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Sunderland Marriott Hotel

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Sunderland Marriott Hotel
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652 Reviews from our TripAdvisor Community

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Showing 645: English reviews
Reviewed 1 week ago via mobile

I had a particularly large room with a sea view. Although it was a bit tired in places, it was really clean and comfortable. We hosted an event in the hotel, at which the food was superb and the staff were fantastic. Highly recommended.

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Helpful?
Thank IAH27
SunderlandMarriott, Director of Operations at Sunderland Marriott Hotel, responded to this review

Thank you so much for sharing your experience on TripAdvisor and I am pleased the hotel met your expectations. We are aware that the hotel is in need of refurbishment in some areas. We do have an on-going maintenance programme in place and have already completed several projects in 2016. We look forward to welcoming you in the future. Kind...

Sunderland, United Kingdom
Reviewed 2 weeks ago via mobile

A lovely Christmas dinner with my family. Service was quick and efficient. Food was tasty and a grand piano playing in the background. Staff were very helpful. Needs stronger air con when the restaurant is busy

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Helpful?
Thank Karly C
SunderlandMarriott, Director of Operations at Sunderland Marriott Hotel, responded to this review

I am so pleased you enjoyed your Christmas Dinner with us and thank you for taking the time to write your review. I have shared your feedback with the team, who do work extremely hard to deliver a great customer service. Thank you again and we hope to welcome you back on a future occasion. Kind regards Sarah Harrison

Cumbria, United Kingdom
Reviewed 2 weeks ago

From start to finish staff are superb. Great welcome, helpful on local transport, excellent breakfast choices, comfy room with every thing we needed, perfect housekeeping, just great. Very convenient hotel, a bus straight into Sunderland or north up the coast, great sunrise, near an assortment of restaurants but theirs is very good too. Has a spa but did not use...

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Helpful?
Thank Gimamo
SunderlandMarriott, Director of Operations at Sunderland Marriott Hotel, responded to this review

It is always nice to receive such great comments and I am delighted you enjoyed your three-night break at the Sunderland Marriott. Your kind words have been shared with the team and we look forward to serving you again when your travels bring you to the area. Kind regards Sarah Harrison

Huddersfield, United Kingdom
Reviewed 2 weeks ago

This was our second trip to this hotel, and may well be our last. The hotel location is excellent and the staff are very friendly and accommodating. The rooms are okay, (although decor getting a little tired and dated)but the food is awful and breakfast was a joke!! I noticed on the back of one of the chairs in the...

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Helpful?
Thank campariandbecks
Management response:

Many thanks for posting your review and I am very concerned to read your feedback regarding your poor dining experience at breakfast. I would be most grateful if you could contact me at the hotel on 0191 5292041 (option 1) to discuss the matter further. Kind regards Sarah Harrison

London, United Kingdom
Reviewed 2 weeks ago

3 of us came for Christmas day lunch at 1430....... fortunately although staying over the 3 days, we were in a different hotel. Although the staff tried their best, they were clearly overstretched. For a restaurant meal at £80 per head, the main was the equivalent of what I would expect as a school dinner or a work canteen lunch-...

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Helpful?
Thank Del C
Management response:

Many thanks for posting your review and I am very concerned to read your feedback regarding your poor dining experience at the hotel on Christmas Day. I would be most grateful if you could contact me at the hotel on 0191 5292041 (option 1) to discuss the matter further and I look forward to speaking with you soon. Once again,...

Reviewed 3 weeks ago via mobile

We have visited this hotel on my son's birthday for the last 4 years on boxing day and this used to be excellent . What on earth happened today??... Food ... Vegetables uncooked and school food menu. The service was terrible... Took over an hour just to get served the 3 hours to get 3 courses. Not enough staff clearly...

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Helpful?
Thank Simon b
SunderlandMarriott, Director of Operations at Sunderland Marriott Hotel, responded to this review

Many thanks for posting your review and I am very concerned to read your feedback regarding your poor dining experience at the hotel on Boxing Day. I would be most grateful if you could contact me at the hotel on 0191 5292041 (option 1) to discuss the matter further and I look forward to speaking with you soon. Once again,...

Southampton, United Kingdom
Reviewed 3 weeks ago

This was the second year running that our extended family had gathered here to celebrate with a Christmas Lunch. Last year we could not fault however this year we ran into some issues with the meal. I must stress that the staff were at all times excellent and very professional. Our issues were: • The Prawns available as a starter...

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Helpful?
3Thank Mark P
SunderlandMarriott, Director of Operations at Sunderland Marriott Hotel, responded to this review

Thank you for posting your review and for sharing your feedback following your visit to the hotel for Christmas Day lunch. I wish to extend my sincere apologies to you and your family for any disappointment caused. I would be most grateful if you could contact me at the hotel on 0191 5292041 (option 1) so I can discuss the...

Newcastle upon Tyne, United Kingdom
Reviewed 4 weeks ago

We enjoyed a great party night at the hotel. The food and service were both very good and our party felt we were well looked after. The band was good and the disco kept the dance floor full which was just what we all wanted. Well done Mariott Hotel; I'm sure we'll return!

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Helpful?
Thank Martin N
Management response:

I am delighted you enjoyed our party night and thank you for your kind words. I will pass your feedback onto the team and I hope you have a great Christmas and that we can welcome you back next year during the festive period. Kind Regards Sarah Harrison

Sunderland, United Kingdom
Reviewed 4 weeks ago

Recently visited the hotel for the first time, for a Christmas party night. Hotel is far nicer inside than it looks from the outside. Room was decorated lovely, food was delicious and our server Abbie was a credit to the company. Entertainment was good but not really festive. All in all we did have a fab night out.

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Helpful?
Thank sheilabroomfield
Management response:

Thank you for your kind words and I a delighted you enjoyed our Christmas Party night. I will ensure your feedback is passed onto the team and I hope you have a lovely Christmas. Kind Regards Sarah Harrison

Sunderland, United Kingdom
Reviewed 4 weeks ago

We live local but have stayed in the corner suites many times for different celebrations. This time it was for my 60th birthday. We stayed on the third floor corner suite number 350. The room is large and has 2 large windows,one looks onto a grassed area and the main one has seats and a table and overlooks the sea...

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Helpful?
Thank graham g
Management response:

Thank you for taking the time to let us know of your experience in room 350. We do have a contracted company that come regularly to clean our windows and I am sorry they were filthy during your stay, I will look into this and review the contract to see if we need to arrange the window cleaning more often...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Experience a blend of modern luxury and convenience at the Sunderland Marriott Hotel. Located on the seafront, our hotel is two miles north of the city centre and overlooks Seaburn's sandy beaches. A full-service hotel, we offer high quality accommodation for business and leisure travelers alike. All bedrooms have en-suite facilities - many enjoying sea views. The hotel also boasts three luxurious suite style rooms complete with a glazed rotunda overlooking the sea. ... more   less 

Additional Information about Sunderland Marriott Hotel

Address: Queens Parade, Sunderland SR6 8DB, England (Formerly Marriott Sunderland)
Region: United Kingdom > England > Tyne and Wear > Sunderland
Price Range: ₹ 6,144 - ₹ 9,830 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunderland Marriott Hotel 4*
Number of rooms: 82
Reservation Options:
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Also Known As:
Marriott Sunderland Hotel Sunderland
Sunderland Marriott Hotel England
Hotel Style:
#4 Romantic Hotel in Sunderland
#4 Business Hotel in Sunderland
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Questions & Answers

Here's what travellers have asked, with answers from Sunderland Marriott Hotel staff and other travellers.
3 questions
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3 months ago
3 months ago
Ilkley, United Kingdom
5 months ago

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Questions? Get answers from Sunderland Marriott Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Front view over beach”
 of 5 bubbles Gimamo, 31 Dec 2016 | Read review
“Sea view rooms are a bonus.”
 of 5 bubbles Cheryl19542014, 11 Dec 2016 | Read review
“Sea view above ground level.”
 of 5 bubbles BPasta, 3 Nov 2016 | Read review
“204 lovely size and sea view”
 of 5 bubbles Daisies99, 29 Oct 2016 | Read review
“Sea views best”
 of 5 bubbles bluebird312, 23 Oct 2016 | Read review
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