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We stayed for one night at the Town House, We booked 2 doubles, one for disabled guest, and were given a downstairs room for her. We had a nice welcome from the owner, and were shown to our rooms straight away. The parking was good...More
Thank Susanne A
Response from Malcolm C, Owner at The Town HouseResponded 9 November 2017
Thanks for the great feedback Suzanne and we're really pleased to hear how you enjoyed your stay. We look forward to being able to welcome you back again in the future.
I booked this last year for a visit to Yarndale. It would appear that I was lucky with the 3rd party booking company and wasn't double booked.
The whole B&B has a weird layout as the majority of the rooms seem to be in a...More
booked a one night stay, got confirmation email and they took my deposit, but when we turned up there today, not only was there no one there to let us in, after phoning the owner, he told me they had no rooms, and that he...More
Thank Helen W
Response from Malcolm C, Owner at The Town HouseResponded 18 September 2017
This lady did indeed book a room, through an automated website which unfortunately had an error. At no time did we speak to her, nor were we aware of the issue until she telephoned from the doorstep. We apologised and did an immediate refund of...More
I booked a room and was charged a deposit, then almost a week later I received an email to say that the room had been double booked due to a fault with their online booking system. I can't say I quite believe this excuse, having...More
1 Thank May C
Response from Mick C, Owner at The Town HouseResponded 16 August 2017
It's disappointing and frustrating when things go wrong. We did indeed have a problem with the database system and had to roll it back to an earlier version, but this caused additional issues and meant bookings got out of synchronisation between the two systems.
What a gem of a place, you couldn't ask for a better central location.
Two couples stayed here on a Saturday night. We stayed in one of the rooms off the yard with a separate front door to the main B&B in two attic rooms....More
1 Thank Michelle R
Response from Mick C, Owner at The Town HouseResponded 25 July 2017
Thank you for the great review which is very much appreciated. We do our best to make everyone feel welcome and are very happy to know that it seems to be working!