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300 Kapalua Drive, Kapalua, Maui, HI 96761-9041
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Traveller (1367)
Room & Suite (1525)
Pool & Beach (197)

About

#2 of 2 hotels in Kapalua
Location
Cleanliness
Service
Value
The Kapalua Villas are located on the beautiful Kapalua Resort on the west side of the island of Maui. Offering 1, 2 and 3 bedroom condominium accommodations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Restaurant
Beach
Diving
Shuttle bus service
BBQ facilities
Parking
Wifi
Outdoor pool
Golf course
Hiking
Snorkelling
Tennis court
Concierge
Non-smoking hotel
Clothes dryer
Laundry service
Self-serve laundry
Washing machine
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Room features
Air conditioning
Private balcony
Safe
Seating area
Coffee / tea maker
Kitchenette
Flatscreen TV
Bath / shower
Telephone
Iron
Wake-up service / alarm clock
Dishwasher
Microwave
Refrigerator
Kitchenware
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Ocean View
Languages Spoken
English
1115Reviews82Q+A100Room tips
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Lynne M wrote a review Oct 2022
Wylam, United Kingdom19 contributions7 helpful votes
We booked through Virgin for our honeymoon. No information before arrival, arrived in dark wrong address for office- was shut so had to phone to get code for villa. No instructions on how to find. Arrived worn villa, Spacious. Bugs in bath needed to clean all the bathrooms, dishwasher, dryer and safe not working. Bed side cabinet soiled in something awful. Unable to contact reception. Renovations in villa below meant construction work all day noisy, leaking shower power and water turned off. The resort is nice but these are not refurbished villas do not book Complaint with Virgin ongoing and not resolved.
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Date of stay: October 2022Trip type: Travelled as a couple
Room Tip: Do not book
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Lor W wrote a review Sep 2022
Burlington, Canada7 contributions4 helpful votes
Pros: First glance looks beautiful. On our 25th wedding anniversary here and lots of space. Gorgeous views … splurge on the Oceanside. Left a nice bottle of champagne for our celebration. Laundry is nice and the Linai is convenient. Cons: secluded from other visitors. (Con for us anyway as we are social). LOUD window air conditioning. Broken fridge - all electronics fritzed one day in and it is a ghost town in service. Self check in was great but when following email instructions after 3pm for maintenance it kept kicking us back to the main menu. Had to turn off the fridge due to clunking and when finally reached a person the next morning (Melissa) she seemed less than enthused to help. We had l/m the night before and no one bothered to reach out. You’re kind of on your own here and not our cup of tea personally.
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: If you are a social creature, not the place for you. Sort of like a tropical residence / time share
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Sonya Y wrote a review Jul 2022
Redwood City, California20 contributions29 helpful votes
More like 3.5 stars Stayed in a 2 bed 2 bath golf villa in summer 2022 If I came to Maui again would definitely consider staying in the same villa but would also look at all my options before booking again. Pros: great views, beautiful grounds, clean, overall well maintained but with some exceptions noted below, comes with some cleaning items (for dishwasher, dishes, and washer) and plenty of cutlery, cookware, and dishes, close to Lahaina and kapalua beach which is great for snorkeling, great pool that was hardly ever busy. Also they are very responsive to emails and phone calls during normal business hours. Cons and reasons to remove 1.5 stars: 1) broken items in the room: sofa bed was broken so couldn’t be used, one of the towel racks was broken and fell off (had to get them to fix it) and the sliding door in the 2nd bedroom wouldn’t lock. They didn’t fix this last item but we figured the chances of a break in were small. 2) price is not worth the villa. For over $1000 a night (due to so many taxes and crazy fees) I expected better. 3) the shuttle service number didn’t work when we needed it. The welcome email talks about the service but then when the shuttle service phones aren’t working and no one can get a hold of them, Outrigger says they don’t manage it. We initially had our relative drive us to Fleming beach then expected to call the shuttle to get back. Well we (myself, 4 year old daughter, and 66 year old mother) ended up having to walk 1.5 miles with 2 beach chairs, a beach umbrella, and all our stuff, which wasn’t easy since it is up hill. The least outrigger can do is warn you in the welcome email not to depend on the service since it isn’t reliable. Oh and we couldn’t take Uber due to no car seat. 4) Although the unit was quite clean, the fabric shower curtain in the 2nd bedroom was quite moldy on the bottom (since it was too long and always got soaked when the shower was used) to where you could smell mildew when you showered. Why not just use a waterproof curtain?
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Date of stay: July 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Brian W wrote a review Jun 2022
1 contribution3 helpful votes
Maui residents & businesses still hurting from Covid and are desperate. The views were amazing & the golf was fantastic for an avid golfer. Everything else was cringe worthy aside from a couple solid meals. The workers at Kapalua restaurants lack the typical customer service techniques prior to Covid. They had a very "take it or leave it" attitude even when just asking for a reservation or if walk-ins are welcomed. According to regular goers we dined with, the menus have been greatly reduced, which is understandable for the times, but at least have a smile on your face and enhance customer service. The Kapalua Villa Covid cleaning charge is horrific. Due to delays in checking out, we revisited our villa to kill time, but within an hour of us leaving, again not officially checked out, the cleaning employees entered our villa and cleaned the villa. Again, attitude was not the best as we asked if we could go back in and they responded with saying we would be charged another cleaning fee. For almost $300, an hour of cleaning is definitely not worth it and won't stop Covid if that is your concerns. On top of it, it was discovered that this cleaning employee stole my wife's passport the day before while we were out and we conveniently recovered it after her manager spoke with her about it though the front desk had called 10 minutes earlier inquiring about it in our presence. Overall, a sketchy time visit to supposedly a highly ranked facility. Spending the extra money to stay at the Ritz or Montage may be the better play, but overall the Maui residents appear to be desperate coming out of Covid.
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Date of stay: June 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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ewanarm wrote a review Jun 2022
Sheffield, United Kingdom47 contributions25 helpful votes
+1
We booked a Ridge villa for 3 nights as our first taste of Hawaii. We were not sure what to expect as this was not our first choice of accommodation but we were pleasantly surprised. Kapalua is about an hour's drive from the airport so was about $110 in a taxi. It is at the north west of the island and there was a strong wind every day which you should bear in mind. Reception was very welcoming and check in was a very smooth process. Now a warning, there are significant additional charges added to your accommodation cost. With the mandatory cleaning charge, the resort fees and the damage protection charge this equated to over $500 in additional cost which is taken from your credit card at check in. We were notified of these charges by our travel company beforehand but remember to read the small print otherwise they could come as a bit of shock. Our villa was set on a hillside overlooking the ocean and has fantastic views. It was a one bedroom villa and we could not believe the size. There was an open plan lounge, kitchen, dining area with access to the balcony which ran the full length of the villa. There was a large double bedroom with a huge bed and it's own small balcony with a large ensuite bathroom with walk in shower, wc and two sinks and there was also a separate shower room with wc as well. The kitchen was a full size one with coffee maker, kettle, and all the necessary utensils and crockery so you could cater for yourself if you wished. The villas are surrounded by championship golf courses so everywhere is quite a walk away. The shop and some of the restaurants are about a 20 minute walk and the beaches are about 10 minutes walk away. The shop was well stocked and there were two very nice Italian restaurants but be warned the restaurants are expensive and you should book in advance. We had a lovely meal on the first night but it was over $100 for the two of us. With hindsight, I would have hired a car so that we could see more of the surrounding area but with only 3 nights we just went and relaxed on the beach or by the pool which was next door to our villa. Overall, wonderful accommodation with fantastic views but expensive and not a lot around the immediate area.
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Date of stay: May 2022
Location
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Room Tip: The Ridge villas give the best views but there is a bit of a walk to the beach and restaurants
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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USBrits wrote a review Apr 2022
Pasadena, California194 contributions146 helpful votes
Good location, natural surrounds and low rise. Had they not marketed our villa (T23 6&7) as “opulent” and “luxury” I would have given it 4 stars - if the interior issues had also been resolved. Broken blinds, AC failed for 4 days, stained carpets, stained walls. Generic interior, though not low-end, as it did have some quality furnishings. My Perfect Stays Management company was apologetic and very responsive and we came to a mutual satisfactory resolution.
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Cindi T wrote a review Apr 2022
Nanaimo, Canada7 contributions2 helpful votes
We booked a Ridge Villa 1 Bedroom oceanview suite through Air Canada Vacations for April 2022. It was amazing! The view was spectacular from our suite, the unit itself was very well equipped (2 floors: bedroom up, kitchen living down). The only negative I could find to mention if forced to is that the decor is somewhat dated, but that didn't affect our enjoyment at all. The complex itself is so well look after - groundskeepers working hard everywhere. Very quiet with an nice ambience. We enjoyed visiting one of the Ridge pools daily; found very few people there for any length of time; they would come and go. Of course we visited the beach below the resort daily, as well as others in the area (several within 15 minute walk). I had to contact the front desk staff with a question and found them to be both helpful and efficient. Not our first visit to Maui (and definitely won't be our last). We plan to stay at Kapalua Villas again.
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Date of stay: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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peaceandenthusiasm wrote a review Mar 2022
San Francisco, California77 contributions15 helpful votes
Wow, what an amazing stay we enjoyed at Kapalua Bay Villas. The accommodations themselves are beautiful, comfortable, and spacious, with a full kitchen, large bathrooms, and luxurious touches everywhere. But the real value in these properties is the location! Their hillside position offers stunning views of the ocean and Molokai, as well as a gorgeous vantage point for the sunset. We went during whale season and would sit for hours watching the wondrous sight of numerous whales swimming, playing, and diving in the waters just off the shore. Another major bonus is that the property is within a 10 minute walk to Kapalua Bay Beach which is my favorite beach in Maui. We were there most days, and not having to deal with the horrendous parking situation at the beach was an absolute blessing. The property also includes a shared heated pool which we definitely enjoyed as well as the communal barbecue grill.
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Date of stay: March 2022
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Monica M wrote a review Feb 2022
Morgan Hill, California4 contributions5 helpful votes
The villas are old and is need of repair and a major remodel. The carpets are dirty and the furniture was saggy, dirty, and torn. We were move to a slightly better unit the next day but it was also dusty, musty, and rusty. We were told that we had booked a standard room and not “gold”. That was the explanation for the terrible unit conditions. We purchased air freshener and disinfecting wipes to clean up the place. The staff was receptive to our concern but there was not much they could do give the condition of the units. Shame on you agoda! Agoda is the managing company.
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Date of stay: February 2022
Rooms
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Room Tip: Rooms on the Bay are slightly (slightly!) better but I would not stay there again.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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megaverett51449 wrote a review Jan 2022
Salt Lake City, Utah10 contributions6 helpful votes
From start to finish a nightmare. This is a beautiful place. The views are great. The units are nice enough. From the beginning it seemed great. But then we had to add a room. We had 4 needed 5. That is when it started. They started charging additional deposits to my card. 6 times. I had to block them from my American Express card. Finally got that worked out. Checked in on Saturday. The unit (ocean view) was gorgeous and filthy. The carpet is totally stained. It is white by the way. The screens didn’t work. There was no hot water and the vents were caked with grime. I made them come and look at the carpet to make sure that they did not charge us. They wiped the vents well one of them. The others stayed dirty. I called about lights out in the unit and the hot water Sunday and Monday. They came today 4 times. Still no hot water. Like warm. I called the manager. He is not in until Thursday. I called corporate. No answer. Just a message. Called reservations nothing they could do. We have stayed here many times before but this is unreal. Showers not working in one unit. No hot water in another unit. Squeaky cabinets in another. Bugs in yet another. So frustrating. Oh and one more thing. They told me I needed to run the water to clear the lines. Like I had not already done that. I am sorely disappointed.
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Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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PRICE RANGE
$540 - $736 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the kapalua villas hotel kapalua, kapalua hotel lahaina, kapalua resort lahaina, kapalua villas maui
LOCATION
United StatesHawaiiMauiKapalua
NUMBER OF ROOMS
126
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THE KAPALUA VILLAS, MAUI (Hawaii) - Resort Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about The Kapalua Villas, Maui
Which popular attractions are close to The Kapalua Villas, Maui?
Nearby attractions include Slack Key Show (0.3 km), Kapalua Coastal Trail (0.2 km), and Kapalua Beach (0.3 km).
What are some of the property amenities at The Kapalua Villas, Maui?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Kapalua Villas, Maui?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Kapalua Villas, Maui?
Guests can enjoy an on-site restaurant and barbeque facilities during their stay.
Is parking available at The Kapalua Villas, Maui?
Yes, free parking is available to guests.
What are some restaurants close to The Kapalua Villas, Maui?
Conveniently located restaurants include Gazebo Restaurant at Napili Shores, Honolua Store, and Sansei Seafood Restaurant & Sushi Bar.
Are there opportunities to exercise at The Kapalua Villas, Maui?
Yes, guests have access to a pool during their stay.
Does The Kapalua Villas, Maui have an airport shuttle?
Yes, The Kapalua Villas, Maui offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Kapalua Villas, Maui?
Yes, laundry service and self serve laundry are offered to guests.
Are there any historical sites close to The Kapalua Villas, Maui?
Many travellers enjoy visiting Cliff House (0.4 km).
Does The Kapalua Villas, Maui have any great views?
Yes, guests often enjoy the ocean view available here.