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4.0
#1 of 4 hotels in Sohna
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Nestled within tranquil surroundings, located within easy driving distance from Gurgaon and New Delhi, this luxury resort is just a 45 minute drive from the millennium city of Gurgaon and 60 minutes from Indira Gandhi International Airport. Spread across vast acres of lush green land with state-of-the-art elegant architecture, this pet friendly resort is a perfect getaway near Gurgaon to let guests discover unparalleled facilities in the lap of nature. Choose from a wide range of plush rooms and villas, some of them with their own private pool and immerse yourself in the resort’s amenities specially designed for guests to rejuvenate. Join in a meditation session at the Meditation Pyramid or perfect your yoga moves in the Yoga sanctuary. Also, indulge in a variety of massage treatments and traditional therapies at the resort’s well-appointed Heavenly Spa by Westin. While the poolside Splash bar is the best spots to unwind with a drink or two, the resort’s specialty outlet Xiao Chi, prides itself on taking patrons on a culinary ride across eight regions of China. An unrivaled paradise on its own, The Westin Sohna Resort and Spa offers a host of recreational activities- both indoor and outdoor, like horse-riding go-karting, indoor games, kids club, cricket, tennis, petting zoo etc. to ensure your stay is a memorable affair.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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The Westin Sohna Resort & Spa is often celebrated for its tranquil and welcoming ambiance, complete with personalized touches and set amidst verdant surroundings. While guests have lauded the spacious and well-designed rooms, others have expressed concerns over upkeep and cleanliness. The range of amenities and activities available on-site receives applause, despite some noting a need for improved service and maintenance.
Opinions on staff service are divided, with accolades for attentiveness contrasting reports of sluggishness. Although the resort's overall cleanliness is commended, its value proposition has been questioned by guests who point out high costs and perceived deficiencies in maintenance.
Atmosphere
Serene
Rooms
Spacious
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Abundant
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We spent 2 nights here with family (one of my kids is 13 months old) in their Premier Villa. First things first, they are taking good care during this pandemic and following all precautionary norms. This was the most important criterion for us as we had a little baby with us. Their villas are spacious with comfortable amenities. All the menus are digital to reduce contact contamination with options for in-room dining all day long. It was my birthday over the weekend, and we got a cake from them (although my name was spelt wrong and there was no room decoration of any kind, not even towel art, as was promised to my husband). As the villas were a little old, the plumbing was a bit of an issue sometimes with rusty/leaky faucets. It wasn’t a major fault though. We really enjoyed all the family friendly activities available during the pandemic times, esp the petting zoo and the paid activities like GoKarting and Shooting. Food is satisfying and the quality is good but their spread is limited. I don’t know whether that was due to covid or this is their usual affair. Considering the property is 5 star, I was hoping for more breakfast/dinner options like cheese platter and more options for salads.Indian menu is quite adequate though. Special mentions for Ms Jyotishka at F&B who helped us immensely with arranging food for my toddler and patiently waiting on us. Huge shout out to the elderly man who managed the Petting Zoo area, he’s a gem of an employee. He went above and beyond his professional duties to keep the kids engaged and informed about all the animals. Over a good experience. I would love to revisit once all the amenities are open/available post corona times.
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rahul Puri, General Manager at The Westin Sohna Resort & Spa
Responded 5 Nov 2020
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! Thank you for choosing us for your stay and appreciate you taking out time to review us. We are elated to know that you loved the stay, activities, food and beverage offerings and the other facilities and services at the resort. We are glad that we were able to live up to your expectations and make your stay comfortable and memorable. Our teams are extremely dedicated to guests’ satisfaction and appreciative comments such as yours will always be our greatest reward. It was a pleasure serving you and we hope to have many more opportunities to serve you again. Be Inspired. Be Renewed. Warm Regards, Anoop Pandey General Manager
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The Good: Westin Sohna is a good property which is close to Delhi but not so close as well. It is tucked away in a peaceful corner of Sohna. Good part is that you are away from city's hustle but the bad part is you have nowhere to go incase if you want to step out.
The checkin process was smooth. Kudos to the front desk who helped us complete formalities at the restaurant post our lunch.
They have a zoo, playing area, indoor games, go-kart, paint ball and also a lake. You can rent cycle and explore the property.
Also, they take good precautions during current times. All staff were wearing a mask and the ones at the restaurant were wearing face shields as well. They even told guests to wear masks without any hesitation at the buffet counter which is a good sign as breakfast buffets are generally crowded.
The Bad: The property is aged and you'll figure that out once you step in. Its a huge and maintained property but once you step in the room, the property age starts to show. If you are taking the villa, do ensure that couples take up rooms because the bathrooms and washrooms practically have no lock and/or doors.
The Ugly: If you have a dietary requirement like our group who were Jain then there may be some hiccups at the restaurant. Food service seemed slow and during our 4 a la carte meals at the restaurant - the food was mostly average. Considering the price which is at par with any 5 star, we were a bit disappointed with the food.
A shoutout to waiter Atul at the restaurant. He was the saving grace for an otherwise average experience at the restaurant.
Housekeeping was average but they did not bother pick up plates from outside of the room (which was kept by one of their staff members) which looks bad considering Westin is part of the Mariott group and all my experience at their properties have been different than current one.
Overall a decent property for a short getaway from Delhi. Few hiccups here and there - maybe due to staff shortage in current times or maybe they do not care.
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Date of stay: November 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rahul Puri, General Manager at The Westin Sohna Resort & Spa
Responded 30 Nov 2020
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! We value and appreciate guest reviews, as they help us to continually improvise and grow. We regret to learn that your recent experience fell short of your expectations. It is our sincere endeavor to offer our patrons with a seamless experience at all stages. My team and I regret the inconvenience caused to you and we assure you that your experience is certainly not reflective of our brand standards. Your concerns have been noted and shared with the team for rectification, and please be rest assured, constructive feedback will be taken and addressed. We look forward to the opportunity of welcoming you at the resort soon for a flawless experience. Warm Regards, Anoop Pandey General Manager
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Just returned from a weekend break at Westin Sohna and glad that we did it! We were little apprehensive of visiting during pandemic but somehow decided to go ahead. Being a titanium bonvoy member, we were upgraded to a luxury villa with a pool. Ms. Oindrila made sure that check in was as smooth as possible and made sure we were happy with the villa. The villa was huge with two bed rooms, a living room (with fieplace and heaters) and a private pool ! The resort is huge and beautifully maintained. There is an open zoo that kids would love. The zoo keeper is very efficient with kids and would keep them entertained. We didnt do most of the activities but there is enough for everyone. You can simply walk or hire a bicycle and move around the resorts. Due to winter we couldnt enjoy the pool but there are plenty of pools.
Shivam and all the other staff at the Living Room and the lounge (Abdul, sorry I dint remember the names of the others) were very helpful and made sure my 10 month old got whatever was needed. While we ordered ala carte for all meals, Abdul offered us starters and desserts from the buffet. They did not charge for the khicdi made for my younger kid. Food at the Chinse restaurant tasted very good. Chilli chicken was good at the lounge. Since I had a discount on food and beverages, the price actually seemed quiet reasonable. Considering the resort is huge, one would expect delay in housekeeping which was definitely not the case and to our pleasure surprise they were very prompt.
Overall we loved the place and would definitely recommend.
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Date of stay: January 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rahul Puri, General Manager at The Westin Sohna Resort & Spa
Responded 24 Jan 2021
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! Thank you for choosing us for your staycation, and appreciate you taking out time to review us. We are delighted to read that our services and hospitality exceeded your expectations and that you enjoyed a seamless stay experience with us. Your appreciation for the food and beverage offerings, service standards and hospitality is indeed heart-warming. Guest satisfaction is of utmost importance to us and we strive to ensure our guests leave feeling better than when they arrived. It was a pleasure serving you and we look forward to welcoming you again for more of such enriching experiences. Be Inspired. Be Renewed. Warm Regards, Anoop Pandey General Manager
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I’m having a very bad experience at Westin, Sohna
Don’t suggest anyone to come to this property, towels were dirty, service extremely poor, request to change bathing towels took more than one hour, room was dirty and we had to get it cleaned again when we checked in. Property is good but restaurant was also not clean.
The towels were used ones extremely dirty pics shared. I could never imagine an international chain like Westin (Marriott) can have such a poor cleanliness standards. I’m shocked bathroom has spider webs.
I can understand they are operating during this time but some minimum quality and service standards are expected. I upgraded the room, paid extra for my kid, money is not the issue but very disappointing and unpleasant experience ...
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Date of stay: June 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rahul_TWG, General Manager at The Westin Sohna Resort & Spa
Responded 5 Jul 2020
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! We value and appreciate guest reviews, as they help us to continually improvise and grow. We regret to learn that your recent experience fell short of your expectations. It is our sincere endeavor to offer our patrons with a seamless experience at all stages. My team and I regret the inconvenience caused to you and we assure you that your experience is certainly not reflective of our brand standards. Your concerns have been noted and shared with the team for rectification, and please be rest assured, constructive feedback will be taken and addressed. We look forward to the opportunity of welcoming you at the resort soon for a flawless experience. Warm Regards, Anoop Pandey General Manager
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The reason I rated this hotel 2/5 is because it is an absolutely stunning property. The reason for rating it only 2/5 is because their services completely fails to meet the expectations of an even basic 5 star hotel. More on this as we move forward.
Why I gave this 2 stars and why you must visit this resort - The resort architecture, layout and ambience is absolutely amazing and top notch. The property is spread over 42 acres (!) and kept in prime condition. Kudos to the gardening and resort upkeep staff. A vast varieties of excursions including paint balling, go karting, cricket ground, vast fields, and beautiful running paths make this property absolutely sublime. The 2 pools are gorgeous and the envy of any resort. Excellent breakfast spread. The grounds are beautifully maintained. The peace and tranquility is unparalleled.
After all these glowing remarks, why give it a 2/5 star? Well, to put it simply the services and very basics of any 5 star resort are completely missing! What I did certainly not like- The Wifi is terrible! For a modern day property and that too is the middle of nowhere one would expect some decent Wifi. Well if you are looking to be connected, look elsewhere because the Wifi across the resort is pathetic. There is a complete lack of hygiene in the rooms - towels were stained, bedsheets were stained, laundry bag was stained and everting else was dirty to the core. Hot water took ages to come. Air conditioning was completely inadequate (in fact even my colleagues in other rooms complained of it being shut down at night). Room amenities were pathetic (on one evening I got 2 bathtowels and no hand towers, on the other it was the other way round). No bath mats, no robe and 1 single hangar. One working plug point (!). I mean seriously, any proper hotel has at least 2 plug points for a phone and an iPad / laptop. Lastly, housekeeping randomly entered my room one day without knocking while I was sleeping, looked surprised and slammed the door without even offering an apology! Overall, a beautifully laid out hotel. Unfortunately service standards are no where in line with a Westin and I would definitely not stay there again unless there is a serious improvement in services and basic housekeeping and hygiene. At the end of the day when you pay and stay in a 5 star resort, you expect the basics to be correct. In a few words, not up to the standards of a Westin brand.
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Date of stay: March 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rahul Puri, General Manager at The Westin Sohna Resort & Spa
Responded 11 Apr 2021
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! We value and appreciate guest reviews, as they help us to continually improvise and grow. We regret to learn that your recent experience fell short of your expectations. It is our sincere endeavor to offer our patrons with a seamless experience at all stages. My team and I regret the inconvenience caused to you. Your concerns have been noted and shared with the team for improvisation, and please be rest assured, constructive feedback will be taken and addressed. We hope you understand that your last experience is not reflective of the usual norm at our hotel. We will be grateful to you for giving us another opportunity of welcoming you back and look forward to hosting you for an elevated experience. Warm Regards, Anoop Pandey General Manager
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Beautiful location, nice-clean room, tasty and hygenic food, markable hospitality. Reception,restaurant & houskeeping staff was very helpful and suportive. visited the Westin resort for a weekend leisure trip felt good to see the place is taking every measure to keep you safe in this pandemic time. right from the entry to the resort or any restaurants you visit you are polietly asked to follow measures keeping you safe like temprature check hand sanitization. Lots and lots of fruit trees around the resort like chikoo jamun and may more gives you an organic feel. Cycling around the resort was fun. Will recommend people to visit this beautiful resort.We left with a lot of great memories and surely comming back soon.. Thanks every one love you all, definatly we will vist again
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Date of stay: June 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rahul Puri, General Manager at The Westin Sohna Resort & Spa
Responded 14 Jul 2020
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! Thank you for choosing us for stay and we appreciate you taking the time to share your feedback. We are humbled with your heartwarming and detailed appreciative note on your memorable experience with us. It is great to read that you enjoyed your stay in our hotel, and thank you so much for recommending our location, activities, food and beverage offerings, service standards and hospitality. Our team is thrilled to know of your kind words and we are sure your words of encouragement would go a long way in inspiring and motivating the team. Your safety is our top most priority, and we are glad that you have noted and mentioned that we are following enhanced hygiene and sanitisation protocols. It was a pleasure serving you and we look forward to welcoming you and your family back for more of such rejuvenating stays. Do connect with us on social media for latest updates and promotions. Be Inspired. Be Renewed. Warm Regards, Anoop Pandey General Manager
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Racking our brains for a perfect place to host a family brunch - we decided to choose Westin Sohna and it turned out to be an excellent decision! The wonderful hospitality team led by Mr Shivam, was simply amazing in their warmth, courtesy and pro activeness in anticipating the needs of every guest and catering accordingly. Despite it being a very busy Sunday noon & packed with house guests, Ali, Naveen and Dipendu did not bat an eyelid at the continuous requests and provided each item demanded! The table was laid in a very aesthetic manner which added to the beauty of the lush green surroundings! A special mention of the “Aunty ki Rasoi” which dished out scrumptious local fare like bajre ki roti n Sarson ka saag apart from the brilliant selection of organic salads n meats!
All in all, it was a very memorable afternoon spent with the family In a very relaxed and warm atmosphere. It’s a most appropriate choice in the COVID scenarios also as particular attention was paid to the sanitisation protocols by every staff member and the spacious outdoor seating is also a blessing.
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rahul Puri, General Manager at The Westin Sohna Resort & Spa
Responded 6 Jan 2021
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! Thank you for choosing us for your family getaway and we appreciate you taking the time to share your feedback. We are humbled with your heartwarming and appreciative note on your memorable experience with us. Our culinary and service teams are thrilled to know of your kind words and we are sure your words of encouragement would go a long way in inspiring and motivating the team. It was a pleasure serving you and we look forward to welcoming you and your family back for more of such rejuvenating stays. Do connect with us on social media for latest updates and promotions. Be Inspired. Be Renewed. Warm Regards, Anoop Pandey General Manager
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The word amazing is less to describe this place The Westin at Sohna Road is luxury and personal attention from the time you walk in. The staff are kind and attentative, and well trained as to the needs and wants of the guests. You feel like a welcomed guest at every moment. The hotel grounds are perfectly maintianed, and as with a luxury hotel, all the work is carried on without bother to the guests. Look hard - you won't find anyting out of place or inappopriate. The lawns are totally covered with beautiful Landscaping and a scenic beauty all around , play or just relax by yourself. Of all the resorts I have been to , the one has the largest grounds and nicest Pool area however due to the government guidelines on covid non operating pools was not able to use the same but must say the property is taking every step on terms of hygine and sanitization to make you feel very safe in this amazing resort. There is lots of space to relax and be private if you so desire. The management is top-notch to be able to bring consistent service results to its guests. Hats off to the managment team our stay at Westin sohna was more than amazing.
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rahul Puri, General Manager at The Westin Sohna Resort & Spa
Responded 14 Jul 2020
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! Thank you for choosing us for stay and we appreciate you taking the time to share your feedback. We are humbled with your heartwarming and detailed appreciative note on your memorable experience with us. It is great to read that you enjoyed your stay in our hotel, and thank you so much for recommending our scenic beauty, ambience, service standards and hospitality. Our team is thrilled to know of your kind words and we are sure your words of encouragement would go a long way in inspiring and motivating the team. Your safety is our top most priority, and we are glad that you have noted and mentioned that we are following enhanced hygiene and sanitisation protocols. It was a pleasure serving you and we look forward to welcoming you and your family back for more of such memorable experiences. Be Inspired. Be Renewed. Warm Regards, Anoop Pandey General Manager
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I went there for celebrating my wife bday. Before the date of stay Jia from Westin called to check on specific requirements. I shared the reason for the visit. We reached around 3 pm. As I had been here before, my wife and I just decided to have walk and enjoy the scenic surrounding and the sunshine. We then jumped to play a game of tambola and enjoyed the high tea with some delicious snacks. For the evening we went to the Chinese restaurant. The chef Mr. Bisht and the hostess were extremely helpful and nice. We ordered for clear vegetables soup with no spices and steamed fish . The soup simple was delectable and the fish very well done topped with fresh sauce made by the chef. The feeling was great. Breakfast was lavish and one could overeat. Despite being crowded the team was very hospitable. We have already decided to go back again before it becomes hot in the region.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rahul_TWG, General Manager at The Westin Sohna Resort & Spa
Responded 5 Feb 2020
Dear Guest, Renewed Greetings from The Westin Sohna Resort & Spa! Thank you for choosing us for your stay, and appreciate you taking out time to review us. It is our team’s continuous endeavour to offer our guests with an exceptional and memorable experience. We are elated that the same was achieved during you stay. Your commendations for our team have been shared and received with much gratitude. It was a pleasure serving you and we look forward to welcoming you soon again. Be Inspired. Be Renewed. Warm Regards, Anoop Pandey General Manager
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we stayed there for 2 nights, with all inclusive package. package included lunch dinner and breakfast plus cocktail hours with unlimited cocktails mocktails soft drinks and snacks were also included in it.the mini bar was also included in the package. we were traveling with my 2 year old daughter and all the food ordered in room for her was also included in package. Yanky was very helpful and sweet with us.She took care of our daughter while we had our meals in restaurant. our villa was very cosy nice and comfortable. buggy service was available on call from room to anywhere we wanted to go. there were lots of activities for kids and adults as well included in the package.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rahul_TWG, General Manager at The Westin Sohna Resort & Spa
Responded 10 Feb 2020
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! Thank you for choosing us for your special occasion and we appreciate you taking the time to share your feedback. We are humbled with your heartwarming and appreciative note on your memorable experience with us. Our team is thrilled to know of your kind words and we are sure your words of encouragement would go a long way in inspiring and motivating the team. It was a pleasure serving you and we look forward to welcoming you and your family back for more of such rejuvenating stays. Do connect with us on social media for latest updates and promotions. Be Inspired. Be Renewed. Warm Regards, Anoop Pandey General Manager
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