN Roker Hotel

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727 Reviews from our TripAdvisor Community

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Showing 720: English reviews
Western Scotland
Level Contributor
56 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed yesterday NEW

I wasn't sure about this hotel before arriving however I was given a recently refurbished room and it was lovely. (A little warm which I mentioned to reception). The restaurant had fairly easy food but it was lovely. I slept like a log and breakfast was plentiful and freshly cooked. I left thinking I would happily come back to this... More 

Helpful?
Thank Slippylizard
Leeds, United Kingdom
1 review
Reviewed 6 days ago NEW via mobile

Have just stayed at the Roker hotel for the weekend and have felt very welcomed the whole time we were there, breakfast was lovely and Marie was very friendly and helpful, also made us laugh and was very chatty. Would definitely recommend.

Helpful?
Thank LilleyBG
Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Thank you so much for your positive review and kind works about Marie and we can assure you we pass them to her We do appreciate you taking the time to post your review and would hope to welcoming you back to our hotel very soon Best wishes Management Team More 

Newcastle upon Tyne, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago NEW

We stayed at the Roker hotel last weekend as we were attending a party nearby. We opted for an executive suite with sea views. The room was pleasant enough (although it could have done with more adequate lighting) and we did have amazing view over the North Sea. Our main problem was the level of noise from the bar below... More 

Helpful?
Thank Chriss L
Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Thank you for your time posting a review as we do take them seriously and they are shared with the team and improvements made where necessary. I am however disappointed that you feel on this occasion that our services did not meet your expectations and we can assure you that we will discuss your comments with the relevant... More 

Travellers are raving about these Sunderland hotels

2 reviews
Reviewed 1 week ago

What a fab place poetic Licence is. What a fantastic Waitress Annie is!!! She was a pleasure to have serve us! Thank you for recommending the the Fireside Gin, what a beaut! Along with the excellent service we had... the hanging kebabs were brill. We will definitely be back when we come up to Sunderland again.

Helpful?
Thank Coffee1972
Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Firstly thank you for taking the time to post your review and your lovely comment regarding Annie. The Fireside Gin is our newest additional to a range of award winning gins that we distil on site so maybe when you are next in Sunderland you may have the opportunity to try a different kind. We will of course... More 

Aberdeen, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Stayed here recently with my family..We had a slight issue on arrival and the reception staff went out of their way to resolve it.Very patient and understanding and extremely helpful especially Alina .As a result I would definitely come here again. Also recommend the Italian Farmhouse restaurant which is attached to the hotel. Massimo the restaurant manager gives diners maximum... More 

Helpful?
Thank Wildeplum
Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review

Dear Guest We are really pleased to read your review and that our staff were helpful with the issue you initially encountered. We are fortunate enough to host a number of areas where our guests can enjoy including the Italian Farmhouse and maybe on your next visit you could enjoy Poetic License which serves amazing soul food or Let There... More 

Bridlington, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

Stayed Friday and Saturday booking a double room on both nights.On arrival we were offered a free upgrade for Friday night to a larger sea view room which was really nice and then we had to vacate the next day and re book in to our double room at the rear of the hotel.Although it was a bit of a... More 

Helpful?
Thank LAZ1802
Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Thank you for taking the time to review our hotel as we do value customer feedback. The hotel has a number of sea view bedrooms and were pleased to hear that you were given the opportunity by the reception team to enjoy the wonderful views of the North Sea. Again thank you and we look forward to welcoming... More 

2 reviews
Reviewed 2 weeks ago via mobile

I am currently staying at the rocker hotel, and will be leaving Saturday. I've been working nights apart from one morning and I can only say that Marie was very polite and attentive with breakfast. Also at night John has been brilliant, for someone like myself who stays in hotels week in week out can say that it doesn't come... More 

Helpful?
Thank aaron1284
Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Thank you so much for writing such a lovely review and for the extremely kind words relating to Marie and John. Our staff do work tirelessly to ensure that our customers have the best experience whilst staying with us and clearly this has been demonstrated to you while staying at our hotel. We will pass on your comments... More 

Belfast, United Kingdom
Level Contributor
3 reviews
Reviewed 2 weeks ago

We were upgraded to luxury suite which was fabulous, plenty of room and a great sea view. Unfortunatley my son and wife were given a small bedroom in the basement, very poor. Spoilt our experience at the hotel a bit, otherwise great.

Helpful?
Thank AliTrev2014
Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review

Dear Guest We do apologize that your experience was spoilt by your son and his wife not receiving an upgrade but our reception team but unfortunately there was only one sea view available but we are pleased to read your positive review regarding your executive bedroom. Thank you for taking the time to write a review as we do value... More 

Level Contributor
5 reviews
3 hotel reviews
Reviewed 2 weeks ago via mobile

We stay at this hotel every November as we come for reunion weekend. Room was lovely staff on reception were great and went out of their way to help. As for the bar down stairs in the function room well could not believe that they had no brandy so we asked if they could go up stairs and get some... More 

Helpful?
Thank Lisa C
Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Thank you for your time posting a review as we do take all comments seriously and they are also shared with the team but following your initial problems regarding the lack of brandy we are pleased that our efforts were rewarded with positive feedback. Please rest assured that we have taken your constructive criticism on board and will... More 

Liverpool, United Kingdom
1 review
Reviewed 2 weeks ago

Stayed at your hotel and would like to say the two receptionists who checked me in were exceptionally helpful and catered to my every need. I think they were called Julie and Kirsty maybe but they are a credit to your company! Hotel was great , many places to eat and breakfast was really nice. All staff however really nice... More 

Helpful?
Thank Sandy20016
Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review

Dear Guest "Wow" what an amazing review on our hotel and staff. The hotel does host some amazing places to eat and drink and we are pleased that you had the opportunity to do try them when visiting our hotel, maybe next time you could same our Poetic License award winning gin that we distil on site We do appreciate... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Beachfront
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Italian Farmhouse Sunderland
Italian Farmhouse Sunderland
Cuisines: Italian, Pizza
Let There Be Crumbs
Let There Be Crumbs
Cuisines: Cafe, British
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Banquet Room
Official Description (provided by the hotel)
Best Western Roker Hotel is situated overlooking the North Sea & Roker Pier. Boasting 43 boutique style bedrooms and 2 function venues for events for up to 350 people, suitable for weddings, corporate dinners, charity events, christenings and much more, we also house three bustling eating and drinking establishments. Open to residents and non-residents alike Let There Be Crumbs tearoom, Poetic License bar and Italian Farmhouse restaurant can all be enjoyed under our one roof. ... more   less 

Additional Information about BEST WESTERN Roker Hotel

Address: Roker Terrace, Sunderland SR6 9NB, England
Region: United Kingdom > England > Tyne and Wear > Sunderland
Price Range: ₹ 4,035 - ₹ 9,302 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Roker Hotel 3*
Number of rooms: 43
Reservation Options:
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Also Known As:
Best Western Sunderland
Roker Hotel Sunderland
BEST WESTERN Roker Hotel Sunderland, England
Hotel Style:
#2 Business Hotel in Sunderland
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Roker Hotel staff and other travellers.
5 questions
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Tividale, West Midlands
6 months ago
Sunderland, United Kingdom
Stockton-on-Tees, United Kingdom

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Questions? Get answers from BEST WESTERN Roker Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Layout a little confusing. Travellers with mobility issues ought to contact hotel prior to arriving.”
 of 5 bubbles Wildeplum, 21 Nov 2016 | Read review
“We had a great room, unfortunately above bar/music, but we were asleep very quickly so no bother.”
 of 5 bubbles AliTrev2014, 15 Nov 2016 | Read review
“Executive Room With a Sea View!”
 of 5 bubbles Sandy20016, 13 Nov 2016 | Read review
“Ask for a room on top floor not in cellar !!!”
 of 5 bubbles Q5812VFjuliec, 7 Nov 2016 | Read review
“Good views of the sea at the front, quiet at the rear.”
 of 5 bubbles pautill3, 21 Oct 2016 | Read review
5 of 5
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