Beautiful hotel with amazing facilities. Located 10 mins from the heart of town and all it's attractions such as the monkey sanctuary/ elephant cave/waterfalls, great coffee and tasty food around too. The hotel also has amazing experiences that are worth doing and coming to four seasons specifically for. Such as the romantic dinner, the picnic adventure amongst others. Great staff, super family friendly, out 2 y/o was kept well entertained! Highly highly recommend. We will be back
it was a very pleasant stay and was the best hotel stay I’ve ever had. The service was astounding, they were very responsive to the chats in the app and provided everything that we needed immediately. When i had a headache they even sent me meds to our villa, which I really appreciated. The housekeeping was really great as well - every time we got back the villa was very clean and organized and everything is replenished. The attention to detail is laudable. The food in the restaurants were amazing too. I especially liked the indonesian dinner we had at the restaurant below the lobby, and the jati bar served amazing drinks and food. I raved about the tomato sambal they served us for snacks. I really loved it and told the staff about it and they said they could ask the chef for the recipe. On the morning of our check-out they gave me the recipe and a pack of sambal, plus coffee and bread for breakfast. Easily the best souvenir I could take home and it came from the hotel! The amenities, the villa, the pools - everything was top-notch. Everything was well maintained. We also loved the activities we availed of in the hotel. The Can You Keep a Secret Tour was very enjoyable and insightful, our guide Robi was a great guide and explained to us the culture. We gained a better understanding of the Balinese culture and we really appreciate how prepared he was for the entire tour. The Rafting was also very unique and enjoyable, our guide Agsu (? sorry I can’t remember his name) was very attentive and made sure we got nice pics as well. The Staff was awesome, I cannot stress how amazing the service was, really. Dewa helped us plan our days from the time we arrived at the resort and was very hands-on with everything. Dodi at the Jati bar was very helpful and generous with the snacks I requested and even forwarded my request for the sambal recipe. Everyone from the concierge, to the buggy drivers, to the restaurant attendants and housekeeping staff, everyone was very hospitable and eager to be of service. As my partner said, it was already great value for money from the service alone. …
We were so happy with the service we received during our stay. Every single staff member from front desk to maintenance team made the effort to greet you by your name and go above and beyond in their service. The warm hospitality we got was like no where else and we felt like we never wanted to leave! The resort itself is beautiful and so peaceful. We very much enjoyed the dinner at chefs table experiance and also the “can you keep a secret” tour which was conducted by Roby. This was a beautiful immersive tour and he was so passionate about the culture. He guided us through the tour amazingly and took the time to explain everything about their traditions and way of praying. We have never had an experience like that and seen so much joy and genuine passion! Highly recommend this tour. Cannot wait to visit again!…
We had a fantastic time at The FS Bali. This was our most looked forward to stay and it exceeded expectations. Every single person felt like they knew us and were generally interested to to talk to us. We'd like to specifically compliment the food and bar staff. The drinks were the best we had on the island (The Old Fashioned and the Bee Sting!) and the food was superb. I very much appreciated the recipe for the Chicken Wrap from River Terrace! Amdapa and Robby at the pool were so kind and friendly and very much went above and beyond to make sure our pool days were superb, they even remembered I loved the frozen dragon fruit and brought me extra! Sumi in the main dining area was so sweet and kept telling us about the black rice, when we finally gave in to ordering it (only because we were usually too full) it was amazing and we were so excited to eat something so authentic to Bali. I don't remember the yoga instructors name but he was also so kind and genuine. He shared stories about his family and got to know us and then turned into the most amazing yoga guru i've ever met!…
It exceeded our exceptions in every way. From the complimentary upgrade on arrival, to the friendliness, professionalism and quality of service from the staff. Everything was of the highest order. Little touches like always remembering our names, and being informed about what we had done and what we had planned - everything felt very personalised. The excursions were excellent too. We did the private rafting and a cycle through the rice fields/ villages. Oh and the massage in the Spa was the best we've ever had, and we've had a LOT of massages. Well worth the splurge. We will be back.
Nice resort for our family with 2 children, 10 and 2 years old. We came to fs sayan twice. This resort is better at most point than the same luxury we had visit like amandari, viceroy and hanging garden. Breakfast served nicely and had very good taste. Food from in room dining still had very good taste. It was very relax to stay in our riverfront villa , you must ask for number 19 and 20 , u think they are the nearest villa to the river. All staff were very helpful and kind. Our children loved the kids club although not many children were there because staffs were very supportive to children. Surely come back in the future for the third time.
What an exceptional place, nested in the lush green of Sayan Ubud. The service was impeccable. Staff were available 24/7 and all it took was just a quick ask, drop of a message on the Four Seasons App and it was already done. It was really the smiling faces, kindness and service of the staff which made a huge difference. The facilities were fantastic too. Thank you also for the great flexibility for late check-out. We hope to stay there again soon.
Stay on villa 29&30 . Brilliant service. The staff try their best to satisfy their guest need. Not the newest in town but i would say mostly well maintained so far. I rarely write a review but after the service i received there i think the world deserve to know about their good job. Entrance area could have some improvement since it aint wide enough for 2 cars and will be a headache when there is in and out car at the same time considering the main road is pretty crowded. MVP is ibu sari the one who guided us on their can u keep a something something tour. Keep up the good jobs guys !!
Late review from experience last year. The first time staying there and it was my birthday trip. They have a touching service since before we arrive the hotel. The resort asking our details in term of fast service during check-in precess. The staff really have a warm welcome and the receptionist was prepared the cute monkey doll for my daughter. She was very kind and always smile as well as all the staff. wherever we go they will greet us by name all the time. It was very surprised because as you know the resort is really really big and they communicate by walkie-talkie. Even we went to a very far area the staff there still greet us by name. 😄😄 really amazing Four season style. We got very warm service since arrival until departure. If we visit bali again, Four season will be our first choice to stay in Ubud.…
There're many luxury resorts one can stay in but few can describe their stay to be memorable because of the people that make you feel like part of the family staying in their community. V heartwarming
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