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What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
Updated 10/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton Maui Kapalua
Updated 10/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 2 hotels in Kapalua
Location
Cleanliness
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Value
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Just as Kapalua translates to “arms embracing the sea,” The Ritz-Carlton Maui Kapalua embraces guests with island-inspired luxury and natural aloha. Spend your days lounging on golden beaches, snorkeling with sea turtles or soaring through the West Maui Mountains on a dual zipline. Play in the footsteps of legends on one of two championship golf courses, reinvigorate with an indigenous spa ritual or discover new flavors from locally sourced fare. At this luxury beachfront resort, every new adventure begins with the spirit of aloha.
Nestled on Maui’s pristine Northwest shore, The Ritz-Carlton Maui, Kapalua is surrounded by one of Hawaii’s most expansive natural preserves and two protected marine sanctuaries. At this sprawling beachfront resort guests appreciate the abundant opportunities to explore and discover. Balancing their time with relaxation and wellness, enjoying resort amenities and activities, while being pampered with legendary Ritz-Carlton service.
Newly transformed guest rooms, suites and residences beckon with enhanced decor embracing Maui’s natural beauty and rich cultural heritage. Delicate sand tones evoke feelings of calm and serenity while azure blue and deep green accents echo the captivating hues of the sparkling ocean and lush flora.
Stunning oceanfront and natural beauty inspire all the senses while award-winning culinary experiences, interactive eco-adventures and a Hawaiian-inspired spa create an unforgettable escape at this restorative sanctuary.
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Shallow end in pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Complimentary instant cofffee
Complimentary welcome drink
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Boating
Canoeing
Diving
Golf course
Hiking
Snorkelling
Tennis court
Aerobics
Canoeing offsite
Evening entertainment
Fishing
Patio
Walking tours
Board games / puzzles
Books, DVDs, music for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour front desk
Dry cleaning
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Bathrobes
Desk
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Dishwasher
Refrigerator
Stovetop
Electric kettle
Flatscreen TV
On-demand films
Radio
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Bay View
Languages Spoken
Japanese
Location
Full view
66Somewhat walkable
Grade: 66 out of 100
10Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
4274Reviews152Q+A100Room tips
Reviews
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Popular mentions
This hotel is not five star luxury but it is a reasonable place to stay. My ultimate litmus test for a hotel is how well I sleep. Unfortunately the beds are too soft. Our king sized bed had a seam in the middle — my husband thinks it was two twins smashed together but I didn’t look too closely. It sagged and was not supportive enough. Sleeping on it felt like sleeping on a mattress covered in plastic because after about 2-3 hours I would get unbearably hot; the mattress does not breathe or provide enough air circulation. As a result, I was only able to sleep in 2-3 hour bursts. Having stayed at this hotel for several years for the same conference, I remember the fitness center in the past was enjoyable to use because it actually has a separate studio for yoga and dance aerobics that is apart from the cardio and strength equipment. During this visit, much to my dismay, the studio was filled with even more cardio and strength equipment even though most of the machines in the main fitness room were not being used. It’s a shame the hotel decided to trade open studio space for more equipment; they could have replaced some of the unused treadmills in the main room with the Pelotons and Tonal machines they put in the studio. I was left with very little open floor space for my own mat workout (along with the dust all over the floor), which requires a minimum of 6’x6’ of floor space. And no room for dance cardio. The staff is very friendly and we enjoyed our interactions with them.…
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Date of stay: October 2021Trip type: Travelled on business
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 4 days ago
Aloha Irene, I'm deeply disappointed to hear that your stay fell short of expectations. I would like to find a way to make this right for you and ensure your comfort on future stays. As I am not able to personally message you here, would you mind contacting me directly? My email is andrew.rogers@ritzcarlton.com. I look forward to hearing from you soon. Warm aloha, Andrew Rogers General Manager
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The Ritz management and staff have gone above and beyond. After a small hiccup that was more then rectified, the Ritz made us feel like we were enjoying our best lives here in Maui. To show such dedication to their craft, they went even further for the rest of our stay as we island hopped. Maui has so much to offer and is only a helpful suggestion away from something that will suit your needs. Feeling like a guest at a beautiful home away from home during Covid in Hawaii where restrictions are stringent was the most important to us and the Ritz was able to deliver. From their smallest of gestures to their largest, our thanks goes to our hosts as the little details for every guest go a long way. We will absolutely be coming back to stay. We only had a short stay, and there are so many more suggestions to be offered, but a brief list to get you started includes activities that the Ritz staff will be able to shuttle you to for free include: - Restaurants: SanSei (sushi), Sea House (great ocean views and the best happy hour), Merrimens (fine dining) - Golf: Plantation course delivered one of my favorite rounds of golf ever played - trail with great views: Kapalua Coastal Trail (no hiking required, but some available) Again, our thanks specifically to the management and staff who were so helpful as we have had the best honeymoon possible because of them!…
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Date of stay: October 2021Trip type: Travelled as a couple
Helpful
Response from The Ritz-Carlton Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 1 week ago
Aloha Matt, Mahalo for your review and for choosing to spend your honeymoon with us. We look forward to welcoming you back again to Maui and to beautiful Kapalua! Warmest aloha, Andrew Rogers General Manager
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My family of four (two teen boys) stayed at the RC Kapalua in late July, and I'm embarrassed its taken me this long to post a review. We had a great time at this property, thanks in large part to the staff at all levels. The property is beautiful, large, with lots to do. It is up in Kapalua, which means it is a bit more rainy than further south, but the misty bursts of rain never slowed us down and in fact where a welcome break from the warm sun. It's quiet up in Kapalua, which is why we stayed here first as we adjusted from our trip from the East Coast. The hotel is large a lovely, with all the amenities you would expect from a Ritz. The pool is large with many levels, which allowed for quieter time for the adults while kids played down below. The beach was great, but a bit windy. And the restaurants were all excellent, as long you expect to pay island prices (but no more here than anywhere else). There are tennis courts available on a first come first serve basis, a free shuttle to nearby beaches which are great for snorkeling, lawn games and lots of places to just relax. What made the place special was the people - even during COVID every person we met was gracious, attentive, warm and truly wanted to make sure we had everything we needed. We never felt the reported staffing crunch, and the hotel worked hard to make sure we felt appreciated. I even had the chance to meet the manager and his associate Oana, and both just blew me away! I have been to many properties where you never see a manager, but this team sought out guests, feedback, and ways to improve our stay. If you want to feel like a valued guest, stay at this Ritz! You won't be disappointed. Tip - there is a general store about 100 yards from the entrance to the property, easily walkable and it has great food, booze, sunscreen, and so much more. Perfect for keeping things simple when you want to. Also, take a drive north from Kapalua to an amazing winding road with places to surf, snorkel, and see a cool blowhole. All within 20 minutes of the hotel.…
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Date of stay: July 2021
Location
Cleanliness
Service
Helpful
Response from The Ritz-Carlton Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 1 week ago
Aloha CC, Thank you for your kind words and thorough review. I am delighted to hear that we could help make your visit a most memorable one. We look forward to welcoming you and your 'ohana back again soon. A hui hou (until we meet again), Andrew Rogers General Manager
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The Ritz Carlton Kapalua is the best hotel stay I have ever had in over 1,400 nights at Marriott properties and 1,700 total lifetime hotel nights including over 700 nights at 5 star properties around the world. The entire Ritz Carlton Team is superb starting with Mr. Andrew Rogers, the general manager. I have encountered many wonderful GM’s across Marriott as Marriott has a lot of talented general managers. I can sincerely state though that Mr. Rogers is hands down the best GM ever. He is smart, pro-active, thoughtful, creative, knows how to manage and empower his team, rolls up his sleeves and will take on any job responsibility the hotel has to help his team, frequently appears everywhere throughout the stay where that extra attention can make the stay be even more enjoyable and add that next level service. His commitment to excellence is equally matched by his entire team. We held our wedding on property and Ms. Akiko Nakazato was truly amazing in managing an organizing every aspect of it over a course of a few months and the ceremony and entire day was spectacular as a result of her tremendous job. Chad on the executive team also helped and was very instrumental in helping our ceremony go very well. Michelle, Are, and the entire F & B team across the property do such a very good job in every aspect from food, to desserts, to service, and they make a delicious wedding cake too! The entire lounge team is terrific. Laura, the lounge manager is so sweet, helpful, and thoughtful. She helped not just with the service in the lounge but helped out in so many other ways going above and beyond her responsibilities. She even sent a kind note after we checked out to touch base since she was not working the day we left. Terence kindly brought us a cute coffee mug and bag of coffee from Starbucks just to be extra kind. Leena, Chris, Albert, and Pablo all took such great care of us. They had so many nice touches that would take too much time to share them all. The entire front desk/rooms team/guest relations team is top notch. The managers, Harrison and Oana, are the best at what they do as is their entire team. There were countless delights and surprises throughout our stay including our first wedding photo album they so considerately created and presented us. The guest relations team seriously blew us away with all the creative and personalized touches. Again, I could go on and on with the examples but will just share that they could not have been more extraordinary in every sense of the word. The valet team was always attentive, the housekeeping tea with Elma did a very good job of servicing our room daily. Even the finance guy Kelvin is so helpful and responsive and has been at the hotel for a long time. The passion of the team really shines through in every way. So many of the team members have been there for 10, 20, or even 30 years. The property is undergoing some impressive renovations but the beauty of the property is so much more than just the location, the quality of the rooms, the pool, etc. The true beauty of the The Ritz Carlton Kapalua is the sincere and talented team that make the property the truly special place that it is. Anyone who decides to stay at any other property during a trip to Maui I assure you would truly regret it if they knew what they were missing.…
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Date of stay: September 2021
Location
Service
Sleep Quality
Helpful
Response from The Ritz-Carlton Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 2 weeks ago
Dear JTT#12345, thank you so much for the wonderful review. I agree with you our talented team makes this place truly special, and I will ensure our Ladies and Gentlemen are recognized for their efforts. It was a pleasure having you return to Kapalua for your special event, and we look forward to welcoming you back again for your anniversary! A hui hou, Andrew Rogers General Manager
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+1
Absolutely beautiful resort great example of elegant and classy. Service you definately feel pampered, they get everything for you which was nice. This was our first stay at a Ritz even though we're were only here for 1 night for our part 2 vacation on Maui, it was great. Grounds were lovely, they do ask for vaccine proof of you want to dine. We were there during a conference and did find a person passed out in the middle of our hallway so that was a surprise, we were worried about the individual and called the front desk and they came within a minute. We understand things happen glad the person was ok. Pools were wonderful, there was not really a beach you have to walk down the hill and to the right a bit but if you are a pool person this is the place. We would love to come back here , thank you for the lovely one night during our trip :)!…
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Date of stay: September 2021Trip type: Travelled as a couple
Room Tip: Higher up view
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Helpful
Response from The Ritz-Carlton Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 3 weeks ago
Aloha LarissaB677, We are delighted that you had an excellent stay with us, even though one night is too short! Thank you for helping out one of our guests and calling our team. We appreciate it and look forward to welcoming you back in the future to explore more of the natural beauty and splendor that Kapalua is known for. Warmest aloha, Andrew Rogers General Manager
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PRICE RANGE
US$659 - US$1,992 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton, kapalua hotel kapalua, ritz carlton maui, ritz-carlton lahaina, ritz lahaina, lahaina ritz-carlton
LOCATION
United StatesHawaiiMauiKapalua
NUMBER OF ROOMS
466
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Claim Your Listing Frequently Asked Questions about The Ritz-Carlton Maui Kapalua
Which popular attractions are close to The Ritz-Carlton Maui Kapalua?
Nearby attractions include Village Walking Trails (0.5 km), Jean-Michel Cousteau's Ambassadors of the Environment (0.03 km), and Mahana Ridge Trail (0.04 km).
What are some of the property amenities at The Ritz-Carlton Maui Kapalua?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ritz-Carlton Maui Kapalua?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Ritz-Carlton Maui Kapalua?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ritz-Carlton Maui Kapalua?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to The Ritz-Carlton Maui Kapalua?
Conveniently located restaurants include Honolua Store, Sansei Seafood Restaurant & Sushi Bar, and Burger Shack.
Are there opportunities to exercise at The Ritz-Carlton Maui Kapalua?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Ritz-Carlton Maui Kapalua have an airport shuttle?
Yes, The Ritz-Carlton Maui Kapalua offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ritz-Carlton Maui Kapalua?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton Maui Kapalua offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Ritz-Carlton Maui Kapalua?
Many travellers enjoy visiting Cliff House (1.2 km).